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Project Consultant at a computer software company with 501-1,000 employees
Consultant
Our customers don't have to manage their environments, which means that they have less work to do
Pros and Cons
  • "Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet.""
  • "I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners."

What is our primary use case?

Our customers mainly use it as a mixed backup solution of primarily virtual environments, whether it is Hyper-V or VMware, and also in some cases, physical machines. Some of our customers must have tape access, which is one of the reasons why we often propose and use Commvault.

We are a partner and service provider for Commvault. For some customers in Belgium, we are also implementing Metallic.

In Holland, we have some installations with cloud connectivity. However, in Belgium, we only use the cloud for archival purposes at this time.

How has it helped my organization?

Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet." 

Sometimes, if you have multiple admins working in environments, you will see a growth of machines and the backup people responsible are not always aware of this. Therefore, it is very important to explain to customers that they need to perform a check monthly. They should also check with their admins or application owners to see what is necessary, because sometimes application owners may need to pay for it or the customer will need newer licenses. It is important for them to know, especially these days. In the case where you have servers which are not yet protected, you have bigger issues.

We use Commvault's ransomware protection and detection on media agents. From the moment that we can configure media agents, we have already enabled that option. We will then address with customers the possibilities, a way forward, and regular checks with resources. As a service provider, if we configure a customer, then they will set up a monthly restore test. Also, if a customer demands it or finds it necessary, we can perform disaster recovery tests.

What is most valuable?

Commvault can do everything for every operating system and application. Whether it is cloud-based, like Office 365, or not, it is possible with Commvault. 

What needs improvement?

Sometimes for customers, it is difficult because you can see all the features. Sometimes, it is difficult for them to use or understand it. Once they have had some training from Commvault or us, they are really happy with the solution.

I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners.

This is also the reason why we propose to customers to use the Web Console. I know that some older customers are not yet really aware of this tool. However, from the moment that they start using the tool and search possibilities, they will then go to that Web Console instead of the Command Center.

Ransomware is a major problem these days, and whatever improvements they can make to be more secure on this is always good. At this moment, they have a large install base and a very broad package for backup of applications, for OSs and Hyper-V, with a cloud integration. This will be a major part of their growth and change in the future. 

We would like the ability to restore to and from the cloud to on-prem. While they are already very big in this aspect, this could be an improvement over the next few years.

For how long have I used the solution?

I have been using it for approximately three years. However, my company has been using it much longer.

What do I think about the stability of the solution?

It is a very stable product that has many features. 

What do I think about the scalability of the solution?

Scalability is very good. It can go very far with the number of media agents and its database. 

You have hyperscale possibilities, which is not something that I work with a lot. However, if necessary, you can also use the appliances to scale. 

For normal environments with servers and media agents, it is rather easy to scale. We sometimes start with small media agents using a physical server. We always have the possibility to extend it with more disks. It is easy for Commvault to scale the disk capacity.

How are customer service and support?

The technical support is very good. We have a general account with Commvault where we can open cases and get assistance. Up until now, it has always been very good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Sometimes, they have already used Dell EMC NetWorker. When Dell EMC tries to sell them PowerProtect, we will suggest moving to Commvault because we know it is very good and has a stable environment.

How was the initial setup?

The initial setup is straightforward because I know the product rather well. I can say that customers who see it or sometimes migrate from another product to Commvault find it difficult. For example, you need to have a CommServe server with a database. The database could be on another server or virtual machine. Then, you will need to have media agents.

What was our ROI?

By using our service provider solution, customers often have less work than before. They don't have to manage an environment themselves. They can get reports about whether backups fail or not. They can also ask us to perform restores, etc.

Which other solutions did I evaluate?

The main reason that customers often choose us is because we can use Commvault as a service provider. So, the customer does not need to install a CommServe server and database on-premises. Instead, we can simply use a media agent with clients and back up their data on a temporary media, then replicate the data to our data center and servers. So, they will have double security, e.g., on-prem for fast restores. Initially, after one weeks to two months, they will have longer copies and retention periods on our site, where they have the possibility to perform restores or replication to their on-prem environment.

Sometimes, for customers, the setup is difficult compared to Veeam, which we sometimes also sell to much smaller customers. However, for the bigger customers, we use Commvault.

If it is a bigger physical and/or virtual environment with a lot of applications, Commvault is the way to go. We have noticed with Veeam, especially if you have physical database servers, that it is sometimes a hassle to configure and back up. For smaller customers who only have a virtual environment of around 50 to 60 VMs, Commvault might be too big, painful, and difficult. In these cases, we might propose the Veeam solution.

Rubrik and Cohesity have large cloud solutions. However, in Belgium, it is mainly the virtual environment that we need to protect as well as physical servers for bigger customers, which is why Commvault is the best solution for us.

What other advice do I have?

I primarily still use the Commvault Command Center. We teach a lot of customers to use the Commvault Web Console because it is easier for them to use. Also, for future upgrades, the newer versions are aware of the web and HTML5 interfaces, but not Command Center.

It is good to have an assessment of the environment beforehand to really look at the retention of the customer's backups. If they are already using a solution, it is important to determine if the configured retention times are up to date. It is also important to know if cloud integration is necessary or will be in the future.

