3CX Live Chat vs GoToConnect comparison

3CX and GoTo are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 8.0, while GoTo is ranked #7. 3CX holds a 5.8% mindshare in CBV, compared to GoTo’s 5.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

3,989 Views
399 Comparison Views

91% willing to recommend

GoToConnect

Read 3 GoToConnect reviews

518 Views
420 Comparison Views

100% willing to recommend

3CX Live Chat

GoToConnect

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

3CX Live Chat and GoToConnect are products competing in the digital communication space. GoToConnect has the upper hand due to its comprehensive feature set, appealing to those seeking advanced capabilities.

Features: 3CX Live Chat provides real-time communication with web visitors, seamless website integration, and robust chat features. GoToConnect offers video conferencing, advanced call management, and a more extensive suite of tools.

Ease of Deployment and Customer Service: GoToConnect provides a straightforward deployment process and ample support resources, making it a good fit for organizations prioritizing easy implementation. 3CX Live Chat offers simple deployment but has limited customer service options, which could be a downside for setups requiring more support.

Pricing and ROI: 3CX Live Chat has a cost-effective pricing model, delivering favorable ROI due to low setup costs, suitable for businesses focusing on text-based communication. GoToConnect's pricing is higher, but its broad feature set justifies the investment, appealing to businesses needing a multifunctional platform.

To learn more, read our detailed 3CX Live Chat vs. GoToConnect Report (Updated: April 2026).

Buyer's Guide

3CX Live Chat vs. GoToConnect

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

GoToConnect

Ranking in Hosted and Cloud Based VoIP

7th

Average Rating

10.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 5.8%, up from 5.6% compared to the previous year. The mindshare of GoToConnect is 5.2%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	5.8%
GoToConnect	5.2%
Other	89.0%

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Jon Le Roi

Director of IT at Mendocino Forest Products Company, LLC

Puts everyone in the company onto a common platform, making support very easy and provided quick gains

There are probably two things that get used the most: * We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email. * We use the hot desk feature a lot. We have so many locations. I actually have an office in three different cities. So, when I go to another city, I just punch in my code and the entire phone becomes my phone. All my buttons are the same. My voicemail is there. It rings at that desk, just like it does at my main desk. I like this feature better than FindMe, where it forwards to my cell phone or something else. There are just a lot of little things that go on when you are forwarding calls to an outside system. GoToConnect’s Dial Plan Editor enables us to visually set up and organize call routing configurations quite easily. This works out well for us because each site has different requirements. No site has an attendance; they are all automated attendance. For some sites, it is strictly that the call comes in and goes to a hunt group. Other calls and other sites have everything mapped out, where it is press "one" to get to HR, press "two" to get to sales, press "three", etc. Once you get to that, then you can drill down through individuals or functions. So, it's very nice to be able to go in, look at these things, see how they are done, and provide flexibility to it as well as being able to adjust scheduling. We are all in the United States, so we all have the same holiday schedule, but some of the hours are different. Depending on the location, they may work weekends or not. They may work from 5:00 AM until 11:00 PM or 8:00 AM to 5:00 PM. So, we are able to uniquely configure all those things at each site. It has to be very flexible to do these things. It is easy to see. Like anything else, they walked us through how to create one of the more complex ones. After that, we were able to do our own and kind of manipulate it to do what we wanted from there. The Dial Plan Editor enables us to organize call routing configurations per site. We don't have the ability to see globally. However, from a single desktop, I can look at all our sites, one at a time, which is all I need.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team and marketing team, which were improved after deployment because we integrated this voice solution with the video solution and allowed our distributors, clients, and customers to log in to our portal to directly interact with our salespersons."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client."

"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."

"Fully equipped soft PABX without hidden extras."

"3CX constantly adds new features based on their customers feedback and it is one of the most versatile PBX systems we have worked with."

"The ease of deployment and web interface to manage the phone system is without parallel, the phone system can be deployed within hours, and the cost saving to the client can be up to 80% compared to other systems with the same features."

"One of the biggest benefits of using 3CX Live Chat in our organization is it just works."

More 3CX Live Chat pros

"It allows us to serve our clients from home exactly as though we were in the office."

"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."

"GoToConnect is a very solid product, putting us all onto a common platform that makes support very easy and has provided quick gains."

"Improvements have saved money and labor costs and keeps our company looking like the leaders with a cutting edge."

"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."

Cons

"Bring back the multi tenant ability in version 15 and above."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"The support team can appear to be condescending."

"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."

"The solution was simple to install, but the configuration was not as simple."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."

"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."

"We just had one service interruption, which was due to an upstream carrier."

"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

"The way that we use the system, it does everything that we need it to do. It also does it at a very affordable price with good quality."

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Top Industries

By visitors reading reviews

Construction Company

14%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Compared 19% of the time

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Product Reports

Buyer's Guide

Live Chat

April 2026

Download 3CX Live Chat product report

Buyer's Guide

GoToConnect

May 2026

Download GoToConnect product report

Also Known As

3CX PBX

Jive Voice

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

GoToConnect offers an integrated communication platform designed to optimize connectivity and collaboration. It combines VoIP, video conferencing, and messaging, providing users with a seamless communication experience.

GoToConnect stands out as a robust, cloud-based communication solution offering unified cloud-based phone support, video conferencing capabilities, and seamless integration with popular business tools. It streamlines communication processes, making it easier for teams to connect and collaborate efficiently. With its user-friendly interface and flexible features, GoToConnect caters to businesses of all sizes, supporting remote work and enhancing productivity.

What are the key features of GoToConnect?

Cloud PBX: Provides a virtual PBX system enabling efficient call management and routing.
Video Conferencing: Supports high-quality video meetings to enhance team interactions.
Integration: Offers integration with tools such as Microsoft Teams and Salesforce.
Analytics: Delivers real-time analytics to monitor and improve communication.
Mobile App: Ensures communication can be managed on the go with a mobile-friendly app.

Why consider GoToConnect for ROI?

Cost Efficiency: Reduces communication costs with competitive pricing models.
Scalability: Easily scales to meet growing business demands.
Increased Productivity: Enhances team collaboration and reduces downtime.
Flexibility: Supports remote work with reliable mobile access.
Customer Support: Offers comprehensive support to address client needs promptly.

In industries such as healthcare and education, GoToConnect is implemented to ensure reliable and clear communication channels. This solution is tailored to meet the dynamic requirements of telemedicine, virtual classrooms, and remote consultations, offering both scalable and secure communication infrastructure. These attributes make GoToConnect a popular choice for sectors prioritizing efficient and effective connectivity in their operations.

GoTo

Sample Customers

Information Not Available

Dartmouth College, National Holistic Institute (NHI), Larry H. Miller Dealerships, Farmers Insurance, EMA Consulting, KAD Dental Staffing, Alberts, EMS Copiers, Dragon 2000, Kiernan Trebach, Saint Mary's College of California, Vallejo City Unified School District, Go Insurance

Buyer's Guide

3CX Live Chat vs. GoToConnect

April 2026

Free Report: 3CX Live Chat vs. GoToConnect

Find out what your peers are saying about 3CX Live Chat vs. GoToConnect and other solutions. Updated: April 2026.

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