Blue Prism Cloud Reviews

Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we use for different scenarios, such as CRM systems or customer support systems. Depending on the situation, we can automate these systems with Blue Prism Cloud. I have utilized some use cases to generate reports from SAP and those kinds of CRM systems. We can also integrate with ServiceNow, allowing us to automatically create a ticket if something goes wrong, establishing a self-healing system that uses automation to resolve issues. For example, if our server is down, we can employ Blue Prism agents to restart the servers. This kind of self-healing use case can also be implemented.

The best features in Blue Prism Cloud stem from my decade of experience working with it, beginning when I was with IBM. Over time, Blue Prism Cloud has evolved significantly, transitioning from a code-intensive approach to a more no-code capability, which is one of the advancements I appreciate. Additionally, their incorporation of AI into the system is another advantage. They seem to be ahead of their competitors such as Automation Anywhere and other tools, and now support workflow-based automation.

The user-friendly interface of Blue Prism Cloud has significantly aided my team's ability to design automated processes. They have integrated a workflow-based system into their UI, which benefits clients by allowing them to create agents and deploy them without needing extensive coding knowledge. These advantages provided by the UI enhance our platform experience.

The integration of AI and machine learning in Blue Prism Cloud influences our automation initiatives by providing proprietary AI features as well as the option to integrate with external AI LLMs like OpenAI or cloud services such as Amazon Bedrock. This flexibility is very beneficial. One notable AI feature includes the no-code capability, which acts like a co-pilot AI, assisting developers in establishing use cases for deployment. The self-healing capacity is another aspect; if agents are running and something seems off, Blue Prism Cloud can leverage its AI to monitor systems over time and identify issues, either reporting them or solving them, if feasible given their knowledge base. Additionally, there is significant cognitive power available to search through vast amounts of data across corporate databases, PDFs, or documents, showcasing various use cases for AI capabilities.

The main benefits that Blue Prism Cloud brings include the integration of artificial intelligence in automation processes, the introduction of AI capabilities within the automation agents, and the availability of pre-built automation agents. Moreover, Blue Prism Cloud excels in agentic AI flows, where there is no need for manual agent creation, as there are pre-built agents suitable for different layers of agentic AI.

The security features in Blue Prism Cloud impact compliance efforts through both cybersecurity and government regulation aspects. They have built-in PCI compliance and HIPAA compliance features, enabling them to filter PII, SPI, PHI data. The effectiveness of the cybersecurity measures depends on the customer environment where it is deployed. Being a SaaS solution, they offer dedicated integration capabilities and a multi-cloud setup, enhancing cloud-native security to help prevent cyber threats for the customers we deploy to.

The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents. I believe more capabilities in that area could be beneficial.

At the moment, I don't recall any specific features or functionalities missing from Blue Prism Cloud that come to mind.

In terms of complexity, I find that Blue Prism Cloud is somewhat straightforward to use. Flexibility-wise, it engages well with Microsoft-based technologies. However, there are challenges with OCR capabilities that remain an issue. While there are readily available features that work well, the effectiveness does depend significantly on the type of use case I am implementing.

Regarding performance and scalability, I find scalability in Blue Prism Cloud to be good currently. As it adopts a decentralized model, I haven't encountered any scalability issues. However, the performance is contingent on the underlying infrastructure where the agents run; if there are restrictions there, it may affect the performance of Blue Prism Cloud.

My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't encountered significant problems so I can't complain.

I would rate the technical support of Blue Prism Cloud between seven to eight out of ten.

Positive

Measuring success since implementing Blue Prism Cloud largely depends on specific use cases. For example, in one instance with an customer, we improved the CSAT score by 5% within a quarter of implementation. That's just one instance; results can vary case by case. Additionally, if we consider a scenario where ten people were initially working on a task, using the automation could reduce headcount and lead to significant cost savings. These are the kinds of parameters I utilize to assess savings and benefits.

The pricing aspect of Blue Prism Cloud presents a tricky question as there isn't a one-size-fits-all answer. The cost-effectiveness varies depending on the specific use case. Nonetheless, I can say that in the SaaS mode, the pricing structure is indeed more flexible compared to the previous enterprise-based licensing, having shifted to a more SaaS-based, usage-driven model which I find better.

Between Blue Prism Cloud and Automation Anywhere, I prefer Blue Prism Cloud for decentralized automation. In contrast, Automation Anywhere is better suited for more centralized automation setups, providing greater centralized control of the automation agents. Blue Prism Cloud excels for decentralized systems because agents can operate more independently while still integrating easily with other SaaS solutions, allowing for more flexible end-to-end automation architectures.

