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Pros & Cons summary

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Prominent pros & cons

PROS

Customization and collaboration offered by Binary Defense were key factors in its selection, providing the exact support and features needed.
The detailed alerts from Binary Defense highlight the importance of speed and accuracy, with their quick response time being crucial for threat prevention.
Binary Defense's 24/7 monitoring and threat hunting are highly valued, ensuring timely detection and analysis of the latest breaches.
The team of cybersecurity analysts at Binary Defense is appreciated for filtering out noise and focusing on critical threats, reducing false positives.
Binary Defense adapts to the client's environment, maintaining data ownership and control while providing comprehensive monitoring and support.

CONS

Support for non-English speakers needs improvement, as many global users face challenges due to lack of language support.
An earlier version of the agent exhibited high memory usage, but a candidate fix was provided.
Binary Defense lacks integration with vulnerability management, which is a significant missing feature.
Enhancements are required in the service portal, which could benefit from improvements.
More efficient device isolation and faster response times are needed for managing security incidents.
 

Binary Defense MDR Pros review quotes

reviewer2135073 - PeerSpot reviewer
Mar 24, 2023
With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating.
Rich Ullom - PeerSpot reviewer
May 1, 2023
The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor.
reviewer2175261 - PeerSpot reviewer
May 3, 2023
The case interface is Binary Defense MDR's most valuable feature.
Learn what your peers think about Binary Defense MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,547 professionals have used our research since 2012.
Erik Bailey - PeerSpot reviewer
Apr 4, 2023
The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed.
reviewer2588769 - PeerSpot reviewer
Oct 25, 2024
In the six months we have been with Binary Defense on this, they run with the ball. They take care of our problems. When we get a ticket, they do not just give us a report.
Tim Loucks - PeerSpot reviewer
Feb 22, 2023
The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on.
reviewer2185968 - PeerSpot reviewer
May 16, 2023
The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to.
reviewer2172486 - PeerSpot reviewer
Apr 28, 2023
One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter.
reviewer2176413 - PeerSpot reviewer
May 4, 2023
Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done.
reviewer2174550 - PeerSpot reviewer
May 2, 2023
Binary Defense has a human service department that provides live monitoring for our systems.
 

Binary Defense MDR Cons review quotes

reviewer2135073 - PeerSpot reviewer
Mar 24, 2023
If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today.
Rich Ullom - PeerSpot reviewer
May 1, 2023
I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine.
reviewer2175261 - PeerSpot reviewer
May 3, 2023
We found a couple of bugs in the user interface.
Learn what your peers think about Binary Defense MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,547 professionals have used our research since 2012.
Erik Bailey - PeerSpot reviewer
Apr 4, 2023
We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue.
reviewer2588769 - PeerSpot reviewer
Oct 25, 2024
The only area for improvement that I can think of relates to statistical analysis for SLAs. They are in the middle of moving to a new product called D3 which is going to do some backend work for them. I know they are working to improve some of the help desk statistics, such as the time the tickets open and the time they are closed.
Tim Loucks - PeerSpot reviewer
Feb 22, 2023
The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English.
reviewer2185968 - PeerSpot reviewer
May 16, 2023
It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test.
reviewer2172486 - PeerSpot reviewer
Apr 28, 2023
The current reporting system could benefit from improvement.
reviewer2176413 - PeerSpot reviewer
May 4, 2023
I would like to get more reports from Binary Defense about what they're blocking.
reviewer2174550 - PeerSpot reviewer
May 2, 2023
I would like to see more frequent check-ins with our security status.