I would rate this solution as eight out of 10. There is always room for improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Storage and Backups Manager at a tech services company with 1,001-5,000 employees
MSP
Top 5Leaderboard
In-built deduplication, good compatibility with our environment, and has helped reduce storage costs
Pros and Cons
  • "The embedded deduplication engine is really good because we use a Near Line SAS disk as a repository for our backups, and we don't need to pay for another appliance such as a Data Domain or Quantum so that we can have hardware-based deduplication."
  • "I would like to have a manager-level dashboard to review the backups. This is not from an administrative perspective where you can see the details of the execution. Rather, it would only show the percentage of completeness for each one."

What is our primary use case?

We provide backup services to our customers and we implement Commvault for most of our backups. This includes cloud with VMware, cloud with IBM, cloud with Azure, SAP applications like HANA or traditional SAP, for databases including Oracle and DB2, and across several operating systems including AIX, Solaris, Windows, and Linux.

We have a separate, private backup network. It has its own appliances from different vendors and the information on it is not visible to our main network. This is to help protect against ransomware and other threats.

How has it helped my organization?

Commvault provides us with a single platform to move, manage, and recover data across our on-premises and cloud locations, which is something that is very important for us. We have data centers in Mexico, Panama, Guatemala, and the Dominican Republic, and we need to administer all of the environments from a single location in Mexico.

The administrators connect to all of the environments on-premises. We have two flavors; the multitenant environment and the dedicated environment. We manage all of these from Mexico.

Commvault is very good in terms of coverage for applications and databases. This is important because we don't only administrate backups. We have managed services that include the database, application, operating system, and storage. We talk with the administrators for the database and operating system to create a policy that ensures all of the data that we need to recover the environment is complete.

The recovery process is consistent across platforms and this is important to us because clients give us the information, and we need to back it up and to ensure that we can recover it if they have a problem.

The recovery options are good because we offer our clients a complete recovery of their information, as well as an option for partial recovery, based on their needs. For example, we can offer the recovery of a single table in a database, depending on what the scenario is.

What is most valuable?

The most valuable feature is the compatibility with our entire environment.

The embedded deduplication engine is really good because we use a Near Line SAS disk as a repository for our backups, and we don't need to pay for another appliance such as a Data Domain or Quantum so that we can have hardware-based deduplication.

One of the benefits of using Commvault over the years has been that all of our administrators have the ability to perform admin functions. They haven't had any complaints about the interface.

Commvault has support for multiple storage platforms, which is helpful for us. We use block storage for some backups, and we use appliances that have duplication capabilities for other backups. The method in which Commvault fits in depends on how much money the client spends. For example, if they have a higher budget then we use PCI-compliant appliances, or snapshots in the backups to ensure that we don't have ransomware. Other clients pay only for the amount of storage that they use. In some cases, we use replication at the host level, whereas in other cases, it is at the hardware level. The console that we have with Commvault can manage all of the environments and hardware that we have.

What needs improvement?

I would like to have a manager-level dashboard to review the backups. This is not from an administrative perspective where you can see the details of the execution. Rather, it would only show the percentage of completeness for each one.

For how long have I used the solution?

I have been working with Commvault for more than eight years.

What do I think about the stability of the solution?

We have not had any problems with stability. 

What do I think about the scalability of the solution?

We have more than 10 implementations in all of our data centers.

Using Commvault helps to minimize the amount of time that we spend on backups. I am not exactly sure how long it would take otherwise, but we back up approximately four petabytes of information each day.

Scaling is not a problem for us. If we need to, we can install more servers and install a new console.

How are customer service and support?

We use Commvault support on a daily basis. People from the database teams need help restoring data, so they contact Commault for assistance.

I would rate their support a nine out of ten.

Which solution did I use previously and why did I switch?

Prior to Commvault, we used Veritas NetBackup for five years.

A lot of our environment is currently backed up using Commvault but we are planning to use Veeam and Commvault together. Veeam is priced better than Commvault and right now, we use Veeam to back up our virtual machines. As we split more of the information between the two different applications, we may use Veeam for cloud environments, and for traditional environments, Commvault.

There are some applications like SAP HANA that are not compatible with the Veeam software. In cases like this, we use Commvault.

How was the initial setup?

This product is very easy to set up. The reason is that we do everything. We implement, we operate, and we migrate. One of the reasons that we continue with Commvault is that we have spent a lot of time training people. This means that the people in the company can do everything without the need for third-party persons.

It takes between two and three hours to install a new console.

What about the implementation team?

Over the years that we have had this same software, people on the admin team have become certified by Commvault. This ensures that they are doing things properly and doing them well.

What was our ROI?

We charge our customers on a per-gigabyte basis.

Using Commvault has helped us to reduce storage costs because, in some cases, we changed to block storage. Using block storage and software-based deduplication is cheaper than the appliances that have deduplication embedded in them. In some cases, we have reduced our hardware cost by 50%, whereas in other cases, it has been reduced by more than 75%. It depends on the technology that we compare. For example, the Data Domain appliance is perhaps four times the cost of the Near Line SAS disk in traditional block storage.

Reducing the hardware that we have in the data center, also reduces our costs in terms of energy and space. I do not have an estimate as to how much we save.

What's my experience with pricing, setup cost, and licensing?

Commvault is more expensive than Veeam, which is the reason that we are changing to Veeam for cloud environments.

Which other solutions did I evaluate?

We had been running Veritas NetBackup and did an RFP to change the backup software. We tested Veritas, Commvault, TSM from IBM, and Dell NetWorker. The finalists were Veritas and Commvault. We found that there were more advantages to using Commvault. For example, it has deduplication embedded into the software and if we wanted this with Veritas, we needed to pay an additional fee. This is why we changed and we have maintained it for several years.