When advising organizations considering Blue Prism Cloud, I emphasize the importance of understanding their architecture and enterprise landscape prior to implementation. If they are pursuing a multi-cloud or hybrid cloud journey, Blue Prism Cloud can be an effective solution. Conversely, for a more centralized on-premise approach, other tools may be more suitable than Blue Prism Cloud.

I rate Blue Prism Cloud eight out of ten.

My use case for Blue Prism Cloud is for automation.

The best features I appreciate about Blue Prism Cloud are the hub and interact, plus I can access it anywhere with the web URL feature.

I also appreciate the business features in Blue Prism Cloud, where I can provide the API to the clients and end-users whenever I want to interact with the application, and the desktop automation feature is there as well.

The user-friendly interface of Blue Prism Cloud is nice, and compared to the previous one, it has some advanced features such as drag and drop, PDF extraction, and accessing external applications with connectors, which has helped me design and automate processes.

Regarding the security feature, Blue Prism Cloud has introduced a CyberArk feature, which acts as a credential vault, making it more secure compared to the application level. Previously, I used a credential manager for the application level, and now CyberArk is an advanced institute of management recognition software where I can recognize my application, and it provides rotational passwords that no one can access.

In my organization, the solution's analytics tools are helpful as we utilize a dashboard feature.

The area for improvement in Blue Prism Cloud is the support component. Whenever I reach out to the Blue Prism community, they consistently request knowledge sessions for everything, whether it is an advanced feature or not.

They are not supporting in terms of scheduling calls from their end, with knowledge sessions being chargeable from an organization level, making my organization unwilling to conduct a session for each use case. I believe that desktop automation should log out if it is idle for 10 minutes, as that would be more secure for business users.

I have been using Blue Prism Cloud since the beginning of this year.

The deployment of Blue Prism Cloud takes hours.

Stability-wise, Blue Prism Cloud is satisfactory, and I would rate it at eight.

The scalability of Blue Prism Cloud is also rated at eight.

I rate the technical support for Blue Prism Cloud at six.

Neutral

While I'm not completely aware of the other RPA automation tools, I can compare Blue Prism Cloud with Power Automate and UiPath. The automation of providing the inputs is somewhat safer and more secure compared to other automations such as UiPath, where access is through orchestrator. Blue Prism Cloud requires a secured application installation and is licensing software.

Concerning pricing, it's moderate now, but when it comes to the cloud, it is a bit expensive.

I can recommend Blue Prism Cloud to other users. Overall, I rate Blue Prism Cloud seven out of ten.

We used to provide the license, and we used to automate their services using Blue Prism and UiPath, and then utilize the license there.

We used it for process automation. I liked the ease of installation. Generally, with OnPrem, there is always an issue with an environment or site having an issue. So, with the cloud, it's easily available. So, the on-premises model is quicker comparatively with the Internet speeds and all. But it's a good solution.

We used a couple of OCR capabilities, the optical character recognitions. It was kind of, but the OCR models that they had did not fit into our organizational thing because the requirement I had was handwritten invoices, which I had to convert to one standard language for the bot to execute. It was going to be costly. We did a POC, but the finances did not match, so we had to drop it.

There is room for improvement in the speed. And then, if we install it on-premises, it's always better. Normally, it's always on the faster side when we have to code or when we have to deploy some packages. 

Whereas on the cloud, when we get it from the cloud to on-premises, that is where it takes a lot of time. So, I would definitely recommend speed, which is one thing that's hard to overlook.

I manage projects on Blue Prism, and I have done that for three or four years.

I would rate the stability an eight out of ten because when we did the manual scraping, the automation wouldn't yield the same result when the screen dimension changed. 

These days, screen resolution, internet connectivity, and other issues can affect it. Whenever we were doing manual scraping, we faced these difficulties. It did not work when we used a monitor of a different size or when the internet speed was slow. We did face all these things, especially with manual scraping.

I would rate the scalability a seven out of ten. The scope of improvement there is, if you look at UiPath, they have a library where you kind of get a blueprint code and play with it. 

For example, suppose I do some authentication or something. I have UiPath. At least I have libraries now where I can go and pick the code rather than developing on my own. And that is where Blue Prism doesn't have it. So that is something good to have.

My clients are mostly enterprise businesses.

The customer service and support are okay. 

Positive

I would rate my experience with the initial setup a seven out of ten, with one being difficult and ten being easy. 

