Buyer's Guide
SSL VPN
November 2022
Get our free report covering OpenVPN, Microsoft, Fortinet, and other competitors of Barracuda SSL VPN. Updated: November 2022.
653,584 professionals have used our research since 2012.

Read reviews of Barracuda SSL VPN alternatives and competitors

Senior Consultant at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Efficient call processor and overall amazing ROI
Pros and Cons
  • "Very reliable solution with good scalability and straightforward implementation."
  • "Five out of five ROI."
  • "SSL VPN license cost is not cheap."

What is our primary use case?

We deploy the firewalls here in schools, in universities, in energy companies, so they like it very much.

What is most valuable?

They have their own call processor 64-bit. With the call processor, they're able to perform according to the load of the data volume that goes through these firewalls. 

What needs improvement?

The room for improvement would be the SSL VPN license cost. They're not cheap, that's the only problem. Those are a little more on expensive side, but again, not many would deploy Hillstone for SSL VPN, they use purely for file protection.

For how long have I used the solution?

I've been using it for two to three years.

What do I think about the stability of the solution?

It's a very reliable solution.

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and support?

We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good. There are a few levels of tech support, so it depends on the nature of the problem, but most of the time, we can resolve issues on our own.

Which solution did I use previously and why did I switch?

Comparing Barracuda with Hillstone, Barracuda is not a firewall. They're more like an accelerator or a web access firewall (WAF). Hillstone is not built to be a WAF, so we are comparing an apple an orange. It's very difficult for me compare because they're both very different products.

How was the initial setup?

It's very easy to setup and easy to maintain. It's a quite straightforward implementation. Internally, we're trained by Hillstone to do the deployment on our own.

What was our ROI?

I would rate the ROI a five out of five because TCO is amazing. It does the job and the cost of maintenance is very affordable. To give you an idea, if we compare Fortinet with Hillstone and their different customers, normally after one year, or just before the year is up, we have to remind the Fortinet customer to renew their subscription. When we call them, they have to handle the price. It's very expensive. 

With Hillstone customers, they're quite different. Every year, instead of us going to them, they come to us and say, "Hey, we need to renew." After going through a round of renewals, they keep coming back to us for renewal. I ask them to renew for three years because it's cheaper, but they say no because they want to do it every year. 

These are two different kinds of customers who choose two different brands. That's the catch. With Hillstone, TCO and ROI are very good. It's an easy sale.

What other advice do I have?

I would rate the E-Series a nine out of ten. 

If you want to go for value for money and don't go for the E-Series, the only advice I would give is upon purchase, get whatever base you need, or the bundle you need at three-year pricing. That way, the annual cost is very cheap. It's much cheaper than any of the competitors out there. Whether buying the first unit with a 12-month period, you buy one at first purchase with a 36-month period and your cost savings are expanded from there. That's the thing about the Hillstone, it is value for money in terms of a firewall. It is really, it does the job very well.

In fact, I think the founder of Hillstone was recently invited to be part of the Forbes Technology Council. You don't apply, you get to be invited to be part of the council and that was quite impressive. 

With the Apple iPhone, you see the iOS Apple IOS updates every now and then. There are a lot of security updates. The Hillstone team has contributed quite a number of reports to Apple in terms of vulnerabilities to their current iOS and Apple actually accepted those recommendations. They put those recommendations in the next iOS expression update.

The Hillstone team has actually contributed a fair bit to Apple in terms of all this. They're also a strategic partner with Microsoft, whereby Microsoft endorses Hillstone for the security of the Azure Cloud. It's one of a few partners. For five years in a row, Hillstone has also been on the Gartner chart as the best enterprise for firewall feature innovation.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director of Electronic procurement department at a government with 51-200 employees
Real User
Top 10
Very user friendly but configurations can be a bit complex

What is our primary use case?

We use the solution to access company information via the cloud. 

What is most valuable?

The solution is very user friendly. 

What needs improvement?

Configurations can be a bit complex. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

Technical support is very helpful so I rate them a seven out of ten. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup is easy but you might experience some complexity with configurations. 

What about the implementation team?

We implemented the solution in-house. 

Which other solutions did I evaluate?

All VPNs are similar and very easy to use. 

What other advice do I have?

VPNs in the market are similar so it is a matter of personal preference.

I rate the solution a seven out of ten because configurations can be a bit complex. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Buyer's Guide
SSL VPN
November 2022
Get our free report covering OpenVPN, Microsoft, Fortinet, and other competitors of Barracuda SSL VPN. Updated: November 2022.
653,584 professionals have used our research since 2012.