In comparing solutions, I think that generally, today, all software solutions are the same. We have the same compatibility using Veritas, TSM, NetWorker, and Commvault. The main reason for us to maintain Commvault is the expertise that we have with the tool. All of them have deduplication capabilities and can use different repositories, so I don't have a problem with the other brands.

What other advice do I have?

Commvault has the capability to discover unprotected workloads, although we don't use this because we only work with policies. Our clients tell us the policy that they want to apply to their environment, and we don't analyze their environment beyond the scope that they specify.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Commvault. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,327 professionals have used our research since 2012.
MahdiBahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Real User
Top 5Leaderboard
Stable, integrates well with different operating systems, but management is time-consuming
Pros and Cons
  • "Commvault integrates well with all types of operating systems and supports heterogeneous environments."
  • "The deployment process should be simplified because it is not something that just anybody can do."

What is our primary use case?

We are a solution provider and we have contracts with some of our customers to support their data centers and infrastructures. Our support is based on their needs and we choose solutions for their environment. One of the products that we use in this capacity is Commvault.

Commvault is an enterprise-level data platform that is used for backup and replication. It offers four product lines including complete backup and recovery, the HyperScale integrated appliance, disaster recovery, and Activate Analytics. We use the backup and recovery solution.

How has it helped my organization?

Commvault provides us with a single platform to move, manage, and recover data. Most enterprise solutions in this area provide similar functionality but the Commvault GUI provides better reports and access to your assets. All of the features have been integrated within one interface. On the other hand, Veritas has third-party solutions that generate better reports and offer better control over your environment, such as OpsCenter.

In terms of recovery options for data and workloads, Commvault has several features available. An important feature is that you can recover data based on your policy. It also provides the capability to back up and recover specific types of data, such as an SPS server.

The next step, after having a good backup solution, is disaster recovery. This has to take into account the software that you are using in your environment and Commvault can help with this in some aspects. For example, it can replicate your SQL servers on your disaster site. In a regular recovery scenario, I think that most backup solutions are the same.

This solution allows us to easily isolate storage targets from public networks. When we implement our backup solutions, the first step is to separate the network. We create a private network and we use separate storage for the backup in order to isolate all production services from backup services. It is very important to separate the working area because of ransomware and other threats.

Commvault also has other features to protect backup data but I prefer to have a separate backup environment with its own equipment. All of it should be physically separated from the production area. One service is for production data and the other is for backup data.

Separating the production and backup data not only helps with attacks but also helps to manage performance. In IT, we are always faced with two important metrics, which are security and performance. Using physical isolation, data protection is improved, and I prefer to use physical isolation rather than logical isolation that is available using the software.

Using this type of configuration, we were able to successfully recover data for one of our customers. They were faced with a ransomware attack and had lost more than 40% of their data. We were able to completely recover their data in less than three days.

What is most valuable?

Like other enterprise backup solutions, Commvault is very well suited for enterprise-level customers.

Commvault integrates well with all types of operating systems and supports heterogeneous environments. It integrates well with storage solutions such as NetApp, and we haven't had any trouble integrating with hardware such as tape drives or otherwise.

I like using the command-line interface versus the GUI. I find the CLI is easy to use for customizing and generating reports, as well as for managing the software. That said, I think that the GUI is enough for many administrators in a simple environment.

The support documentation is good. Based on the help and documentation, I have been able to generate scripts that I run on a daily basis to get the reports and features that I need.

What needs improvement?

The deployment process should be simplified because it is not something that just anybody can do. 

One of my colleagues in Australia is using Commvault and has told me that the solution does not yet have complete support for integrating with cloud providers. Specifically, it is not integrated with Amazon services. In the future, I would like to see better integration with cloud environments.

Commvault is only installed in our Windows environment, on Windows server, and I prefer to use Linux because I find the environment simpler to use. In a Windows environment, it is not easy to use command-line-based products.

There are two people on my team that manage Commvault for my customers. It is supposed to be one of the least time-consuming solutions but in reality, it consumes 60% of their time. Compared to other backup solutions, it takes more time to manage and operate.

Commvault doesn't support container-based systems and does not offer agentless backup.

For how long have I used the solution?

I've been using Commvault for one of our customers for less than three years.

What do I think about the stability of the solution?

Stability-wise, Commvault is one of the best backup solutions on the market.

What do I think about the scalability of the solution?

This product is scalable enough, although it will be complicated to do, depending on your environment. Veeam, for example, is not as complicated to scale. The same is true with Veritas NetBackup.

I think the reason for this is that Commvault is installed only in Windows environments. Veritas NetBackup, for example, can be installed on Unix or Linux, and those operating systems are easier when it comes to scaling. Most software depends on the features that are available in the host operating system.

How are customer service and support?

We don't have access to support due to sanctions, so the support and management are done by our local engineers. It is difficult for our customers to use this type of software without support.

Which solution did I use previously and why did I switch?

I have worked with other similar solutions including Veritas and Veeam. Veeam is easier to implement than Commvault, although Commvault is quicker to deploy than Veritas.

Veeam is suitable for a small business but when it comes to enterprises, Commvault is one of the solutions that we implement. Generally speaking, Commvault Backup and Commvault Complete Data Protection are good solutions for enterprise-level companies.

Veeam is easy to use and is easier to implement but we do not only deal with small businesses. Most of our customers are enterprises and we have to select the best solutions for them. Other disadvantages to Commvault are that it doesn't support container-based systems and agentless backup is not supported in this software. However, it is more powerful when it comes to integrating heterogeneous environments.

