Praveen MS - PeerSpot reviewer
Senior Manager at a financial services firm with 10,001+ employees
Real User
Stable but more innovated capability needed
Pros and Cons
  • "Blue Prism Cloud is a stable solution."
  • "Blue Prism Cloud could improve by having more innovations for the solution, such as more capability. I am looking for cloud-based services, such as Power Automate that we can recommend for cloud customers. UiPath and Automation Anywhere have more innovation in their solution."

What needs improvement?

Blue Prism Cloud could improve by having more innovations for the solution, such as more capability. I am looking for cloud-based services, such as Power Automate that we can recommend for cloud customers. UiPath and Automation Anywhere have more innovation in their solution.

For how long have I used the solution?

I have been using Blue Prism Cloud for approximately one year.

What do I think about the stability of the solution?

Blue Prism Cloud is a stable solution.

How are customer service and support?

I have contacted technical support and they have provided decent support.

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Which solution did I use previously and why did I switch?

I have used UiPath, Microsoft Power Automate, and Automation Anywhere.

What other advice do I have?

Blue Prism is the latest acquisition for us and we don't refer to or we don't recommend Blue Prism for the time being because I want to test the solution for myself. My recommendation would be UiPath, Power Automate, or Automation Anywhere. I am waiting and see how the new acquisition is going, how they're performing in the market, and what their strategies are.

I rate Blue Prism Cloud a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PaulBull - PeerSpot reviewer
Intelligent Automation Delivery Manager at Digiblu
Real User
Top 5
Highly scalable, good corporate image and perception but limited integration capabilities
Pros and Cons
  • "The corporate leverage is better with Blue Prism. They just present better in a large corporation. It's easier to sell suits and ties than it is sneakers and jeans in financial institutions. That's not really about the application per se; it's the perception."
  • "If Blue Prism could integrate into Azure SQL because it's essentially an on-prem code, on infrastructure as a service. So, Blue Prism has moved the infrastructure into the cloud, but they haven't necessarily moved the application into cloud-native."

What is most valuable?

The corporate leverage is better with Blue Prism. Blue Prism just presents better in a large corporation. It's easier to sell suits and ties than it is sneakers and jeans in financial institutions. That's not really about the application per se; it's the perception.

I've considered other options because of how Blue Prism's product and its acquisition by ACM have shaped its direction. Blue Prism seems to be moving into a more confined space and may not be as open as UiPath.

In UiPath, the ecosystem just feels a lot broader, and there's a lot more innovation and commercial models.

With Blue Prism, everyone wants to charge for everything, whereas in UiPath, you know, the community guard. There's a lot of really good stuff and useful stuff coming out of the community guard that are solving problems because they need to be solved, not necessarily because there's a business model or a commercial model sitting behind it.

Blue Prism is definitely more about the seats and tires, whereas UiPath is for the sneakers and jeans guys.

What needs improvement?

If Blue Prism could integrate into Azure SQL because it's essentially an on-prem code, on infrastructure as a service. So, Blue Prism has moved the infrastructure into the cloud, but they haven't necessarily moved the application into cloud-native.

So, for now, integration with Azure SQL is one of the critical points for me.

Another area of improvement is pricing. The fundamental problem is that Blue Prism is essentially an on-prem solution that's been moved to the cloud by leveraging infrastructure as a service. Because Blue Prism has to license virtual machines and everything and deploy on virtual machines, which means within their cost structures, you get a little bit of benefits using virtual machines in the cloud, but you don't get the same cost benefit as if you make your software cloud-native. For example, the SQL server and its solutions are essentially using SQL instances, server instances, in the cloud. So, you essentially have to pay for the licensing of an SQL server. This is the licensing that would be associated with it. Therefore, the input costs change.

For how long have I used the solution?

I have been using Blue Prism Cloud since 2017. We were early adopters of the cloud version. The cloud version is automatically updated, so we use the latest version.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. The service is always available, no server issues.

What do I think about the scalability of the solution?

We currently have four customers using this solution. However, a lot of customers are considering to switch to the cloud version. 

It is a scalable solution. 

What about the implementation team?

