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Commvault Complete Data Protection OverviewUNIXBusinessApplication

Commvault Complete Data Protection is #1 ranked solution in top eDiscovery software, #1 ranked solution in top File Archiving tools, #4 ranked solution in best Backup and Recovery Software, #4 ranked solution in top Cloud Backup tools, and #4 ranked solution in top Disaster Recovery Software. PeerSpot users give Commvault Complete Data Protection an average rating of 8 out of 10. Commvault Complete Data Protection is most commonly compared to Veeam Backup & Replication: Commvault Complete Data Protection vs Veeam Backup & Replication. Commvault Complete Data Protection is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.
Commvault Complete Data Protection Buyer's Guide

Download the Commvault Complete Data Protection Buyer's Guide including reviews and more. Updated: July 2022

What is Commvault Complete Data Protection?

Commvault® Complete Data Protection is a data protection and information management solution that runs on a single platform with a unified code base. Commvault enables companies worldwide to protect, access, and use all their data, anywhere and anytime, turning data into a powerful strategic asset. Commvault provides the resources and expertise to accelerate the return to normal business operations after a data loss event or an attack.

After installing the Commvault software, the data is processed by the agent software on client computers and backed up through the “MediaAgent” (Commvault’s data manager) to a hard disk or to cloud storage. All activity in the environment is backed up by a centralized server. Commvault users can then access the protected data using web browsers from desktop or mobile devices. The Commvault software is available across both cloud and on-premises environments.

Commvault Complete Data Protection Features:

With Commvault, users can easily back up, restore, archive, replicate, transfer, and search data. Commvault offers its customers:

  • Data protection and security: Commvault protects and rapidly recovers data from ransomware attacks and other security breaches.
  • Data transformation: Commvault effectively moves and repurposes data across environments, enabling flexible data usage for management, testing, and other IT needs.
  • Data insights: Commvault provides its users with insights that can be used to apply machine learning and artificial intelligence to optimize and automate IT processes. Data insights can be applied to data protection to mitigate security breaches.
  • Manageable data environment: Commvault Command Center offers a dashboard for management of the entire data environment. Users can identify data for protection, monitor backups and restorations, and view analytics. Saved configurations and procedures reduce the load on IT staff.

Reviews from Real Users

Commvault stands out among its competitors for a number of reasons. Some of the major ones are its backup, recovery, and data protection features as well as its centralized management.

Sheron B. a systems engineer at PAREXEL International Corporation writes, “I like that you have complete hooks into and total control of your data. The data is well-protected. It doesn't age off until it's copied. That's a big feature right there. When you reach the end of your retention, it does not expire until the secondary copy is completed. That allows you to hold onto data that otherwise would have aged off by retention. I like that feature. It's hard to just delete or lose data using the Commvault platform.

PeerSpot users note the effectiveness of Commvault. An engineer at a tech services company writes, "When it comes to recovery, Commvault is undeniably one of the best technologies out there. It's got all the different granularity levels that a business requires to get your information back to production. For example, we have their commission discovery, individual items recovery, mailbox recovery, databases, and different tables. Some databases can be recovered individually. This level of granularity enables us to get the most value out of the product."

Commvault Complete Data Protection was previously known as Commvault.

Commvault Complete Data Protection Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Commvault Complete Data Protection Video

Commvault Complete Data Protection Pricing Advice

What users are saying about Commvault Complete Data Protection pricing:
  • "The pricing has improved. It is simplified compared to the way that it was a few years ago. It is fairly straightforward and pretty easy to articulate to customers, which is handy."
  • "...the battle came down to pricing, as well as some small features, and Commvault was the best in all the criteria."
  • "It is quite expensive when compared to other applications in the market. Its license is completely based on workload capacity. If I buy a license for 100 terabytes, I can back up anything. I can back up any platform, technology, or application, which is an advantage. Previously, we had to buy an agent for a particular application, and the cost was different for each agent. Now, the cost is completely based on the storage capacity. The license for one terabyte can cost around $1,700 for backing up anything from your environment."
  • "One of the most interesting aspects is that the licensing model can be modified. We're paying for our licensing by the client, as opposed to the size of the footprint of the backup, which decreased our cost by about 20 percent."
  • "Compared with other backup technologies, Commvault is a bit more costly, but we are satisfied with the support, the services, and the features that we get with Commvault."
  • Commvault Complete Data Protection Reviews

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    Kevin Cronin - PeerSpot reviewer
    Co-Founder at Kelyn Technologies Inc.
    MSP
    Top 20
    Can easily restore data in a disaster recovery scenario
    Pros and Cons
    • "The backup and restore capabilities are key. The most useful things to us about Commvault, in general, is the breadth of the applications that it can protect as well as the features inside of it, like deduplication and encryption. When people get their data encrypted, Commvault has a way to tell if somebody is being attacked through a cybersecurity threat because their data changes. So, Commvault has what they call honeypot files out there to look to see if anybody is changing these files. Only Commvault knows which files those are, so nobody should be messing with those files. If it changes, then it will alert you to say, "Oh, I potentially have somebody messing with my files." It will alert you to something going on in your environment that probably shouldn't be happening. We deploy that with all our customers so they have this capability as well."
    • "The most common feedback I get in terms of Commvault is that it can be complex. I always refer my customers back to their own environment. Almost everything that goes into Commvault is a request by a customer. While it can be complex, it can also be very simple. You just need to understand your environment in order to make sure that you really need to turn on that extra feature or thing inside of Commvault. Maybe you don't need those things. It really depends on how simple or complex your environment is, whether you need all of Commvault's features."

    What is our primary use case?

    We are a managed service provider, so we offer backup as a service to our customers. We do a combination of on-prem, cloud, and hybrid Commvault, so we have a little bit of everything. We do a lot with on-prem, but we have a lot of customers that have been moving to the cloud. We also have a number of customers who are exclusively in the cloud and customers who are talking about exclusively going to the cloud. There has been a definite shift to the cloud and using Commvault in the cloud. We deploy private clouds. We have also done AWS hybrid cloud and Microsoft Azure.

    How has it helped my organization?

    Commvault gives us the ability to manage multiple customers with the same interface. It also gives us the ability to offer enterprise class backup and recovery capabilities as well as DR capabilities to customers who might not otherwise have that accessible to them because maybe they are a small customer or don't have the expertise. What Commvault has allowed us to do is reach a broader audience with the breadth of their product offering. Commvault absolutely provides a single platform for data management and protection, data security, data compliance, data transformation, and data insights. Customers are moving to the cloud. One feature in particular that we use: When you are using Commvault to backup a virtual environment, then we will use the VMware environment. For example, Commvault allows us to actually migrate on-premise data (backed up using Commvault) and restore a virtual machine into an Amazon or Microsoft Azure environment without doing any kind of conversion ourselves. That is all taken care of behind the scenes by Commvault. That is really a unique feature that allows customers to do their data transformation, their migration from on-premise to the cloud, or a combination of both. That ability is something that Commvault offers that we use quite a bit for this purpose. One of the things that has become abundantly clear in the cybersecurity threat posture that we have now - you need to really do a good job of backing up your log files. That is something else that Commvault has brought into the world. Additionally, being able to do everything through the Metallic capability has helped us win a few customers. That is a pretty cool feature set that Commvault's brought to bear. We have a number of co-branded marketing activities going on right now. Recently, we did an executive forum round table. We had our CTO, Ryan Lake, as a part of that. This was in conjunction with Trezza Media. It was about an hour-long conversation, including different CIOs and CTOs from government-level positions. That was really insightful and a good program. Commvault’s partner program provides deal registration which provides us with support and protection throughout the selling cycle. This is vitally important. The sales cycle on backup and disaster recovery solutions is sometimes a fairly long one, particularly if you are displacing a competitive solution. So, it is critical to know that the registration within Commvault will remain because the sales cycle does take some time to get through.

    What is most valuable?