How was the initial setup?

Commvault is not a product with an easy deployment process. It is not something that just anybody can do on their own and it is best suited for enterprise users. Documentation is available online but other similar products, such as Veeam, are easier to implement. There is not enough documentation for Commvault available online.

One of my customers implemented Commvault in less than one month, which is not bad compared to other enterprise solutions like Veritas. An enterprise often includes complexities such as a heterogeneous environment, so a deployment that takes less than one month is quite reasonable.

What other advice do I have?

My advice for anybody who is implementing Commvault is to make sure that they have a support contract. Support is very important, as this is a time-consuming product when it comes to management and regular maintenance.

In summary, this is an enterprise solution that you can trust in your environment for backup and recovery. In fact, it is one of the top 10 backup solutions on the market.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MithilaPerera
Senior Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 10
Provides us with one product, one console, and one license for our VM backups
Pros and Cons
  • "The most important feature is that everything can be controlled using a single console."
  • "I would like them not to push Command Center. It is good, but I would like them to enable all the features for the Java console. Some things are not in the Java console, like Office 365 agents. In fact, they are there, but one of the engineers had to show me how to configure it. It's not done the same as in the Command Center."

What is our primary use case?

We are mainly using it for backing up our VMware environment, some file servers, and some SQL databases. We also use it for some replication.

How has it helped my organization?

Before Commvault we had one product for backup, one for replication, and a few consoles. That was hard to manage for the administrator. With Commvault it's just one product, just one license. It does not require a special, separate license for deduplication or other stuff. It's easy to manage everything now.

Commvault provides us with a single platform to move, manage, and recover our data across on-premises locations. We usually have daily, incremental backups and a full backup weekly. That leads to reduced storage space for our Commvault storage. It's saving us about 30 percent.

The fact that the solution is a single platform has enabled our company to accelerate growth. We have a database and there are some major changes that happen to it at the end of month, or sometimes the developers have done something to change it in a whole different way. Before they apply those changes, we take a backup with Commvault so if something has gone wrong with the update, we can always revert it back.

Also, because it has alerts enabled, the solution helps our admins to minimize the time they spend on backup tasks so they can spend time on other projects. We don't monitor the backup system all the time. We only look at it when we get email alerts. If something has failed, then we'll look at what the error is and what's happening. There are daily backup reports configured so that at 10:00 am, every day, I get a backup report. It says what has been backed up and what has not.

In addition, we have had a few crashes of our VM environment and we have had to restore some VMs, as well as some files that have been deleted by users off our file server. We had another solution before, but that was before I started with the company. People say it was pretty crappy and that sometimes, when they were doing recovery, it took about eight to 10 hours for a VM. But with Commvault, the last time I did a recovery of a 500 GB hard disk with a VM, it took about one-and-a-half hours. That is good.

Finally, Commvault has helped by telling me there are outdated tools in the VM environment.

What is most valuable?

The most important feature is that everything can be controlled using a single console. That is the best feature of Commvault.

What needs improvement?

The user interface is a bit tough, to be honest, but once you get the hang of it, it's okay. In the beginning it was tough, but now I know what I'm doing. We had free training but after that, just to learn the interface took me four to six months. There are still things to learn because with every service pack there are changes. Service Pack 18 was recently released and there are some features that I haven't even seen yet.

I would like them not to push Command Center. It is good, but I would like them to enable all the features for the Java console. Some things are not in the Java console, like Office 365 agents. In fact, they are there, but one of the engineers had to show me how to configure it. It's not done the same as in the Command Center.

For how long have I used the solution?

I have been using Commvault since 2018.

What do I think about the stability of the solution?

It's stable. 

Sometimes the Java console might not respond. It might happen one out of 20 times that the Java console might crash. And then we have to use Task Manager to end it and reopen it. Other than that, the server has never crashed nor has the database ever crashed.

What do I think about the scalability of the solution?

We have actually moved into 365 recently. We had to buy some licenses but they agreed to give us some trial licenses for testing, but it is based on the user base. Commvault is supporting everything that we are doing.

How are customer service and technical support?

The technical support in the India region is a bit disappointing, but after 6:00 pm it is switched to the U.S and European teams, and they are much better in supporting and understanding the issues and fixing them. Sometimes the Indian team is also good, but we don't usually raise a ticket until after 6:00 pm. If it's a small issue that doesn't cause any harm to the production environment, we will go to the Indian team and some of them are good enough to help us.

Which solution did I use previously and why did I switch?

Our company switched to Commvault because it had some issues with recovering data and the recovery time was high. Also, the local support team for our old product was not available when we needed them. That's why they were looking for something new and they found Commvault.

How was the initial setup?

The setup was straightforward. We didn't have many complications. When we had to install the agents on the servers, there were some issues with authentication with the SQL database, but that was from the database side. That was sorted and there was nothing much more than the usual administrative stuff.

The initial deployment took about three weeks because we had some complications with database servers. Some of them had to study the user account permissions. After that was sorted out, it was fine.

Our strategy was to install it on critical servers. After the vendor installed the physical servers for Commvault, we had to download about nine to 10 GB of their setup files. After that, they installed and there were some prerequisites to complete such as .NET. After that, it was pretty easy. Once we installed we had some local support. We also had to plan and provide retention periods.

What about the implementation team?

We had support from the local distributor. They were very friendly and they were cooperative and concerned with our requirements. They addressed them properly. Overall it was a good experience. 