It is both on-premises and the cloud. It's on a private cloud.

The deployment takes a couple of hours.

I would rate the pricing a five out of ten, with one being cheap and ten being expensive. There are so many things that go into it. It's just my opinion.  

With other tools, everything is separate. The orchestrator will cost you something, the license will cost you something else, and so on. There are advantages and disadvantages to both.

I would recommend it to others. 

There are two things. Normally, in RPA, there are two tools: UiPath and Blue Prism. And then there is Automation Anywhere. These are the three famous tools in the market right now. Automation Anywhere only deals with the front end; it doesn't deal with the back end. Whereas Blue Prism deals with the back end, where they can customize flows and everything. That's the reason why I would kind of suggest Blue Prism to others.

So, my recommendation actually depends on the use case, to be honest. There are tools that we have to use other tools for because Blue Prism was not equipped. At that time, even the APIs were not that great when we could connect Blue Prism to external AI tools; it was about maybe two or three years back.

Overall, I would rate it an eight out of ten because Blue Prism needs to take care of the speed.

We use the solution for back-office accounting automation.

It automates our accounts payable process, requiring no human interaction and saving us a hundred percent of the time.

It's good for automating in circumstances where scripting falls. We use it as the bubblegum between systems without a solution.

Edge browser extensions could be made slightly more resilient. It would be nice if they could package new libraries for end users rather than have them search for libraries.

The extension resiliency would be huge. If we're looking for intelligent document processing and OCR functionality, we haven't found them yet. 

I have been using Blue Prism Cloud for three years.

I rate the solution’s stability an eight out of ten.

It could be scalable with very strict development guidelines, but it can have pitfalls if you don't follow best practices. It is suitable for all types of businesses.

Twenty people who work three days a week are using this solution.

I rate the solution’s scalability an eight out of ten.

We have used UiPath and Automation Anywhere. We decided to go with Blue Prism because of its intuitive user interface, which makes it easier to visualize our processes.

The initial setup is straightforward and takes three months to complete. One infrastructure specialist is enough for it.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

We used a third party for the deployment.

We have accomplished increased and enhanced processes with time savings and error reduction.

There are costs for the machine to run the robots on.

I rate the product’s pricing as two out of ten, where one is cheap, and ten is expensive.

The security is no less capable than any of the other implementations and depends on our ability to implement proper security measures.

I advised you to use Blue Prism for back-office automation if you have experience with process flow diagramming.

Overall, I rate the solution a nine out of ten.

We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement agents, and IT business analysts.

We can save on staff costs by automating processes.

The RPA component is the most valuable feature. 

Blue Prism should adopt a low-code approach. Most RPA vendors only provide what they call a "form builder." A low-code designer would enable us to build a custom UI.

I have used Blue Prism Cloud for about two years. 

I rate Blue Prism Cloud nine out of 10 for stability. 

Blue Prism is effortless to scale from a technical perspective, but it's limited by how much you can spend. You'll need to pay 18,000 pounds each time you want to scale.  

I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the maintenance package you purchase. The more you pay, the quicker they are. 

Positive

I rate Blue Prism Cloud eight out of 10 for ease of setup. It's a cloud-based solution, so it isn't hard to set up. The deployment time is hard to quantify because I work for the government, and we need to go through all these internal reviews, but the technical part takes three to four weeks. 

The biggest challenge is security because we need to integrate it with Active Directory and set up VPN tunnels, security profiles, etc. We deployed Blue Prism in-house and used three people to set it up. One solution engineer is enough to maintain it. 

We've seen a 100 percent ROI. 

I rate Blue Prism Cloud six out of 10 for affordability. It's in the middle. We're paying more than 100,000 pounds annually. It scales in units they call "physical workers." If you want to add another, it costs about 20,000 pounds each. It's based on the number of processes, not the usage. We have more than 40 processes. 

I rate Blue Prism Cloud nine out of 10. If you're implementing Blue Prism, you should consider how fast you'll need to scale. If you don't plan ahead, you're liable to get out of proportion. 

We use the solution for creating reports of transactional activities. It is an RPA software.

It works really well with systems like SAP. There is no latency in the product. It also works as a cloud-based CoE. It can be used for orchestration and deciphering documents. The tool is very easy to use. It is a low-code and no-code solution. It reduces the code development time by a month. It is a very productive and powerful tool.

The AI model is very generalized. The product must improve its AI model. The product has some stability issues with tools like Java Access Manager. The tool does not perform well with legacy systems. The solution is unable to read some UI components in legacy systems.

