IT Central Station is now PeerSpot: Here's why

Commvault Complete Data Protection OverviewUNIXBusinessApplication

Commvault Complete Data Protection is #1 ranked solution in top eDiscovery software, #1 ranked solution in top File Archiving tools, #3 ranked solution in best Backup and Recovery Software, #3 ranked solution in top Cloud Backup tools, and #3 ranked solution in top Disaster Recovery Software. PeerSpot users give Commvault Complete Data Protection an average rating of 8 out of 10. Commvault Complete Data Protection is most commonly compared to Veeam Backup & Replication: Commvault Complete Data Protection vs Veeam Backup & Replication. Commvault Complete Data Protection is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is Commvault Complete Data Protection?

Commvault® Complete Data Protection is a data protection and information management solution that runs on a single platform with a unified code base. Commvault enables companies worldwide to protect, access, and use all their data, anywhere and anytime, turning data into a powerful strategic asset. Commvault provides the resources and expertise to accelerate the return to normal business operations after a data loss event or an attack.

After installing the Commvault software, the data is processed by the agent software on client computers and backed up through the “MediaAgent” (Commvault’s data manager) to a hard disk or to cloud storage. All activity in the environment is backed up by a centralized server. Commvault users can then access the protected data using web browsers from desktop or mobile devices. The Commvault software is available across both cloud and on-premises environments.

Commvault Complete Data Protection Features:

With Commvault, users can easily back up, restore, archive, replicate, transfer, and search data. Commvault offers its customers:

  • Data protection and security: Commvault protects and rapidly recovers data from ransomware attacks and other security breaches.
  • Data transformation: Commvault effectively moves and repurposes data across environments, enabling flexible data usage for management, testing, and other IT needs.
  • Data insights: Commvault provides its users with insights that can be used to apply machine learning and artificial intelligence to optimize and automate IT processes. Data insights can be applied to data protection to mitigate security breaches.
  • Manageable data environment: Commvault Command Center offers a dashboard for management of the entire data environment. Users can identify data for protection, monitor backups and restorations, and view analytics. Saved configurations and procedures reduce the load on IT staff.

Reviews from Real Users

Commvault stands out among its competitors for a number of reasons. Some of the major ones are its backup, recovery, and data protection features as well as its centralized management.

Sheron B. a systems engineer at PAREXEL International Corporation writes, “I like that you have complete hooks into and total control of your data. The data is well-protected. It doesn't age off until it's copied. That's a big feature right there. When you reach the end of your retention, it does not expire until the secondary copy is completed. That allows you to hold onto data that otherwise would have aged off by retention. I like that feature. It's hard to just delete or lose data using the Commvault platform.

PeerSpot users note the effectiveness of Commvault. An engineer at a tech services company writes, "When it comes to recovery, Commvault is undeniably one of the best technologies out there. It's got all the different granularity levels that a business requires to get your information back to production. For example, we have their commission discovery, individual items recovery, mailbox recovery, databases, and different tables. Some databases can be recovered individually. This level of granularity enables us to get the most value out of the product."

Commvault Complete Data Protection was previously known as Commvault.

Commvault Complete Data Protection Buyer's Guide

Download the Commvault Complete Data Protection Buyer's Guide including reviews and more. Updated: May 2022

Commvault Complete Data Protection Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Commvault Complete Data Protection Video

Archived Commvault Complete Data Protection Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Backup Administrator at a manufacturing company with 5,001-10,000 employees
Real User
Allows us to easily deploy multiple clients at a time and back up multiple clients
Pros and Cons
  • "We use Commvault Command Center for backups and restores and for the creation of new clients. We use it for other functionalities as well. In terms of VMware, I can go directly to the Command Center, enter VMware, and I can search it directly. Command Center is very useful and it can be used for more advanced techniques."
  • "I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that."

What is our primary use case?

Right now we are using on-premise and cloud backups. We run 300 to 400 jobs per day.

How has it helped my organization?

Compared to other products out there, we have found that Commvault is best suited for our needs. We can easily restore and deploy the data. Previously, before the introduction of Commvault, we used other software including Rubrik. But with Commvault we can deploy multiple clients at a time and we can back up multiple clients without any issues. Right now, we are using about 1,000 VMs. Before Commvault we used to back up about 200 servers and 100 VMs. Previously, backups took nine hours. With Commvault it takes minutes. The solution definitely helps our admins to minimize the time they spend on backup tasks and to spend time on other projects. If we need to run backups for dozens of servers, it can be done in one minute because it can be done in a click. We can select the backups by selecting the client computer groups. We can categorize those groups and, based on that categorization, we can run the backups and we can restore the VMs as well. It can be done in minutes. Running backups twice a week, it saves us about 5 to 6 hours each time. It is also saving us on infrastructure costs and has helped optimize infrastructure usage, like storage space. By using Commvault we have saved about 3 TBs of space. We have used it to recover data when there was a problem with our database. It took about four hours to bring the data back. But recently, we introduced HA and it has saved us more time. With HA the data can be brought up in one hour. With other solutions it would take 10 to 24 hours.

What is most valuable?

We do monitor all the backups using the user interface. It is user-friendly, easy to navigate, and easy to create solutions with it. It is very comfortable. We can do multiple operations at a time. We use Commvault Command Center for backups and restores and for the creation of new clients. We use it for other functionalities as well. In terms of VMware, I can go directly to the Command Center, enter VMware, and I can search it directly. Command Center is very useful and it can be used for more advanced techniques. The cloud support is good. The on-premises cloud is working for us as is traditional cloud. All the clouds we're using are working with Commvault. We have Office365 and Azure.

What needs improvement?

I need documentation for Azure backups. One expectation that I have is regarding PDF documentation. When I was trying to browse the documentation, I could not locate that. The documentation should be in PDF format where it can be downloaded easily.
Buyer's Guide
Commvault Complete Data Protection
May 2022
Learn what your peers think about Commvault Complete Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
597,708 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Commvault for the past five years.

What do I think about the stability of the solution?

The stability has been good. We haven't had any issues.

What do I think about the scalability of the solution?

Scaling can be done easily. I am now looking into an orchestrator. High-availability is another future use case for us.

How are customer service and support?

We do not have any issues with support. Everything is fine. Commvault helps in fixing any issues and they help us to deploy the data whenever we need help. And they provide the security as well. In the first year we raised many issues, but now it is easier for us to manage. We refer to the documentation.

Which solution did I use previously and why did I switch?

We used to use Rubrik but we found Commvault to be a better solution. It provided time savings, handled more complexity, and provided more security.

How was the initial setup?

With guidance from their team, and based on the documentation, it was easy to install. The deployment took one-and-a-half hours. There are updates every quarter and they are getting easier to deploy. We have about seven staff members on my team, IT analysts, who handle the solution, to account for different shifts and meal breaks, etc. Within the company there are 10 clients using it, mostly within IT.

What other advice do I have?

We are very satisfied. It is a very useful product, daily.  Commvault is constantly developing new use cases based on customers' requirements. They are developing new features on a regular basis. In version 11, 19 new features were added. For example, in previous versions we did not have the Command Center and whenever backups failed we could not restore the data. Now, there are options for restoring the data. These kinds of advanced techniques are introduced from day to day.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
MithilaPerera - PeerSpot reviewer
Senior Technical Support Engineer at a tech services company with 11-50 employees
Real User
Provides us with one product, one console, and one license for our VM backups
Pros and Cons
  • "The most important feature is that everything can be controlled using a single console."
  • "I would like them not to push Command Center. It is good, but I would like them to enable all the features for the Java console. Some things are not in the Java console, like Office 365 agents. In fact, they are there, but one of the engineers had to show me how to configure it. It's not done the same as in the Command Center."

What is our primary use case?

We are mainly using it for backing up our VMware environment, some file servers, and some SQL databases. We also use it for some replication.

How has it helped my organization?

Before Commvault we had one product for backup, one for replication, and a few consoles. That was hard to manage for the administrator. With Commvault it's just one product, just one license. It does not require a special, separate license for deduplication or other stuff. It's easy to manage everything now.

Commvault provides us with a single platform to move, manage, and recover our data across on-premises locations. We usually have daily, incremental backups and a full backup weekly. That leads to reduced storage space for our Commvault storage. It's saving us about 30 percent.

The fact that the solution is a single platform has enabled our company to accelerate growth. We have a database and there are some major changes that happen to it at the end of month, or sometimes the developers have done something to change it in a whole different way. Before they apply those changes, we take a backup with Commvault so if something has gone wrong with the update, we can always revert it back.

Also, because it has alerts enabled, the solution helps our admins to minimize the time they spend on backup tasks so they can spend time on other projects. We don't monitor the backup system all the time. We only look at it when we get email alerts. If something has failed, then we'll look at what the error is and what's happening. There are daily backup reports configured so that at 10:00 am, every day, I get a backup report. It says what has been backed up and what has not.

In addition, we have had a few crashes of our VM environment and we have had to restore some VMs, as well as some files that have been deleted by users off our file server. We had another solution before, but that was before I started with the company. People say it was pretty crappy and that sometimes, when they were doing recovery, it took about eight to 10 hours for a VM. But with Commvault, the last time I did a recovery of a 500 GB hard disk with a VM, it took about one-and-a-half hours. That is good.

Finally, Commvault has helped by telling me there are outdated tools in the VM environment.

What is most valuable?

The most important feature is that everything can be controlled using a single console. That is the best feature of Commvault.

What needs improvement?

The user interface is a bit tough, to be honest, but once you get the hang of it, it's okay. In the beginning it was tough, but now I know what I'm doing. We had free training but after that, just to learn the interface took me four to six months. There are still things to learn because with every service pack there are changes. Service Pack 18 was recently released and there are some features that I haven't even seen yet.

I would like them not to push Command Center. It is good, but I would like them to enable all the features for the Java console. Some things are not in the Java console, like Office 365 agents. In fact, they are there, but one of the engineers had to show me how to configure it. It's not done the same as in the Command Center.

For how long have I used the solution?

I have been using Commvault since 2018.

What do I think about the stability of the solution?

It's stable. 

Sometimes the Java console might not respond. It might happen one out of 20 times that the Java console might crash. And then we have to use Task Manager to end it and reopen it. Other than that, the server has never crashed nor has the database ever crashed.

What do I think about the scalability of the solution?

We have actually moved into 365 recently. We had to buy some licenses but they agreed to give us some trial licenses for testing, but it is based on the user base. Commvault is supporting everything that we are doing.

How are customer service and technical support?

The technical support in the India region is a bit disappointing, but after 6:00 pm it is switched to the U.S and European teams, and they are much better in supporting and understanding the issues and fixing them. Sometimes the Indian team is also good, but we don't usually raise a ticket until after 6:00 pm. If it's a small issue that doesn't cause any harm to the production environment, we will go to the Indian team and some of them are good enough to help us.

Which solution did I use previously and why did I switch?

Our company switched to Commvault because it had some issues with recovering data and the recovery time was high. Also, the local support team for our old product was not available when we needed them. That's why they were looking for something new and they found Commvault.

How was the initial setup?

The setup was straightforward. We didn't have many complications. When we had to install the agents on the servers, there were some issues with authentication with the SQL database, but that was from the database side. That was sorted and there was nothing much more than the usual administrative stuff.

The initial deployment took about three weeks because we had some complications with database servers. Some of them had to study the user account permissions. After that was sorted out, it was fine.

Our strategy was to install it on critical servers. After the vendor installed the physical servers for Commvault, we had to download about nine to 10 GB of their setup files. After that, they installed and there were some prerequisites to complete such as .NET. After that, it was pretty easy. Once we installed we had some local support. We also had to plan and provide retention periods.

What about the implementation team?

We had support from the local distributor. They were very friendly and they were cooperative and concerned with our requirements. They addressed them properly. Overall it was a good experience. 

And they provided us with the training after the deployment. We played with our environment for two to three months after the deployment, and then they gave us the training. That approach was better because we had an idea about what we were learning. We had questions when we went to the training so it was very good.

What's my experience with pricing, setup cost, and licensing?

Commvault licensing is a perpetual license so only the support is being renewed yearly.

What other advice do I have?

I don't like the solution's Command Center. I don't know why they have pushed it. The old Java console is much better. Maybe it's because I was used to it. One good thing about the Command Center is that it has reduced the steps we have to take. If we had to do 10 steps on the Java console, it's been reduced to four or five steps in Command Center. But I'm confused about whether I'm doing things right because there are some steps missing. For a newcomer, Command Center would be good. But for me, I still prefer the Java console.

Currently, there is only me, as a system administrator, and another guy on the database team who use Commvault. That's all. We don't have many administrators.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Commvault Complete Data Protection
May 2022
Learn what your peers think about Commvault Complete Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
597,708 professionals have used our research since 2012.
Senior Architect, Cloud Infrastructure at a tech vendor with 501-1,000 employees
Real User
Provides a single solution to recover data
Pros and Cons
  • "It provides us a good holistic view of everything that we have backed up so far. It also provides us all the recovery points. If we look at an an object that has been backed up, we can tell how many retention copies it has, how far we can go, and recover any data, if needed."
  • "It does not have an easy deployment. The deployment is not something that just anybody can go in and deploy."

