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Citrix Gateway OverviewUNIXBusinessApplication

Citrix Gateway is #1 ranked solution in top Universal Access Gateways, #2 ranked solution in top SSL VPN tools, and #8 ranked solution in top Enterprise Infrastructure VPN tools. PeerSpot users give Citrix Gateway an average rating of 8.0 out of 10. Citrix Gateway is most commonly compared to Cisco AnyConnect Secure Mobility Client: Citrix Gateway vs Cisco AnyConnect Secure Mobility Client. Citrix Gateway is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
Citrix Gateway Buyer's Guide

Download the Citrix Gateway Buyer's Guide including reviews and more. Updated: July 2022

What is Citrix Gateway?

Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform. Citrix Gateway provides users with secure access and single sign-on to all the virtual, SaaS and web applications they need to be productive.


Citrix Gateway was previously known as Citrix NetScaler Unified Gateway.

Citrix Gateway Customers

Aeronamic, Avianca, Bechtel Corporation, Betfair UK, Catholic University Leuven (K.U. Leuven), Centene Corporation, Cerner, Charityshare, City of High Point, Clark Builders

Citrix Gateway Video

Citrix Gateway Pricing Advice

What users are saying about Citrix Gateway pricing:
  • "The price could be lower."
  • "It costs about 4,000 a year."
  • "I believe the pricing is comparable to SaaS"
  • Citrix Gateway Reviews

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    External Access Services Specialist at GlaxoSmithKline
    Real User
    Provided the ability for remote work during the pandemic
    Pros and Cons
    • "Providing our organization the ability to work remotely was the most valuable feature of Citrix Gateway. I also enjoy that they are always adding features."
    • "As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust."

    What is our primary use case?

    I use Citrix Gateway daily. We are expanding the usage all the time.

    The solution is for external users who want to get into the office network. We provide external access to external users so they can access the application.

    How has it helped my organization?

    During the pandemic, many people were unable to go to the office. Citrix Gateway enabled them to work from home and access the office network.

    What is most valuable?

    Providing our organization the ability to work remotely was the most valuable feature of Citrix Gateway. I also enjoy that they are always adding features.

    What needs improvement?

    As an organization, our initiative is to move to the cloud, Citrix Gateway needs to improve its cloud capabilities and make the cloud solution more robust.

    Buyer's Guide
    Citrix Gateway vs. SonicWall SMA
    July 2022
    Find out what your peers are saying about Citrix Gateway vs. SonicWall SMA and other solutions. Updated: July 2022.
    621,548 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Citrix Gateway for six years.

    What do I think about the stability of the solution?

    This is a stable solution. Our company uses Citrix because it is stable, and it is the primary product for virtualization. 

    What do I think about the scalability of the solution?

    Citrix Gateway is scalable.

    How are customer service and support?

    My experience with Citrix support has been good. I would rate them a four out of five.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of Citrix Gateway is complex. I would rate the setup complexity a four out of five.

    Deploying only takes one to two hours, but depending on the design, it can take longer. We need to get a lot of configuration details from the firewall and network team, which is time-consuming. The solution requires two people to deploy and maintain, however it is part of the whole Citrix package.

    What about the implementation team?

    We implemented the solution in-house.

    What other advice do I have?

    I would rate Citrix Gateway an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Hosting Solutions Systems Analyst at a consultancy with 11-50 employees
    Real User
    A stable solution, but comes with a complex setup and unresponsive tech support
    Pros and Cons
    • "The solution is stable."
    • "As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration."

    What needs improvement?

    As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon. 

    What do I think about the stability of the solution?

    The solution is stable. 

    How are customer service and technical support?

    Tech support is not that great. Whenever an issue arises, it takes them time to respond and they do so via email. This is something we do not like. 

    How was the initial setup?

    The initial setup is not straightforward at all. I feel it to be complex and unclear. 

    Which other solutions did I evaluate?

    The reason we were comparing Citrix Gateway to other solutions is to ensure that a VPN can be used on a desktop, for third-party security reasons. 

    We don't want a situation in which a person can connect to his desktop, but is forced to use our environment using Citrix Gateway. There is no need to use the solution if one wishes to utilize Cisco VPN for connecting to Azure via VDI or to remote the RDP into it. However, Citrix Gateway gives one a better picture of place. Its administration is a bit better and it makes the creation of videos easier and faster once it's set up. 

    My advice to others who are contemplating using the solution is that going with Cisco is preferable, even though Citrix Gateway is a good product. 

    What other advice do I have?

    Automation is important. At the moment, I am testing for ease of administration and, with the risk that ransomeware poses, for security. 

    I rate Citrix Gateway as a six out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Citrix Gateway vs. SonicWall SMA
    July 2022
    Find out what your peers are saying about Citrix Gateway vs. SonicWall SMA and other solutions. Updated: July 2022.
    621,548 professionals have used our research since 2012.
    Saquib Hameed - PeerSpot reviewer
    VDI Technology Specialist at a financial services firm with 5,001-10,000 employees
    Real User
    Is easy to install, stable, and scalable
    Pros and Cons
    • "It is easy to set up and is stable. It is scalable as well, depending on the model."
    • "Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one."

    What is our primary use case?

    In our environment right now, we are using NetScaler. We purchased two devices last year for our Citrix VDI environment, for load balancing and gateway features for VPN connectivity.

    What is most valuable?

    It is easy to set up and is stable. It is scalable as well, depending on the model.

    What needs improvement?

    Security enhancements could be made, and technical support could be improved.

    Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one.