    The backup and restore capabilities are key. The most useful things to us about Commvault, in general, is the breadth of the applications that it can protect as well as the features inside of it, like deduplication and encryption. When people get their data encrypted, Commvault has a way to tell if somebody is being attacked through a cybersecurity threat because their data changes. So, Commvault has what they call honeypot files out there to look to see if anybody is changing these files. Only Commvault knows which files those are, so nobody should be messing with those files. If it changes, then it will alert you to say, "Oh, I potentially have somebody messing with my files." It will alert you to something going on in your environment that probably shouldn't be happening. We deploy that with all our customers so they have this capability as well. A key aspect of Commvault is having all of these different Cloud Connectors, where you can connect to all these different clouds and applications, managing everything through one pane of glass. We have a number of customers whom we manage through one pane of glass, but then we also have on-prem customers whom we manage that have their installation. We manage that independently because a lot of customers don't yet want all their data 100% through the cloud or managed by a cloud provider. That is why we do a lot of on-prem stuff. Even there, you get a single pane of glass for the entire environment. Command Center is a great tool because it allows for viewing all of your data in one place. Plus, with the plans, it allows for simple deployments and customers to pick which feature set and capabilities they want. When you have your plans in the Command Center, it really opens up lots of options for customers while keeping everything simplified for us. One of the biggest things that Commvault does is have the ability to easily restore data. In a disaster recovery scenario, the first thing you have to do is bring up the command and control center of whatever product that you are going to recover with. The initial recovery of Commvault command and control, which they call the CommCell, i.e., CommServe server, is by far the best in the industry. That is where it starts. So if you lose everything, you can start with CommCell. That is the way that they have designed the split indexes of MediaAgent and those types of things. This really sets them apart from any other product out there. 

    What needs improvement?

    The most common feedback I get in terms of Commvault is that it can be complex. I always refer my customers back to their own environment. Almost everything that goes into Commvault is a request by a customer. While it can be complex, it can also be very simple. You just need to understand your environment in order to make sure that you really need to turn on that extra feature or thing inside of Commvault. Maybe you don't need those things. It really depends on how simple or complex your environment is, whether you need all of Commvault's features. Though, you have them if you do need them.
    Buyer's Guide
    Commvault Complete Data Protection
    July 2022
    Learn what your peers think about Commvault Complete Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    611,060 professionals have used our research since 2012.

    For how long have I used the solution?

    We've been supporting and using Commvault for about 10 years.

    What do I think about the stability of the solution?

    Commvault is extremely stable. There are really not too many things that knock it down.

    What do I think about the scalability of the solution?

    We have customers with multiple petabytes of data. There is no issue with the scalability at all. Commvault is the thought-leader in numerous trade organization reviews. They get top awards all the time based on the completeness of the solution and the ability to execute. For our customers, having that weight behind them and knowing that this isn't a company who was just thought up overnight or solving a single issue. They are looking at large enterprise-level issues with the ability to scale to the largest of enterprises as well as the smallest company. We have customers with one or two computers that they need to protect, and we're protecting them with Commvault. We're bringing that entire Commvault platform with the entire weight of Commvault behind it. Being able to offer that to a customer with one or two computers allows us to really use the entire suite of Commvault to help protect all our customers. That is one of the biggest benefits for us, having the entire weight of Commvault behind us as a service offering.

    How are customer service and support?

    We have a great relationship with support. In addition to interacting with Commvault support, we also have purchased the enterprise support that Commvault offers. That gives us a greater level of insight into what is going on, not only in our environment, but within Commvault's itself. We have a dedicated Technical Account Manager as well as a dedicated Support Account Manager. Those two folks have been instrumental in helping us achieve greater efficiencies within our Commvault environments. Commvault is fantastic. We have a bi-weekly call with our partner manager where we discuss what is coming up and where Commvault can help, e.g., how can we execute our marketing strategy? It has all kinds of different things that we just don't get from other vendors. The partnership has been great.

    How was the initial setup?

    With a very large enterprise (hundreds of terabytes of data), you will need to take a little bit more time and make sure that you have the configuration correct, then go from there.  For small organizations, the initial setup is very simple. Out-of-the-box, you can set it up in 30 minutes or less.

    What about the implementation team?

    We start with the requirements for the customer, but then we really hone things down for the deployment. We put things in the right places. We will work with customers to understand what their requirements are, then put together a strategy for deployment that we believe is both the simplest and most effective.

    What was our ROI?

    We have seen ROI with Commvault. Our customers' cost of operations is greatly reduced. The more you simplify, the less manpower things take. The less manpower things take obviously translates immediately to the bottom line. In addition, it gives you a much greater chance of success when you go to do your disaster recovery testing or disaster recovery function in the event something bad does happen. The solution’s broad coverage of workloads certainly affects IT productivity. When you have a simplified infrastructure, there are a lot less moving parts. Things tend to stay operational longer, reducing downtime types of things. Those are all part of the simplification process. They have profitability guarantees on registered opportunities. They are not necessarily as high as some of the other partner programs out there, but we stick with Commvault because we believe that they are the best product out there on the market.

    What's my experience with pricing, setup cost, and licensing?

    The pricing has improved. It is simplified compared to the way that it was a few years ago. It is fairly straightforward and pretty easy to articulate to customers, which is handy. 

    Which other solutions did I evaluate?

    Commvault’s key differentiators for its partners is the ability to offer the breadth and depth of its tools. There are other vendors out there who have solutions, and a lot of them do good with certain little aspects of one particular problem in the backup and disaster recovery world. Commvault just doesn't have any weaknesses in their product lineup. So, it is the ability to do everything that really sets Commvault apart. The amount of labor that it takes to operate a Commvault environment is dramatically lower than their competitors.

    What other advice do I have?

    You need to understand your entire environment and make sure that you are looking at the entire thing so you can understand the value that Commvault brings. Understand where some of the other products might fall down, in terms of being able to manage your entire environment, and the capabilities that you require. Take the time to document your requirements and make sure that you get all that information upfront so you know what your goal is in the end. That is where you can go a little haywire with any product, e.g., if you don't really understand what it is that you are trying to accomplish first, then you can get into trouble real quick. Complexity is one of the things that everybody has in their environment and every production environment has some level of complexity. One of the things that I like to talk about when I talk to our customers about Commvault is that your backup and disaster recovery solution is basically a mirror image of your operating environment. So, if you want to reduce the complexity of your disaster recovery environment, then what you really need to do is think about how to reduce the complexity in your production environment. When you utilize a product like Commvault, you can make Commvault do all kinds of things that will help you backup your existing environment. However, when you translate that into a disaster recovery scenario, you need to basically reverse engineer and put everything back the way that it was. Therefore, complexity is a mirror of your production environment. We try to simplify all of our customer's environments as much as we possibly can, including their production environment, in order to make them more sustainable in a disaster recovery scenario. Commvault is a thought-leader in intelligent data management. For example:  The breadth of the Commvault suite, where it is backing up and restoring containers.  A lot of people are moving to containerization as a way of doing DevOps, and having a faster time to market for their products. Commvault is able to back VMs up and transition those VMs.  This is along with Cloud Connectors adopting the capability of doing backup and disaster recovery in the cloud. Commvault was at the forefront of that entire movement.  Those are all unique capabilities that Commvault really spearheaded. I don't think there is any slowing that down. They can really crank out some really cool solutions in a pretty quick timeframe. I have taken a number of management courses with Commvault University, including the Foundations course and some of the advanced courses. It is very good training. The instructors are very helpful. When we were going through training, one of the things that they suggested was, "Work with the product a little bit before you go to the training course so you know which questions to ask." This is really important because then you can ask the instructor specific questions that directly impact your environment, which are the most useful questions that you can ask. I would rate Commvault as 10 out of 10.
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    David Nahtigal - PeerSpot reviewer
    IT System Engineer at a real estate/law firm with 10,001+ employees
    Real User
    Perfect match for complex environments, as it supports all types of infrastructure
    Pros and Cons
    • "We have VMware, Hyper-V, Oracle, and Microsoft SQL. We have a lot of different systems, and all of them are supported under one licensing agreement. That's one of the benefits."
    • "We had some small issues with the reporting, but that was just a matter of fine-tuning the kinds of messages we receive by email. It was a little overwhelming in the initial configuration. So we reviewed our configuration with our partner and customized the reports so that we only get the important reports. I haven't seen any big issues or things that the solution is missing."

    What is our primary use case?

    The primary use case is as a backup and recovery solution. We have two data centers and we have a Commvault server for replication in both. We back up all our infrastructure with this solution, from Active Directory to SQL, web servers, file servers, databases, et cetera.

    How has it helped my organization?

    Commvault helps to ensure broad coverage with the discovery of unprotected workloads. The Discovery feature lists all the resources that we have, all the virtual servers and all the physical servers. You can also automatically deploy agents or set up schedules. At first, we did some manual tuning to customize it before deployment. Now, the virtual infrastructure administrator just has to add the VM tag on the virtual machine and that machine will automatically be backed up in the next schedule. It's a good automation feature.

    It also helps by minimizing the time our admins spend on backup tasks so that they can spend time on other projects. Before Commvault, we had two backup administrators who were using a backup and restore application to restore every test that we had to do. It was a full-time job just monitoring the backups and doing the restores. With our new solution from Commvault, we have successfully implemented web-based backup and restore management for our different teams, including our file server, database, and Exchange teams. We split operations among those teams and each one has access to the backup Web Console. This console from Commvault is very useful for segmenting the restore options. That way, the database backup administrator only has access to the database servers and can only do backups and restores of databases and does not have access to Active Directory or file servers. The web-based backup and restore is a really great option.

