Agiloft Service Desk Suite and Ivanti Neurons for ITSM compete in the IT service management category. Ivanti Neurons for ITSM seems to have the upper hand due to its comprehensive feature set, offering a higher perceived value among users.
Features: Agiloft Service Desk Suite offers customizable workflow automation, flexible integration capabilities, and robust customer support. Ivanti Neurons for ITSM provides AI-driven analytics, extensive self-service options, and advanced smart automation tools.
Ease of Deployment and Customer Service: Agiloft Service Desk Suite impresses with a quick setup process and responsive support, ensuring minimal downtime during deployment. Ivanti Neurons for ITSM, while having a more complex deployment due to its extensive feature set, provides strong support to assist throughout, facilitating a smoother transition.
Pricing and ROI: Agiloft Service Desk Suite is recognized for lower initial setup costs and high return on investment, making it attractive for budget-conscious organizations. Ivanti Neurons for ITSM demands higher upfront costs but promises long-term ROI through advanced features that enhance operational efficiency. The choice is between Agiloft’s cost-effectiveness and Ivanti’s long-term value and capabilities.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.1% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 6 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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