I have been using the solution for more than one and a half years.

It is a really reliable tool. Most of the time, it gives us stable results and outcomes. I rate the tool’s stability a nine out of ten. It just has issues with legacy systems.

The tool is definitely scalable. We have more than ten licenses. I rate the scalability a ten out of ten.

Support is not bad, but it is time-consuming at times.

Positive

I rate the ease of setup an eight out of ten. My organization started engaging with the solution on September 2021 and got the developer’s license in January. The process took four to five months, from the POC to receiving the license. They did some validation testing and had to make some contracts.

Three to four people from my organization were involved in the deployment, including the IT manager, one person from the infrastructure team, and a solution architect. The infrastructure person was responsible for building the server, database, and other background activities. The solution architect guided the end-to-end commissioning of the tool. A third-party consultant also guided the team on the steps to follow.

A team of five people maintains the solution. They manage the incident report, debugging, and cleaning the database. They are available 24/7.

Blue Prism has really good training courses. People planning to use the solution must take a look at the courses. It is a really helpful product. Overall, I rate the product a nine out of ten.

We were able to bridge different user types across various industries using Blue Prism Cloud and successfully implemented cross-region functionalities for a line of business within the insurance sector.

One of the most valuable features is automating manual and repetitive business processes, streamlining operations and reducing manual labour.

Blue Prism Cloud is a solid product that fulfils its intended functions well. Although there is room for improvement, it has integrated various cognitive and intelligent document processing features into a single product. But needs to effectively automate RPA processes despite some initial challenges addressed through product updates and new features.

I have been using Blue Prism Cloud for the past seven years.

Regarding stability, I would rate Blue Prism as very stable, a nine out of ten.

I would rate the scalability of Blue Prism Cloud an eight out of ten. 

After overcoming initial challenges, the platform has proven to be quite robust.

The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a great experience working with them.

Positive

The initial setup was straightforward overall. We encountered some challenges regarding scaling up our presence and integrating the solution within our enterprise. We sought help from commercial services, consultants, and internal experts across different departments to overcome these challenges. We also learned from experience, collaborated with the product team, and devised solutions to address the complexities. The maintenance typically involves a team of around 10-12 people to manage multiple environments. If we include general maintenance tasks, it would probably require around thirty to forty people globally.

Initially, a small team deployed Blue Prism Cloud for us. However, as the deployment scaled across different lines of businesses and regions, we expanded the team to include individuals from various job roles. It included cloud experts, developers, SQL server specialists, and professionals. With support from Blue Prism, we successfully deployed and integrated the solution.

We've seen tangible benefits since implementing Blue Prism. We have significantly streamlined our business processes. It is especially noticeable when dealing with legacy systems or mainframes where automation has been crucial in managing multiple activities across different platforms.

We found the pricing reasonable, and it aligned with our budgetary requirements.

I would consider recommending Blue Prism as a viable solution. It performs well in many areas, especially when handling complex use cases. We've built our operations around it and have seen significant benefits.

Overall, I would rate it a seven out of ten.

The solution is extensively used for reporting purposes in our company.

Everybody in the organization can utilize Blue Prism Cloud. For the process of automation of any solution, I can share it easily or run it on the cloud. I can deploy it in the bot machine easily while also having to see the status of the product's automation process. With the bot, I can easily manage or monitor from that cloud. If I have to stop something from the cloud or if I have to stop, run, rerun it, or give any updates, I can do it easily from the cloud from anywhere.

The AI part is currently missing in Blue Prism Studio. AI is available in the cloud system. It would be good if the AI part is included in Blue Prism Studio, which can make it much more efficient and good to work.

I have been using Blue Prism Cloud for eleven years.

It is a stable solution. I rate the stability a nine out of ten.

It is a scalable product.

There are approximately 60 to 70 developers using the solution.

I rate the product's scalability a nine out of ten.

The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our machines and work on fixing the issues.

I rate the support a ten out of ten.

Positive

The licensing of the solution is on a subscription-based model and costs around 4,999 for one bot's license. If someone wants to increase the number of bots you want from Blue Prism, then they provide a discount.

The solution had an additional cost wherein initially, if someone wanted to buy a package for one or two years and wanted to use the support too, then they charged for the support provided.

We generally look for the process, and whichever tool is required for that process and has a good capability, we utilize that. If I utilize a lesser costing license and it breaks down during the production stage, or if the client is not happy with our work, then there is no way to save money.