What is our primary use case?

We use it to backup and protect our virtual environments. We do Active Directory, SQL, file server, and some application levels backups. We do Office 365 and SharePoint backups too.

We back up everything locally first, then store it in the cloud.

How has it helped my organization?

It provides us a single solution to recover data. We haven't had a lot of restore requests. There have been a couple of them where we had to restore a full server and the work involved was very minimal. We were able to run a quick restore job. We did not really run into any challenges doing this. Every once in a while, we receive requests for files or emails that people have lost and those files are in SharePoint or OneDrive. We have the ability to restore it within 30 days directly from the portal. But if it's beyond the 30 days, we use Commvault to restore data and that has worked absolutely fine.

It has helped us drive innovation and accelerate growth. From a growth perspective, this storage solution has clearly helped us. The option for us to save the data in the cloud is very valuable for the organization.

The solution has helped our admins to minimize the time they spend on backup tasks and other projects. We have an administrator who manages the system. I'm more of an architect. Compared to the previous product where the administrator had to go around and look for a lot of information before he could find out whether the backup had competed successfully and the reporting structure was not that great, the reporting structure now with Commvault is where he can get daily emails from the jobs which have been completed. If there are any issues with jobs, he can directly drill-down to the details and find out why the job failed or why it did not run on time since there may be other dependencies that won't allow the job to run.

What is most valuable?

All the features used right now have been very valuable. The biggest advantage for us right now is the ability to back up our Office 365 mailboxes along with all our SharePoint and OneDrive data. Because all our users mostly store all their data in these locations, it is important for us that we back up all these services.

It provides us a good holistic view of everything that we have backed up so far. It also provides us all the recovery points. If we look at an an object that has been backed up, we can tell how many retention copies it has, how far we can go, and recover any data, if needed.

What needs improvement?

I have written a lot of different reviews about the product and every time I have mentioned the user interface is not user-friendly, e.g., the admin portal is not user-friendly. It definitely takes a lot of understanding to get familiar with the portal. However, once you are completely familiar with it, then it is pretty easy to manage. It's not something that you can jump in right away and start, knowing what exactly is going on. There are a lot of places that you need to look around to understand how the backups are configured.

The administration of the solution could be simplified. This would really make the administrator's life easier.

For how long have I used the solution?

We've been using Commvault since early 2017. We are in our third year right now.

What do I think about the stability of the solution?

It has been pretty stable. We have not run into a situation where our systems were compromised. However, we have run into system corruption issues and were back in business within about two hours.

Right now, we only have one primary administrator for this product. We have a couple of backups in case this person or another is on vacation. We have other people who have been provided good knowledge transfer on how this product works. This way, if either of them is unavailable, there is somebody who can do the job.

What do I think about the scalability of the solution?

It is definitely scalable. We are able to scale as we need, whether we need to add any compute, storage, or additional licenses for user accounts. All of that is very flexible when it comes to scalability. If we want to add more users to our Office 365 backup, we can quickly get new licenses from the vendor with a quick turnaround time. As soon as we get that, we are able to add those users' data to our backups. We generally have a buffer. However, sometimes if there are a lot of new hires, then we need to go in and secure new licenses.

We are using more space than what we were previous using, mainly because we did not have a lot of flexibility with the previous product that we were using. So, there was not much room for us to store the data for a long duration. At the same time, we did not have enough on premise storage capacity to leave the data around for a long time. Therefore, data growth has been significant over the past years because we have been able to store data. So, we are leaving the data on-premise for 30 days, then we moving it to the cloud. Most of the data is now in the cloud, but even on-premise we are now able to back up a lot of systems that we were not able to back up earlier. We have seen significant storage growth on long-term systems, because we are now backing those up and the data is there.

It is only my team managing the system. We back up all the data that the end user has. If they need help restoring their data, then one of my team members will go in and restore the data. The user has no direct interaction with the product.

It is pretty extensively used right now. It is backing up all the data that we have right now. We are looking into some additional features, so we might not start looking at those until later this year. Commvault has come out with some new features and we want to look into those. For the first two years, it was a stabilization period for us to get the product implemented, ensure everything was stabilized, all the important data was being protected, and data was being stored in necessary places. We also looked at all the trending over the last two years to ensure we had enough capacity in all the areas to maintain the server and storage space. Now, we are at the stage where we are pretty comfortable on how we can scale this product when needed. We are looking into additional features that Commvault has, and we will start looking into these towards the end of the year.

How are customer service and technical support?

Tech support has been good. I haven't had a lot of interactions.

Every once in a while when we have to make any architectural changes to the deployment, my administrators reach out and consult with me. We sometimes engage with the support team or Professional Services team. Their responses have been pretty good so far. We have never had a situation where we were kept waiting for days to get an answer or solution.

Which solution did I use previously and why did I switch?

I used Commvault from 2011 to 2012 at one of my previous organization, but it was only for a short period of time that I worked with it. I then had to move onto other things. That experience helped me when we deployed the newer version of Commvault. At the time, it was Commvault Simpana, and now, it's only Commvault. That experience helped us to understand its requirements and how we could set it up.

We were using Dell EMC Data Protection Rapid Recovery. It wasn't flexible nor scalable. It did not meet all our requirements. It wasn't able to back up physical and cloud environments. It could not store data in the cloud, so we had to look at options to store and protect our data. We were unable to back up our Office 365 and SharePoint data. With Commvault, it has made it seamless for us to store data in the cloud, not only protect it. 

We can set up proper retention policies now. So, if we need to store any data, for example, over a year, seven years, or 10 years, we can accordingly store it. We can then apply policy to that storage, which after that retention period, we will not have to go in and do a manual cleanup.

How was the initial setup?

The deployment took about a month. The planning was another month or two.

We wanted to ensure that we were able to protect all our systems and data not protected up until then. At the same time, the strategy was that we did not want to incur a lot of significant costs on just deploying the solution itself. Plus, we did not want a lot of administrative overhead while maintaining the servers and application environment. We did not want that routine daily administration activity. We wanted to set up the environment and not worry about it until something went wrong.

What about the implementation team?

We had assistance from the vendor, so they did assist with the setup. The system was completely new for some of my team members who had never worked with it before, so it did take them a lot of time to get familiar with it. Those administrators are able to manage the system very well now compared to what they were able to do in their first year when they had to frequently go back to the vendor and ask them, "How do we do this? How can we do that?"

We worked directly with the vendor. The vendor's Professional Services team was able to assist us with the deployment.

What was our ROI?

After deploying the Commvault solution, we are saving four to five hours a week.

We have been able to save on infrastructure costs by not storing long-term data onto systems. Instead, we have been able to store them on cheaper cloud systems. There is a lot of savings there if you consider all the cost involved to store data on an on-premise server storage system, plus the maintenance, and the support which goes behind maintaining that system. 

I have seen return of investment.

What's my experience with pricing, setup cost, and licensing?

There is a bit of cost involved with signing up the entire solution. It's not a cheap solution.

Which other solutions did I evaluate?

We did evaluate Veeam and Cohesity. 

At the time, Cohesity was not mature, as they were fairly new to the business. We had a few meetings with them, and after our discussions, we found that the solution might not meet all our requirements. E.g., the physical server backup was one important feature that was not supported at the time. 

Veeam is a platform that I have extensively worked with in all my previous roles at other companies. So, we do have a Veeam implementation that is used by a different team in our organization. They manage all their backups through Veeam. Our plan was not to use the same solution in all environments. We wanted to use different solutions within the entire organization for exposure to multiple data protection solutions. Also, Veeam did not support physical machine backups and only supported virtual machine backups.

In my previous deployment, there were no cloud features. The cloud was not popular and everything was on-prem. Even when we moved to Commvault, Veeam lacked a lot of features, which is why Commvault seems to be the best choice for us.

We already had our cloud solution in place. After understanding that Commvault does work with that cloud provider and it would help us store our data, we did not have any further concerns about cloud vendor selection. The cloud environment and Commvault environment were set up around the same time. We moved to the cloud at the end of 2016, and then, in early 2017, we moved to Commvault. So, everything worked out well.

What other advice do I have?

Go through an assessment first before selecting the product. Every business is different and has different requirements. Do a complete assessment with the data protection partner, whether it's Commvault, Veeam, Cohesity, or someone else. Go through a proof of concept, if possible. Mind your business requirements, RPO, and RTO. Look at your budget too. This should help you to make the right decision.

The biggest lesson would be to have a proper data protection strategy for the organization. There were a lot of things that we had to implement after implementing the product. It's better if you completely understand your business requirements, then implement this product.

I would give it a rating of an eight (out of 10) because it does not have an easy deployment. The deployment is not something that just anybody can go in and deploy. It needs a good level of understanding for deployment. Once you deploy, you need to be familiar with how to administer the product, how to set up all the reporting, etc. Just navigating the admin interface is not really that easy.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Technical Consultant at a comms service provider with 10,001+ employees
Consultant
Scalability, and the ability to back up on-prem and restore to the cloud and vice-versa, are key for us
Pros and Cons
  • "The solution's interface is easy to use. For manageability, it doesn't matter where the resource is coming from or going to. That's the great power of the Control Panel: It's easy to use and does not matter if you manage on-prem or cloud resources."
  • "The solution's breadth and depth of cloud support are good, but could be better. Some cloud features that are common-sense, especially on AWS, are not completely integrated yet in the product. They are a work-in-progress."

What is our primary use case?

We use it in the most traditional way: for backup and restore. We don't use it for all the other things that are also possible with it because we are quite a big company. We have all the specific tools we need for specific purposes.

We tested Commvault in the past for archiving, but in those days it was not really stable yet. So we selected other solutions for that.

We use Commvault on everything. We are using it in our own data centers but also in the cloud. We use Azure for most things, but we also are working on testing some things on AWS.

How has it helped my organization?

The benefits to our company are the performance and scalability and the willingness of Commvault to connect to talk with us about any requests we have for changing the product, and to do understand what we're looking for. If possible they also implement these things in quite a short amount of time. If a new feature is needed, or it should be doing A instead of B, they're always willing to listen to requests and build them. That's great.

The fact that the solution is a single platform has enabled our company to accelerate growth and drive innovation. We're using it in a traditional way but our resources and services are moving to the cloud. It helps that the way the product works, what we are used to doing in the traditional way on-prem, can be done the same way in the cloud. That makes it easier overall and makes the transition easier.

There are ways the solution helps our admins to minimize the time they spend on backup tasks, but in some ways, the solution doesn't. But that's more related to our way of working and not related to Commvault. Using it saves us about 40 hours in a month, thanks to its automation features.

In terms of saving on infrastructure costs, in our environment that's not measurable because we have a dedicated platform and dedicated infrastructure for it. But we see the benefits of the deduplication. It's saving petabytes in our environment.

What is most valuable?

The backup and restore activities are valuable and being able to use it in a hybrid space. You can easily back up on-prem and restore to the cloud and vice-versa. The scalability is also good.

The solution's interface is easy to use. For manageability, it doesn't matter where the resource is coming from or going to. That's the great power of the Control Panel: It's easy to use and does not matter if you manage on-prem or cloud resources.

What needs improvement?

Commvault works quite well as it is. But we are an MSP, so for us it's fairly hard to customize it for branding it.

There is also room for improvement in the multi-tenancy and security. That's been a hard thing for us and for Commvault as a vendor. Sometimes it's hard to implement new features in multi-tenancy environments. The new features are great, and it's good that they are there, but they are not always usable in an MSP environment.

The solution's breadth and depth of cloud support are good but could be better. Some cloud features that are common-sense, especially on AWS, are not completely integrated yet in the product. They are a work-in-progress. Overall, cloud is moving and innovating also very fast. That also makes it very hard for Commvault to comply with all the new features. Sometimes a cloud provider like Microsoft changes something and a feature is broken in Commvault.

For how long have I used the solution?

We have been working with Commvault as a backup product for about 12 years now. As an MSP, it's very hard to switch from vendor to vendor. But the solution also works great. We have no real reason to switch to another product at this moment. We are always looking at the competitors, but not all the competitors can comply with all the things that we need.

What do I think about the stability of the solution?

It is very stable. We have some little issues with it, but when we have issues they're always related to the application we want to back up, not to the product itself. We ask a lot of the product; we use it in a fairly hard way on several things. Sometimes we hit the boundaries of the product and we encounter issues. But in day-to-day business, we don't see any real issues related to the infrastructure or the load we can give it.

What do I think about the scalability of the solution?

It scales very well. If we need more capacity or more power for performance, then we add additional nodes without needing to do a complete redesign of the product or the environment. We can easily add extra power.

We have about 10,000 clients running with approximately 2 petabytes of data being backed up. That will double in the upcoming year to two years. We also have about 1,000 end-users of the product and most of them are doing restore activities.

