Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Top 5Leaderboard
Excellent technical support, good visualization, and a pretty straightforward setup
Pros and Cons
  • "The product is a reliable solution."
  • "We've faced problems backing up our virtual machines."

What is our primary use case?

We primarily use the solution for all infrastructure. We're using it for the five pillars and for database backups and management.

What is most valuable?

The visualization backup is the most important aspect for us. It provides snapshot protection. 

The digital application and the compression of the disc at the storage site are great. That's one of the best features of this solution.

Technical support is very helpful.

What needs improvement?

We've faced problems backing up our virtual machines. A few of them, at least. However, we opened a ticket, and then we found out how to troubleshoot this issue and how to do a snapshot backup. We were able to understand exactly what was the root cause of the issue and a solution was provided to us.

We have already submitted a feature enhancement request to Commvault. They are working on it. That's in relation to the Commvault Metallic and is related to the workflow approval. We requested they implement workflow approval, just in case you want to allow, for example, general users to access the Commvault Metallic and browse what mailboxes they need to check if it is approved by the legal department. We can run them independently, this access without even referring back again to the IT division, however, we requested the workflow has to be based on approved access.

For how long have I used the solution?

I've been using the solution for a year and a half at this point.

Buyer's Guide
Commvault Complete Data Protection
November 2022
Learn what your peers think about Commvault Complete Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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What do I think about the stability of the solution?

The product is a reliable solution. We have experienced only one case where there was a total shutdown and a total disruption of service. This was a weird case. We were able to sort it out and submitted the case for investigation to understand what the root cause might have been. Later on, we had to upgrade a few things. However, since then, we haven't had any issues whatsoever. I'd describe the solution as quite stable. 

What do I think about the scalability of the solution?

In terms of scalability, it is a skill level solution. You can scale up at any time by adding additional nodes.

How are customer service and support?

Technical support is always good. Most of the time the call comes from the U.S. They don't have local support. They are always providing remote support in the U.S. and India. Most of the calls come from those two countries, however, we find that we get help mainly from the U.S.

How was the initial setup?

The initial deployment was straightforward. We had a proper prerequisites exit sheet. We filled it out properly at the outset and the architecture was very clear. We started with the architecture. We were able to understand all of the components in this hyper-scale design, and we submitted a change request to our infrastructure. We were able to meet all of the requirements on time. We started up the implementation shortly after that.

In the end, it was a straightforward design. There was nothing too complex.

In terms of maintenance, we usually do a health check which is basically a checklist we run through in the morning. The system will still struggle from time to time if there are any recent updates that need to be done. It is a system that does the update by itself, and it shares with you all types of events that need to be taken care of. Therefore, it's pretty automated.

What's my experience with pricing, setup cost, and licensing?

We bought the solution and the agreement was for three years. We simply pay in installments for three years. We'll do the payment at the beginning of every year. 

What other advice do I have?

We're just a customer.

We do recommend the solution. However, a company needs to look again into why they need it. With Commvault, you can deploy on-premise or on the cloud. It is compatible with several cloud vendors. However, the deployment depends on what you need it for. For example, if you need to back up Office 365, then there are two solutions from the providers, from Commvault. Recently they have started talking about Commvault Metallic. They started trying to promote it in other regions. We've done a profound study in the Commvault Metallic for our Office 365 in the past. We compared it with two more products. We compared it to a Barracuda email protection and we compared it also with Veeam.

Any company should do the same and run comparisons. They need to know exactly for what purpose do they need to acquire the solution. If it is for Office 365 then there are two solutions for that. One of them is the Commvault Metallic, and it is a SaaS model. The SaaS model is fully manageable. The user will not even look into infrastructure. It will be fully managed by the Commvault team in the background. There is no need to worry about the storage consumption on Azure if you also choose to go with Microsoft Azure cloud. When you need infrastructural backup, then there is the Commvault hyper-scale solution. That's the only available option and is very powerful.