The main concern is the outcome we see from the use of the solution. If the solution has whatever we are looking for or if the product fulfills the client's expectations, then it makes sense, making cost secondary for us.

We evaluated UiPath Cloud and Google Cloud Platform. We chose Blue Prism Cloud because it is compatible with our production machine from Blue Prism, and they gave us a discount as we are their existing customer.

The team that takes care of Automation Anywhere is also involved in the maintenance of Blue Prism.

I advise people to use the solution as it is a good product. They should negotiate as negotiation is available on the pricing part of the solution.

I rate the overall solution an eight out of ten.

We use Blue Prism as well as UiPath for retrieving information from core systems such as SAP and Oracle.

Blue Prism resolves major requirements we have in terms of volumes of data and scale of data. It provides good, clean data that enhances our AI initiatives.

Blue Prism is very robust, very secure, and has a great amount of flexibility. It works at scale, which is essential for our big projects.

Decipher, one of their solutions, is a waste of time. Other than that, there's nothing specific I can think of.

Blue Prism is very stable. On a scale of one to ten, I would rate them a nine for stability.

Blue Prism has great scalability capabilities and meets our major requirements regarding data volume and scale.

I would rate their customer service in the eight-ish category. Nothing positive or negative stands out specifically about their support.

Positive

The initial setup requires knowledge and skill in the product. That said, the training is worth it.

Usually, one or two people are enough for deployment. Their roles include process definition, process management, and wireframing the process.

Our ROI can be achieved within a couple of months. We have consistently seen that result.

If we utilize Blue Prism's full capabilities, then it is cost-effective. Otherwise, the pricing can seem high. It requires the right processes.

You just need to know your processes. RPA is not all about the robot but about process automation.

I'd rate the solution eight out of ten.

The corporate leverage is better with Blue Prism. Blue Prism just presents better in a large corporation. It's easier to sell suits and ties than it is sneakers and jeans in financial institutions. That's not really about the application per se; it's the perception.

I've considered other options because of how Blue Prism's product and its acquisition by ACM have shaped its direction. Blue Prism seems to be moving into a more confined space and may not be as open as UiPath.

In UiPath, the ecosystem just feels a lot broader, and there's a lot more innovation and commercial models.

With Blue Prism, everyone wants to charge for everything, whereas in UiPath, you know, the community guard. There's a lot of really good stuff and useful stuff coming out of the community guard that are solving problems because they need to be solved, not necessarily because there's a business model or a commercial model sitting behind it.

Blue Prism is definitely more about the seats and tires, whereas UiPath is for the sneakers and jeans guys.

If Blue Prism could integrate into Azure SQL because it's essentially an on-prem code, on infrastructure as a service. So, Blue Prism has moved the infrastructure into the cloud, but they haven't necessarily moved the application into cloud-native.

So, for now, integration with Azure SQL is one of the critical points for me.

Another area of improvement is pricing. The fundamental problem is that Blue Prism is essentially an on-prem solution that's been moved to the cloud by leveraging infrastructure as a service. Because Blue Prism has to license virtual machines and everything and deploy on virtual machines, which means within their cost structures, you get a little bit of benefits using virtual machines in the cloud, but you don't get the same cost benefit as if you make your software cloud-native. For example, the SQL server and its solutions are essentially using SQL instances, server instances, in the cloud. So, you essentially have to pay for the licensing of an SQL server. This is the licensing that would be associated with it. Therefore, the input costs change.

I have been using Blue Prism Cloud since 2017. We were early adopters of the cloud version. The cloud version is automatically updated, so we use the latest version.

I would rate the stability an eight out of ten. The service is always available, no server issues.

We currently have four customers using this solution. However, a lot of customers are considering to switch to the cloud version. 

It is a scalable solution. 

There are about seven people on average who work on maintenance.

If you're in a first-world country, The pricing works. But if you're in an emerging economy, then the pricing is still an issue.

I would rate the pricing model a seven out of ten, where one is expensive and ten is affordable. 

If it aligns with your requirements, I would recommend using Blue Prism. So, if you need the perception of a more suit-and-tie cooperative kind of thing, then I would recommend using Blue Prism. 

Or, if you already have advanced skills and are using ABB Ability Document Capture for your other document intake and intelligent document needs, then Blue Prism Cloud would also be a good option.

However, if you are new to RPA and don't need a high-end product, then I would recommend another product, such as UiPath or Automation Anywhere. These products are less expensive and have a larger user community, which can be helpful for getting help and support.

Overall, I would rate the solution an eight out of ten.