Auvik Reviews

Name: Auvik
Brand: Auvik
Rating: 4 (93 reviews)

Vendor: Auvik

4.4 out of 5

93 reviews

148 followers

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Auvik is cloud-based software that simplifies and automates network monitoring and management to give you complete network visibility and control.

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Featured reviews

Jonathon Marshall

Principal Engineer at Computex Technology Solutions

Dec 13, 2022

The monitoring and management functions or the out-of-the-box functions are fairly easy to use. When you need to tailor an onboarding for a customer who wants different triggers and conditions for alerts that don't come out of the box in their default alert set for certain device types, you can make it happen and create those, but doing so isn't that easy. Luckily, Auvik support is usually the best. They respond very quickly. You can message them right on a chat. You always get someone who knows what they're talking about, and then, they get you in the right direction. From a user perspective, customizing it's not intuitive, but it can be done with their help. Its asset inventory is amazing. The only thing that they're still lacking is the ability to make it easier to import assets into their system when onboarding. Other than that, exporting and pulling data that is set up in Auvik is very easy, and it has made QBR with customers and things like that a lot of fun. So, there should be more custom reporting options when importing or exporting. It should have better data ingestion capabilities, and we should be able to import more than just a CSV. They should also improve it in terms of customization for customer tenants and reporting and onboarding options for migrating from non-Auvik systems or no network monitoring systems into Auvik. It's still a very manual process even with the discovery. The onboardings are probably the longest part. There is a hidden or unspoken bottleneck that I would like to see improved. When there are 800 to 1,000 devices in one subtenant, that is huge performance segregation. Generally, you're not going to have a lot of customers that have that much, but the solution is to create different sub tenants and such, but it's more of a hassle than it's worth. In the future, I would like to see if they could find a way to break through that bottleneck for the namespace tenants or for the customer tenants to where I could have all the customer network devices in one tenant. They could even be sectionalized inside the tenant, or there could be a way to mask the US1, US2, Customer-1, Customer-2, or whatever namespace in a way that they all also show up in the same portal tenant customer organization, and they all tie into our PSA tools with same API integration. I would like to see that happen. That's been the biggest hurdle for our enterprise customers and deployments because when you're first doing discovery and you start scanning, it starts pulling in everything like printers, computers, phones, and all the stuff you don't need. It adds up to 1,000 really quickly, and then the UI or refresh rate on the tool cripples drastically. That's the biggest thing, but it's not something that can't be overcome either by the options and suggestions they provide as of today. In those kinds of situations, it just requires a little bit of extra work to set up the additional tenants and get everything integrated.

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Iain

Director of Technology at a tech services company with 1-10 employees

May 19, 2022

It is amazing in keeping device inventories up-to-date. It mostly keeps them up to date as things change. There were a couple of hiccups where a device would get replaced and the mapping would break, and we'd have to go in and fix the mapping. It was with devices that Auvik couldn't fully discover or devices that would change frequently, such as cell phones or other devices on the network that are dynamic and change all the time. The integration would just show up with an IP address and a MAC address. There was no other information in them, which wasn't very helpful. They were the devices that Auvik wasn't able to discover fully. If they had full SNMP or SSH credentials and Auvik knew what the device was and it was matched correctly in Auvik, then Auvik could push it through. It is not at all cheap. We migrated to Domotz because of its pricing.

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reviewer2041101

Network Technician at a manufacturing company with 51-200 employees

Dec 1, 2022

The functionality on a PC is definitely better than in a mobile environment. If you are logging in to Auvik on your phone or on a tablet, it's a little janky at times, but on a PC, it's fantastic. If I could make a wish list of things that I would like to see from Auvik, I would definitely love to see more vendor integration with specific manufacturers. They've got that integration with Cisco, but it would be awesome to also have that with other major brands, such as HP, Dell, and Lenovo. It should have integration with more vendors, and in general, being able to quickly and easily access vendor-specific tools from the portal would be amazing. A real-life case scenario would be that we know that Dell servers have iDRAC cards on them, which allows for remote control and a remote KVM keyboard, video, and mouse functionality. It would be nice to be able to have the direct link baked in and be able to quickly just say, "I need to remotely manage this machine," and then you can just click, and you're in. In regards to VMware, VMware is one of the top three hypervisors for virtualization. It would be awesome to be able to quickly and easily identify that this is the VMware cluster, this is the ESXi server, and this is a vCenter. We should be able to quickly and easily log into consoles and remotely manage things as needed from there. This kind of functionality for the Cisco products is baked into Auvik right now, but it doesn't exist for other manufacturers. It's one of those things that will happen as time goes by. They need to make sure that it's embedded and done properly and that they're working with the manufacturers directly, instead of trying to duct tape a solution. The other improvement would be more on the software side of things in terms of understanding that patch management happens and vulnerabilities are security patched all the time. There should be more direct integration with Microsoft updates. Pretty much everyone uses Windows, and being able to easily identify that there's a patch pending, and maybe even be able to push it, would be awesome.