    Whereas before, we had one full-time engineer doing backups and restores, now that engineer is only working on it for two to four hours per week. Across our four teams, it's saving us about 10 to 12 hours a week.

    The solution has helped to reduce storage costs as well. Commvault has an option to move data from primary storage. When you do a backup, it scans all the files from the file server and you can set a policy to remove all files that are more than, say, three years old from the primary storage. And on the primary storage, there is only a link that connects to the backup source. When a user needs a file on secondary storage, there is no problem because it only reads the file. When the user opens that old file, it's automatically restored and the user can access it. For our IT team, it has saved us between 5 and 10 percent of storage. It depends on how widely you implement the solution and the policies you set. You could save 50 percent if you have a broader policy.

    We have also saved on infrastructure costs because Commvault takes less time to do the backup jobs, due to the deduplication. Also, the background tasks that are used to copy the backup jobs to tape are deduplicated. The full backup of our infrastructure can now be done in a couple of hours during the night. Before, some backup tasks would take more than a day, on the weekend. There has been a reduction of 80 or 90 percent in the backup window.

    What is most valuable?

    Commvault's most valuable features are its 

    • deduplication
    • encryption
    • support for many OSs
    • support for different infrastructures. 

    We have VMware, Hyper-V, Oracle, and Microsoft SQL. We have a lot of different systems, and all of them are supported under one licensing agreement. That's one of the benefits.

    We use two user interfaces on a regular basis. One is the Web Console, which is simple and has all the necessary functionality. You can add servers, back up servers, and restore. We also have a replication solution implemented and we use the Web Console for that as well. But for the initial configuration and for some deeper configurations, we also use the Commvault application. It's big and has all the fine-tuning options.

    The solution's Command Center is very straightforward. It has an intuitive user interface with graphs, tables, alerts, as well as many options for alerting and messaging. Of course, you have to get used to the environment, but it's easy to use.

    It is also important that Commvault provides a single platform to move, manage, and recover data across on-premises locations. That's because we have different storage and virtualization platforms. We have no problem if the file resides, say, on NetApp storage and we have to restore data to a workstation or some kind of Windows Server. Also, when we did some migrations from our old Hyper-V cluster to the new VMware cluster, those integrations between different infrastructures were successfully accomplished with the Commvault solution. We have no issues with different types of resources we need to back up.

    In addition, the recovery options are pretty straightforward. For example, if you choose a virtual machine, you can restore the full virtual machine, you can restore the virtual machine on a different platform, you can restore just a virtual disk, or you can restore just a file within the virtual machine. You have all the options. In the web-based user interface, you can also restore using download options. You can browse through the files or virtual machines and download the file from the backup. They have a great range of restore options.

    What needs improvement?

    We had some small issues with the reporting, but that was just a matter of fine-tuning the kinds of messages we receive by email. It was a little overwhelming in the initial configuration. So we reviewed our configuration with our partner and customized the reports so that we only get the important reports. I haven't seen any big issues or things that the solution is missing.

    For how long have I used the solution?

    We implemented Commvault at the start of the year, so we have been using it for almost a year now.

    What do I think about the stability of the solution?

    We had one issue. The Commvault server is an Active-Passive cluster and the Active node had some hiccups. It wasn't something serious, but the Commvault server was unable to connect to one of the agents. I believe our partner discovered it because they also receive messages from our Commvault solution. They just informed us that the Commvault server had to be restarted. We did so during working hours because backups are done at night, and there were no issues. It was a standard procedure and we have had no other big issues.

    What do I think about the scalability of the solution?

    At the start of the Commvault project, we put together a list of all the resources that we have. They counted our resources and gave us the exact number of clients we needed to buy to cover all of our infrastructure and we had no issue there. Of course, we also have some plans for the growth of our infrastructure. If we have any big upgrades, we will also upgrade the Commvault infrastructure.

    We have a lot of Commvault's features implemented. We're also in the process of testing the backup of endpoints, such as laptops and devices from end-users. There are just a few features from Commvault that we don't use.

    How are customer service and support?

    We use technical support through our partner because our partner has a lot of inside knowledge. For the majority of issues our partner gives us the solution, but they have had to report some small issues to Commvault support. They spoke directly with Commvault support and the solution was available in a few days. It was a very good troubleshooting experience.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used NetWorker and Veeam. The NetWorker solution was the older solution and, in some very old clusters, we also used TSM (Tivoli Storage Manager) from IBM. The TSM solution was no longer supported and the Dell EMC NetWorker solution, which we used for our physical servers, was difficult to maintain. Veeam was a good solution for our VMware infrastructure, but we needed a solution with support for a wider variety of infrastructure types. One of our major goals was to eliminate our multiple backup solutions by going with Commvault.

    How was the initial setup?

    If we had to do the initial setup ourselves, it would be complex, of course, because we have a big infrastructure with different types of targets. But our partners helped and they managed to cover all the tests that we implemented at the start of the project. So, overall, the setup went really well. It took just a few days, maybe a week, to add our agents. After the initial configuration, it was really easy to roll out the solution to our entire infrastructure.

    What about the implementation team?

    Our partners, called Our Space Appliances, are system integrators in backup and storage solutions. They know our infrastructure.

    Which other solutions did I evaluate?

    We had a process for choosing a vendor. We called a number of vendors and had proposals from the Veeam, NetWorker, Cohesity, and Commvault.

    The big pro for Commvault was that it was a single solution for our entire infrastructure. The licensing model was also an advantage and the experience of the partner was also a big plus. Some of the other solutions we evaluated did not make it to the second round because they did not support all the infrastructure we have in our environment. In the last round, the battle came down to pricing, as well as some small features, and Commvault was the best in all the criteria.

    What other advice do I have?

    Commvault is a pretty comprehensive but, maybe, complex solution when you first start with it. But that's why it is a perfect match for complex infrastructure, as it supports all types of infrastructure. Commvault is not appropriate for small businesses with just one type of virtual environment. There are different vendors that may be better for that use case. But when looking at enterprise backup and recovery options, Commvault is the easiest to use, and it has the widest range of features.

    We are currently moving to Exchange Online. We have between 1,500 and 2,000 users. We have already deployed Teams on the cloud, and now we are migrating user mailboxes to cloud. Our next step, in the following month, will be a backup of Microsoft cloud solutions through Commvault.

    In terms of the coverage of Commvault, we have a big Oracle Database and the Oracle administrators are a separate team. They do their own backups using RMAN. They then move the backup to the separate Sun ZFS  storage. We also tried that backup with Commvault, using the Commvault agent to run RMAN. The test went well, the backup was good, but the database team was used to their old solution. So we agreed to implement a backup of the ZFS file server.

    Ours is an all-on-prem solution so we don't have any other networks being backed up. We do have a DMZ with different VLANs and so there were some problems. We had to install an agent on the DMZ zone, an agent that has access to resources in the demilitarized network. But it's a no-brainer. We just have to open a specific port so that the backup agent can communicate with the CommCell server, and the resources are backed up successfully.

    In addition, to protect against ransomware we use Commvault's alert options because Commvault can predict big changes in the network with its AI solution. This is the first line of defense. The second line of defense is that we are now in the process of implementing secondary, offline storage to ensure an air gap between the primary backup, the replicated backup, and the offline backup storage. In case of a ransomware attack we will have off-site backup storage.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Buyer's Guide
    Commvault Complete Data Protection
    July 2022
    Learn what your peers think about Commvault Complete Data Protection. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    611,060 professionals have used our research since 2012.
    Engineer at a tech services company with 1-10 employees
    Real User
    Top 5
    It helps us get to the point where we have a complete picture of the environment
    Pros and Cons
    • "Commvault's Command Center is one of the best solutions out there. You can rely on Commvault solutions for the most complex and most demanding environments."
    • "Commvault is complex even if the product has comprehensive solutions and covers pretty much every technology out there. There's no unified way to manage all of the products on one single console."

    What is our primary use case?

    Most of our clients have an on-premise environment. They are traditional environments, but they are slowly starting to use the cloud for IT solutions and services. Lately, we've been shifting some workloads to the cloud and using the product there. It's been a slow transition, but we are doing it. We are partners in the Latin American region, so we are trying to find the best fit for every customer and recommend different backup solutions depending on the client. Some are easier to install but lack certain features. 