Overall, I would rate the solution ten out of ten. We've been very happy with it so far.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buddika Sandaruwan - PeerSpot reviewer
Senior System Engineer at V S Information Systems
Reseller
Top 10
Saves time and has good recovery and protection features and good support
Pros and Cons
  • "The recovery features are useful. It is easy to recover data. If something happens, we can easily recover data. We have faced ransomware issues twice, and we recovered because of Commvault."
  • "They can improve the security level for Windows. When mapping to the Windows, Commvault can take full control over data volumes so that the attacker can't delete the volume data, but the Windows admin can access the volumes. It would be great to block access at that level."

What is our primary use case?

We are using it as a backup and recovery solution. 

We have a server on-premises. Our hardware is running on HP devices. We are only using the on-premises solution. In the future, we will use the hybrid or cloud solution. Our management is trying to go for hybrid solutions.

How has it helped my organization?

As a company, we faced ransomware attacks twice, and both times, we recovered because of Commvault's backup and recovery solution. 

It helps in protecting our customers' data very easily. Compared to other vendors, Commvault has a lot of features. If something happens, we end up spending a lot of money to recover data, but Commvault protects the data. Considering that, its cost is very low. It has reduced the cost of recovering data. 

It is very easy to isolate and segment storage targets from public networks to mitigate lateral moving threats. 

It helps our admins to minimize the time they spend on backup tasks. They can spend time on other projects. Previously, we had to manually check every weekend whether the backup is okay or not. Now, things are running automatically. Commvault has a good notification system. Altogether, these features reduce a lot of manhours. They have saved 48 hours weekly.

What is most valuable?

The recovery features are useful. It is easy to recover data. If something happens, we can easily recover data. We have faced ransomware issues twice, and we recovered because of Commvault. 

It provides consistent recovery processes across platforms. In terms of recovery options for our data and workloads, I would give it a 10 out of 10. We can easily recover files and data in case of any issues.

It is user-friendly and easy to use. If you have a technical background, you can easily identify the features and use them. There is nothing complex. 

What needs improvement?

They can improve the security level for Windows. When mapping to the Windows, Commvault can take full control over data volumes so that the attacker can't delete the volume data, but the Windows admin can access the volumes. It would be great to block access at that level. 

For how long have I used the solution?

We have been using the Commvault product for more than three years.

What do I think about the stability of the solution?

We have been using this solution for more than three years, and there have been no major failures. It has been running day-to-day backups without any issues. We have backup scheduled over the weekends, and we also have daily backups. We are running full backups over the weekends and incremental backups on weekdays. 

How are customer service and support?

Their support team is very friendly, and they can easily understand our situation. They are very fast to respond and knowledgeable. They can understand the issues that we are facing, and it is very easy to work with them. They provide good support. I would rate them a 10 out of 10.

We got good training notes from Commvault's side. There are a lot of documents, and if we want to find something, we refer to their documentation, which makes it very easy to use. There are no major issues.

Which solution did I use previously and why did I switch?

We earlier used Veeam as a backup solution. We were using Veeam's Community Edition. We also used HP data protector previously. We finally tried the Commvault solution.

Commvault people came and gave a presentation to us, and as compared to Veeam, Commvault had many features. It was user-friendly and easy to use, and it also had a lot of features. It had ransomware protection and data recovery. Veeam didn't have protection features. Our management agreed to use Commvault, and they gave their permission.

How was the initial setup?

Initially, it was complex for us to understand things. They gave us training, and since then, we have been using it easily. Now, it is very easy to understand.

What about the implementation team?

We work with a reseller in Sri Lanka.

What was our ROI?

We have seen an ROI. It is saving a lot of money, but I don't have the number. It is a good solution to recover our data if something happens. We don't need to spend a lot of money. 

What's my experience with pricing, setup cost, and licensing?

It is a bit more than other products, but when you consider the time savings, it is saving money.