There are about seven people on average who work on maintenance.

What's my experience with pricing, setup cost, and licensing?

If you're in a first-world country, The pricing works. But if you're in an emerging economy, then the pricing is still an issue.

I would rate the pricing model a seven out of ten, where one is expensive and ten is affordable. 

What other advice do I have?

If it aligns with your requirements, I would recommend using Blue Prism. So, if you need the perception of a more suit-and-tie cooperative kind of thing, then I would recommend using Blue Prism. 

Or, if you already have advanced skills and are using ABB Ability Document Capture for your other document intake and intelligent document needs, then Blue Prism Cloud would also be a good option.

However, if you are new to RPA and don't need a high-end product, then I would recommend another product, such as UiPath or Automation Anywhere. These products are less expensive and have a larger user community, which can be helpful for getting help and support.

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Blue Prism Cloud
March 2024
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RPA Developer at a university with 5,001-10,000 employees
Real User
Top 20
Helps to save money and time by taking over repetitive and mundane tasks
Pros and Cons
  • "The tool saves us from repetitive and mundane tasks. We don’t have to write, record or copy data from Excel. The product helps us save time. We save money as well since people doing this task are on various other automation tasks. The chance for repetitive entries is also reduced because the tool helps us make one-time entries."
  • "The tool’s customer support should improve. There were instances where I tried to call them up and was put on hold. However, they do revert back through emails once a ticket has been issued. They should be quick with their responses on calls."

What is our primary use case?

The tool helps us to copy and merge data from one system to another. It also helps in my company’s HR process. The tool helps us to copy data from the Excel sheet and integrate it with the Oracle system.

What is most valuable?

The tool saves us from repetitive and mundane tasks. We don’t have to write, record or copy data from Excel. The product helps us save time. We save money as well since people doing this task are on various other automation tasks. The chance for repetitive entries is also reduced because the tool helps us make one-time entries.

What needs improvement?

The tool’s customer support should improve. There were instances where I tried to call them up and was put on hold. However, they do revert back through emails once a ticket has been issued. They should be quick with their responses on calls.

For how long have I used the solution?

I have been working with the solution for four years.

How are customer service and support?

The tech support of Blue Prism is amazing. Also, the tool has good documentation. I haven’t felt the need to contact support because of it. Whenever I have any questions, I look up the tool’s documentation and find the answers. I contact support only when I am stuck.

How would you rate customer service and support?

Positive

How was the initial setup?

The tool’s setup is easy. It takes about ten minutes for the installation to complete.

What other advice do I have?

I would rate the overall tool a nine out of ten. The tool is very easy to use. You can start using it without even knowing about RPA. You can spend a couple of hours daily on the documentation and learn about the tool within a week or two.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Niraj Dravid - PeerSpot reviewer
Engineer at a consultancy with 10,001+ employees
Real User
RPA tool effective for process automation and offers great security
Pros and Cons
  • "Blue Prism is well known for being used in banking and security organizations. Its security is superior compared to UiPath and other RPA tools."
  • "There are a few smart services that are not available in Blue Prism. For example, Excel sheets that are converted into a CS sheet have limitations with the number of columns when imported. This could be improved."

What is our primary use case?

Blue Prism Cloud is used hand in hand with the financial services application that we created on Appian BPM. We use it for process automation. We create the processes on Appian BPM and we automate using Blue Prism Cloud.

What is most valuable?

Blue Prism is well known for being used in banking and security organizations. Its security is superior compared to UiPath and other RPA tools. It is the best solution for financial services. For pharma or other domains, I prefer UiPath but it does depend on specific use cases. 

What needs improvement?

There are a few smart services that are not available in Blue Prism. For example,  Excel sheets that are converted into a CS sheet have limitations with the number of columns when imported. This could be improved. 

The intelligent document processing system has two limitations. The bot needs to be trained very well in order to be used effectively. 

For how long have I used the solution?

I have been using this solution for three a half years.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is straightforward. It's not that difficult when you are using cloud. Well, it depends. If it's on premise, there are a few aspects to be considered. Our in-house team assisted with deployment.