    Commvault has a large customer base in the enterprise segment, so it provides a complete recovery solution for our largest clients. That's the way we use the product. We focus on enterprise solutions in large companies in Columbia and the South American and Latin American region. Commvault has a strong track record protecting the integrity of workloads, and it has many different features needed in the corporate environment. We have various technologies that need to be backed up and protected. In that sense, Commvault is a comprehensive solution.

    No other vendor has such a wide range of solutions, including traditional on-premises workloads, cyber cloud members, and cloud links. All of those features are comprehensive enough to be considered for the largest client. 

    How has it helped my organization?

    The ability to manage and recover data across platforms and deployments is what we look for in a solution. Technologies are getting more complex all the time. We're seeing the emergence of different technology, including support for containers and various cloud services. These new technologies pose challenges for the backup environment. 

    In the past, we only needed to back up specific databases and certain network tasks. The data is much more extended, and the interactions among different technologies and services are more complicated, so data protection is more complex. So, in this context, it's vital for a product to offer that kind of experience for us. I think that it's what the customers are looking for in this ever-growing and ever-complex environment.

    One of the critical strategies to deal with risk is having an air-gapped copy of the data. In that context, tech solutions and object storage solutions help us to cope with that. So in that sense, Commvault is not different from any other solution that already offers those kinds of air-gapped copies. It helps manage a lot of different storage media and mix up all the storage media that we have so the cost of data matches the cost of the storage solution we are using. It makes no sense to store completely cold data in fast media. That is costly. Commvault has a wide range of support for storage solutions. It comes down to planning. You have to plan where you're going to put every inch of data. Then you're going to put it in the best layer possible depending on whether the information is cold or hot.

    What is most valuable?

    Commvault's Command Center is one of the best solutions out there. You can rely on Commvault solutions for the most complex and most demanding environments. It can meet the requirements of many Fortune 500 companies. It's great for companies that need a robust solution flexible enough to cope with all kinds of environments and technologies. 

    Commvault offers broad coverage by helping us identify unprotected workloads. It helps us get to the point where we have a complete picture of the environment. I think that's a pretty good feature, and it allows us to have a good overview of our protection environment and what workloads are protected and which are not. It's one of the essentials out there for that. 

    When it comes to recovery, Commvault is undeniably one of the best technologies out there. It's got all the different granularity levels that a business requires to get your information back to production. For example, we have their commission discovery, individual items recovery, mailbox recovery, databases, and different tables. Some databases can be recovered individually. This level of granularity enables us to get the most value out of the product.

    What needs improvement?

    Commvault is complex even if the product has comprehensive solutions and covers pretty much every technology out there. There's no unified way to manage all of the products on one single console. There are different things that you need to look for to have comprehensive management of the whole environment. I think that's not one of Commvault's strong suits. 

    Also, even though I think the user interface might improve the manageability of the solution, it can be complex in some cases. You need a lot of experience and different touchpoints to get through environmental management, and it's not a comprehensive or unified solution for that. 

    Commvault is also a solution that requires a lot of time. It demands a lot of time from administrators and requires an administrator to manage it almost full-time. But in this case, it's not a hindrance. While it isn't the easiest product to use, it's one of the most likable ones. It offers a lot of different options and the breadth of support that it has. I think it's just a compromise that you make. In this case, you get flexibility, great support, and a high-quality product, but you lose some in terms of administration. 

    For how long have I used the solution?

    We've been using Commvault for about five years now. When we started, we were just customers, but now we are Commvault managers and consultants. 

    What do I think about the stability of the solution?

    It's a completely stable solution. We haven't had any problems with the software that make implementation a problem or prevent us from using the product effectively.

    What do I think about the scalability of the solution?

    Commvault's scalability is unmatched. Very few competitors have the scalability that Commvault offers. IBM and Veritas might come close, but there are no other solutions that can grow to accommodate enormous environments. So we have to rethink or mix up different backup solutions and technologies. With Commvault, you can do it for either large environments or medium-sized environments as well.

    How are customer service and support?

    I rate Commvault support 10 out of 10. The members of the support team are knowledgeable. They know their product well and are eager to help. Overall, it's a great customer experience. It's a deciding factor that makes customers and clients renew their licenses in a few years. You can buy a product, but you're only going to stay with it because of its quality and customer support. The support is outstanding in this case.

    We've mainly contacted support to get best practices, implementation recommendations, and suggestions about operating the product. But we haven't faced any challenging problems that we couldn't tackle. The documentation has been pretty solid, too. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Early in the process, it takes a long time to get things right and make things do what they are supposed to do based on best practices. Sometimes it takes a lot of time to do it, but it's ultimately worth it. If you put in a few more weeks to get the product implemented properly, it's going to pay off down the road. You'll see some cost savings and it will save you some effort in the future. So I think it's best to do an excellent job at first.

    What was our ROI?

    The savings we've realized from deploying Commvault could be around $100,000 to $300,000, including storage space, rack space, and energy charges. That's a total cost of ownership analysis.

    What's my experience with pricing, setup cost, and licensing?

    Sometimes Commvault can be costly. On the other hand, you need to consider other use cases, verticals, and segments in the market, not just the price. But I think that those are the disadvantages of the factory features that have some room for improvement. The product is excellent.

    The cost of implementing or supporting Commvault can be high. You need to pay attention to the licensing. It's imperative to do careful planning regarding the workflows you will support, and which kinds of solutions or vehicles you're going to deploy because there could be some surprises down the road. 

    I think that's one of the main weaknesses of the product: it might be costlier than the competition. Of course, it's not always the case, but sometimes it could be pricier than the competition. That can sometimes be a barrier to implementing the product in certain regions and specific verticals or certain kinds of customers that are very cost-sensitive. Lowering the price is essential for Commvault to gain traction in other segments, and we have traditional companies reducing their prices. It would be good to see them more in an FNB environment, but the costs are too high for some customers.

    Which other solutions did I evaluate?

    We were looking for a solution with a breadth of support for heterogeneous workloads, so we considered solutions from different vendors, like IBM and Veritas. We also have a good relationship with IBM, but we thought their solution was somewhat archaic. It didn't have support for the latest technologies and platforms like Commvault.

    Using the traditional client-server, those solutions couldn't match the amount of support Commvault offers. It was the perfect match for what we were looking for. One of the key features that led us to Commvault was its elasticity. It gives us the flexibility to run different workloads on the cloud or on-premise and to have them all protected within one technological stack. We're confident in the product because it's a comprehensive solution covering old-fashioned technologies and the newer ones. Every month there is new support for new features and new workloads. We're consistently surprised at the rate of innovation and the support that Commvault is putting into the product.

    What other advice do I have?

    I rate Commvault nine out of 10. One recommendation I have for people considering Commvault is to explore all of the features the product offers. It has many features that aren't explored because of a lack of time or knowledge. I would invite all prospective customers to evaluate the whole breadth of functionality and suggest that they seek the assistance of a qualified implementation team. Do careful planning before implementing the product.

    Isolating and segmenting storage targets from public networks to mitigate lateral moving threats can be difficult with Commvault. It takes thorough and detailed planning. You need to have careful planning before taking on implementation efforts. It's crucial to carefully consider where you're going to deploy and how you're going to divide the various segments of the product into different solutions so that you can comply with your business requirements.

    Commvault might be challenging to deploy sometimes, and you need knowledgeable people to operate it. That doesn't mean it's going to be a failure. When the people are prepared and have skilled implementers, the product is a success from every point of view. So you have to be careful.

    On balance, it is the most comprehensive solution in the market, with the ability to handle all kinds of applications, databases, and virtual workloads. Commvault's portfolio has a great breadth and depth in terms of quantity and quality of supported solutions. For example, Commvault is now supported on the cloud. The ability to mail snapshots back is one of Commvault, which has protection for all those workloads. Some of the competitors have just started to gain traction in this area, but Commvault has been doing it for several years.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner & Reseller
    Flag as inappropriate
    DilipRamgopal - PeerSpot reviewer
    Storage Engineer at a wellness & fitness company with 5,001-10,000 employees
    Real User
    Top 20
    Supports all kinds of environments and reduces storage costs and workload
    Pros and Cons
    • "IntelliSnap for snapshot collection is one of the most efficient and easiest ways to back up large amounts of data."
    • "We do not use Command Center, but we are using CommCell Console. We're navigating and manipulating the entire environment by using CommCell Console, and we are comfortable with it. We didn't find Command Center user-friendly. We found it a bit difficult to use. It decreases the efficiency of the tasks to be performed. It was probably implemented as a centralized application to manage all environments, but it was probably not a good idea. I and my colleagues across the globe are comfortable with using CommCell Console rather than Command Center."

    What is our primary use case?

    We are a part of a global team for data protection. We have multiple regions around the globe that we are supporting 24/7. This is our presence with respect to the data protection environment.