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Pricing

Some users find the solution affordable and easy to set up, with automation capabilities. They feel the pricing is justified by the functionality provided. Non-profit organizations appreciate the value for their dollar and the scalability of pricing based on network size.

However, others consider Auvik to be potentially unaffordable for small businesses with many devices. They compare it to other expensive products in the market and suggest that pricing may be a concern.

Some users recommend doing thorough research and comparing different offerings to make an informed decision.

ROI

Auvik provides significant value to customers in terms of improving IT operations, reducing mean time to resolution, and saving time. Customers mention that Auvik helps in avoiding the downsides of Shadow IT, managing SaaS licensing, and improving network troubleshooting. It allows for quick assessment of problems, faster restoration of services, and efficient network monitoring. Auvik also saves time in tasks such as network discovery, device inventory, and generating reports.

Customers have seen a reduction in time to resolution and have experienced immediate value from the product. Some customers mention that Auvik has saved them money by eliminating the need for outsourcing and reducing support hours.

Primary Use Case

The primary use case of Auvik is network monitoring and management. It is used by IT services consultants and managed service providers to monitor and troubleshoot network devices, monitor network traffic and bandwidth utilization, manage network configurations, and generate alerts for network issues.

Auvik is also used for network discovery, network mapping, and documentation. It helps monitor the health and availability of network infrastructure, including switches, firewalls, routers, and access points. Auvik is deployed in various environments, ranging from small to large organizations, across multiple locations and networks.

It provides real-time visibility into the network, assists in network troubleshooting, and helps in identifying and resolving network issues proactively.

Valuable Features

The most valuable features of Auvik, according to the reviews, are:

1. Reporting: Auvik allows users to generate reports and store them conveniently for audits, making it critical for compliance purposes.

2. Shadow IT Monitoring: Auvik helps detect and respond to unauthorized use of IT resources, which is especially valuable for highly regulated industries.

3. Network Monitoring and Backups: Auvik's network monitoring and backup functionalities receive positive feedback, with users praising its ease of use and effectiveness.

4. Change Tracking: Auvik tracks changes made to devices, providing visibility and helping with troubleshooting and maintenance.

5. Network Visualization: Users find Auvik's network visualization intuitive and helpful in understanding their network topology.

6. Integration and Automation: Auvik integrates well with other tools and platforms, allowing for automation and streamlining of workflows.

7. Remote Access: Auvik enables secure remote access to devices, making it convenient for troubleshooting and management.

8. Device Inventory Management: Auvik helps keep device inventories up-to-date, saving time and improving efficiency.

9. Alerting and Monitoring: Auvik's alerting and monitoring features are highly valued, providing timely notifications and insights into network performance.

10. Ease of Use: Users appreciate Auvik's user-friendly interface and straightforward setup process, making it accessible to both experienced and entry-level users.

Room for Improvement

Auvik has room for improvement. This includes integrating LLM/AI capabilities for natural language querying, better reporting functionality, adding more enterprise products to the stack, reducing the out-of-the-box price, improving visibility on the site, enhancing metrics retrieval, increasing API reliability, resolving issues with user account access, improving API filtration, adding more mapping functionality, extending trial periods, improving pricing models, enhancing monitoring and management functions, improving interface intuitiveness, adding more vendor integrations, and improving asset inventory import capabilities.

Initial Setup

The feedback indicates that Auvik's initial setup is generally straightforward and easy to follow, with users reporting that they were able to deploy the solution quickly and efficiently. The deployment time varied depending on the size of the network and the complexity of the environment, but most users reported that they were able to start seeing results within a few hours or days. Auvik's maintenance requirements were generally low, with users only needing to update credentials or make minor adjustments as needed.

Scalability

Auvik is highly scalable and can easily handle large networks with thousands of endpoints.

It is a cloud-based platform that allows for easy deployment and scaling. Users have not encountered any issues with scalability and have successfully deployed it in multiple locations. The scalability of Auvik is rated as excellent, great, good, and pretty good by different users.

It can handle small and large networks without any limitations. The solution is suitable for businesses of all sizes, from small to medium-sized companies. Auvik is also used by managed service providers (MSPs) to manage multiple clients and environments. It is described as a broad, scalable, and modern platform.

The scalability is considered effortless, simple, and easy, with the ability to add new infrastructure or locations quickly.

Customer Service and Support

Customers have mentioned that the support team is friendly, knowledgeable, and responsive. They appreciate the quick response time and the ability to easily communicate with engineers.

The support team is proactive and regularly checks in with customers. However, a few customers have mentioned occasional difficulties in contacting support or longer response times.

Stability

The reviews indicate that the stability of the solution Auvik is highly praised. Users consistently mention that they have not encountered any issues or outages with the software. They appreciate the proactive notifications maintenance windows and updates, which are typically scheduled during non-peak hours. Some users mention that Auvik's stability is even better than their previous solutions. Overall, users have a positive impression of the stability of Auvik.