And they provided us with the training after the deployment. We played with our environment for two to three months after the deployment, and then they gave us the training. That approach was better because we had an idea about what we were learning. We had questions when we went to the training so it was very good.

What's my experience with pricing, setup cost, and licensing?

Commvault licensing is a perpetual license so only the support is being renewed yearly.

What other advice do I have?

I don't like the solution's Command Center. I don't know why they have pushed it. The old Java console is much better. Maybe it's because I was used to it. One good thing about the Command Center is that it has reduced the steps we have to take. If we had to do 10 steps on the Java console, it's been reduced to four or five steps in Command Center. But I'm confused about whether I'm doing things right because there are some steps missing. For a newcomer, Command Center would be good. But for me, I still prefer the Java console.

Currently, there is only me, as a system administrator, and another guy on the database team who use Commvault. That's all. We don't have many administrators.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
RagidKader
Lead Solutions Architect at a comms service provider with 11-50 employees
Real User
Top 10
Disk-to-disk backup has improved performance significantly for us
Pros and Cons
  • "Commvault gives us a single platform to manage and recover our data. Since we are a research organization, backup is one of the most critical parts of our IT operations and services. Internally, we run it as a managed service, and there is a single console that makes it easy for management to see the performance."
  • "They need to improve when it comes to large, video file archiving. They're good, but they have not met my expectations as a customer in this area."

What is our primary use case?

Our current use case is for storage backup of large Veritas Clusters. We have around 350 TB of storage backup and we use Commvault's HyperScale X with unlimited data backup.

How has it helped my organization?

With Commvault, our backup performance is way better, compared to what we had, because we have a disk-to-disk backup.

It also helps to ensure broad coverage with the discovery of unprotected workloads. That is always helpful for us. Our environment is very dynamic. We often have high data-demand spikes.

In terms of time saved, because the backups are automated, our team generally spends 30 to 45 minutes reviewing the logs and any errors, and it saves us two to three hours per week.

The deduplication and compression have helped to reduce my backup costs. This year, I haven't had to purchase any expansion for my backup storage, thanks to Commvault. Otherwise, I would likely have had to spend around $150,000. And next year, I can add one more node to HyperScale X before expanding it. So it has saved 20 percent of my backup budget.

What is most valuable?

The main solution from Commvault is the HyperScale X backup. Instead of a dedicated appliance, we have a three-node HPE Apollo cluster for backing up. That gives us the best value regarding speed.

Another valuable feature is that, in general, recovery is faster than any other solution we have reviewed. That is especially the case for small, micro files, 2 or 3 KB research files.

The Commvault user interface is very nice and intuitive. It's perfect compared with other products I have used. It's in a completely different world. When running a backup, the display is very clear about the estimated time.

And using Command Center, we know exactly how many backups are running and it gives us clarity on our backup state. It gives us a report and can just send a screenshot of it to the team.

In addition, Commvault gives us a single platform to manage and recover our data. Since we are a research organization, backup is one of the most critical parts of our IT operations and services. Internally, we run it as a managed service, and there is a single console that makes it easy for management to see the performance.

The majority of our file servers are backed up by Commvault. They provide protection against ransomware with their intelligent methods. We haven't experienced a ransomware attack, but I know they have good coverage. They will make sure they recover a backup at any cost.

What needs improvement?

They need to improve when it comes to large, video file archiving. They're good, but they have not met my expectations as a customer in this area.

Also, HyperScale X does not back up NDMP, or they only use a native file share backup.

For how long have I used the solution?

I have been using Commvault for three years.

What do I think about the stability of the solution?

The stability means our team can relax. On average, we used to get six backup failure errors a week, and that has been reduced to two.

What do I think about the scalability of the solution?

The scalability is good and we plan to increase our usage of Commvault in the future.

How are customer service and support?

From the time that our deployment was successfully completed, we have hardly reported any errors.

During deployment we had a couple of issues. Commvault provided us with excellent support to make sure all the issues were fixed. Customer satisfaction is a priority. The local sales and consulting team also extended support to us. They made sure we had a clean installation and a clean operation. Initially, when we had problems, I thought things were not good, but my impression of them changed. I see the real value that they bring, and I appreciate them. I'm a very tough customer, but Commvault's support made sure that I achieved my goals and I respect them. They are patient.

Often, once the sale of a product is done, the salespeople run away. But here, the entire team was involved to make sure they delivered and deployed. After that, they extended support for anything that might require it. They said if anything happens, if there are any issues, here is a number to call to make sure that it is resolved.

After the deployment, both the sales guys and a technical guy came to meet with us to understand our future plans. They listened patiently and they did not try to sell me anything. They just added value. That is the reason they are number one.

They do a quarterly review and explain the latest improvements with Commvault's technical experts. There is also training and certification to help us use the latest features to our benefit.

How would you rate customer service and support?

Positive

How was the initial setup?

Initially, our Commvault was configured for a particular use case. After that, we had a detailed discussion in which they listened to our complete concerns and architecture. From that point, the deployment of HyperScale X was very fast and clean. So when they know the environment, the setup is very good.

For our 350 TB deployment, it took seven days to complete, including networking, installation, updating, and getting a full backup to run. QoS took another few days, making the total time about 10 to 12 days.

What about the implementation team?

Commvault support helped us to deploy the solution. I would especially recommend their professional services.

What was our ROI?

We look at return of value because as a backup solution, we cannot say it gives us ROI. We have a clear ROV due to the reduced efforts for our team, as well as manpower reductions and fewer failures. And technically, we have a faster backup. We have seen a high return of value, and management is also happy.