    We are backing up around eight petabytes of data in our organization. We have multiple platforms that are being backed up. We have OS servers, and we are also backing up multiple applications such as Exchange. We are using different databases such as Oracle and SQL Server. We also have NAS shares originating from NAS devices.

    We have a hybrid environment, and we also have on-prem. We are backing up on-prem, and we also have a cloud for which we are using Azure Backup. Currently, I'm using version 11 and service pack 22. I started with version 7, and I have worked on versions 8, 9, and 10.

    How has it helped my organization?

    We have a global presence, and we are backing up a lot of remote sites. We have integrated a couple of cloud services by using Commvault. For the cloud environment, for a few regions, we have not directly backed up. We have implemented the Commvault solution inside the cloud. So, we are using it as a normal backup application rather than using the native backup solutions in the cloud, but for on-prem, we are completely using Commvault. 

    Commvault has a concept of workflows. It has a lot of default workflows, and it also allows you to customize your workflows, which minimizes the manual intervention of the admins. If these workflows were not in place, the admins would spend a lot of time in manual intervention. On average, we save 25% to 30% of workload with the automation of tasks.

    Commvault is helpful in reducing storage costs. There is a concept called deduplication, and Commvault has extensive technology and a lot of features when it comes to deduplication. It is one of the backbone features of Commvault that helps in reducing the space consumed on storage devices, which reduces the storage cost. On average, we can reduce up to 80% of the storage costs by implementing the deduplication technology by Commvault. 

    What is most valuable?

    IntelliSnap for snapshot collection is one of the most efficient and easiest ways to back up large amounts of data.

    It is user-friendly. Commvault offers all kinds of solutions to integrate with multi-cloud, and it is very easy to deploy and integrate.

    Commvault’s coverage for applications, databases, and virtual workloads is very good. I've been working with Commvault for the last 12 years. Commvault can support any workload that you have in your environment. They are also evolving with new technologies. They are being able to adapt to the upcoming and emerging new technologies. You can back up anything by using Commvault. When MongoDB was quite new in the market, Commvault was already supporting backup for MongoDB. Commvault is evolving at a very good pace.

    Commvault offers a lot of solutions for disaster recovery. Previously, they had only native or legacy disaster recovery for standalone backup services. Then, they came up with something SQL Log Shipping where you can have two servers, primary and secondary, and you can do SQL Log Shipping between the two. So. when a primary server goes down, it can bring up to the secondary server by restarting the SQL instances. Commvault also offers high availability. It offers global DNS, and there wouldn't be any manual intervention when one of the backup services goes down. So, it supports the cluster mode. These are the three options right now that Commvault is offering with respect to disaster recovery. They are also offering some cloud-based solutions for disaster recovery.

    Commvault can adapt to multiple storage platforms. There is a vast list of storage arrays that are supported by Commvault. The software drivers are provided with Commvault. It has the IntelliSnap feature, and Commvault is doing well to support multiple storage arrays from different storage platforms.

    What needs improvement?

    We do not use Command Center, but we are using CommCell Console. We're navigating and manipulating the entire environment by using CommCell Console, and we are comfortable with it. We didn't find Command Center user-friendly. We found it a bit difficult to use. It decreases the efficiency of the tasks to be performed. It was probably implemented as a centralized application to manage all environments, but it was probably not a good idea. I and my colleagues across the globe are comfortable with using CommCell Console rather than Command Center.

    Commvault is doing releases very often. The services packs and maintenance releases come quite often. They should slow down a little bit because quite often, when we implement a feature release or a bug-fix release, it causes some issues, and some of the options do not work.

    It is more expensive than other solutions.

    For how long have I used the solution?

    I've been working with Commvault for the last 12 years.

    What do I think about the stability of the solution?

    The frequent releases from Commvault impact the stability. When we implement a feature release or a bug-fix release, quite often, it causes some issues, and some of the options do not work. This is one of the cons that we have related to the stability of the Commvault application.

    What do I think about the scalability of the solution?

    It is very flexible. We did not find any issues with regard to scalability. We are backing up eight petabytes of data. 

    In terms of users, we are a team of six people providing 24/7 support. We are a part of the Global Data Protection team in our organization. In our team, we have Data Protection Engineer 1, Data Protection Engineer 2, and Data Protection Engineer 3. Apart from that, we have Architect 1 and Architect 2. These are the standard roles in any team across the organization.

    We have very well-versed and capable engineers in our team. Our team is capable of planning, designing architecture, and managing operations. We have distributed these roles across the team. There is no dedicated person. Recently, we implemented Metallic in our environment, and as a senior member of the team, my role in that project involved planning, designing, and coordinating with the vendor. I also had to coordinate with different internal teams. We have something called Architecture Review Board. We plan and come up with a solution, and then we propose it to the management and get all the approvals. I have been a part of that. In addition to this, I do the regular normal BAU activities. I spend around 40 hours a week working with Commvault because I am from the core backup and the core data protection team. 

    Commvault is the only enterprise application that we have for this purpose. It is being used in our organization for protecting data, and we plan to continue with Commvault. We don't have any plans to switch.

    How are customer service and support?

    To my knowledge, over the last five years, we have used their professional services only once, and that was to upgrade our Commvault environment from version 9 to version 10. We don't use their technical support much. We haven't had any major issues for which we had to contact them, but we are quite satisfied with their technical support. I would rate them an eight out of 10.

    Which solution did I use previously and why did I switch?

    I have worked on Veritas NetBackup and Dell Networker. Commvault was offering more options and solutions. We also found it to be very user-friendly and easy to deploy. 

    How was the initial setup?

    Its initial setup was straightforward. It didn't take much time.

    After the planning is done, if all approvals are there for the budget and other things, the implementation takes at least two to three months. When the hardware is in place, the deployment of Commvault is not that difficult. Within a day, you can complete all Commvault configurations. It is quite easy to deploy. Only the hardware part consumes a lot of time in terms of approvals, budget, etc.

    What about the implementation team?

    Until now, we haven't reached out to the vendor or Commvault professional services. Commvault has an implementation team that offers services to deploy the solutions in our environment, but we haven't opted for these services. However, a couple of years ago, when we were upgrading our environment from version 9 to version 10, we did opt for their professional services. We required only one staff member from our end and one staff member from their end.

    What was our ROI?

    I do not have the exact number. Its return on investment is probably more than 50%.

    What's my experience with pricing, setup cost, and licensing?

    It is quite expensive when compared to other applications in the market.

    Its license is completely based on workload capacity. If I buy a license for 100 terabytes, I can back up anything. I can back up any platform, technology, or application, which is an advantage. Previously, we had to buy an agent for a particular application, and the cost was different for each agent. Now, the cost is completely based on the storage capacity. The license for one terabyte can cost around $1,700 for backing up anything from your environment.

    Which other solutions did I evaluate?

    We evaluated EMC Avamar and TSM, but we stuck with Commvault.

    What other advice do I have?

    I have recommended this solution to a lot of people based on the experience I had. It is very easy to use and deploy, and it is not that complex. The only con is that it is a bit expensive as compared to other solutions.

    I have been working with Commvault for the last 12 years. They are constantly evolving and coming out with a lot of innovative ideas, which is quite inspiring. The biggest lesson that I have learned by using this solution is that we have to adapt and evolve along with the changes.

    Commvault provides multiple solutions, not only to back up on-prem but also to the cloud. Commvault has a cloud-based SaaS solution called Metallic. We have Office 365 in our environment, and for its backup, we have implemented Metallic. Commvault is playing a huge role in backing up different kinds of environments, such as on-prem, cloud, or hybrid.

    Commvault HyperScale X helps to minimize not only the OpEx cost but also the CapEx cost. Commvault HyperScale X offers a lot of hardware solutions. It is easy to manage. It is just plug-and-play.

    For storing the data on tapes, we have hardware encryptions in place. We have software and hardware encryption, but we do not use Commvault's encryption solution. Commvault does ensure that encryptions are in place for sending the data to the public domain or outside the environment, but we are using third-party encryption tools. Similarly, Commvault provides security solutions that have a lot of things, but we are not using any Commvault-based cybersecurity solution. We have our own solutions that are managed by our cybersecurity team. We have been using them for a couple of years, and we are good with them.

    I would rate Commvault an eight out of 10.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Flag as inappropriate
    Javier_Gonzalez - PeerSpot reviewer
    User with 5,001-10,000 employees
    Real User
    Top 10
    Helps us to accelerate growth because it's easy to expand the whole environment being sure that data is always there.
    Pros and Cons
    • "The solution also provides me with a complete view of our data. I write scripts to report information from the Command Center daily. I report it in HTML and have the status of the last day for the whole environment."
    • "What I need is deeper CLI documentation for both QCommand and SQL queries."