Which other solutions did I evaluate?

We looked at a few other solutions such as Veritas.

What other advice do I have?

Commvault is a good solution, and we would recommend it to others. There are no major issues with Commvault. We have full trust in it when it comes to protection. They have built a good customer reputation when it comes to protection. Our management is also very satisfied with it.

I would rate it a 10 out of 10 in terms of protection and features.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Commvault Complete Data Protection
November 2022
Learn what your peers think about Commvault Complete Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,113 professionals have used our research since 2012.
Senior Deployment Engineer at a computer software company with 11-50 employees
Reseller
Easy to architect
Pros and Cons
  • "We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin."

    How has it helped my organization?

    We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin.

    What is most valuable?

    Commvault is easy to deploy and easy to understand for any end-user or any new system. If it's just a basic VM, or like any Hyper-V backup, it's good to understand and then implement. 

    Commvault is easy to architect compared to other products.

    We can manage everything from a finger pin instead of going into everything else. Commvault has everything in a finger pin. It's a single console. That's really good.

    What needs improvement?

    Commvault tries to integrate with every new product that's coming out on the market. Sometimes it makes everyone's life easier if it works well. If not, we don't know where the error is coming from, and it has a lot of bugs.

    Another issue is with the eDiscovery platform, Activate, where they profile data. It has a lot of issues with the indexing.

    Commvault also has something called a file-level on detection. On the production server, if it finds any anomalies on the files, it sends an alert. It runs every five minutes, so admins can get an email alert. That's very good, but it's a reactive alert, we only get it when there's a backup happening. If they can improve that and make it a proactive alert, to identify and send anomalies to admins, that would really help any companies out there go against malware.

    For how long have I used the solution?

    I've been using Commvault for the last five years. 

    What do I think about the stability of the solution?

    I give it a seven on a scale of one to ten, because many times, whenever there is some issue, they provide a hotfix. In large enterprises, we won't be able to update the hotfixes because there is a change in management. There are also hotfixes once every two weeks.

    What do I think about the scalability of the solution?

    Scalability is really good. We can scale out as much as we want.

    How are customer service and support?

    Commvault support is great in most of aspects. We support Commvault customers for most of the part. Whenever we open support cases, most of the cases ends up with Commvault dev team. On most of the clients, or on most of the servers, we don't see any network issues, but they say that it's a network issue, even though there is no network issues. So that's one issue. We always have issues because we don't see any network issues in the environment, but the support says that it's a network issue.

    Which solution did I use previously and why did I switch?

    We do provide services for Veeam and Rubrik. When comparing Commvault and Veeam, Commvault has a single pin, but Veeam does not. Also, Commvault is great for any type of workload, but Veeam is great with workload platforms.

    What's my experience with pricing, setup cost, and licensing?

    It does reduce storage costs in the cloud. At the same time, if you're trying to back up a Cloud application, it adds more cost. If we run data verification drops like an extra or Cloud data, the data that's available in three containers, it adds a lot of cost. However, when we just do a backup to the Cloud, it sells a lot, but it doesn't run a verification.

    At the same time, Commvault came out with MTSS Cloud that they partner with Azure, and that really saves money for any customers. Like a 20 to 30% savings when they use MTSS. Commvault licensing changed a lot in the last five years. I saw four times they change their licensing model.

    Which other solutions did I evaluate?

    If the customer is completely virtualized and if they don't have any workloads apart from the virtual environment, then they should go with Veeam. But if the customer wants to protect the application level, let's say maybe Mongo DB within those virtual environments, then Commvault is better compared to other products.

    What other advice do I have?

    They are up to mark whatever we see an enterprise from hypervisors, that is virtual involvement. They cover everything and they also cover most of the databases that come out. They're up to date on all the workloads. They can protect most of the workloads out there. It's very important for any organization to protect all its data sets.

    If anyone wants to protect multiple workloads, different kinds of workloads, Commvault is best for that.