What's my experience with pricing, setup cost, and licensing?

The pricing is very competitive. When Commvault knows you are comparing it with the other leading providers, they are ready to compromise on pricing. But you have to make sure you get a long-term commitment on the pricing. Otherwise, when you have a future expansion, they will take advantage of it.

Which other solutions did I evaluate?

Our company evaluated other solutions, but that process was done by another team. But I read a document that reviewed the evaluation, and they evaluated Veeam as well as Micro Focus Data Protector and NetBackup. They looked at industry reviews and at our specific use case for archiving and backup, and Commvault had the best score.

What other advice do I have?

Pricing is the one area where you have to focus. You need to have a clear plan. HyperScale X is one option and it's nice to use when you have third-party hardware, if you want to have disk-to-disk. 

Make sure you convey your use cases to Commvault's professional services. They will listen to you and they will advise on the options. Also, have an assessment done by Commvault professional services to make sure you have a long-term plan in place. 

Other than the large file archiving that needs improvement, VM is good, cloud backup is good, file server is amazing, and they do a good job when it comes to physical server backup. SQL backup is also good, and Linux back is also amazing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Analyst at a manufacturing company with 1,001-5,000 employees
Real User
With just a few clicks we can immediately get to the data we need to restore
Pros and Cons
  • "It never fails. Sometimes we miss a backup, but there's always a reason for it, and it's not the fault of Commvault. In the last three years, we've never had to open a ticket with Commvault."
  • "Commvault's price is quite high."

What is our primary use case?

We use Commvault to back up our NetApp environments to a file and data server. Commvault backs up everything, including our databases and the log files from these databases. We have a cloud, but we're not managing it with Commvault yet. We are also not using the isolation and segmentation features. We're only using Commvault internally, but it's still important for us to have those features. We've chosen Commvault for its full capabilities.  

How has it helped my organization?

Commvault is faster than NetApp's native Snapshot technology. Management and restoration are easier. We don't need to mount or unmount volumes from NetApp before restoration. With just a few clicks, we can immediately get to the data we need to restore, and the restoration is completed instantly. It's fast, accurate, and up to date.

We save a lot of time doing backups and restoration with Commvault. Our goal is to do everything within eight hours. We have several terabytes of data that need to be backed up daily, and we do it overnight during a period of eight hours maximum. We can usually get that done in three or four hours.

However, it hasn't cut back on our storage or infrastructure costs. Our NetApp environment is already a network cluster, meaning the data is saved in two locations. Then we installed Commvault on a third location, so we can restore from that if the other two fail. We were forced to invest in putting servers into that small data center, so there were no direct cost savings.

What is most valuable?

Backup is the reason why we bought Commvault. We need to ensure that all of our backups are done daily. This is very important because we use it for disaster recovery, and we need this data back. We're a production environment. If we cannot restore in the event of a failure within X number of hours, it has a considerable impact on our company. Five thousand people are working at the factory who depend on this data. If it's not available, they can't work. 

Consistent recovery is also essential. Every day, we have users who delete a file and need to restore it. Our backups must be up to date.

What needs improvement?

Commvault's interface has a lot of sub-menus, and sometimes it's hard to find the information you need. You have to click a few times before finding the right window. The overview could be better.

For how long have I used the solution?

We've been using Commvault for almost three years now.

What do I think about the stability of the solution?

Commvault is stable. We've never had problems with it. It's always available, and it's doing the job without any issues. It never fails. Sometimes we miss a backup, but there's always a reason for it, and it's not the fault of Commvault. In the last three years, we've never had to open a ticket with Commvault. That shows how stable and well-performing it is.

What do I think about the scalability of the solution?

We are looking into scalability because we're not yet using Commvault for the whole organization. The main limitation is the cost of implementing it at a lot of sites. Every year, we put it on our agenda to adopt it across Europe. We've selected some spots, but sometimes we've had to scrap a few because of the cost. However, soon we'll have the data we need for broader implementation. 

We have around 15 affiliates, including five big ones. Currently, it's running at two of those. Every national affiliate is responsible for its own budget, and it's up to them to decide if they want to spend the money on it. They have the built-in Snapshot technology from NetApp that they can use, with all its limitations, or they have the full-blown Commvault option, which needs investment first. Every year, we evaluate if we replace the NetApp Snapshot technology with Commvault. Quite often, there are other priorities.

But that hasn't stopped us because sometimes we use Turkey's Commvault to take backups from all those countries. So the scalability is excellent. It's easy because you just add the server, and it's up and running.

How was the initial setup?

Installing Commvault is straightforward. It's a "next, next, finish" installer. For deployment, we had help from a third party who had experience with Commvault, so it was pretty easy to configure all those things.

Altogether, it took four or five days. We had to do some fine-tuning. It was a new product for us, so we had to learn how to use it too. The installation itself only took a day and a half. We spent the rest of the time learning tips and tricks and all that stuff. For management, we work with a third-party partner in India called Infosys. We also have a team of three people here in Europe supervising it.

What about the implementation team?

When we installed everything in Turkey, we used a partner over there called Datacore. They were outstanding. We vetted them first using the same process we use for approving projects. I would rate them nine out of 10. 

What was our ROI?

For us, the return is that we can get our data back in the event of a disaster. That's the most important thing. We're not looking at it in terms of a return on investment in hardware. The data is what matters the most. If we lose that, it will cost us a fortune compared to the money we spend on installation. You cannot compare those two things.