How are customer service and technical support?

Their technical support is very good.

But a hard thing for them is understanding how to work with an MSP. They assume, sometimes, that as an MSP, we have access to everything. But that's not the truth and it's not possible. That makes troubleshooting hard for us and for them as well. But they are quite fast in responding and try to help as quickly as possible. Still, most of the cases that we have with customer support need to be escalated directly to development.

Which solution did I use previously and why did I switch?

We previously used an IBM solution. The main reasons we switched to Commvault were cost and complexity.

How was the initial setup?

The setup of Commvault was complex but that's related to our environment. As an MSP we have very high security guidelines, so that made it hard. But that's not related to Commvault, it's related to our security environment.

Our deployment took almost a year. We had to make sure our design was good before we did anything. Most time of the implementation time was in the design phase. The actual building-up of the solution was quite fast. We were done in a month, starting from scratch.

For deployment and maintenance we need four to five people who are backup system admins.

What about the implementation team?

We did it by ourselves.

What was our ROI?

We have seen ROI in several respects, but not as fast as we want.

Which other solutions did I evaluate?

We look at everything on the market. Every year to two years we do a new evaluation of the new techniques and products. We are always comparing it with Veeam, for example. We have Veeam running in several places. We test the two solutions and compare the results with each other.

Out-of-the-box, the manageability is one of the big differences. For end-users, sometimes Commvault is too complex and, while it's getting better and better with the latest versions, it is still not there. The most important thing is what my end-users say to me about using Veeam. It's very straightforward, easy-to-use, and does what it needs to do. Veeam and other competitors are point solutions. They are very good in specific situations and specific environments.

On the other hand, Commvault is a product that can manage a lot of things, and most competitors don't have the scalability and the large support-matrix for as many products, versions, and applications. Commvault allows us to use one product for almost everything. It's better than the competitors. We want to have everything in a single console, if possible, and that's what Commvault does for us.

What other advice do I have?

The biggest lesson I have learned from using Commvault is to take your time. Especially in complex environments, the design stage takes a lot of time, but you need to do it well. Otherwise, you will have trouble in your implementation. We learned that the hard way. We wanted it built fast but, when the design was ready, we needed to rebuild several times.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
MatthewMagbee - PeerSpot reviewer
Datacenter Manager at a healthcare company with 5,001-10,000 employees
Real User
The single pane of glass allows my engineers to quickly find and resolve an issue, and reporting is very customizable
Pros and Cons
  • "I'm a big fan of the reporting. You can build your own reports; it's very customizable. You can have individual reports going to groups of people or individuals. You can have them go out multiple times a day. It's basically a free-for-all as far as reporting goes. If anybody wants a specific job report every day, you can build it, schedule it, and have it go out and never touched it again. It's pretty nice."
  • "Command Center definitely gives us a complete view of our data. But finding some of the granular, very small items that we sometimes have to find, such as auxiliary copies for tapes, I still find that it's easier to navigate and, sometimes, only possible to find them using the CommCell tool."

What is our primary use case?

Commvault is our primary solution for all backup and recovery; for index, for analytics, for everything.

How has it helped my organization?

When it comes to the storage that we use for backup and data aging, we were limited, at first, by the amount of storage that we could provide for onsite storage and archiving. Commvault's compression and deduplication within the application is allowing us to almost triple the amount of storage. For example, at one of our primary sites we're only able to store about 60 terabytes of capacity, but we actually back up 1.5 petabytes. We're able to squeeze that into the 66-terabyte license capacity. That is huge and saves us quite a bit of money in storage, and even more money on license capacity.

The solution also helps our admins to minimize the time they spend on backup tasks and to spend time on other projects. Throughout the corporation, we only have a handful of people who deal with the backup and recovery portion of our operations. With the number of requests that come in from time to time, it's nice to know that the single pane of glass, and the application as a whole, allow my engineers to quickly find an issue or resolve an issue that our users are having.

What is most valuable?

All its features are useful and beneficial, but if I had to pick two it would be the reporting and the support that they offer.

I'm a big fan of the reporting. You can build your own reports; it's very customizable. You can have individual reports going to groups of people or individuals. You can have them go out multiple times a day. It's basically a free-for-all as far as reporting goes. If anybody wants a specific job report every day, you can build it, schedule it, and have it go out and never touched it again. It's pretty nice.

Commvault also provides us with a single platform to move, manage, and recover our data across on-premise locations. I've done it multiple times. I've restored files, virtual machines, databases; everything from one location to another location within the United States. I've moved virtual machines, databases, and files between the two. An easier solution than the normal way of moving a server or application is to run a restore to another location. It runs faster and it's encrypted. It provides us with ease of use, instead of using a third-party tool. And I know that everything, all the permissions, all the user access, remains the same no matter where I restore to.

What needs improvement?

Their single pane of glass solution is daunting at first. It's not the easiest interface but, as with anything that you use, eventually you'll get better and better at it. I've worked closely with their user experience team to improve their web-based command tool. 

We try not to use the CommCell tool that is provided, because it's a little old and a little too powerful to give everyone access to it. So we've started using their Command Center tool. At first, it was hard to find things with that, but you end up finding them. Command Center definitely gives us a complete view of our data. But finding some of the granular, very small items that we sometimes have to find, such as auxiliary copies for tapes, I still find that it's easier to navigate and, sometimes, only possible to find them using the CommCell tool. Maybe that's just an area that hasn't been added to the Command Center yet.

Since I only use the backup and recovery, I'm not using Activate or Orchestrate. And I am strictly on-prem so I'm not using any of the Metallic or Hedvig solutions. I can only speak for backup and recovery. I would like to see a little bit more access into the CommCell areas via the Command Center. That would be my only small request.

In 2019 there was a flaw with their Active Directory plan which didn't actually allow you to recover the full Active Directory properly. I brought that to their attention and they made the change and fixed it. That was the only area that needed to be fixed.

For how long have I used the solution?

I have been using Commvault for five years.

What do I think about the stability of the solution?

It's very stable. To be completely frank, I beat the heck out of it, 24/7 and 365. We're a healthcare laboratory company that never closes. We're an around-the-clock operation in all of our locations. The backup jobs are running, and the reports are running, around the clock. Everything runs constantly but we have had zero downtime.

What do I think about the scalability of the solution?

It scales out pretty easily. There's not much on the Commvault side that scales out; it's more the storage repository that's required. There's not much it can't do. 

One thing that I have been requesting is a Linux-based virtual server agent. You have to stick with Windows for the actual CommServe. We'd like to move to a Linux-based OS to release some licensing. I'm sure, eventually, that will come. We have a few Macs in our environment with Commvault on them. We don't often use the Edge client that they provide because the laptops and desktops we have use what is called DFS or file redirection. The files that they have saved are saved on the server instead of their laptop. Since we deal with PI and PHI, we can't have any of that stuff on a laptop. We have 10 Edge backup licenses and we have it on four or five of them, and one of them is a Mac.

Everybody in our company is affected by Commvault. We have about 7,500 employees and everybody uses a product or an application or a database or a server that is involved with Commvault.

For deployment and maintenance of Commvault we have just five people. That includes me as a data center manager and the other four are server engineers.

How are customer service and technical support?

Commvault's support is a 10 out of 10. I've learned so much from the support. They're very fast and they're very flexible. If they can't figure out a solution right away, they offer a work-around pretty quickly and they always want you involved with the solution. They even offer custom solutions for things that their applications don't do. If you run into a service pack limitation or a limitation with the product itself, they'll actually add the solution they come up with as a feature in their application.

Which solution did I use previously and why did I switch?

We needed to pick a global solution. I had been reading about Simpana, which is Commvault now, for a while and I had the opportunity to jump right into it and learn about it while deploying it. I had never used it. Everything, on paper, was exactly what we needed as far as it enabling a very granular setup goes, without it being a one-size-fits-all-application. That's what I liked about it: being able to customize and mold each location to use Commvault.

I had other requirements but they were requirements that I didn't know that I had until after I had found that I could do them in Commvault.

How was the initial setup?

The setup is extremely easy. The first time I did it I was a little worried that I didn't do it properly because it was so easy. The overall configuration is a little bit more difficult, but that's roadmap-based configuration, so you have to think very far down the road when putting this together. You can't be thinking, "Oh, I only need this for a couple of months." It's a 10-year plan.

The setup itself took a couple of hours.

What about the implementation team?

Since I had never used Commvault before, we had implementation support from Commvault. They walked me through it. They asked questions and I gave them answers and then they showed me what they were doing. What they showed me made sense. From there, the configuration started, which was mostly on my part. A lot of it was pretty straightforward. There are things that are difficult in a domain environment, things that take a little bit of configuration, such as setting up additional users and passwords for service accounts. But overall, it's a very streamlined process.

What was our ROI?

I think Commvault's model is now cost-efficient. When we first started with Commvault, I thought it was overpriced. I thought, "That's a lot of money for a piece of software." But as I used it, and developed a trust in and knowledge of the application, I definitely was made aware, very quickly, of how it was worth every penny. Over the years, it has actually become cheaper, due to the fact that I've become smarter about how to use it better. With that knowledge, you learn how to save money with the application.

Which other solutions did I evaluate?

I've used other solutions in the past, such as vRanger, Symantec Endpoint Protection, Metalogix for Exchange, as well as Data Domain. For data recovery, the others are definitely not as streamlined. I've had quite a few situations where I've had to recover large amounts of data but I don't have a comparison of the recovery times of Commvault versus the others because, in the last five years, all I've used is Commvault. All my large or business-critical restorations have been with Commvault. But judging by what I've done in the past, Commvault is far easier and far more consistent than any other application I've used.

What other advice do I have?

In terms of advice, the biggest thing I would like to say is don't look at it as a dinosaur. A lot of people associate Commvault with being old and antiquated, and not having all the bells and whistles. If you look past that, you'll see that it's more far more capable than anything else that's on the market. You have to get through the complexity of the application and from there you have to trust that it will do what you want it to do.

The biggest lesson I have learned from using Commvault is don't be afraid to call support.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sr. Network Analyst at a government with 5,001-10,000 employees
Real User
We save significantly on space through deduplication, but a lot of effort is required to keep it running
Pros and Cons
  • "The solution provides us with a single platform to move, manage, and recover our data across on-premise locations. Some of the guys have been using it to move a virtual machine from VMware to the Microsoft solution, Hyper-V. They back it up and then they restore to the different virtual machine provider, and that works great."
  • "Just to keep it running is time-consuming. There are five people on my team. Commvault was supposed to be one of the less time-consuming solutions, but in reality it takes 60 percent of our time just to keep it running, and that's not even fine-tuning it; that's just to keep it running."

What is our primary use case?

We use it to back up NetApp shares, servers, and virtual servers. We also use it for Active Directory and databases. We used to use it to back up Exchange servers, but we're moving that to the cloud. It has a lot of features but we mostly use it to back up and recover stuff.

How has it helped my organization?

I can't really say how Commvault has improved the way our organization functions because, while I know there was use another product in use before Commvault, I came here way after the company started using Commvault. I wasn't in this role during the transition. When I've talked about this with the more senior guys, they say Commvault is supposed to be the best product available at this moment.

In general, it gives people confidence knowing that their data, on their servers and home shares on shared drives, is backed up. It gives our end-users confidence.

And the solution has helped us to optimize infrastructure usage. The deduplication in Commvault is great. We have 90-something percent savings using its deduplication technology. It's awesome. I love that aspect.

What is most valuable?

The solution provides us with a single platform to move, manage, and recover our data across on-premise locations. Some of the guys have been using it to move a virtual machine from VMware to the Microsoft solution, Hyper-V. They back it up and then they restore to the different virtual machine provider, and that works great.

What needs improvement?

We have never managed to use it to full potential because we don't have a dedicated team to take care of Commvault, so we barely keep it running. It takes a lot of our time when we have ten other systems to take care of. That's why I'm not the biggest fan of this. Just to keep it running is time-consuming. There are five people on my team. Commvault was supposed to be one of the less time-consuming solutions, but in reality it takes 60 percent of our time just to keep it running, and that's not even fine-tuning it; that's just to keep it running. It's a pain.

It constantly breaks and then we spend three or four days trying to fix the issue, working with support, going back and forth. When we finally resolve something, another issue pops up. Then we spend another three or four days trying to make it work. I'm not saying it's the product's fault. Maybe we didn't implement it correctly in the first place. I don't know, I wasn't here. But it takes a lot of time, and every issue is different so I cannot build experience. With another system, I know if I do this, this, and this then it breaks, and I know that I have to do this, this, and this to fix it. But every time Commvault breaks, it's something different, so it takes us a lot of time to fix it. It is frustrating.

Another thing I find frustrating is that when it fails and it says something like "Error code 19: etc., etc... Click here for more information," when I click I get an error page. Having the error codes documented in the Commvault Knowledge Base would help us a lot.