    Right now, the multi-factor authentication solution built-in with the product works, but it actually uses Google Authenticator, a third-party authenticator. I would like Citrix to launch their own authenticator-based software so that it will be more secure. It will be more personalized according to the requirements too. 

    For how long have I used the solution?

    I've been working with Citrix Gateway for around two years.

    What do I think about the stability of the solution?

    The product has been stable so far.

    What do I think about the scalability of the solution?

    It is scalable depending on the model you have. We have about 5,000 plus users in our company.

    How are customer service and technical support?

    Technical support is quite good. Improvement is needed on the technical side, response time, and technical engineer support.

    How was the initial setup?

    The initial setup was very easy.

    What's my experience with pricing, setup cost, and licensing?

    The price could be lower.

    What other advice do I have?

    On a scale from one to ten, I would rate Citrix Gateway at nine.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    GM COE at a tech services company with 201-500 employees
    Real User
    Top 5Leaderboard
    Very flexible configuration; useful for logging features and combinations
    Pros and Cons
    • "The solution has very flexible configuration."
    • "The solution has unnecessary limitations."

    What is our primary use case?

    I'm the general manager and CEO of the company. 

    What is most valuable?

    I like the very flexible configuration of Citrix. It's very useful for our regulations where we are able to log features and combinations. It offers a greater variety of features than any other gateway. 

    What needs improvement?

    Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.

    For how long have I used the solution?

    I've been using this solution for 10 years. 

    What do I think about the stability of the solution?

    The solution is stable and they are currently upgrading. We identified two bugs that have now been fixed. 

    What do I think about the scalability of the solution?

    The solution is scalable and we have one or two people responsible for maintenance. 

    How was the initial setup?

    The initial setup is very straightforward. If it's a complex configuration, deployment might take one week, otherwise it should just be a day or two. 

    What other advice do I have?

    I highly recommend this product for any type of organization.

    I rate this solution a 10 out of 10. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Manager of Infrastructure and Security Services at a government with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Extremely good support, pretty full-featured, and adds great security

    What is our primary use case?

    It is our application filtering and gateway portal for our Citrix end-users. We have its most recent version.

    What is most valuable?

    It adds great security to your outfacing information.

    It is pretty full-featured. There are a lot of things that you can do with this. It is amazing what it can do.

    What needs improvement?

    Its interface could be made a lot easier. It is very kludgy.

    Its initial setup could be easier.

    For how long have I used the solution?

    I have been using this solution for quite a few years.

    What do I think about the scalability of the solution?

    Out Citrix team deals with it, and there are three people who work on it.

    How are customer service and technical support?

    Their tech support is extremely good. I haven't heard of any issues with their tech support.

    How was the initial setup?

    It is complex and could be easier. It took us about two weeks to deploy.

    What about the implementation team?

    We used a consultant. They were good. They knew the product.

    What's my experience with pricing, setup cost, and licensing?

    It costs about 4,000 a year.

    What other advice do I have?

    I would advise others to definitely go through somebody who knows the product.

    I would rate this solution a nine out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Kunle Oyetola - PeerSpot reviewer
    Head Of Business at Zeta-Web Nigeria Limited
    Real User
    Top 5Leaderboard
    Performs well, but technical support needs improvement

    What is our primary use case?

    We use it to consolidate remote access to provide single sign-on across all of the applications.

    What is most valuable?

    It performs quite well.

    What needs improvement?

    Technical support could be improved.

    For how long have I used the solution?

    I've been using Citrix Gateway for about four years.

    What do I think about the stability of the solution?

    It is stable, and we have had no issues.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and support?

    There are some delays in getting support. They eventually come through and get it sorted though, especially if you know the right channels to go through.

    How was the initial setup?

    The initial setup is straightforward based on your skill level. That is, if you're not familiar with Citrix, it won't be straightforward. If you are, it will be straightforward.

    The actual deployment took two to four weeks.

    What other advice do I have?

    I would rate this solution at seven on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Principal IT Consultant at a tech services company with 5,001-10,000 employees
    MSP
    Top 10Leaderboard
    An easy-to-use solution for building basic configurations

    What is most valuable?

    It's easy to build basic configurations.

    It's easy to use for both unmanaged and managed clients. It's very simple, all you need is a browser.

    What needs improvement?

    We have experienced issues relating to multi-factor authentication.

    For how long have I used the solution?

    I have been using this solution for more than ten years.

    What do I think about the scalability of the solution?

    Citrix Gateway is both stable and scalable. You could have anywhere from 50 to 50,000 people using it. 

    How are customer service and technical support?

    The technical support is very responsive and fast. 

    How was the initial setup?

    The initial setup was very straightforward. You can get it up and running within four hours.

    What's my experience with pricing, setup cost, and licensing?

    I believe the pricing is comparable to SaaS.

    What other advice do I have?

    On a scale from one to ten, I would give Citrix Gateway a rating of nine.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    COE Manager - Intelligent Process Automation at a manufacturing company with 10,001+ employees
    Real User
    Top 20
    It is easy to use, but needs better automation

    What is most valuable?

    Its ease of use and how everybody can easily work through it are the most valuable features.

    What needs improvement?

    We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.

    For how long have I used the solution?

    I have been using Citrix Gateway for five years.

    How are customer service and technical support?

    Their technical support is good.

    How was the initial setup?

    It is medium in terms of complexity.

    What other advice do I have?

    I would recommend this solution. I would rate Citrix Gateway a seven out of ten. There are a couple of features that could be improved. These features are available in other solutions, such as VMware.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user