What's my experience with pricing, setup cost, and licensing?

Commvault's price is quite high. You have to pay for the licenses and the hardware you need for the Commvault environment. If you don't have all the hardware, you have to buy it, which can cost a few million. In the end, it's vital to protect our data, so the price isn't an issue. However, it can be a hard sell to your top management. They say, "Well, you have your NetApp snapshot technology. Why go for something else when that is doing the job? Why should you spend a few million to implement another backup solution?" 

If you can find a decent reason, then it's great. With the pandemic, it's becoming difficult to justify expenses like this. Everybody is afraid about the impact and wants to avoid extra costs as much as possible.

Which other solutions did I evaluate?

In the beginning, we were looking at around six or seven products, and then we made a shortlist that included Veeam and Cohesity. We looked at solutions from most of the big, traditional companies. We chose Commvault because it has all the features we want. It's also a good fit for us because it supports a wide range of platforms, including NetApp and Windows, and we use several different platforms. 

What other advice do I have?

I rate Commvault nine out of 10. If you want a stable product that you can rely on, you should definitely go for the Commvault environment.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Senior Systems Engineer at a construction company with 1,001-5,000 employees
Real User
Top 20
Easy to use with great technical support and easily integrates across platforms
Pros and Cons
  • "They have a strong development team and are market leaders in the space."
  • "The solution needs better Office 365 data backup management."

What is our primary use case?

We primarily use the solution as a backup.

How has it helped my organization?

Our other solution deploys every agent on every single server, and then you back up that way. However, when you have to deploy to the APIs using the Commvault to their instance, due to the fact that we are a VMware shop, we are capable of leveraging the snapshot capability within the VPI. And then we back it up, the entire VM.

The license is counted as one VM. The other option is based on the capacity model. The cost on a capacity model is more expensive than the VM path model. That's why we switched. The functionality is very similar. 

What is most valuable?

The VSA, the virtual system agent backup, is the most useful aspect of the solution for our organization. Based on our use case, it cuts our costs significantly. Early on, when we had the software at one point, we were using the front-end data protection, the DPE model, with the licensing using an agent. Then, as the technology continued to evolve, they added additional features like the VSA path, VM path model and other things. We are switching from the DPE model to the VSA model. That helped us to eliminate some of the costs.

Once you get comfortable with the solution, it becomes pretty easy to use.

People are going to be very impressed with that kind of support that they get from Commvault. It's excellent. 

It's a comprehensive data management for all platforms. It works with multiple clouds and vendors.

They have a strong development team and are market leaders in the space.

What needs improvement?

With any product, there could be improvements made. 

I can't think of exact features that are lacking.

It's been a while, however, it's my understanding that they have new features coming out. 

Our cloud is still pretty old-school, I continue to use the console as the traditional admin tool for daily troubleshooting. In a newer version, they're using something called Command Center. I haven't played around with that yet. I heard that it's very sleek. At this point, the console is pretty dated, so it's good they're doing an update.

The Chargeback feature has recently changed as well. I haven't had a chance to explore it, however, I believe they've improved on it quite a bit.

The solution can be a bit complex for new users.

The solution needs better Office 365 data backup management.

For how long have I used the solution?

I've been using the solution for six years now.

What do I think about the stability of the solution?

The product is very solid. They are the number one data management platform on the market. They are leading in that sense above the competition.

What do I think about the scalability of the solution?

At this point, there are no plans for increasing usage right now. We are reducing our footprint on-prem and we've moved everything to Azure. Unfortunately, we leveraged some of the native protocols from Azure side. Commvault has gotten reduced. Due to that change,  the pricing or licensing that supports the functionality of it may be impacted a little bit.

How are customer service and technical support?

While you can call support for anything, they have great online documentation that you can reference for assistance. It's easier to check out that before reaching out to them directly.

Their support is the best. They're worldwide, 24/7. I give credit for that. I deal with a lot of other vendors. Their support model is far superior. Once you open the ticket, if, after an hour, it's not resolved, you can click on it and another engineer will come online within the hour to assist, depending on the severity of the case. 

I'd rate them nine out of ten for sure.

Which solution did I use previously and why did I switch?

At one point, we almost tried to switch to another vendor. However, due to the economic scale and other factors, we didn't move forward. We decided to stay with Commvault in order to leverage all the modeling and pricing, and we were able to accomplish what we needed.

Since I have worked here, the company has always used Commvault.

How was the initial setup?

The initial implementation has a moderate amount of difficulty. It's complex at times, however, it depends on what it is. Once you know it, it's not that complex to set up. Overall, it is easy to use. It's not that difficult.

Deployment is probably just a couple of hours. In that time, you can spin up the environment and then you can set it up and deploy it and get a backup.

While we have a lot of users on the solution, I am the main person who handles the maintenance.

What about the implementation team?

Most of the upgrades we do ourselves. In the cases where we have a major upgrade, we typically use a consultant. We did use a couple of consultants in the past for the upgrade. Early on, we didn't have the resource and personnel to handle everything. 

After using Commvault for six years now, I'm a bit more comfortable and confident in handling everything myself more and more.

We work directly with Commvault consultants.

What was our ROI?

The ROI comes from the fact that it's a solid product that works the way it is supposed to. When you need data recovery, it's perfect. That's your money's worth right there.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are determined on a yearly basis. It might be around $40,000 or $50,000. There are no costs in addition to the standard licensing fees.

What other advice do I have?

Originally, we were on a private cloud, however, we've since moved to a public cloud.