When I came to the role, they said, "Oh yeah, you're going to be doing this, this, and this, and maybe a little bit of Commvault. In reality, 60 to 70 percent of my day is just tinkering with Commvault.

For how long have I used the solution?

I've been using Commvault for about two years.

What do I think about the stability of the solution?

It's not very stable in our environment. Every day there is something weird going on. When we solve the "weird thing of the week," the next day something different goes on.

What do I think about the scalability of the solution?

The issue of scalability isn't applicable to us because we're not trying to just grow, grow, grow. It's not that we're going to have 200 percent growth next year. Our environment is more or less stable. We have 800 servers. Next year we might have 850, but it's not doubling.

Pretty much everything we back up is done via Commvault, except for desktops or laptops.

How are customer service and technical support?

Their follow-up is great. If they send an email saying, "Hey, can you try this and this," if I'm busy with other stuff, the next day they follow up again and again and they harass me. But it's great because my experience with other companies' support is that you have to chase them instead of them chasing you.

Some of Commvault's people are better than others. That's normal. We're humans after all. I only had one case in which I could not agree with the guy, so I had to request another person. But most of the time they're okay or good. Once in a while, you get this really great person, someone who is really awesome. Overall, the support is good.

Which other solutions did I evaluate?

There were a couple of guys from Cohesity trying to get business from us. We met with them, but it never went anywhere. We heard what they had to say and it looked cool, it looked promising, but of course they are much smaller than Commvault. We didn't try Cohesity. They only did a demo for us.

It's not easy for us to make those kinds of changes. If we have a contract with Commvault, we can't just say, "Okay, let's forget about this. Let's bring in somebody new." We are government, so we can't just do that. We need to go through a bid process so it's not as easy as in other companies.

What other advice do I have?

My advice is to have a dedicated team for Commvault, if possible. In our team we are dealing with DNS Exchange, antivirus, Active Directory, and Commvault. I feel I'm not successful enough in Commvault because I am always thinking about multiple things. If you really want to be successful with the product and use it to its full potential, a dedicated team just doing Commvault would be great. In reality it might not be easy to do, but if I had a magic wand, I would have two or three people just doing Commvault.

I think it's a great product that we are under-utilizing. The lesson I have learned from using it is that when I think I'm getting a handle on Commvault, when I think I'm learning it, something else happens that shows me that I know nothing about Commvault. It's a good product, but it's just it takes a lot of effort to support it. Sometimes we just don't have the time. When it works fine, it's awesome.

IT has the regular ComCell Console that looks ugly but is full of functionality. And it has another way to manage it called Command Center that is a nice-looking web interface but I find it doesn't have all the functionality, so I stick to the old interface because I can do everything there. I haven't used Command Center often. I don't find it's the best feature because there are some things that I cannot do in there. I got used to using the ComCell Console and have kept on using it.

The fact that the solution is a single platform hasn't really enabled our organization to accelerate growth or drive innovation. We're government, so we are not driven by growth or innovation. We prefer to have stability and reliability. We're not a company that is trying to quickly sell something. We don't care about that. We're not trying to grow; it's actually the opposite: The less impact that government has, the better.

In terms of the solution's breadth and depth of cloud support, we're not using cloud yet. In government, we don't want to have the latest and greatest and the shiniest thing. We have to be very careful. In a private company, somebody just says, "Okay, let's go cloud," and that's it. Next day everybody is in the cloud. But we have to be accountable to taxpayers and we usually have to justify the expense. Decisions are not made that fast, so we are not in the cloud yet.

We have not tried or simulated a disaster recovery scenario. It's something we have to test. We tried once and we killed the network and everybody complained, so we had to stop it. We have recovered the files here and there when people say, "Oops, I just deleted this file. Can you recover it?" But a whole disaster recovery is something we have never done, and I hope we never have to.

There are five administrators of it in our organization while a couple of more use it to move VMs from one place to another. There are three more on the SAP team who use it to push backups to us, and three more from the DBAs. We don't back up laptops or desktops. Our end-users don't have access to this, nor do our other IT teams such as the applications programmers. They have to come to us to restore something.

It works fine when it works. It's a good product but it takes a lot of effort to support it. I don't know if it's because we didn't implement it correctly or if it's our infrastructure or the product, but that's my general impression.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Data Analyst at a tech services company with 501-1,000 employees
Real User
Supports multiple platforms and applications, and the multi-tenancy is critical to our business
Pros and Cons
  • "The multi-tenancy is the most valuable feature for us because it's the only software that is fully multi-tenant and that has all the features we need to provide to all our tenants. It provides us with advanced features for MySQL and Oracle, among other platforms"
  • "There is room for improvement in its user interface and web console, called Command Center. They are improving it every year so if they continue in that direction, I think it will be a very reliable console."

What is our primary use case?

We use it for backup as a service for our tenants. We are service providers. We host Commvault partially on our cloud and we also use some physical servers for a part of the Commvault infrastructure.

How has it helped my organization?

We need the solution for our tenants. We need a reliable solution with as many platforms and applications supported as possible and a solution that is multi-tenant. Commvault has helped us to win some customers against our competitors because we have this solution and they don't have anything like it. They don't use Commvault.

It provides us with steady growth in our sales. It's a unique solution. In our region, we are the biggest provider with the Commvault solution. We're not so big compared to Europe or the US, but we are big here.

Commvault has helped us in some unusual cases when we needed to move a tenant's environment to our cloud or to migrate a tenant from one data center to another. Commvault has been the best solution for this. It has helped a lot.

It has also minimized admin tasks a lot because it has a very good number of settings and tools. You need to spend some time configuring it. After that, you click the start button and everything goes okay. Occasionally we have to check that everything is okay and that nothing is broken. But it's excellent in manageability. It saves us a significant amount of time.

In addition, we have managed to save some costs because the solution supports so many platforms and has so many supported applications. So we need one solution and not ten. It has reduced our costs in terms of infrastructure. If we didn't use Commvault, we would spend 50 percent more on several other software solutions similar to Commvault to replace it. And it has significantly reduced our storage. One of the categories that we measured when looking at software to use for our backup as a service was storage efficiency. Commvault was one of the few that has a deduplication engine and our storage is about one-eighth of what it would be.

What is most valuable?

The multi-tenancy is the most valuable feature for us because it's the only software that is fully multi-tenant and that has all the features we need to provide to all our tenants. It provides us with advanced features for MySQL and Oracle, among other platforms. Many backup solutions have support Oracle backup, but not many have as many features as Commvault for this kind of backup.

The user interface for managing multiple environments in one place is okay for our engineers. It has all the needed features, all the needed settings, available in both the old console and the new web console. I think our tenants are also happy with all the available features from the Commvault consoles.

What needs improvement?

There is room for improvement in its user interface and web console, called Command Center. They are improving it every year so if they continue in that direction, I think it will be a very reliable console.

For how long have I used the solution?

As a company, we have been using Commvault since 2015. Personally, I have used Commvault for six or seven years.

What do I think about the stability of the solution?

The stability is okay. It's stable. We haven't had many problems with the solution. If you know the solution and know what you are doing, the stability will be okay. But you must have a deeper knowledge of the solution. For this, they have good Education Services on their site, and they will help you a lot. If you do it yourself you will make mistakes and encounter some problems with configuration. It will be much slower and more painful for you. Or you can use help from Commvault Education or Commvault Services.

What do I think about the scalability of the solution?

We have scaled out since our initial configuration. Our initial configuration was around 300 TB and now it's around 1.5 PB, if we measure it by backup size. If we measure it by servers, initially it was around 10 servers and now it's around 50. We have around 60 tenants. Some of them are smaller and some of them bigger.

How are customer service and technical support?

Commvault's technical support is very good. I have experience with other software products and their support so I can compare Commvault with the others. Commvault support is very good. We have had about 160 tickets and almost 99 percent of these tickets were resolved very efficiently and very quickly.

Which solution did I use previously and why did I switch?

We have a second solution just for our virtualization platform.

We searched for a solution for other areas of protection, such as agent protection or protecting applications and virtualized cloud platforms that our previous solution could not handle. Our previous solution, EMC Avamar, was more restricted in terms of applications and platforms that it could protect.

How was the initial setup?

In both my current and my previous company, I was the one responsible for the initial setup and it is straightforward. But the next step is the initial configuration and that is difficult for a less experienced person. Now, I can say that I could set it up and configure it much more quickly.

From deployment to production, in my current company, took two to three weeks.

Our initial setup was one CommServe, so it was a simple deployment, without disaster recovery clusterization. In addition there were two MediaAgents. We are extensively using a firewall proxy setup as well. The setup has grown over the years and now, the infrastructure of Commvault is around 50 servers.

We're planning to deploy another one in another installation. The current one will be preserved as it is, and we will deploy a new one with some improvements from our side and perhaps with a different overall design.

What about the implementation team?

Because it was my second installation of Commvault, I did it mostly myself. After the installation, I had some questions about the initial configuration and they were resolved by Commvault's standard support. I opened an incident with Commvault and they helped me with this very quickly.

What was our ROI?

Its efficiency has returned our investments over the course of about two years. Mostly it was an investment in infrastructure.

What's my experience with pricing, setup cost, and licensing?

Our cost is around $20,000 per month. The previous year, it was around $30,000 per month. It now costs less because Commvault changed the licensing type for providers. It's not that we are using Commvault less, but it's just due to a licensing change.

Which other solutions did I evaluate?

We evaluated EMC Avamar, Data Domain. And the second one was Symantec NetBackup, at that time, which is now Veritas NetBackup. Veritas NetBackup was the closest competitor when we decided on Commvault.

Commvault was slightly better in price and the licensing was simpler for us than on other platforms. Commvault was also better in terms of data deduplication. It's more efficient with storage.

What other advice do I have?

It's good software and you can create software that is diverse. It has just about every application platform and cloud platform you could need in one solution. You don't need several software programs to admin and to back up many solutions. It provides software efficiency. You can do what you need to do with one solution, not ten.

Use the Educational Services or Professional Services, if you don't have experience with this software. It will be a better experience if you have some background in the software. When I talk with people in my industry about Commvault, they complain that it is difficult, it's big, it's complicated, etc.. I say to them that we have no problems with it. Everything is fine. That is mostly because we read a lot about it through the documentation and watched some educational tutorials before we implemented it. And support is great. Support can help you to resolve questions, not only when something is not working, but also with configuration issues.

Commvault's breadth and depth of cloud support is okay. They continue to introduce new features and new ways to administrate, configure, and use cloud platforms. There may be some platforms that are better in certain areas, but Commvault is not bad and it's not excellent. It's good, it's in the middle. I can't say Commvault's cloud support has a major effect on our operations, but it has some effect. We have cases when Commvault is the only solution to move data from a given cloud to a private cloud or from a private cloud to on-premises. So for migration it's a great solution. But for cloud backup, we don't have a lot of tenants who use Amazon in our region. They mostly use private or regional providers, not global.

Everything is okay in Commvault and they're improving it by themselves. Every update brings new or updated features, which is great.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
VladanKojanic - PeerSpot reviewer
Project Manager - Business Consultant at Comtrade System Integration
Real User
Top 10
Enables me to work on other things because I know the system is handling backups by itself
Pros and Cons
  • "The most valuable feature is sharing data sets like they're in a private cloud. We call it our "private cloud" because we can share anything that is inside our backup set with our colleagues or with other people, and yet, everything is still in Belgrade, in Serbia. It's not somewhere else on cloud servers. Everything is in our environment."
  • "They can always improve the interface design to make it easier. Sometimes, you need to click two or three times to do something. They should look at what tabs are used most and make them more accessible, to cut the time it takes to get to that information."

What is our primary use case?

How we implement this solution in a government institution is a little tricky; it's more closed. One of our most important use cases is how we protect and back up documents and files from users outside of our building because we must follow security standards. We use only HTTPS protocols, a special proxy server, etc.

How has it helped my organization?

The solution helps our admins minimize the time they spend on backup tasks and to spend that time on other projects. It's not easy to calculate in minutes, but we have found that it's approximately 80 percent faster to do a backup and restore if we need to.

Using Commvault, we have saved on infrastructure costs. Before, we had a few other solutions for backup. Each of them asked for a data store for storage space. Now, with one solution, we have reduced the amount of hard disk storage in our platform. And with Commvault, the file compression is much more efficient than with other solutions. We currently have 50 to 60 TB in our data set, for the entire ministry with 350 users. Before Commvault, we used much more. I would estimate we are saving 60 to 70 percent of the storage we used to need.

I have also cut more than 50 percent of my daily tasks as a result of Commvault. I don't need to worry too much about backups because I know the system will do everything by itself. Every morning I get reports from Commvault and, if there is a problem, I will get a notification in my email. So it allows me to work on other things.

For now, we are very lucky that we have only needed the solution to restore some clients' data. Only once in the three full years that we have been using it did we need to restore our main mail server. There was a problem with the Windows update where the machine would not patch the Windows update and everything crashed. With two clicks we were able to restore the machine live, so we did not have to reinstall the machine. And a few times, Commvault has enabled us to restore a user's data set.