    I would rate this product an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner Reseller
    PeerSpot user
    Mark Torpy - PeerSpot reviewer
    Data Protection Specialist at Tech Mahindra Limited
    Real User
    Top 5Leaderboard
    Seamlessly backs-up and restores data and information
    Pros and Cons
    • "It's very user-friendly. It supports a wide range of workloads. It's quite easy to use, it's very powerful and it's scalable."
    • "We've run into some issues when attempting to restore very large numbers of files. Of course, that's more of a design issue."

    What is our primary use case?

    It's an enterprise backup tool. It is the competitor to Dell and IBM, TSM and Symantec NetBackup, or rather what's called Veritas NetBackup. 

    It's an enterprise data protection tool. It's almost in the top three or four solutions out there.  

    We have one environment with 500 servers, and another environment with 1,000 servers.

    We definitely plan to continue using Commvault. We basically support the customers, their MSP. We use Dell as our own data center MSP product but we are supporting this for other customers.

    What is most valuable?

    It's a very good competitor database.

    It's very user-friendly. It supports a wide range of workloads. It's quite easy to use, it's very powerful and it's scalable.

    It's got the ability to do automation, that's another good thing about it. It's got workflow automation built-in. It enables you to automate certain tasks.

    It can create backups, restore, and be used for DR testing. It's got all those features which are better than many other tools out there. It also has good reporting as well. 

    It has a very easy-to-use interface that allows you to do everything within a single pane of glass — everything is right there. It's superior to many products in terms of its management interface.

    What needs improvement?

    We've run into some issues when attempting to restore very large numbers of files. Of course, that's more of a design issue. For example, if you have, say, 10 million small files with added encryption, and you want to restore them, it can end up taking days to restore them. That is a file-level restoring operation. One option is to go for Image Level backup and restore the entire image, which is much faster. Then you can extract whatever data you want from that image.

    IntelliSnap is a storage snapshot application for storage snapshots. The tool is very good but we could not use it because we didn't have compatible storage. That would've helped us a lot because that's one of the very few tools which integrates with lots of storage products out there. It's very flexible, very easy-to-use. We had the VMware vSAN version which is not supported by Commvault IntelliSnap. 

    The thing about Commvault is there are a lot of moving parts. You have to design it properly for resources, hardware and software, and licensing because you can install it on any of your Intel servers and then you can use any other storage as the destination. It just comes down to proper lower-level design in sizing.

    For how long have I used the solution?

    I have been using Commvault for the past five years.

    What do I think about the stability of the solution?

    Commvault is quite stable.

    What do I think about the scalability of the solution?

    The environment can scale nicely. It's got the ability to scale for multi-node clusters, but you need to ensure that you keep it updated.  

    How are customer service and technical support?

    Commvault support is usually very, very responsive and they always help us quickly resolve any problems that we may have — they are excellent.

    How was the initial setup?

    The initial setup is very easy, actually. We did it within one day.

    What about the implementation team?

    We had a professional service engagement with Commvault and they did it in a matter of roughly one day. Implementation and configuration of the policies — it only took one day to set it up and test it.

    We needed to have professional assistance from Commvault as it can be a little difficult to deploy. It can be done, but it's always handy to have professional assistance from Commvault factored into your own solution.

    What's my experience with pricing, setup cost, and licensing?

    Capacity licensing is very good with Commvault.

    What other advice do I have?

    I would definitely recommend using Commvault. On a scale from one to ten, I would give Commvault a rating of eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Especialista de respaldos at Engine Core
    User
    Reduces servers with centralized integration and offers good reliability
    Pros and Cons
    • "It helped us reduce the number of servers that are required for a stable operation."
    • "They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience."

    What is our primary use case?

    We are a customer service provider. The implementation that we carried out is for a client that wanted to support all the operating systems, applications, and services in the cloud that it has but only with a centralized product, which would additionally allow having Snapshot within the platform in order to speed up the RPO and RTO times that are currently available. 