What's my experience with pricing, setup cost, and licensing?

Blue Prism comes at a higher price point compared to other solutions on the market. 

Which other solutions did I evaluate?

I have previously used UiPath and Automation Anywhere. Blue Prism Cloud offers a lot of security in terms of data. Blue Prism is a preferential RPA tool that our clients prefer. 

Blue Prism has its own suite that we have on our cloud setup. This setup could be a little more seamless. It depends on the speed of your internet. If you are using the cloud version and if you're loading the suite for the first time, it can get it saved in the browser memory. This would make this solution easier to use compared to Automation Anywhere and UiPath. 

What other advice do I have?

If you want to use the Blue Prism updated version on Azure, you have to make sure that the Windows version that you are using is compatible. This is because there are some features in Blue Prism Cloud that do not allow you to work with the latest Windows functionality. 

I would recommend others to understand what different RPA tools there are in the market and how compatible they are with different domains. Blue Prism is a good option for those looking for good security. 

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RPA Practice Head at a tech services company with 51-200 employees
Real User
Great object-oriented design and an excellent security model
Pros and Cons
  • "Ability to see the blueprint of the design executed alongside the actual process."
  • "There's a need to deal with unstructured input with RPA."

What is our primary use case?

Our primary use cases are fairly generic and relate to any type of use case where there is a lot of repetitive activity, what we call "swivel seat" processing, where you might be looking at one application and then you swivel around and enter information from the first application into the second application. A company doesn't necessarily have the manpower or money to integrate the two applications programming-wise, so they hire people to look up information in one application and enter it into another. It's applicable to insurance companies where claim information is transferred from one application into another, or quotes for customers that come in via one system and then needs to be manually entered into another system. We see a lot of financial application type use cases, whether it's vendor creation, vendor invoicing, bank reconciliations or general ledger end-of-month reconciliations. 

What is most valuable?

The most valuable feature would be the ability to see the blueprint of the design executed alongside the actual process.

What needs improvement?

Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.

What do I think about the stability of the solution?

It's a pretty stable solution. 

What do I think about the scalability of the solution?

I think the scalability capabilities are quite high. 

How are customer service and technical support?

The technical support is average. 

How was the initial setup?

Initial setup was quite complex, it's not a simple installation and takes a fair amount of high-level infrastructure and architectural knowledge to be able to complete the installation. Deployment took a couple of days. 

What about the implementation team?

Implementation usually requires at least one developer, one BA, an infrastructure engineer, a solution architect, and some assistance during deployment. Then you'd need somebody monitoring the virtual workforce. There are probably seven or eight different roles, some with heavier reliance, throughout the implementation cycle.

What's my experience with pricing, setup cost, and licensing?

Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually.

What other advice do I have?

In terms of advice, I'd say that if you have the technical expertise, it's a good tool, however, it's difficult to get training without being involved in a project. So it's kind of hard to break into it, as opposed to some of the competitors' tools where anybody can download the tool and get working and learning without having to actually be on a project. It helps to have access to free training and tools and community additions of the tool which unfortunately doesn't really come from Blue Prism. 

It's a very sound tool with a good reputation for having a good security model, which is important to a lot of companies and it's got more of an object-oriented design flavor to it. Deployment is a mix of private, public and hybrid cloud. There is about a 50/50 split between Azure and AWS.

I would rate the product an eight out of 10. I will likely give it a higher rating when there is easier access for people who want to learn how to use the tool. I think that's what's holding us back.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Pariyaporn-Chubsuwan - PeerSpot reviewer
Country Manager at P One Distribution
Real User
Top 10
Easy-to-use product helping us with data scanning and analysis
Pros and Cons
  • "Its AI features allow customers to find specific documents via an index."
  • "The product’s pricing needs improvement."

What is our primary use case?

We use Blue Prism Cloud to scan the documents.

What is most valuable?

Blue Prism Cloud is easy to use. It helps with data scanning and analysis. Its AI features allow customers to find specific documents via an index.

What needs improvement?

The product’s pricing needs improvement.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is a scalable product. We have one or two executives using it.