What is most valuable?

The most valuable feature is sharing data sets like they're in a private cloud. We call it our "private cloud" because we can share anything that is inside our backup set with our colleagues or with other people, and yet, everything is still in Belgrade, in Serbia. It's not somewhere else on cloud servers. Everything is in our environment. For example, our inspectors exchange data between themselves, so they put everything in one folder and anyone with rights can see it. That is a feature that we use very often.

Another important feature is the protection against ransomware. If an employee gets a virus on their computer we will not worry about it, or if their computer is hit by ransomware, their data will be protected in the backup. That feature is very nice.

In addition, there is a new feature for GDPR regulations and protecting personal data. We don't use it fully because it's new and we are still experimenting and trying to make things easier for all of us. But we could say, "Okay, this database has some personal data in it so please do extra tracking, ask for more credentials, etc., to be sure that nobody can reach that info unless they're supposed to. That is a very nice feature.

The Commvault Command Center is good. Even when I'm not in the office, I can track and see that everything is okay with my system. The Commvault team uses it for protecting our make system and to make it better. They see the health of the system, what features we use often, or not, to help with right-sizing the software.

Overall, we like the fact that it's a single platform for everything. We have one console that has everything that we need. We can add or remove users, retire a user, add a new server, or even start a backup by itself. We don't need to go to the client's site to fix something. We can do everything from the console, wherever we are. If we need to restore a client's computer, we don't need to go there. It can be done from a local PC. We have 22 locations in Serbia, so it's not possible to visit all of them in one day. We can do everything from our console. The only requirement is that that computer is on, and we can do everything from one place. And with one click we can start a backup procedure for any server we want.

What needs improvement?

As a government office, we think about protecting personal data. Serbia is part of an open government partnership, which is a global project. Commvault should think about protecting open data, especially if there is personal data involved. Perhaps they could divide the data and say, "In this database is personal data and you cannot use it in an open data format."

And they can always improve the interface design to make it easier. Sometimes, you need to click two or three times to do something. They should look at what tabs are used most and make them more accessible, to cut the time it takes to get to that information.

For how long have I used the solution?

I have been using Commvault since 2015.

We started by testing the solution with a local company, one of Commvault's local partners, here in Serbia. We first wanted to test how it would really work in our environment. After that, we procured it at the beginning of 2016. So in the summer 2016, we officially used it with our license. Before that it was just testing, tendering, procurement, etc.

What do I think about the stability of the solution?

Every type of software, even Microsoft, has some problems. It's not possible to make something without some patches or little bugs. But until now, over the years we have been using it, we haven't had any big problem where we said, "Oh, this is not working." We have had some problems and opened tickets and support has helped us very fast. 

We can say we are generally happy with Commvault. It's not possible to expect to buy something and never have a problem with it. That's especially true when you add something new; it depends on your hardware environment. It also depends on your network and your users' backup behavior. It's not possible that something will be perfect.

What do I think about the scalability of the solution?

For our use, it scales well. They have many solutions, both on-premise and now, with this Metallic software as a service, you can use it on the cloud. So it's scalable. You can choose what you need and deploy it. 

As a government institution, we are not allowed to use public clouds. Everything must be in our data center. We can mix in a hybrid solution of private clouds and on-premise, but for now, we only use on-premise.

How are customer service and technical support?

If we need something, if we have any problems, we can open a ticket and their support will help us, and they do very well. We must send an email to our local partner describing our problem and that we need Commvault support. They send it on our behalf to Commvault. Then Commvault opens a ticket. It's not possible for us to open a ticket directly. We need to go through our local partner. That path works for us.

We're happy with the support we receive from our partner. If it's something smaller, they try to fix it by themselves. But we usually open a ticket, in case something has happened or just to have the possibility of tracking all changes.

Commvault also has a very good portal where users, before opening a ticket, can try to find solutions. If others have had a similar problem, we may learn how to solve it.

Which solution did I use previously and why did I switch?

Before Commvault we had other brands. We use Acronis Backup among others. We wanted to have just one solution for all our needs: for servers, for SQL Server, for laptops, etc. Our partner suggested we try Commvault and we saw that it was a good solution. It really helped us in dealing with backups, so we chose to buy it. Especially when you have public procurement, you cannot say I want to buy this particular solution. So it is tricky to do public procurement and get what you really need.

Our requirements included having one console for all systems. Before, we had Acronis for servers and we had Backup Exec for clients and we had Windows Backup for Windows servers, etc. So the main requirement was to have one place, one console, from which to manage everything: laptops, PCs, servers, databases, and everything. That was the main reason we wanted Commvault.

The second requirement was because we have employees who are outside of Belgrade; they are not sitting in our building. We needed the possibility of backing up their computers, computers that are not in our primary network. With Commvault we managed that very easily.

We now back up more than 70 PCs from our inspectors all around Serbia. With one solution we back up all of them. That was most important because people lose their computers and some computers crash. It was very necessary to have the possibility of protecting their data with a backup solution.

There were other factors as well, like having a partner in Serbia. Also, if we wanted to add new functionality we didn't want to have to buy other software or to experiment. We wanted to be able to just buy a license for the additional things that we needed.

How was the initial setup?

For me, the initial setup was not so complicated, because I'm an IT guy. I understand what is needed. But if I look at it from the point of view of someone else, it's still not too complicated. The documentation is very well written and tells you what you need to do next. Of course, you need to know some rules about backups, but the installation is usually done by guys and girls who are in that field. A regular user will likely never install Commvault by him or herself. And even though I am not a technician and I am not a backup engineer, the setup was okay for me. I was able to understand what the system was asking and what I needed to do.

In terms of how long the deployment took, we tested it just to see if we could back up a part of our database. We have two networks. One is the primary, official, and public network, and the other has secret information. So we tested backing up both of them. Including testing, the deployment took around two months from zero to putting everything on. That also included deploying it on our system, connecting it with our storage, our databases, and installing it on some clients to see how the clients work.

Our implementation strategy for Commvault was very simple: Do it fast and secure all the information we need. We needed to back up everything we had. We just wanted to do it correctly, by the book, and to protect everything.

What about the implementation team?

We used a local Commvault partner, Fractal Dimension, to deploy everything. They also provided some courses on administrating it in our institution. They did everything from the beginning to the end.

I have known Fractal Dimension for a very long time. We have worked with them on other projects here in the ministry. When we were looking for a backup solution they said, "Let's try Commvault."

What was our ROI?

I hope we have seen a return on our investment but it's not easy to measure in money, because we haven't had any big problems or lost any very important data. But generally, the ROI comes from not having to worry about these things. That may be the best return on our investment. I know that if there is a problem, I'll be able to restore without problems.

What's my experience with pricing, setup cost, and licensing?

It's not cheap but it's not too expensive. We have a yearly contract for support from Commvault. Of course, even for that, we need to go through a public procurement process, because there are a few Commvault partners in our country. Our yearly cost is around €20,000.

There are no additional costs to the standard licensing fees. If we want to add a new feature or to buy new licenses for new clients, of course we have to pay more. The cost is based on the number of users and the amount of data. They sell it per terabyte.

We have a contract with Commvault through our local partner so that every year we enter into a new contract for the coming year for updating, upgrading, and support. That enables us to download and deploy every new version, service pack, and hotfix. The latest one is service pack 18 so that is what we are using. That was part of our requirements for a solution: to have the possibility of continuing with it, rather than buy it once and then stop updating. Our goal was to always have the newest version and to have support for tickets.

Whether the licensing model is cost-efficient depends. Government has needs that are different from the private sector. Banks and financial institutions, for example, have other needs. It depends on how they work with backups. Do they need a backup restored in five minutes or in five hours? For my system, if a computer doesn't work one day, it's not a big deal. But in a bank, if you cannot get your money in five minutes you get mad. But overall, the pricing is okay. For what you get, it's a good price compared to the market.

Which other solutions did I evaluate?

We only tested Commvault because our partner explained to us that it would probably do everything we needed. We spoke with them, had three or four meetings to explain what we really need and what our system looks like. After some weeks they came to us and said, "Okay, we think we have a solution for you." We only tested that solution because we didn't have much time to test others. It was almost the end of 2015 and we needed to budget for the next year.

What other advice do I have?

The biggest lesson I have learned from using Commvault is that if I set everything right, everything by book, I can solve any kind of problem that I may potentially get. I know some people using other backup solutions didn't set everything up very well or by the book. But that is why companies make documentation and say that if follow the book you will not have problems. If you try to escape that and to take some shortcuts, if problems come up, nobody will be able to help you. A good lesson is to just follow the rules, according to the vendor.

We not only use this solution to restore data, but when clients get a new computer we don't need to spend time transferring their data from the old computer to the new computer, because that data is already part of the backup set. First, we decide what we will back up.  We separate their private data from official work documents and we back up only what they need for work. So when they get a new computer, we don't transfer data. If they want to transfer their private data, they do that themselves. We just install the Commvault agent on the new computer and say, "Okay, this is that person's new computer. Copy their backup set to their computer. In a few minutes, depending on how much data they have, their data set will be in their computer. That is another good way for using the backup set in our system. Doing it this way, we save almost a whole day it would take to transfer the old data.

The time it takes to restore data, comparing Commvault and other solutions, is approximately the same. What does make it faster, in general, is that we don't need to install another application. We just install the agent and each user can log in to their account and can choose what they want to restore. If they don't want to restore everything, they can just select what folders they want to have on that computer. In that way, it's faster. Because the solution is user-friendly and we have created a user manual for our users with print-screen illustrations, even people who are not so familiar with IT can follow the manual. It's easy. We don't need to go there physically or explain on the phone to the person how to do it. They have the manual and they just click this and that and everything they want is restored as it was.

In our organization there are only two IT guys, me and another colleague, who work with Commvault daily, to see if that it's okay. Other people, once in a while, need to restore a file, if they deleted it by mistake. 

Clients only need to check things if they get an email notification that their computer didn't back up in a given period of time. We put that in place in case there is some problem. After 10 days they will get email notification that in the last 10 days their computer didn't back up and to check if their computer is turned on. When people go on vacation for more than 10 days, they will get that notification but they know it's because they are away that their computer is off. But if they are at work and get that notification, they call us so that we can track what's happened. But in general, nobody else uses it daily.

In terms of maintenance of the solution, I learned on my own what I need to know, for now. If I have a question, I call our local partner, or I will read through the Commvault forum to see if anybody has said something about the issue, to know in which direction I should look.

We use it on-premise because we are a government institution. In Serbia, by law, we cannot use public cloud for government institutions. We have servers and storage in our data center. For this year, we plan to expand it to create a disaster recovery location in another public institution. We will make a disaster location on their site and they will make their disaster location in our data center. We will buy Commvault HyperScale and, with our local partner, we will set it up so that in case our data center is offline, we will have another location where our data is available.

There is no reason for me to rate them other than a 10 out of 10. When you have support online, you really see what they do. They are fast. If you open a support ticket, they will call you within 24 hours to check and to organize a session. You share your screen and work together to solve the problem. They have good partners and they have good marketing. So Commvault is a 10, without any doubt.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Mehmet Erdogan - PeerSpot reviewer
Data Storage and Protection Team Leader at a tech services company with 201-500 employees
Real User
Flexible, stable, good cross-platform replication, and has a good management console
Pros and Cons
  • "We are using a KVM system in our cloud, and this solution works very well with it."
  • "This solution can be complex and difficult to administer because it supports all of the many platforms, so it would help if they could simplify it."

What is our primary use case?

We are using this solution to backup our public and private cloud data. It is very compatible with all backup types and environments. It backs up our databases, as well as other systems such as email and files.

We are using a KVM system in our cloud, and this solution works very well with it.

How has it helped my organization?

With Commvault, we provided trusted environment to our customer and increased our incomes with new customers.

What is most valuable?

The Commvault Console is very good, as it is capable of archive and backup in the same system.

This solution is very successful at cross-platform replication. 

What needs improvement?

Virtual machines backup window in GUI is not user friendly. Some improvements should be done to better user experience.

For how long have I used the solution?

We have been using this solution for about three years.

What do I think about the stability of the solution?

This is a very stable product, and in fact, one of the reasons that we choose this solution.

What do I think about the scalability of the solution?

This is a scalable product.

We have been using it more frequently in the past three months, and we have ten companies as clients who are using it for their backups. I do not know how many users they have. We are planning to increase usage.

How are customer service and technical support?

We have been using technical support, and the response time is very acceptable. We have had no problem with support for this solution.

Which solution did I use previously and why did I switch?

We previously used Acronis as our backup solution in this company, but it is not a stable product. It fails as we need to restore a backup, and we needed a stable product. We also needed support for many different platforms. I had worked with this solution at my previous company six years ago and was familiar with it, which is why we choose it.

How was the initial setup?

The initial setup of this solution is not complex, and it was not hard for me.

The deployment takes between two and three hours.

What about the implementation team?