    What is our primary use case?

    We previously had two different backup solutions, one that covered physical machines and another one that covered the virtual machines. We decided to go ahead with an enterprise tool and we chose Commvault to back up both. It's backing up more than 1200 VMs and more than 150 physical machines.

    How has it helped my organization?

    We can follow any backup or restore situation in a granular way: Who did it and which files were restored. If they did a local restore or if somebody restored to another server or another location, we can see it down to a granular level. We can follow each action, including all the administration actions.

    The fact that the solution is a single platform has enabled our company to accelerate growth. With the migration from Veeam and NetWorker to Commvault, the whole environment has become easy for us because we have one tool. It has helped to accelerate the growth because it's easy to expand the whole environment. As soon as we have more data to back up, we can easily change the way we back up the data or increase the storage devices for that data.

    It is also a single platform to move, manage, and recover our on-premise data. It's not only easy to manage physical and virtual machines, it's easy to manage where you want to put the data and where you want to recover the data. It's clear to everyone inside the organization.

    Another benefit is that Commvault minimizes the administration time. Administration that I personally do takes about two hours a day for the whole environment, and that is about a three-to-one reduction.

    The solution has also helped us to optimize infrastructure usage by reducing storage space. With the deduplication option, we have reduced the end storage devices we need significantly. We need 70 to 80 percent less storage.

    We do regular restore and recovery tests, five to 10 times a month, for files, folders, and whole machines. We haven't had an actual attack or virus situation. In terms of the time it takes to restore data, at the physical layer, it's four or five times faster than it was when we used EMC NetWorker. At the virtual layer, it's about 50 percent faster than Veeam.

    What is most valuable?

    I've worked with backup software for the last 25 years. I know NetBackup, Tivoli, NetWorker (Legato), DataProtector (Omniback) and Veeam. I have found that I can cover all what we need with Commvault. 

    The solution also provides us with a complete view of our data. I wrote scripts to report information from the Command Center daily.(A bunch of predefined reports are also available). I report them in HTML and have the status of the last day for the whole environment. Using the interface, I have predefined links to open daily or to send to my supervisors so they can see what's happening. They find it easy.

    What needs improvement?

    What I need is deeper CLI documentation for both QCommand and SQL queries.

    For how long have I used the solution?

    I have been using Commvault for about 12 years. Starting with Simpana

    What do I think about the stability of the solution?

    When you talk about backup it must be stable. If not, we would change the tool.

    What do I think about the scalability of the solution?

    We are increasing the capacity because we have an increase, on average, of about 20 percent a year. It's really scalable. With Commvault, you have a lot of possibilities. You can use your hardware or you can use dedicated hardware from Commvault. There are a lot of options for how you back up your environment. It's really good in this area.

    How are customer service and technical support?

    One of the best points recently with Commvault is that it is a really good support organization. Overall, from one to 10, their tech support is between nine and 10. I used to place calls just to get know-how from the technicians, and sometimes because I really needed it. They always come back with fast and really accurate answers. It's really good.

    Which solution did I use previously and why did I switch?

    As described before, we use NetWorker and Veeam and the idea was to consolidate the whole backup environment with ONE enterprise tool.

    How was the initial setup?

    The initial setup was not complex for me. If you know the tool it's not complex. It could be a little complex for newer people because there are a lot of features. For a beginner, it's really not the best tool. It's not a tool for small business, it's more for medium and big companies.

    We deployed Commvault, in this company, about four years ago, so I don't recall exactly how long it took. I think we needed three weekends to deploy and move all the data.

    In terms of an implementation strategy, we have a team that takes care of backups. We first planned the whole architecture, what we wanted. Then we voted on the pros and cons of the architecture elements and decided where we were going with it. 

    In addition to help from Commvault, we had an external analyst from a third-party who helped us with the initial deployment. Our experience with them was very good. I really appreciated it.

    Internally, there are two of us in the organization who share the backup roles.

    What about the implementation team?

    The implementation took place with our resources, but we have also a contract, with a vendor and also with a technical partner.

    Two eyes see more than one! And if you have a problem, ussualy, you are part of it :)

    What was our ROI?

    From a licensing point of view, we now have one license which covers backup for the whole organization. And we spend less time administering the whole thing.

    The solution's model is cost-efficient, but it depends on your environment. For us it was cost-efficient because we reduced the number of licenses. We came from two backup solutions, covering two types of servers, to now having a global license based on the amount of tera or petabytes we have. We cover all this with our license and that is cheaper than other options.

    Overall, we have seen ROI in terms of both time and money. We started saving 40% of our resources and covering more each day.

    What's my experience with pricing, setup cost, and licensing?

    As I once heard from a car salesman in California: every car has its girlfriend / boyfriend.

    Here it is more or less the same, for each case it is necessary to study which is the best backup tool, basing ourselves first on the technical aspect and then on the financial one.

    Which other solutions did I evaluate?

    At the time we evaluated other options: NetBackup, HP Data Protector, and IBM Tivoli Storage Manager.

    There were two key points when we decided to change. One was the licensing type that was best for us, because the cost could have a big impact on our budget. The other point was internal knowledge of the tools. I cannot say one of these solutions is worse or better than the others. We chose what was better for our environment at that moment. We wanted a solution to cover our whole environment, including at the OS level and the virtual layer, and one with a license that worked with our budget.

    Licensing is a key point when you decide to change or to buy new software. The licensing type has an enormous impact on your budget and your decision. If it doesn't work with your budget... And it's the same technically. If the tool is not good for you, then you cannot choose it. On one hand you have the budgets and the licenses, on the other hand, you have the technical needs.

    What other advice do I have?

    If you don't have know-how regarding this solution, you will need assistance from certain parties, providers or the company itself. That's not only for Commvault, it's for backup tools or any other kind of implementation, in general. You can really make wrong choices at the beginning that are not easy to repair when the whole system is in production.

    Commvault has two interfaces, a Java interface and a full HTML interface. People who use the tool must have the know-how, so internally we teach the people who use the tool how to do backups and restores; we focus on these situations. For me, with my know-how, the tool is really simple, both the Java and the HTML. But for newer people, it might be a little bit complicated.

    The biggest lessons I have learned using this solution are about the different ways to back up a virtual environment, and the different types of deduplication options there are.

    The product is really good for us. I can't say that it would be really good for someone else, it depends on your environment. For us, Commvault is between nine and 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Clay Fosbrink  - PeerSpot reviewer
    Computer Specialist at Centers for Disease Control and Prevention
    Real User
    VSA backups mean we don't have to have a client on each server, reducing complexity.
    Pros and Cons
    • "What is most valuable to me are the search features, where you can search through large backup data sets and find what you're looking for. Our data sets are so big that we're over the petabyte mark. To find a specific file for a specific user out of 10,000 users is a challenge... If we can glean from them a general description of where it might be, the search feature comes in very handy to actually locate it and restore it for them."
    • "The main area for improvement is that we sometimes experience negative effects from their updates. If they had a larger test area for their updates, that would help."

    What is our primary use case?

    I've been here for 37 years and I've seen all the data challenges there are. The Centers for Disease Control consists of multiple centers that are all under one umbrella of CDC, but each center has its own budget, its own IT, and its own data collection. They were all disparate and they could not be put under one system where we could protect all of them. Everybody had their own protection. Everybody had their own little silos.

    Around the time we brought in Commvault, our challenge was to bring those silos together where one larger team could diversify into specific areas. For example, disaster recovery was a whole team of people. That's all they did and they specialized in it. We could develop SMEs in each area of IT, such as disaster recovery, database, and hardware configuration. We had to attempt to bring all these silos together. There's resistance to that to this day, because everybody thinks that they're special and the other people don't matter. Our challenge was centralization at that point. Each area had its own way of backing up and several of them had Commvault already, but it was at that point that we settled on Commvault as our backup solution.

    Before Commvault, virus infection was our big problem. If a virus got fished into a system, recovery was disastrous.

    Currently, our use case is disaster recovery, pure and simple, including everything from a file restore to a complete system restore.

    It is on-premises and also hosted in the cloud. 

    How has it helped my organization?

    We've had problems in the past where a storage person made an error and actually deleted a large chunk of storage, and we recovered it with Commvault. If we had lost that storage, it would have been a catastrophic loss of scientific data. The value of that is incalculable.

    In addition, when we're applying for authority to operate, compliance requires that certain things just have to be backed up. That's a requirement of any system that we allow on our network. It has to be recovery-protected in some way, in the event of an error or a tragedy or an attack.

    What is most valuable?

