ACT! vs Kapture CRM comparison

Act! and Kapture CRM are both solutions in the CRM category. Act! is ranked #47, while Kapture CRM is ranked #57. Act! holds a 0.5% mindshare in CRM, compared to Kapture CRM’s 0.3% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution.

ACT!

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205 Comparison Views

Kapture CRM

Read 1 Kapture CRM review

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132 Comparison Views

100% willing to recommend

ACT!

Kapture CRM

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Executive Summary

We performed a comparison between ACT! and Kapture CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 861,481 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ACT!

Ranking in CRM

47th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Marketing Automation (60th)

Kapture CRM

Ranking in CRM

57th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of ACT! is 0.5%, up from 0.4% compared to the previous year. The mindshare of Kapture CRM is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Comparisons

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Product Reports

Buyer's Guide

CRM

July 2025

Download ACT! product report

Buyer's Guide

CRM

July 2025

Download Kapture CRM product report

Overview

Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind

Act!

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

Sample Customers

American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books

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Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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861,481 professionals have used our research since 2012.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.