We deployed this solution in-house, with our experience. We have a backup team of five people who are in charge of deployment and maintenance, although the team consists of three main people. They are backup administrators and backup experts.

Which other solutions did I evaluate?

We did not evaluate other options before we switched to Commvault from Acronis.

What other advice do I have?

This is a product that I recommend because it is stable and has good support. However, it still has some limitations and can be improved.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JoaoLavrador - PeerSpot reviewer
Pre-Sales at Arrow ECS Portugal
Real User
Protects all main applications, integrates well with NetApp
Pros and Cons
  • "It's a complete software that can protect all the main applications. Perhaps that's the feature I like most. The integration with the NetApp and other apps is also very nice."
  • "I think the one thing that could be improved is the customer experience. The interface should be more user friendly."

What is our primary use case?

This solution is mainly used for virtualization and Oracle data protection. The customers I work with use it to protect their machines and active databases.

What is most valuable?

It's a complete software that can protect all the main applications. Perhaps that's the feature I like most. The integration with the NetApp and other apps is also very nice.

What needs improvement?

I think the one thing that could be improved is the customer experience. The interface should be more user friendly.

The price could perhaps be lower as well.

What do I think about the stability of the solution?

I believe it's very stable. That's why the customers who buy Commvault stay with Commvault.

What do I think about the scalability of the solution?

The solution is scalable, because you can add app features. It's very possible to scale.

We have four or five customers, so that's probably around 20 users. We are in a small country.

How are customer service and technical support?

The technical support is very good. It was not very difficult. I had a bug and the Commvault supporter helped perfectly.

How was the initial setup?

The initial setup is straightforward. We need one or two integrators to deploy and maintain this solution.

Which other solutions did I evaluate?

We evaluated other options, but Commvault is a very complete solution. In the end, it's a very useful tool. Our customers will already know Commvault. Their software always compares well with other vendors.

What other advice do I have?

Perhaps, my best advice is to look for an integrator with expertise in Commvault to help deploy this solution. It's not that easy to install. It's not even possible after they all installed it. Customers should have someone with good expertise with Commvault to supply it.

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Chief System Engineer at a media company with 501-1,000 employees
Real User
Offers good stability, scalability, technical support
Pros and Cons
  • "It's very stable."
  • "The back of virtual machines needs improvement. I know they're working on it. They're always doing new things but I think they still have a little bit more to do."

What is our primary use case?

Our primary use case is for backing up the .NES file system. I backup VMware and Windows cloud servers. It's deployed on-prem.

What needs improvement?

The back of virtual machines needs improvement. I know they're working on it. They're always doing new things but I think they still have a little bit more to do.

In the next release, I would like to see disaster recovery options for the cloud. It was always off the scope because they're not really meant to be a disaster recovery solution but now they're getting there. From what I see, that there's no reason why they can't do disaster recovery, they have everything they need for it. They're beginning to do things but I'd like to see them delve more into that.

For how long have I used the solution?

I have been using Commvault for the last four years

What do I think about the stability of the solution?

It's very stable. 

What do I think about the scalability of the solution?

It's scalable. 

How are customer service and technical support?

The other customers that had some issues with technical support but I, personally, have not had issues with them. I get good support.

How was the initial setup?

I didn't install Commvault. It's not complex, but it demands optimization to do. An integrator did the implementation. It didn't look too complex, but there some things you need to take into consideration and there were configuration issues, fine-tuning, and things like that. 

The deployment took around two days. 

What other advice do I have?

One thing is the pricing. I think they're expensive. They're very good, but they're pretty expensive. It's a complex system that you have to sit on a little bit. You have to work on it. You have to be very aware of any backup program but here specifically, because it does so much, you have to always be conscious of what's happening.

I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Expert System Engineer at a tech services company with 201-500 employees
Real User
A leader in backup and archiving, but the solution should have higher availability
Pros and Cons
  • "It's the leader in backup and archiving."
  • "Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't."

What is our primary use case?

Our primary use case for Commvault is to archive our files. It allows us to move images from temporary storage to permanent storage. Commvault moves everything from the source to the destination, with categorization of the image archive.

What is most valuable?

Archiving and storage are very good.

It's the leader in backup and archiving.

What needs improvement?

The solution needs higher availability.

Its competitor, Veeam, includes backup and replication in the same product. I don't know if Commvault has it or not, but they should if they don't.

Also, they should have a module for reporting and supervising, like Veeam. 

For how long have I used the solution?

We've been using the solution for about six months now.

What do I think about the stability of the solution?

The solution is stable.

What's my experience with pricing, setup cost, and licensing?

The pricing for the solution used to be very expensive, but over the last year or so it's been lowered. 

What other advice do I have?

We use the on-premises deployment model.

Commvault is an industry leader. Also, the price is competitive with other solutions, like Veeam. In Morocco, all customers chose Veeam because it's very simple and also their price is not expensive. Now that Commvault has adjusted pricing, they are another solution that people should consider.

I would rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Syed FasihUr Rahman - PeerSpot reviewer
Enterprise Solutions Architect at a tech services company with 51-200 employees
Reseller
A simple and unified backup solution that scales well and keeps our customers happy
Pros and Cons
  • "It is much more scalable and flexible than everything else in the market."
  • "Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues."

What is our primary use case?

We provide our clients with this solution. Most of my customers use Commvault as a backup solution only.

How has it helped my organization?

This solution solves a lot of issues for the customers. Other solutions, such as EMC, offer an entire set of software products as part of the solution, whereas Commvault offers everything in one software application. This makes it very easy to replace competing backup solutions.

Secondly, the solution does not restrict our customers in terms of backup infrastructure. They can go and buy appliances from different partners, such as NetApp. Competing solutions are more strict with respect to the backup infrastructure, and customers don't like it. With an enterprise-level customer, you can imagine how the backup infrastructure costs grow.

What is most valuable?

The most valuable feature is the backup functionality. This solution is very good for server application backup, backing up laptops, desktops, file shares, etc. The architecture is well suited for it.

The highlight of the solution is the licensing. This is a one-window solution where you don't need to purchase different products. If you compare this to Veritas, they have different solutions such as Backup Exec, and NetBackup for servers. In Commvault, it's single product management.

The backup appliance makes it very easy for the customer to plan for future growth.

The database architecture of Commvault does not require you to have a particular database for different kinds of workloads. For example, the server, desktop, and laptop use a single, global application database. You don't have to create a different database and don't need to expand your backup infrastructure altogether.

What needs improvement?

From the perspective of the enterprise cloud archiving software, it does not resolve all of the data solutions that the customers are expecting. It works, but it is not up to the mark. They still need some time to improve the archiving and offer it within the single console management. We do not pitch the Commvault archiving solution to our customers. If they ask for it due to reasons of legality or compliance then we can supply it, but we prefer not to offer the Commvault archiving solution.

We did a POC with one of our customers who is archiving more than fifty thousand email accounts, all over the world, on a daily basis, and Commvault failed miserably. It was not able to provide that kind of performance. It can be good for up to three hundred user mailboxes, but not more than that.

The stability of this product, as a whole, needs to be improved to compete with archiving solutions such as Enterprise Vault.

Support for this product needs to be improved because I have seen a couple of cases where it is taking more than the required time to solve issues.

The documentation is not up to the mark. They need to improve their support documentation because it is a little bit weak.

They need to expand more into private, hybrid, and public cloud systems. They need to be even more open than they are now with respect to integrating with public cloud systems. Cloud is the platform that system integrators are now selling, so it is important to have that support.

For how long have I used the solution?

Between two and three years.

What do I think about the stability of the solution?

The backup performance and management are ok. However, when something is not working, it is probably fifty percent due to product immaturity.

What do I think about the scalability of the solution?

The scalability of this solution is fine. It is much more scalable and flexible than everything else in the market. It is the one thing that they are good at. There is no doubt that they have simplified the licensing and purchasing model.

One of our enterprise-level customers for this solution is a very large telecom. They have lots of users. There are different databases and applications including Oracle, their ERP solution, Financial Suite, Greenplum, their CRM, filesharing services, and others. They also have a heterogeneous environment that includes Linux, Unix, Solaris, and Windows. There is also virtualization using VMware and Oracle virtual machines. Commvault is the only software that they have for performing backups, so they are one hundred percent reliant on it.

How are customer service and technical support?

I do not have direct contact with technical support, so to be fair, my opinion is based on everything that I hear from the implementation team. In this context, I feel that the support for this solution, overall, needs improvement.

The documentation is weak, and they need to improve their support portal. They should be aware of the known issues in the market and address them. In general, their support needs improving.

Which solution did I use previously and why did I switch?

Our large telecom client switched to the Commvault solution because of both cost and complexity. This product provides them with a simplified, unified solution. What they used previously was a set of several solutions. There were different backup solutions for the different platforms, desktops were backed up separately, there was different hardware to store it, and there was another tool for regulatory compliance. Each task used a different software application, and by implementing Commvault it brought everything into one solution and solved all of their problems.

How was the initial setup?

The initial setup is straightforward. However, issues do not start at the initial setup stage. Once the environment is set up and you are going to take the backup job, pushing the enterprise policies, then problems can arise. It may be because of the backend infrastructure or the network, or something else. Whatever the issue, it is at this point where our customers sometimes need better support.

When it comes to the implementation and deployment, from day one until the backup process begins, it should not take more than one week. This is for a new system.

The deployment time for our enterprise-level, telecom customer was longer than average, in part because they already had an existing backup solution and they had to migrate to Commvault. It needed to be planned and implemented gradually, which required some cutoff dates. From start to finish, including streamlining the documentation and handing over everything, it took approximately one month.

What about the implementation team?

We normally handle the implementation of this solution for our customers. If we are having a problem, or the transition is not smooth, then we involve Commvault to assist with the implementation.

I do not have direct experience working with the Commvault support, but I have heard that they are fair. 

What was our ROI?

Without stating numbers that are confidential, I can say my understanding is that our clients have seen ROI.

What's my experience with pricing, setup cost, and licensing?

The licensing is very simple, and one of the advantages of this solution. They have a subscription-based license, as well as a perpetual option, but that is all they have. It is easy to understand. There are no additional costs beyond the standard licensing fees.

The licensing fees depend on the size of the solution and the kinds of workloads. There are hardware costs, software costs, licensing, subscription, and support costs. Support contracts can be for one, two, or five years. All of this needs to be considered.

Overall, this solution provides value for the money. In my experience, compared to solutions like Veritas and Veeam, while they do have their technical pluses and minuses, Commvault can save you on average 40% initially, and then 20 to 25% annually.

Which other solutions did I evaluate?

We are partners with several different vendors, and I evaluate solutions based upon the customer's needs. These include solutions from Veritas, Commvault, and others. Before I reach out to them, I know what their hardware costs will be, and how much it will cost to maintain each solution. I also know what the costs are to maintaining their existing solution, and can compare this for them. This is how I can show them, for example, that their ROI will be realized within a couple of years.

What other advice do I have?

I have been using backup technology for more than fifteen years.

Commvault claims that they are doing all kind of things with archiving and compliance, but I have discussed this with my implementation team and they have not been receiving good feedback. There are a lot of issues in managing it.

When it comes to a backup solution, however, I do not suggest anything other than Commvault. It gives me room so that I can meet the customer's requirements both in terms of budget and performance, and they are happy with it.

For anybody who is implementing this solution, I would suggest only doing a POC if absolutely necessary. It drags out the implementation, so it should be minimized if it is done at all. 

In summary, this is a unified product that is simple to use. It is a good backup solution.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
it_user633354 - PeerSpot reviewer
Technical Consultant at a tech services company with 11-50 employees
Consultant
In the VM, we have Live Recovery, Live Mount, and Live Sync

What is our primary use case?

It's for the file system backup, reel backup, and databases.

We have been using the solution for four years.

How has it helped my organization?

We have a physical server with actual machines, applications, and databases running on it. We do a daily backup on these.

What is most valuable?

In the VM, we have Live Recovery, Live Mount, and Live Sync.

What do I think about the stability of the solution?

We are happy with the stability.

What do I think about the scalability of the solution?

We are happy with the scalability. We have 30 to 40 physical servers with 100 VMs. With this product, it is not about users, but about the amount of nodes utilized.

We will probably increase by two or three nodes in six months, depending on the requirements of our project.

How are customer service and technical support?

We are very happy now with the technical support, as it is Indian. We previously had difficulty with the support being foreign.

Which solution did I use previously and why did I switch?

We did not previously use another solution.

What about the implementation team?

The implementation should be done by a certified Commvault engineer to avoid issues in the future.

What other advice do I have?

We are waiting for the new version to come out.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
Thamer Salah - PeerSpot reviewer
Senior Presales Consultant at OFFTEC International
Consultant
Global deduplication and the indexing of the data object saves costs on the product side by doing compression and deduplication
Pros and Cons
  • "Global deduplication and the indexing of the data object are the most valuable features. It saves costs on the product side by doing compression and deduplication. It will help you and make your life easy to reach the data that you need within the minimum downtime when it's required."
  • "The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves."