    What is most valuable to me are the search features, where you can search through large backup data sets and find what you're looking for. Our data sets are so big that we're over the petabyte mark. To find a specific file for a specific user out of 10,000 users is a challenge. Sometimes the user doesn't know the file path. If we can glean from them a general description of where it might be, the search feature comes in very handy to actually locate it and restore it for them.

    If you compare Commvault's user interface for managing on-prem, cloud, or multi-cloud environments in one place with some of the newer stuff that's coming out, it may seem to be a little too complex. But it's so powerful that I don't think the newer stuff competes with it that well.

    And Command Center is helpful for reporting to upper management because they want to know the total figures, like how much we are protecting. They want to know the value of what we're doing compared to the cost of it. With Command Center we can tell them, "Look, we're doing this much and we've had this many restores." I have to do monthly reports to upper management on how successful we are at protection.

    The solution also supports a broad coverage of workloads, absolutely. We use the VSA backups which means we don't have to have a client on each server. That, in itself, reduces a lot of the complexity. The broad coverage also means that we don't need as many personnel to administer things. It also helps with productivity. We're able to meet our SLAs for restores much better than we would otherwise.

    What needs improvement?

    The main area for improvement is that we sometimes experience negative effects from their updates. If they had a larger test area for their updates, that would help. I'm sure that they test, but our environment is probably 1,000 times bigger than their test environment. There are way more complexities in our environment, things that their updates overlook, and that causes a ripple effect of errors.

    For how long have I used the solution?

    I've been using Commvault for about 15 years.

    What do I think about the stability of the solution?

    As long as everything functions in our environment, Commvault is very stable, but that's not the case. There are always ripples in the environment and sometimes those ripples can cause dramatic effects in Commvault, such as corrupting DDBs.

    What do I think about the scalability of the solution?

    It's plenty scalable. That's one of the main reasons that we use Commvault. It gives us scalability and versatility across multiple storage platforms.

    How are customer service and support?

    Their technical support is excellent. Any issues that we've had have been resolved.

    Which solution did I use previously and why did I switch?

    At the time we chose Commvault, it was the best, according to our evaluation. There were three main options: NetApp, Commvault, and one other. There wasn't a lot of competition in that area for enterprise-level organizations.

    How was the initial setup?

    The initial setup was a long time ago and I don't even know if I was involved in it. My lead engineer was involved in it. I was just an overseer at that point and just moving into that position. 

    But I do know there have been a lot of complexities in upgrades from one version to the next. Sometimes we skip a version and go from nine to 11, for example, and there is complexity in that, or there has been in the past.

    What about the implementation team?

    We had direct support from Commvault.

    What was our ROI?

    When it comes to ROI, Commvault is like the return on investment with insurance. When you need it, you see it. But if things are going smoothly you don't see it. However, it has to be there. My favorite saying is, "People really don't care about backups. They only care about restores."

    What's my experience with pricing, setup cost, and licensing?

    One of the most interesting aspects is that the licensing model can be modified. We're paying for our licensing by the client, as opposed to the size of the footprint of the backup, which decreased our cost by about 20 percent.

    There are multiple costs involved. We have the hardware, the tape drives, and the storage that our backup targets use. We use non-recommended storage, which is not as robust as what Commvault recommends, but we're able to make it work. That saves a lot of money on storage and its maintenance.

    Which other solutions did I evaluate?

    I've looked at other solutions but to scale them requires multiple devices, dedicated appliances. In our environment, everything has to be security-scanned and remediated on a monthly basis. The more devices we have, the more complex it gets to do that.

    What other advice do I have?

    If you're a smaller-sized entity, Commvault may be a little bit more than what you need. You get what you pay for. Commvault's scalability and granularity are excellent for a large enterprise, but for a smaller one, some of the alternatives are probably more cost-effective. In this context, a large enterprise is one with storage in the petabyte range. That's where Commvault shines.

    Our Commvault partner is KELYN Technologies. They're a very professional support service, as an intermediary between us and Commvault, so that we get really professional and timely support. We even bring them in on our proofs of concept. As new technologies develop, we have to prove that we can back them up or support and protect them. Having their engineers available to help us work through those issues is very valuable. Anything that they can't solve, they escalate directly to Commvault for us. That way, we don't have to be in that exchange with Commvault. If we're doing a proof of concept and get to an area where we just don't know how to deal with it, they go off, find out, and come back and say, "Okay, now we know how to deal with it."

    And while my staff was mostly pre-trained on Commvault, as new developments and new enhancements come out, KELYN is right on top of them.

    The value, for us, of KELYN comes from the following:

    1. We have a reduced licensing cost.
    2. We have more granular access to engineers to assist with new technology, new concepts. 
    3. And sometimes we'll change our methods due to a new enhancement and they're invaluable in getting those things set up and working correctly.
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    System Analyst at CtrlS Datacenters Ltd
    Real User
    We can immediately recover and enable services on a standby server
    Pros and Cons
    • "We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them."

      What is our primary use case?

      It is used as an enterprise backup solution.

      How has it helped my organization?

      We have a very good disaster recovery solution with Commvault. We have a standby CommServe where logs are being deployed every five minutes. If something goes wrong, we are immediately able to recover and enable services on the standby server. We are achieving 99.9 percent SLA with respect to the backups.

      It also helps to ensure broad coverage through the discovery of unprotected workloads. We can easily identify them in the Web Console where we can see which of our servers is not protected. And if there is no backup for more than one day, we can get a report, and we have also enabled alerts. Those features are really helpful to us in identifying and addressing issues.

      Commvault minimizes the time we spend on backup tasks. I only have to check the health of the CommCells, and the rest of the time I can work on the other tasks.

      What is most valuable?

      It's a very good enterprise backup solution with multiple features. We are able to take a backup of multiple databases. We don't need to use scripts to schedule any kind of local backups. We have a direct plugin for Commvault so that we are able to take backups of any of our databases or application systems, like SharePoint. Commvault is also enabling backup for PaaS services that are deployed on the cloud.

      Commvault provides encryption mechanisms with the latest standards that our customers are looking for.

      The CommCell console is very good and user-friendly. I have experience with NetBackup, HPE DP, and Backup Exec, but I'm really comfortable with Commvault. The console makes it easy to identify exactly what we need to see. For example, there are multiple categories. If a backup needs to be performed on multiple systems, we just configure one client or one group and we can push the agent straightaway. That's a very good feature that helps us to complete tasks on time.

      We can integrate our multiple CommCells in the single Web Console as well and that helps us easily identify how many servers are getting backed up and how many servers are not being backed up. We can see the SLA and the success rate. And even though our customer is huge, we can give them access and they can easily see the SLA and the success rate of the backups. Commvault also recently launched the Command Center. It is very good, enabling us to deploy server plans. It is very good and user-friendly.

      For disaster recovery, there is a feature called Live Sync, and we are also able to export disaster recovery backups to the cloud. If something goes wrong, we are immediately able to recover and continue with business.

      In addition, if something goes wrong and a backup fails, we can trace the issue using the log. Each service has a different log that clearly gives us information about the exact reason for the issue and what needs to be done.

      We have multiple workloads, including SQL, Oracle, SAP HANA, especially Sybase, as well as file systems, VMs, and Exchange mailboxes. Commvault provides very good support for them. We perform 70 to 80 restores on a monthly basis. Over the past year, I have faced challenges with one or two restores. All the rest were completed successfully. And if we get stuck, we can easily use the logs to identify the issue and to make some changes to the configuration. So we are approaching a 100 percent success rate with respect to restoration.

      Commvault has very good procedures for performing backups and restores of SAP HANA databases. As far as I know, no other technology provides an option to perform a restore directly from the backup tool itself. We log in to HANA Studio when we have to perform a restore and Commvault enables this by default. We are able to do the restoration from the Commvault GUI itself.

      Commvault also provides workflows. If you want to decommission a client's systems, there is a workflow where we just have to add the client to it and we can easily complete the task. This is useful when we are informed that a customer is moving out. It would be a huge task for the backup team to retain the backups for such-and-such a period of time and to release the license. Running this workflow makes our work very simple and reduces our efforts as well. The multiple workflows really help us in completing tasks quickly.

      Overall it has great features that fulfill our customers' expectations.

      For how long have I used the solution?

      I have been using Commvault for the past seven years.

      What do I think about the stability of the solution?

      The stability is very good. If you don't follow the metrics and best practices recommended by Commvault, or if you mess up the setup, you may face challenges. If you follow the best practices, it's a very good, stable solution.

      What do I think about the scalability of the solution?

      We can easily expand our licenses and deploy Commvault for our customers, which keeps our business going. From a scalability point of view, I haven't seen many challenges.

      How are customer service and support?