    Version 11 was implemented with capacity licensing that allows the integration of an innumerable number of products, limiting only the use of the license.

    How has it helped my organization?

    It helped us reduce the number of servers that are required for a stable operation. Since previously there were different solutions depending on the product, operating system, application, or database it is within the client and thus able to ensure critical information for the company, derived from that, Commvault allows us to centralize the administration of the data since it has a wide range of products that must support the different critical mission systems that must be protected to offer security.

    What is most valuable?

    The initial analysis for which the test of the Commvault product was carried out, is derived from the client's need. It had different applications and environments, where, in other circumstances, two or more products of other brands would be implemented depending on the environment (Virtualization, Databases, Public Clouds, and private clouds).

    With Commvault the integration of the different products is centralized. Additionally, you can also control storages that are responsible for generating snapshots and control them from the same data management tool, as well as replication and in its latest benefits, security protection against ransomware.

    What needs improvement?

    So far, the only improvement that has been identified is to keep its documentation updated.

    They need to integrate configuration screens or videos (free training courses, webinars, demos) so that engineers with little experience can fully exploit the features that are offered or managed within the license that was acquired, and thus have better quality and completely satisfactory experience, in addition to integrating more products derived from the result of the integration of the first product or license.

    For how long have I used the solution?

    I've used the solution for six years. 

    What do I think about the stability of the solution?

    The stability is very good and derived from the fact that in all the points of contact that make up the backup environment, there is the possibility of configuring the High Availability of the platform.

    What do I think about the scalability of the solution?

    It is a good solution that can grow horizontally to a large number of nodes.

    How are customer service and support?

    The support is extremely good as they have it separated by levels and types of service with dedicated engineers with advanced knowledge about Commvault and the different applications or products.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, different products were used depending on the product or brand, however, it meant having a dedicated specialist for each product as well as more space in the data center, greater use of servers, storage, networks, etc.

    How was the initial setup?

    The initial setup was very simple. Due to the fact that each of the installation phases provides detailed information on the information required to configure or gives you the option to request help, it sends you to the official documentation page to follow up on the Wizard.

    What about the implementation team?

    We implemented using the in-house team.

    What was our ROI?

    Within the analysis carried out, it is estimated that in one year the investment generated will be recovered.

    What's my experience with pricing, setup cost, and licensing?

    It may be a high price, however, the quality of the product gives it an acceptable value.

    Which other solutions did I evaluate?

    We also looked into Veeam and Veritas.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Mithilesh Kumar - PeerSpot reviewer
    Manager (Utilities & Offsites) at a pharma/biotech company with 11-50 employees
    Real User
    A very reliable solution with a single window console to manage all backups
    Pros and Cons
    • "We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console."
    • "When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team."

    What is our primary use case?

    We use it for server, laptop, and desktop backup.

    We are using the latest version.

    How has it helped my organization?

    Commvault helps our admins minimize the time that they spend on backup tasks and other projects since we are now managing a single console to administer all the backups, instead of a full console.

    What is most valuable?

    It is a very good tool for server backup. We can restore any server, e.g., physical or VM, in a very short amount of time.

    Commvault Command Center is very good and user-friendly. We can select any user's data or a server in its Console.

    Commvault provides us with a single platform to move, manage and recover our data across locations. Especially for our IT, this is a very important part of our data storage.

    The recovery option is very good. It is a user-friendly option to recover any data.

    What needs improvement?

    When we started using Commvault, we felt that there were some technical issues with managing it, but we are comfortable enough with managing it now. There were many issues, like index corrupting, when we first started, but all those issues were resolved by the Commvault tech team.

    Its major disadvantage is it's expensive. Otherwise, the solution is good.

    For how long have I used the solution?

    I have been using it for the last six months.

    What do I think about the stability of the solution?

    It is a very stable solution.

    What do I think about the scalability of the solution?

    Scalability is very good.

