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ACT! vs Kapture CRM comparison

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Act! Logo

ACT!

160 views|138 comparisons
Kapture CRM Logo

Kapture CRM

Read 1 Kapture CRM review
116 views|90 comparisons
100% willing to recommend
Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between ACT! and Kapture CRM based on real PeerSpot user reviews.

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Featured Review
Use ACT!?
Mani Kandan
The software can be easily accessed and operated with minimal training
The software sends automated messages for customers' birthdays and anniversaries. Our customers love it.
Ranking
46th
out of 169 in CRM
Views
160
Comparisons
138
Reviews
0
Average Words per Review
0
Rating
N/A
54th
out of 169 in CRM
Views
116
Comparisons
90
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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767,847 professionals have used our research since 2012.
Comparisons
Learn More
Act!
Kapture CRM
Overview
Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Sample Customers
American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books
Bigbasket
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
DOWNLOAD NOW
767,847 professionals have used our research since 2012.

ACT! is ranked 46th in CRM while Kapture CRM is ranked 54th in CRM. ACT! is rated 0.0, while Kapture CRM is rated 10.0. On the other hand, the top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". ACT! is most compared with , whereas Kapture CRM is most compared with Salesforce Sales Cloud.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.