      We get very good support from Commvault if we run into any kind of production issue. They maintain a very good SLA for critical and high-priority tickets. We are really satisfied with their support.

      For example, let's say that something in production is down or multiple customers are impacted. SAP won't join a call and help us in resolving the issue. But if we have a critical CommServe-level issue, and multiple backups may fail, Commvault can easily jump on a call and can help us in addressing this issue. In reality, if something is wrong with a SAP system or if an OS is not functioning, a customer may not be able to do their work. Whereas, without a backup, they can continue their business, but they cannot recover things if something goes wrong. Still, if we raise a high-severity ticket, based on the criticality, Commvault support will definitely jump in. They can help us in one hour, at the most.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      In one of my older projects, deployment of Commvault was simple, but the current one is complex. It's a very big environment. It depends on the environment of the client and the requirements. If you have a shared mechanism and the customer has multiple firewalls at their end, it will be very difficult to integrate multiple customers into one CommCell. But if you have a single project and a dedicated customer in a single domain, it will be very easy.

      What's my experience with pricing, setup cost, and licensing?

      Compared with other backup technologies, Commvault is a bit more costly, but we are satisfied with the support, the services, and the features that we get with Commvault.

      We are using the capacity-based license and have a total of 10 CommCells. In the license file, we can clearly see what kinds of workloads can be backed up.

      Which other solutions did I evaluate?

      Veeam is very useful for Windows-related platforms but we chose Commvault because it does not have any kind of platform dependency when it comes to backups. It has multiple features enabling us to backup Oracle RAC, or Exchange DAG, and IBM Lotus Notes, and any type of PaaS services.

      Commvault has a clear-cut, three-tier architecture, whereas others follow a two-tier architecture, other than NetBackup, I believe. With Commvault, every backup load will be taken care of by the MediaAgent, and administrative tasks will be taken care of by the CS. Evn the CommServe size also not be huge when compared with other solutions.

      What other advice do I have?

      With respect to security, in particular regarding ransomware, Commvault has built-in features that we enabled to protect our environment. As for storage targets, every storage array has its own built-in mechanism for encrypting or securing the data. It is very difficult for a third party to enter and to make any kind of use of the storage arrays.

      Storage cost completely depends on the retention the customer is looking for. If they have, say, a 1 TB system and they're looking for more than two months' retention, there will be a lot of storage utilization. But we do get a very good duplication ratio, close to 90 percent for file system backups, which helps us to minimize the cost.

      Overall, if your infra is very good, once you configure Commvault there are no challenges. It will function well. If something is wrong with the network, obviously, any backup technology will end up with issues. But Commvault is very good.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: Premium Partner
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      Project Consultant at a computer software company with 501-1,000 employees
      Consultant
      Our customers don't have to manage their environments, which means that they have less work to do
      Pros and Cons
      • "Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet.""
      • "I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners."

      What is our primary use case?

      Our customers mainly use it as a mixed backup solution of primarily virtual environments, whether it is Hyper-V or VMware, and also in some cases, physical machines. Some of our customers must have tape access, which is one of the reasons why we often propose and use Commvault.

      We are a partner and service provider for Commvault. For some customers in Belgium, we are also implementing Metallic.

      In Holland, we have some installations with cloud connectivity. However, in Belgium, we only use the cloud for archival purposes at this time.

      How has it helped my organization?

      Commvault helps to ensure broad coverage with the discovery of unprotected workloads. This is important. From the moment that we set it up, we mostly have customers telling us what they need to back up. Then, you can list the machines that are not yet protected. Sometimes, we can see that they are unaware of this, and say, "We didn't know that those servers were not protected yet," or "We did not back them up yet." 

      Sometimes, if you have multiple admins working in environments, you will see a growth of machines and the backup people responsible are not always aware of this. Therefore, it is very important to explain to customers that they need to perform a check monthly. They should also check with their admins or application owners to see what is necessary, because sometimes application owners may need to pay for it or the customer will need newer licenses. It is important for them to know, especially these days. In the case where you have servers which are not yet protected, you have bigger issues.

      We use Commvault's ransomware protection and detection on media agents. From the moment that we can configure media agents, we have already enabled that option. We will then address with customers the possibilities, a way forward, and regular checks with resources. As a service provider, if we configure a customer, then they will set up a monthly restore test. Also, if a customer demands it or finds it necessary, we can perform disaster recovery tests.

      What is most valuable?

      Commvault can do everything for every operating system and application. Whether it is cloud-based, like Office 365, or not, it is possible with Commvault. 

      What needs improvement?

      Sometimes for customers, it is difficult because you can see all the features. Sometimes, it is difficult for them to use or understand it. Once they have had some training from Commvault or us, they are really happy with the solution.

      I would assess the Command Center as a very useful but sometimes difficult tool. It is multipurpose. It has all the features of logging and monitoring, especially for the actual setup. For us, it is easy because we work daily with it, but for customers who only use it once a week, they sometimes have some difficulties. Command Center is not user-friendly for beginners.

      This is also the reason why we propose to customers to use the Web Console. I know that some older customers are not yet really aware of this tool. However, from the moment that they start using the tool and search possibilities, they will then go to that Web Console instead of the Command Center.

      Ransomware is a major problem these days, and whatever improvements they can make to be more secure on this is always good. At this moment, they have a large install base and a very broad package for backup of applications, for OSs and Hyper-V, with a cloud integration. This will be a major part of their growth and change in the future. 

      We would like the ability to restore to and from the cloud to on-prem. While they are already very big in this aspect, this could be an improvement over the next few years.

      For how long have I used the solution?

      I have been using it for approximately three years. However, my company has been using it much longer.

      What do I think about the stability of the solution?

      It is a very stable product that has many features. 

      What do I think about the scalability of the solution?

      Scalability is very good. It can go very far with the number of media agents and its database. 

      You have hyperscale possibilities, which is not something that I work with a lot. However, if necessary, you can also use the appliances to scale. 

      For normal environments with servers and media agents, it is rather easy to scale. We sometimes start with small media agents using a physical server. We always have the possibility to extend it with more disks. It is easy for Commvault to scale the disk capacity.

      How are customer service and support?

      The technical support is very good. We have a general account with Commvault where we can open cases and get assistance. Up until now, it has always been very good.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      Sometimes, they have already used Dell EMC NetWorker. When Dell EMC tries to sell them PowerProtect, we will suggest moving to Commvault because we know it is very good and has a stable environment.

      How was the initial setup?

      The initial setup is straightforward because I know the product rather well. I can say that customers who see it or sometimes migrate from another product to Commvault find it difficult. For example, you need to have a CommServe server with a database. The database could be on another server or virtual machine. Then, you will need to have media agents.

      What was our ROI?

      By using our service provider solution, customers often have less work than before. They don't have to manage an environment themselves. They can get reports about whether backups fail or not. They can also ask us to perform restores, etc.

      Which other solutions did I evaluate?

      The main reason that customers often choose us is because we can use Commvault as a service provider. So, the customer does not need to install a CommServe server and database on-premises. Instead, we can simply use a media agent with clients and back up their data on a temporary media, then replicate the data to our data center and servers. So, they will have double security, e.g., on-prem for fast restores. Initially, after one weeks to two months, they will have longer copies and retention periods on our site, where they have the possibility to perform restores or replication to their on-prem environment.

      Sometimes, for customers, the setup is difficult compared to Veeam, which we sometimes also sell to much smaller customers. However, for the bigger customers, we use Commvault.

      If it is a bigger physical and/or virtual environment with a lot of applications, Commvault is the way to go. We have noticed with Veeam, especially if you have physical database servers, that it is sometimes a hassle to configure and back up. For smaller customers who only have a virtual environment of around 50 to 60 VMs, Commvault might be too big, painful, and difficult. In these cases, we might propose the Veeam solution.

      Rubrik and Cohesity have large cloud solutions. However, in Belgium, it is mainly the virtual environment that we need to protect as well as physical servers for bigger customers, which is why Commvault is the best solution for us.

      What other advice do I have?

      I primarily still use the Commvault Command Center. We teach a lot of customers to use the Commvault Web Console because it is easier for them to use. Also, for future upgrades, the newer versions are aware of the web and HTML5 interfaces, but not Command Center.

      It is good to have an assessment of the environment beforehand to really look at the retention of the customer's backups. If they are already using a solution, it is important to determine if the configured retention times are up to date. It is also important to know if cloud integration is necessary or will be in the future.

      I would rate this solution as eight out of 10. There is always room for improvement.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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      Buyer's Guide
      Download our free Commvault Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.
      Updated: July 2022
      Buyer's Guide
      Download our free Commvault Complete Data Protection Report and get advice and tips from experienced pros sharing their opinions.