    How are customer service and support?

    We use a third-party to resolve issues first. They first try for L1 or L2 support. If they are unable to fix it, then they escalate it to Commvault technical support. 

    The support is very good. I would rate them as eight out of 10.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were using Symantec Backup, which did not have features like centralized management. Commvault has a centralized, single console where you can manage multiple locations of user's desktop data, which is one of the important features of Commvault.

    We switched to Commvault because we were looking to centralize management. This reduced IT administrator time as well as providing stability and reliability for data backups in a single console, and we didn't get these features from Symantec. 

    What was our ROI?

    It reduces IT man-hours by an hour per day.

    What's my experience with pricing, setup cost, and licensing?

    The cost for Commvault is very expensive, even support is very expensive. The full cost of the solution is 50,000 INR per year, which includes 20 VM backups, server data backup, and 200 desktop and laptop agent licenses.

    They have recurring support changes.

    They should reduce the support and license costs so anyone could start using Commvault. Due to its cost, customers are reluctant to use Commvault.

    The first time, when building infrastructure, the cost is quite high.

    Which other solutions did I evaluate?

    We evaluated Veeam and Veritas NetBackup. 

    We chose Commvault based on some customer feedback and technical reviews of Commvault. The main difference of Commvault is the single console to manage everything.

    What other advice do I have?

    Go for Commvault. It is a very strong, stable solution. Technically, it is a very reliable solution with a single window console to manage all backups. Definitely, we recommend customers should go for Commvault. Though, it would be nice if Commvault could compromise on the pricing part.

    I spend two hours every day on Commvault monitoring and managing performance as well as fine-tuning.

    We implemented on-premises, so it is not connected to any public networks. Therefore, hacking is very difficult.

    I would rate Commvault as eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Support Engineer at a media company with 1,001-5,000 employees
    Real User
    Top 20
    Easy to manage with a simple user interface but needs better local support
    Pros and Cons
    • "The user interface is very easy to navigate."
    • "The local support could be improved."

    What is our primary use case?

    We do a lot of backups daily, and mainly we just keep the operating system images. We do take database and active directory backups as well. We handle all types of backups using this product.

    What is most valuable?

    The user interface is very easy to navigate. The interface itself is very simple.

    Overall, it is doing the job we need it to do. 

    It supports whatever line types and support types and systems we have. It supports all types of backup systems quite easily.

    The stability has been very good so far. We haven't had any problems with it.

    The product is easy to manage.

    What needs improvement?

    The local support could be improved. Right now, it's something about the solution that is lacking.

    They should offer better partners that can help us implement the solution in a better way.

    It would be ideal if they offered editing or activating options. 

    I don't know how good it is with the virtual environment. I have not tried the product with VMware, for example.

    For how long have I used the solution?

    I've been using the solution for about six years at this point. It's been a while.

    What do I think about the stability of the solution?

    We've never had any issues with stability. It doesn't crash or freeze. There are no bugs or glitches. It's pretty reliable. 

    What do I think about the scalability of the solution?

    We are still running with a single server, and it's a per server per instance-based license model. If we need to add our first storage-based model or another division, we cannot support both. It's a licensing model issue. 

    How are customer service and technical support?

    The local support is lacking overall. It's something they need to really work on improving.

    Which solution did I use previously and why did I switch?

    We have worked with Veritas and IBM in the past, however, that was a very long time ago. I wouldn't be able to compare them to this solution as too much time has passed and much has changed. We used those solutions maybe ten or so years ago now.

    How was the initial setup?

    The initial setup is not easy or difficult. It's moderate, or somewhere in the middle. I wouldn't describe the implementation as complex, however. 

    The deployment too more than expected, as the vendor involved was having some staffing issues. The engineers were changing and we had some technical requirements which we realized at a later stage.

