The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on.
Binary Defense MDR excels in customization, rapid threat response with a four-minute average, and seamless integration with client environments, though it lacks non-English support and faces staffing challenges. 24/7 monitoring filters critical alerts, but improvements in vulnerability management, reporting, and communication with TrustedSec are needed. Dedicated teams ensure constant vigilance, but enhancements in security updates and operational independence are essential for global efficacy.