Which solution did I use previously and why did I switch?

We have used UiPath before.

What's my experience with pricing, setup cost, and licensing?

Blue Prism Cloud’s pricing is fine for commercial usage. However, other companies can’t afford to pay for five years of licensing at a one-time cost.

What other advice do I have?

I recommend Blue Prism Cloud and rate it a nine out of ten. It provides document scanning as well as indexing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Bwalya Kasase - PeerSpot reviewer
Operation Analyst at New Energy Consulting
Real User
Top 5
User-friendly product with a valuable automation process
Pros and Cons
  • "The platform is user-friendly and easy to learn in a low-code environment."
  • "The product’s licensing cost is expensive compared to other tools in the market."

What is our primary use case?

We use the product for automated processes for operational activities.

What is most valuable?

The platform is user-friendly and easy to learn in a low-code environment.

What needs improvement?

The product’s licensing cost is expensive compared to other tools in the market.

For how long have I used the solution?

We have been using Blue Prism Cloud for two years now.

What do I think about the stability of the solution?

It is a stable platform.

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

The technical support team responds to the queries quickly.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is straightforward as we take help from a company with several years of experience. It takes a few weeks to complete.

What's my experience with pricing, setup cost, and licensing?

I rate the platform’s pricing a seven out of ten.

Which other solutions did I evaluate?

We did evaluate some other tools before. Later, we went for Blue Prism Cloud for ease of use and automation features.

What other advice do I have?

I rate Blue Prism Cloud a nine out of ten. It is a stable platform. We haven't encountered many problems with it. Also, we can resolve the issues quickly, if any.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RPA Developer at Symphony Latam
Real User
Top 20
Dynamic cloud and code management solution that offers ROI through effective automation of processes
Pros and Cons
  • "Decipher has been a valuable feature that many of our clients use to extract information from documents."
  • "The version control could be improved and made consistent. There is a discrepancy between the versions on premise and the cloud versions."

What is our primary use case?

Initially we had a partnership with a cloud provider and we were using their cloud infrastructure to use Blue Prism and to provide Blue Prism resources in the cloud. My company is one of the Blue Prism partners globally and I am responsible for the technical aspects including delivery, developing robots, implementing the license and configuring some of the servers. 

One of our customers is from the telecommunication industry and they have more than 500 runtime resources and a lot of clusters configured, not only for the production environment but also in staging. 

Most of our clients utilize their own private cloud to run the robots and architecture and we are a certified provider with the responsibility to deliver the best we can from the product to our clients. We help them to achieve their goals, implement the COE and deliver financial return and ROI. 

What is most valuable?

Decipher has been a valuable feature that many of our clients use to extract information from documents. 

What needs improvement?

The version control could be improved and made consistent. There is a discrepancy between the versions on premise and the cloud versions.

There has not been any upgrades to the UI of this solution for some time. Blue Prism seem to be falling behind in this regard compared to other solutions on the market. 

In a future release, we would also like to the option to integrate with Github. 

For how long have I used the solution?

I have been working with RDAs for more than four years now.

What do I think about the stability of the solution?

This is one of the most stable solutions I have used. 

What do I think about the scalability of the solution?

Yes, this is a scalable solution. We have some clients with hundreds of robots running.

How are customer service and support?

The customer support team for this solution are very good. They have fast response times. 

I would rate them a ten out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial set is very easy. For deployment and maintenance, we usually work with one developer per process. Each developer is responsible for the end-to-end solution.

What was our ROI?

Yes, we have experienced ROI and use spreadsheets to calculate the benefits of automation of certain processes. 

What's my experience with pricing, setup cost, and licensing?

The price is very competitive when you are comparing to other providers. 

What other advice do I have?

This is a very stable solution. It does not require too much knowledge on programming because it has a bunch of native features that work consistently. 

I would rate this solution a ten out of ten because it provides everything we need in every phase. Blue Prism does not only focus on RPA solutions but also on the different areas that a process could be analyzed from including from a business, technical and financial perspective. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Download our free Blue Prism Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Blue Prism Cloud Report and get advice and tips from experienced pros sharing their opinions.