What is our primary use case?

For the past five years, I was part of a big team as a solution architect that was designing Commvault as a solution for different connector projects and enterprise sectors within the region: the Middle East, North Africa, and so on.

Commvault is unique in the backup and recovery category. It has many features. If you are using the Commvault as a backup, you don't need any additional software to have an archiving solution. While with other products, you do. We use Commvault for backup, recovery, and archiving.

How has it helped my organization?

From the cost perspective, it minimized the costs which reflected on the investment of the storage, even the investment on the network side. The algorithm and the technology that Commvault is using will be reflected in other parts of the IT components, like network, storage, etc. 

What is most valuable?

Global deduplication and the indexing of the data object are the most valuable features. It saves costs on the product side by doing compression and deduplication. It will help you and make it easier to reach the data that you need within the minimum downtime when it's required. 

What needs improvement?

The setup is not that straightforward or easy. Even the documentation is not generic or public like other products. You have to be a partner or you have to have a specific account and download it from the vendor themselves. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is very stable. The product setup went well. It was deployed without any problems.

What do I think about the scalability of the solution?

It is scalable. Commvault has recently changed the licensing. The licensing methodology makes things much easier and easy to scale up and scale out. Usually, the rate of technology they are accomplishing with other partnerships with vendors like Fujitsu is using the scale appliances which are massively scalable. 

We have more than 11 customers over here, and in total, there are around 400 users. Some of them are in the financial sector and the government sector.

The amount of people we require for maintenance depends on the project. If it's a medium project, then it's around five. 

How are customer service and technical support?

Their technical support are very good. You can chat with the support engineers that are available 24/7 and can provide you with anything you need. I haven't had any major incidents that I've really needed them for.

Which solution did I use previously and why did I switch?

We used Veritas. We switched because if I wanted to use a backup and recovery feature plus an archiving feature I would need to buy more software. With Commvault, I only need one license. It was not a centralized solution like Commvault is. 

How was the initial setup?

The initial setup was complex. The company itself and technology do not have a market share here in the region. Compared to other software or solutions which have most of the market share in the Middle East, it might be that people could use on the other software or other solution better. From the Commvault perspective, the way to install this solution is totally different than others. The mentality of how the solution should work is totally different than other competitors. In the Middle East, we don't have many technical people to work on it. 

The time it takes to deploy will depend from sector to sector. If it is an enterprise with more than 1,000 users it can take around three weeks. If it's mid-range like SAP accounts it could take one week. Taking into account the features that you want to enable will not take that much time.

What about the implementation team?

We integrated it ourselves. 

What's my experience with pricing, setup cost, and licensing?

It is not expensive. The prices are competitive. Other vendors are now adjusting their prices to compete with Commvault. Compared to other competitors and vendors the pricing is fair. 

What other advice do I have?

The advice that I would give someone considering this solution is that you need to have the right people and the right team to implement Commvault. Other than that it's a good tool. From the backup and recovery processes aspect, there's a feature currently they are working with us to enhance it. It does what it says it'll do. 

I would rate it a nine out of ten. Not a ten because there is a little complexity of the overall product. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
it_user670536 - PeerSpot reviewer
Storage Architect for Datacenter Proximus at a comms service provider with 10,001+ employees
Real User
Stable, enterprise product, it has almost all databases in scope
Pros and Cons
  • "It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope."
  • "You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components."
  • "The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time."

What is our primary use case?

We have it in our data center, and it's primarily used for our servers. We take backups of the data to protect ourselves. If by mistake we delete some data from the primary storage, we can restore the data from the backup.

For the last six months, we have been providing a graphical user interface for our customers for Commvault so they can, themselves, restore files and folders.

How has it helped my organization?

They are evolving. Any time we encounter a problem, an issue, we have a good relation with the development of Commvault, and they work tightly with us together to solve the problem. The fix then becomes available in the new service pack.

What is most valuable?

It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope. I can't really say anything bad about it. It’s a good, stable product.

What needs improvement?

You need quite a lot of human resources to maintain a Commvault environment, to keep it operational. Also, it would be nice to if there were an easier way set up some Commvault components.

I don't know exactly when they came out with the new HTML interface because, until then, the interface was a based on Java. The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time.

Another issue that comes to mind, that we have to pay attention to is, when a new service pack or hotfix comes out, it can happen that something that was working before does not work anymore. We really have to test it in our lab, before we are 100 percent sure we can introduce it in production and be 100 percent sure that everything still works that was working before.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Stability is okay.

What do I think about the scalability of the solution?

The new HyperScale solution from Commvault is a scale-out solution. We are not using it yet. One month ago, we did a book with the scale-out solution, so we do not have much experience with it. I expect a lot from it.

How is customer service and technical support?

I'm not on the operational team, but what I hear from colleagues is that they are quite happy with the support. We have a good relationship with them.

What other advice do I have?

Commvault is certainly a vendor that you have to take into consideration if you are looking into a backup solution. It’s worthwhile to have a look at it.

The most important criteria when selecting a vendor are cost and, perhaps, new features that Commvault maybe doesn't have, like backups to public clouds, for instance. But the primary factor is the cost.

I would rate Commvault at eight out of 10 due to the stability, our relationship with the development team, and the quality of their backup of their solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user755382 - PeerSpot reviewer
Sr.System Engineer with 11-50 employees
Real User
Enables backup and archive in a single job
Pros and Cons
  • "Backup and archive with a single window, with a single backup job. You only need to type "c"."
  • "I just wanted to compare the features, which are there in EMC NetWorker, which are not available in Commvault. We have things using Networker."

How has it helped my organization?

Earlier, the legacy was you needed to backup and, when you needed to do an archive, you needed to do an archive job again. With Commvault it is a single job, which does both backup and archive, so it does not touch the data twice.

What is most valuable?

Backup and archive with a single window, with a single backup job. You only need to type "c".

What needs improvement?

Actually Commvault is good software. I just wanted to compare the features, which are there in EMC NetWorker, which are not available in Commvault. We have things using Networker, I just wanted to see what is the advantage over Commvault.

What do I think about the stability of the solution?

Commvault is very stable.

What do I think about the scalability of the solution?

It is scalable, and it can grow up the environment.

Which solution did I use previously and why did I switch?

No, it was in manual backup earlier, now it is an automated.

How was the initial setup?

It was pretty simple and straightforward.

Which other solutions did I evaluate?

Symantec, Veritas. We chose this one because it was the first which had all available storage types, deep storage, cloud storage, and it has a global database system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user537843 - PeerSpot reviewer
Network Engineer at a energy/utilities company with 501-1,000 employees
Vendor
Good technical support, but the product could use more training

How has it helped my organization?

  • Single pane of management
  • Policy driven backup

What is most valuable?

Cloud integration.

What needs improvement?

Training.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Good.

How was the initial setup?

Complex.

What other advice do I have?

Invest the time and resources to learn and develop your policies.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Leader in Advanced Services department at a tech services company
Consultant
Built-in reports provide better visibility with almost zero effort put into the configuration
Pros and Cons
  • "Great archive feature, OnePass, for the file system and Exchange servers."

    What is most valuable?

    1. There are many features that I value Commvault for, but to name only a few:
    2. Wide support for different OSS and applications. You can backup almost anything with Commvault.
    3. Policy-based configuration, which allows for easily configurable policies for even larger environments.
    4. Central administration: Management and deployment are done from one administration console. No need to login to clients neither during configuration nor during installation. Upgrades and SP installation can also be done automatically or manually from the administration console.
    5. Great working global deduplication which saves a lot of space and bandwidth if you want to use replication. It can be configured as a source or target side.
    6. Ability to easily configure data flows between primary and secondary storage using different storage (disk, tape, or cloud) with different policies for each storage.
    7. Built-in reports provide better visibility with almost zero effort put into the configuration.
    8. Great archive feature, OnePass, for the file system and Exchange servers.
    9. Great stability and resiliency, and many others.

    What needs improvement?

    Licensing could be better explained. Sometimes, it's unclear what features are available in different licensing models.

    What do I think about the stability of the solution?

    If you set it right at the beginning, then it basically just works with very little administrative effort.

    What do I think about the scalability of the solution?

    Commvault scales great in a scale-up and scale-out manner. E.g., if your backup server (MediaAgent) isn't enough anymore, you can simply add another. Same goes for disk space and other resources.

    How are customer service and technical support?

    Very good. Guys from tech support are very quick to respond. On average, I had my issues solved in a day or two.

    Which solution did I use previously and why did I switch?

    I use other solutions (TSM, Veeam, etc.) and Commvault is my number one for ability to easily manage very complex environments with very little administrative effort. Also, resiliency is it's strong advantage, i.e., if you backup SQL DBs with Commvault and someone does a backup outside of Commvault, it will automatically convert the next job (whether log or differential backup) to full where other solutions could simply fail.

    Another great example is when doing VMware backups, Commvault automatically discovered hosts affected with a known CBT issue (in v6.0) and turn it off, where needed. This is the difference between just having a backup and having data that you can count on if you need it.

    How was the initial setup?

    Initial setup may take some reading, but can be done pretty quick in simple environments. The administration console may be overwhelming at first look, but is very easy to use after some practice. I would say that given so many features and options hidden behind it, it is a job well done.

    What's my experience with pricing, setup cost, and licensing?

    Evaluate different licensing models before buying. It can save a lot of money.

    What other advice do I have?

    Commvault is very committed to their product, so with either a small or very large environment, you can't go wrong choosing Commvault.

    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a partner of Commvault.
    Real User
    Has the highest backup/restore granularity that I have seen in any data management tool
    Pros and Cons
    • "A very stable and scalable platform (you can backup/restore/protect a couple of MBs or hundred of TBs as well from the same console/platform)."
    • "Reduce the complexity for better understanding of the reports. There are a lot of variables in which you can get confused while elaborating on reports."

    How has it helped my organization?

    Since our corporation is big, it was really difficult to back up specific data types, manage admin roles, have true visibility of where my data was stored and whether it was effectively being backed up.

    Now, I know where my backup data is. I can leverage on cloud storage technologies as well and restore it with granularity level that I have not seen in any other data management tool.

    What is most valuable?

    There are a lot of good features. Here are some of them:

    • Capacity-based licensing
    • A very stable and scalable platform (you can backup/restore/protect a couple of MBs or hundred of TBs as well from the same console/platform).
    • Relatively easy to use GUI
    • You can protect/backup virtually any kind of data from virtually any corporate type application (in-house or commercial) from one management console.
    • Has the highest backup/restore granularity that I have seen in any data management tool.
    • An extremely fast search engine for restoring and securing data and is hardware agnostic so you do not depend on excessively expensive storage hardware.

    What needs improvement?

    Reduce the complexity for better understanding of the reports. There are a lot of variables in which you can get confused while elaborating on reports.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    A 10 out of 10.

    Which solution did I use previously and why did I switch?

    Yes, we used a different solution. We switched due to consolidation and cost effectiveness.

    How was the initial setup?

    Straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Know which type of data you are going to backup/protect and select the most appropriate bundle for you.

    Which other solutions did I evaluate?

    Yes. TSM and NetBackup.

    What other advice do I have?

    Try it. Think in functionality and solution rather than conventional big names believing that there is nothing better.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer603831 - PeerSpot reviewer
    Technical Consultant at a tech services company with 51-200 employees
    Consultant
    Consult with the Commvault team for proper hardware sizing and take suggestions on implementation phases
    Pros and Cons
    • "One-Pass (Archive) DataBase backup (Online Backup and Granular level restore), VM backup and restore."
    • "Endpoint backup."

    How has it helped my organization?

    Let's take the example of 5TB file data. Out of 5 TB, around 3 TB data is non-usable (Achievable).

    With Commvault, we run a single job as a one-pass job, it will run backup and archive in a single job, no need to run two jobs for backup and archive them differently. It saves my backup window.

    What is most valuable?

    One-Pass (Archive) DataBase backup (Online Backup and Granular level restore), VM backup and restore.

    What needs improvement?

    Endpoint backup.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Good, a nine out of 10.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    Straightforward, it takes 30-40 min to setup the server.

    What's my experience with pricing, setup cost, and licensing?

    New licensing is easy and affordable.

    Which other solutions did I evaluate?

    Yes, Symantec, EMC, and HPE.

    What other advice do I have?

    It's a good product, but consult with the Commvault team too, for proper hardware sizing and take suggestions on implementation phases.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Unix&SAN team lead at a financial services firm with 501-1,000 employees
    Real User
    A wide range of application-specific agents with very flexible options related to backup, recovery and data management.
    Pros and Cons
    • "Well documented SQL views and customizable reports, together with scripts and workflows provides ability to automate processes and ensure proper controls are in place."
    • "Mostly controls, visibility, cost allocation."

    How has it helped my organization?

    We have covered all our important applications by backup policy and ensure that application owners are aware, how data is backed up and what RPO is expected, as well as cost of such backup implementation.

