We performed a comparison between Astound Hosted Voice and GoToConnect based on real PeerSpot user reviews.
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP."One feature we leverage is that the phones can be programmed with a softbot, where you program it to dial a number. We have Vonage for international calling to reduce costs on international service. I program the Vonage number into that bot on the phone. Users call it, enter a PIN, and they can call anywhere in the world for lower costs."
"As soon as we switched over to the RCN VoIP phone system, the clarity and quality of our calls improved and there has been no downtime."
"The uptime is excellent. We're always up. We don't have issues. The stability of it is spotless. It's rock solid. Everything works great. There's no need to tinker with it."
"This is what's cool about the RCN setup. RCN allows you to go to any web browser, at any time, and configure the phones... Our disaster recovery is: We log in to an RCN website... and we put in a new phone number for the incoming number. If you dial our number, it will actually go to that other number."
"We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that."
"The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down."
"We use call recording. It's important to us because there's information that's passed from the customer to us... It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer misordered."
"The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior."
"It allows us to serve our clients from home exactly as though we were in the office."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
"I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check."
"It should be easier to set up new phone additions to the network."
"Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings."
"One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."
"The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel."
"If they could improve on their response times, making them even faster than they are right now, that would be great."
"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."
"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
Astound Hosted Voice is ranked 9th in Hosted and Cloud Based VoIP while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. Astound Hosted Voice is rated 9.0, while GoToConnect is rated 10.0. The top reviewer of Astound Hosted Voice writes "Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". Astound Hosted Voice is most compared with , whereas GoToConnect is most compared with RingCentral Office.
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