    Maintenance isn't required very often, however, we have to ensure it is up-to-date. We also have to ensure whenever anything changes, we have to properly add them to the Commvault - whether they are new servers or new clients. Whenever we change our backup library or the memory storage, we have to reconfigure things. In that regard, there is occasional maintenance, depending on our background changes.

    We only need one person to manage the solution. It doesn't take a lot of staff. Typically, they are an administrator and they handle everything that needs to be done as it's required.

    What about the implementation team?

    We are integrators and therefore we are able to implement the solution ourselves.

    What's my experience with pricing, setup cost, and licensing?

    The pricing falls somewhere in the middle of what the market offers. It's not overly expensive. The licensing model is quite good. Everything is included under it.

    What other advice do I have?

    We are just a customer and an end-user.

    We're using the latest version of the solution. We always use the latest version.

    I'd recommend the solution.

    I'd rate it at a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Assistant Manager at Shriram Pistons
    Real User
    Top 5
    Reduced downtime and administrative time but the setup is complex
    Pros and Cons
    • "It's a software-based solution so we just need a license to expand it."
    • "Setup is complex."

    What is our primary use case?

    We are using it for taking backup of our virtual servers and some physical servers.

    How has it helped my organization?

    We were searching for a tool to backup our virtual machines when we bought Commvault. I was already using Avamar to backup our desktops and laptops on a daily basis. We are using Commvault to take backup of servers. Both are good, but if I compare Avamar and Commvault, Avamar is better than Commvault. Avamar has hardware, but Commvault is a software-based solution.

    What is most valuable?

    Prior to implementation of Commvault, we were doing backups manually; shut down the virtual machines, do backups of entire machines, and then restart the machines. The administrative time has been drastically reduced now.

    We used do manual backups of every virtual machine. A machine of 50GB would take around two hours to backup. This is the downtime. We had to shut down the machines and take the backup. But with Commvault, the major benefit is that we never shut down the machines. Every server is online and the backup is also online. So we reduce the downtime and administrative overhead.

    What needs improvement?

    The setup is complex. It's not simple to install the machine and start a backup. 

    Commvault is software based, unlike hardware-type devices.

    For how long have I used the solution?

    We have used Commvault the last three to four years.

    What do I think about the stability of the solution?

    It is stable. We don't have any problem regarding the core part of Commvault.

    What do I think about the scalability of the solution?

    The solution is scalable. It's a software-based solution so we just need a license to expand it.

    I have Avamar servers that we have recently updated storage-wise and capacity-wise. So we don't have any immediate requirement to increase the licenses of Commvault.

    How are customer service and support?

    We have the technical support of Commvault, but in cases where little support is required, we call F1 to help us.

    How was the initial setup?

    The initial setup was complex. The setup was implemented in one day, but the fine-tuning took longer to work through.

    It has three to four parts. The server is one, storage is another, and the agent is another. It's not just a simple thing you have installed in a machine and start to do backups. It is a very new product for us, so we needed installation support from a partner. We are not the IT guys. We are a manufacturing industry, and we have a little knowledge of everything but are not really part of each type of hardware and software. It required an expert who had already implemented elsewhere to help us.

    What about the implementation team?

    We hired a third party, F1 Technologies, a local support partner who implemented the total solution with us.

    What's my experience with pricing, setup cost, and licensing?

    Commvault's license fee is per server-based for physical machines. For virtual machines, it's a 10 VM one-pack solution. Avamar is just a license for storage capacity-wise, around 8TB to 16TB. It's not based on how many servers you backup. In a price comparison, definitely Avamar is the winner.

    What other advice do I have?

    I'd rate Commvault a seven out of ten.

    If your organization does not have many hosts, I would recommend using Commvault. But if you have more than 50 to 100 hosts, Avamar is the better solution as it's more stable than Commvault. When you buy Commvault, you need to buy hardware separately; servers and storages are a different part. With Avamar, you have a complete solution with hardware and software, so it's better.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Commvault Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2022
    Buyer's Guide
    Download our free Commvault Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.