    What is most valuable?

    A wide range of application-specific agents with very flexible options related to backup, recovery and data management.

    Also, pretty we 

    What needs improvement?

    Mostly controls, visibility, cost allocation. Other general features like backup protection (via multiple copies), storage optimization (like compression/deduplication, tape refresh etc.) were in place before we switched to CommVault.

    What do I think about the stability of the solution?

    Previously, with versions 8 and 9 yes. But starting from version 10 there were no major issues.

    What do I think about the scalability of the solution?

    In general, no. But some features like context indexing and searching have some limitations, which should be considered from the very beginning.

    How are customer service and technical support?

    Customer Service:

    I would rate at 9 out of 10. Customer service is arranged pretty well.

    Technical Support:

    Depends on the topic. Issues related to configuration are resolved in a timely manner by first-line support. But if something needs to be escalated to development, it's really hard to predict when the issue will be resolved, even having BCS. The only way here is to have Professional Service in place, which is not reasonable from a cost perspective. Though, at the stage of initial assessment, first-time deployment or analysis of bottlenecks and potential issues/risks in future, Professional Service is definitely makes sense.

    Overall rating: eight out of 10.

    Which solution did I use previously and why did I switch?

    Yes, we had different solutions across locations. The decision was made to unify the backup solution across our branches. CommVault was chosen based on multiple factors.

    How was the initial setup?

    Initial setup is pretty straightforward. But further migrations required a lot of effort (like DR setup, migration to another major version, migration of major components (CS/MA) to another servers, etc.).

    What about the implementation team?

    We implemented in-house. Vendor (partner actually) was engaged during assessment of our environment before major version upgrade. Professional Service was very valuable. Level of expertise was really impressive.

    What was our ROI?

    I cannot estimate ROI for backup/archive solutions.

    What's my experience with pricing, setup cost, and licensing?

    Can't provide such advice. It highly depends on initial environment and estimated growth for year and more.

    Which other solutions did I evaluate?

    Definitely yes. I would not reveal other options we looked into but I believe everyone is aware of the top five backup solutions.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Infrastructure team leader - senior infrastructure analyst, storage and virtualisation at a construction company with 10,001+ employees
    Real User
    One of the biggest features is the global deduplication of our data sets.
    Pros and Cons
    • "The cloud integration is a massive win for us, giving us a single backup service for all of our on-premise and cloud systems."
    • "The new HTML5-based management portals are very nice, but do not yet have all of the features of the Java-based client."

    How has it helped my organization?

    We have changed out approach to our ROBO backup solution. Utilising Commvault we can now automate the decommissioning of our remote project sites and convert these on-premise backups into Azure hosted VMs. This not only brings the service online faster for our users but also reduces the operational impact of our remote IT staff, as they now no longer need to manually manage the data into the cloud or our eventual archive platform.

    What is most valuable?

    One of the biggest features is the global deduplication of our data sets. AWE have deployed a disk-to-disk-to-cloud solution for our on-premise backups. The capacity savings of this approach lead to significant cost savings on the long term retention of data in the cloud for us.

    We have also been very impressed with the integration with public cloud services. We have deployed our Commvault environment on-premise and into Azure and this has given us the ability to not only make use of cloud storage for long tern retention, but also achieve the same level of protection as our on-premise systems for our Azure hosted IaaS VMs. We have also deployed backups from Commvault in Azure to our Office 365 install base too.

    The cloud integration is a massive win for us, giving us a single backup service for all of our on-premise and cloud systems.

    I have also been very happy with the automated updating of the platform. Since we have been running the platform we have had around five service packs released. These are automatically updated after a period of time (we set the system to defer updates for one month). The updates run without service disruption and patches the central management system, the media agents and the client agents too. Compared to our previous vendor this is another huge operational saving for out IT staff and ensures we get to utilize the new features that are dropped with each new SP.

    What needs improvement?

    The new HTML5-based management portals are very nice, but do not yet have all of the features of the Java-based client. I’d like to see all of the features move over to HTML5 so that we do not have to use Java ideally.

    What do I think about the stability of the solution?

    We have had no issues with stability. The service has been running for 18 months with no loss of service due to the platform.

    What do I think about the scalability of the solution?

    We have grown our initial, on-premise VM-only backup solution to cover all three of our on-premise datacentres as well as our Azure IaaS and O365 environments. This was easy to do and the central management tool set easily coped with our rapid scaling up to our entire estate.

    How are customer service and technical support?

    Customer Service:

    We have had excellent engagement with our account team and they have been very helpful in ensuring that we get the most out of the platform. We get regular contact and they are keen to listen to data management issues that we have and see how they can address them with the Commvault platform. This has led us to be engaged in a couple of Beta test programmes and get early access to new features in some cases that resolved our challenges.

    Technical Support:

    Very good! We have had some very good dealings with support. In the main, this has been around us securing new systems and tweaking policies to get the best result for our infrastructure. In most cases the person answering the call resolved the ticket first time. When calls were escalated, the response was fast and the issue resolved to our satisfaction.

    Which solution did I use previously and why did I switch?

    We often had scale issues with our previous vendor deployment or found other solutions were better for a particular system and so would introduce differing technologies to address these challenges. This led us to have a large and awkward-to-manage backup estate.

    The biggest driver for us was to get all of the backup services into one tool set and to get better control and visibility of our data estate.

    How was the initial setup?

    The initial deployment was straightforward. The only complex part was seeding our initial backup into Azure as, at the time, we were not on Express Route. We set bandwidth limits for aux copies during the working day and allowed the copies to burst out-of-hours. This just meant it took a week or so for the initial seeding to complete but all subsequent incremental copies ran fine.

    After implementing Express Route we changes our architecture to copy the data through Azure hosted media agents into Azure storage. This then allowed us to seed much faster, although we now use the Azure import service for migrating large archive sets when required, as this is the fastest/cheapest approach we have found.

    What about the implementation team?

    We used a vendor team to perform our initial deployment (a single resource). The consultant was very knowledgeable on the Commvault platform and made good recommendations regarding policy approaches to the various services we were targeting. The consultant performed a handover to our internal staff and we complimented this with certified training courses for the team who engage with our backup solution the most so that they could take on the task of scaling the deployment to the rest of our estate.

    What was our ROI?

    We have consolidated all of our backup technologies into the single platform and reduced maintenance costs and complexity in doing so. The OPEX costs equate to around the same but the biggest value returns have been in addressing our scale issues, ensuring compliance with backup policies and a significant reduction in operational staff’s time to manage the estate.

    What's my experience with pricing, setup cost, and licensing?

    There is now a subscription based licence option that, depending on your environment, could offer a more efficient method to licence the solution if you are OPEX cost driven rather than CAPEX. This was not a concern for our deployment and we implemented on perpetual licences which had more commercial value to our business.

    Which other solutions did I evaluate?

    Initially we were looking at Veeam, as our first challenge was to address our on-premise VMware estate. Although they had a good vSphere integrated solution, we found limitations in cloud and beyond the virtual environment to be an issue for us. This was driven form our desire to have a tool set which could encompass all of our estate and allow us to simplify management and compliance etc.

    What other advice do I have?

    Take the opportunity when engaging the Commvault sales team to walk them through other data management challenges that you have. You’ll likely find that the "backup" solution that you were looking for might be able to address these challenges and provide you with a greater ROI. This certainly worked for us and we have several new initiatives being developed to get more even value out of our deployment.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Dan Gillman - PeerSpot reviewer
    Senior System Administrator at a manufacturing company with 201-500 employees
    Real User
    Leaderboard
    The most valuable feature is the ability to backup over the dedicated Fiber Channel directly from SAN. There's no impact to the network or users.
    Pros and Cons
    • "The most valuable feature is the ability to backup over the dedicated Fiber Channel directly from SAN."
    • "Bare-metal restore needs some work. It's not intuitive and seems to have been an afterthought."

    How has it helped my organization?

    Backups happen over night instead of 3 days. Storage for backups has been reduced by 60%.

    What is most valuable?

    The most valuable feature is the ability to backup over the dedicated Fiber Channel directly from SAN. There's no impact to the network or users.

    What needs improvement?

    Bare-metal restore needs some work. It's not intuitive and seems to have been an afterthought.

    What do I think about the stability of the solution?

    We've had no issues with stability.

    What do I think about the scalability of the solution?

    As we have used and scaled out the product SQL integration with the companies automated scripts proved to be a challenge. The Work Flow feature is your only solution and therefor you end up with a mix of scripts then relying on the products work flow to run and return expected results allowing your scripts to then continue. Not a very clean solution yet.

    How are customer service and technical support?

    Customer Service:

    Customer service is very good. They called back within 10 minutes of a request. They understood the issue and resolved it.

    Technical Support:

    Technical support is also very good.

    Which solution did I use previously and why did I switch?

    Veritas

    How was the initial setup?

    Complex with several separate hardware pieces and software modules. Media Servers, SAN, Fileserver, Comm Servers, Fiber Setup etc. Not extremely hard but lots of parts.

    What about the implementation team?

    Vendor, I was not impressed with performance of vendor.

    What's my experience with pricing, setup cost, and licensing?

    If budget allows using the per socket license and not the agent based with per GB counter for Dedup is the way to go.

    What other advice do I have?

    The amount of hardware required to run the software and do the heavy lifting is this solutions biggest downside. In a time of reducing hardware being required to then add a media server a comm server a SAN and storage server and another media server. Well it's a bit overwhelming. Package it and create an appliance already.

    If SQL heavy plan to use the work flow for your automated processes that involve Commvault.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Administrator at a transportation company with 1,001-5,000 employees
    Vendor
    You can have deduplication on your primary as well as your secondary backup copies (tape, cloud, disk).

    CommVault - Leader in Gartner Magic Quadrant for Enterprise Backup Software and Integrated Appliances five times in a row.

    Looking at the competition in the market, big names comes up; so how possibly CommVault has maintained this position in the last five years? Let us go over a few points that stands out in the Simpana 10 software suite:

    1. Deduplication - this leads to a reduction in data being written to the selected storage for your backups. You can have deduplication on your primary as well as your secondary backup copies (tape, cloud, disk).

    2. Bug fixes and hotfixes - Commvault has build their software from scratch; no acquisitions were made to build the suite up. We can therefore say that they have a very talented R&D and global team. Added to that their support centers operates around the clock from corners of the world, and for those with a support contract I must say you will be blown away by the number of things these support guys can actually teach you.

    3. Partnership and integration: So how come CommVault push to the forefront its support for multiple platforms and vendors(storage etc)? I have been to a few CommVault events, webinars and have noticed how the list of partners have been growing; Software partners, hardware/storage, Cloud.

    4. What else have we noticed about CommVault? Single software platform; right!

    With Version 11 release this year, lets see what else Commvault has for us.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Solutions Architect with 51-200 employees
    Vendor
    NetApp E Series and CommVault Simpana

    Data protection is a challenge for most organisations and many are very dissatisfied with their current solutions – common issues tend to be:

    • Point solutions are used for VMware/Hyper-V, physical servers, laptops, remote offices and archiving which increases complexity and costs
    • Purpose-Built Backup Appliances (PBBAs) are used, whilst they work well, they further increase the costs
    • Ever increasing amounts of data are becoming difficult to backup in the amount of time available
    • Tape backups can be unreliable, restores are slow and they are expensive to manage

    To address the problem NetApp and CommVault have created joint reference architectures that consist of NetApp E-Series storage and CommVault Simpana software – just add virtual or physical servers and away you go.

    So how do these joint reference architectures solve these issues?

    • NetApp E-Series provides:
      • Huge amounts of high-throughput and easy to expand storage, at a cost per TB way lower than PBBAs, that either negates the need for tape or keeps its use to an absolute minimum
    • CommVault Simpana provides:
      • A single solution to address all the above data protection use cases – managed from one console
      • An advanced software based de-duplication engine, similar to that found in PBBAs, tightly integrated with the data protection application
      • Advanced techniques for reducing backup times (i.e. source-based de-duplication, archiving, incrementals forever and array snapshots)

    So we know it is good, but how much does it all cost?

      Hypervisor licenses Non-hypervisor licenses Replicated Disk Libraries Price
    Small 6 CPUs 1 Tb 2x31 TB NL-SAS usable £23,000
    Medium 12 CPUs 2Tb 2x103 TB NL-SAS usable £63,000
    Large 24 CPUs 4Tb 2x181 TB NL-SAS usable £85,000

    The beauty of this solution is that it includes two disk libraries therefore backing up to tape will often not be required, unless very long term retention is needed and even then it is likely to be very infrequent.

    The above table is designed to demonstrate the affordability of the solution, in reality most organisations would want to customise both the software licenses and the amount of storage capacity to meet their exact needs.

    Download the NetApp E-Series & CommVault Simpana datasheet to learn more.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are Partners with EMC and CommVault.
    Buyer's Guide
    Download our free Commvault Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2022
    Buyer's Guide
    Download our free Commvault Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.