I'd advise others that the implementation depends on the skill level of those setting it up. It's best to consult with the technical manager or the technical team. They can give recommendations. The costs are very reasonable. It may be only $4,000 or $5,000 for three or four days worth of consultant work. They handle the consulting remotely, not on-premises. 

Of course, if you don't know the answer to something at any time, you can always call support. That's for break/fix scenarios. For most other things, the online documentation will get you through.

Overall, I would rate the solution nine out of ten. We've been very happy with the product.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Abdillah Itcentral
Presales Technical Consultant at a tech services company with 11-50 employees
Reseller
Keeps our customers safe from ransomware, and coverage includes every type of data center environment
Pros and Cons
  • "The most valuable feature is Commvault's coverage. It has wide coverage to back up every data center environment. The product can back up OpenStack, OpenShift, and competitive solutions don't have this feature. Commvault can handle backing up any virtual workload or enterprise application."
  • "Commvault has two management dashboards. The first is the CommCell Console, which is Java-based, and the second is Command Center. We don't always find all the features we need in the Command Center and we need to go through the Java console, and sometimes features are only on the Java console."

What is our primary use case?

My company is the official distributor of Commvault in Indonesia. Our job is to implement it for our customers and I have installed it for a number of customers. They have various environments: Some are on-premises and some have a cloud environment, and some are using both as a hybrid solution, where they back up from on-premises to the cloud.

We have a Commvault instance within our company as well, and we use it for demos and to back up our environment, such as our VMware database, to the local data center. And we also back up to the cloud.

How has it helped my organization?

Commvault is very helpful to our customers and to our company because ransomware is a nightmare for any business. In some cases, our customers have been running their businesses online and they have experienced a ransomware attack. With Commvault they have been able to resolve the problem by restoring the data from Commvault.

Also, Commvault has an internal snapshot feature that we can use. That reduces the time involved by 10 times, compared to not using this feature.

What is most valuable?

The most valuable feature is Commvault's coverage. It has wide coverage to back up every data center environment. The product can back up OpenStack, OpenShift, and competitive solutions don't have this feature. Commvault can handle backing up any virtual workload or enterprise application.

The solution provides us with a single platform to move, manage, and recover data across on-premises, hybrid, and cloud locations. This is pretty important because our customers have unique architectures. Some only have an on-prem data center, and some only have things on the cloud, while in some cases our customers have both. In the latter case they have data on-premises, but they will also use the cloud for DR. Commvault makes it very simple, with its single management for backup of all environments. This is one of the things that makes it a very useful backup solution. We don't need to go with a different cloud backup solution. We can leverage one solution to back up all the environments.

Another strong feature of Commvault is that we can recover something to another platform. If we backup VMware, we can restore it to, say, Nutanix, or to AWS. This feature helps our customers to move a data center or from on-prem to the cloud. It is a very useful feature.

In addition, Commvault isn't locked in to one storage brand, like Hitachi or Pure Storage. This makes it a very good choice, allowing us to leverage any brand to be used as the backup storage.

What needs improvement?

The user interface is complicated for users, but for an engineer or backup operator, it is useful. Still, sometimes users feel that the management dashboard is complicated because they see all the features in the one dashboard. Sometimes users need a simple dashboard to manage the whole environment.

Commvault has two management dashboards. The first is the CommCell Console, which is Java-based, and the second is Command Center. We don't always find all the features we need in the Command Center and we need to go through the Java console, and sometimes features are only on the Java console. Sometimes we don't see what we need on both consoles. For example, we have to use Command Center to back up Oracle EBS, because it's not on the Java console. It would be useful if we had all the configuration features for setting things up in the Command Center, rather than having to go to the CommCell Console.

Also, sometimes, when restoring across platforms, we need more documentation from Commvault.

For how long have I used the solution?

I have been using the Commvault solution for between three and four years.

What do I think about the stability of the solution?

The product is stable for backing up any kind of environment. But sometimes there's a problem with the deduplication. Sometimes the deduplication database is offline.

What do I think about the scalability of the solution?

The scalability is different between software and an appliance. If we use an appliance it is simple to scale because we just add more nodes to expand the storage, the compute, or the backup performance. If we use software, we may need to do some manual setup. Adding more media agents can be complex, involving more configuration. Also, you don't have high availability with a software environment. You only get that with an appliance.

How are customer service and support?

Technical support is very helpful. We just open the customer portal to open a case and the support is pretty good from Commvault.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very easy for us to follow the documentation to integrate Commvault and the storage network. Setting it up is very easy because the product runs on Windows. We just follow the documentation, making it pretty easy. We don't have to use the command line to set it up. It usually takes one and a half to two hours to deploy this product.

What's my experience with pricing, setup cost, and licensing?

Some of our customers say that Commvault is a very expensive solution, but Commvault has many features that the competitors don't have. It is not a good choice for a small or medium business, but it is a good choice for enterprise businesses.

We have a backup storage sizer, so we know the amount of storage needed. If the backup storage is too large, we can resize the policy and size the backup volumes and adjust the licensing scheme.

Which other solutions did I evaluate?

I have used other products like Veritas and Rubrik. Commvault is better than the others because it has fast research and development. There are features available with Commvault that the competitors don't have. But Rubrik is very simple when it comes to management, compared to Commvault.

What other advice do I have?

Overall, Commvault has a strong solution with strong features. The problem with it is the management consoles. We need both of them to operate the product. Also, sometimes the pricing is an issue as it can be very expensive compared to other solutions.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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