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Applause OverviewUNIXBusinessApplication

Applause is #1 ranked solution in top Testing Services and top Application Testing Services. PeerSpot users give Applause an average rating of 9.0 out of 10. Applause is most commonly compared to Digivante: Applause vs Digivante. Applause is popular among the large enterprise segment, accounting for 37% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
What is Applause?

Your customers live, work and play in the real world. That means you need to test in the real world, on real devices, and get real user feedback for your websites, mobile apps, IoT products, and in-store environments.

Applause Testing: Real-World Testing Solutions

A great digital experience requires in-the-wild and automated testing solutions that span the development lifecycle. Testing beyond the traditional QA lab is a vital component for achieving a secure and high quality website, mobile app or IoT product for your customers.

With 250,000+ professional testers on 2.4 million devices in 200+ countries and territories, Applause offers unmatched device coverage and tester demographics, providing the opportunity for you to understand your customers' digital experience on real devices, with real people, anywhere in the world.

Applause Feedback: Real-World User Experience

The most beautiful website or the most feature-rich mobile app is only as good as the user experience. Can your users successfully navigate and complete tasks? How do they talk about it to others? Consumers and businesses alike have unprecedented power to rate, review and comment on their experience and potentially make - or break - a brand’s success.

With Applause Feedback solutions, we help you understand the human user experience with your website, mobile app or IoT product where it is of critical importance to meet - or exceed - your customers’ expectations.

Applause Research: Data-Driven Decisionmaking

The best business decisions are data-driven, helping you confidently launch new initiatives and expand into new markets. The changing global landscape of technology, regulation and growing consumer-centricity has created a complex environment to navigate. At the end of the day, how you go to market and what tech you introduce must be relevant to local markets.

Our expert Applause Research practice helps you understand new markets and product perception. Whether you are benchmarking against existing competitors or forging new ground, we can help you launch with confidence.



Applause Customers

News UK, Runkeeper, Trulia, Google, amazon.com, Netflix, Coca Cola

Applause Video

Applause Pricing Advice

What users are saying about Applause pricing:
  • "It has a yearly subscription. It is an expensive proposition, and Applause can do a lot better in terms of pricing."
  • "Applause is an inexpensive tool based on the value and service they give you."
  • Applause Reviews

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    Abhishek-Mehta - PeerSpot reviewer
    Associate Vice President at Onnivation
    Reseller
    Top 5Leaderboard
    Helps in fast development, works seamlessly, and has fast turnaround time
    Pros and Cons
    • "The beauty of this solution is that they can do the in-the-wild testing. They can test at any location with any device and with any category of people, which helps companies understand what their real user experience is.There are 150,000 testers in India, and 1.5 million across the globe to do the testing for you. The beauty of this solution is that they can do the in-the-wild testing. They can test at any location with any device and with any category of people, which helps companies understand what their real user experience is."
    • "They can do payment testing, but they can't do trading. If you are a stock exchange app, you can't do trading. Obviously, there are limitations related to GDPR, etc, but that is one thing for which they can find solutions. I'd like to see how effectively they can do trading on the app, which is something they are not covering right now. So, the testers currently can't do trading. If you're buying stock and your app allows you to buy Microsoft and Google shares, that is something that is currently not in the testing purview. So, that is something that I would like them to include."

    What is our primary use case?

    It is used for testing. Applause is essentially a service. It is on the bedrock of a SaaS platform, and it doesn't have a version.

    How has it helped my organization?

    If I'm in India and I want to launch my product in the US, I can ask them to test it in the US. They will be able to do it for me in three days. Hundreds of testers in the US can test my product and give me live feedback on how it is performing on their apps, on their mobile phones, and on their laptops, which is a very strong win for me.

    Multiple teams get the benefits of Applause. The development team is obviously able to develop much faster by using Applause because they get the bugs in real-time, and they can work on those bugs. It really works as a very strong Bible or a cheat sheet for them. If they're developing over the week from Monday to Friday, we give the builds to Applause on Friday evening. On Saturday and Sunday, their teams do the testing, and on Monday, when the developers are back, they can see the bugs, and they know which bugs they need to rectify, which is great for us.

    What is most valuable?

    Applause is uberizing the concept of testing. Companies generally have internal testing teams with, for example, 20 or 30 testers. With Applause, you don't need to hire testers anymore. Applause can do the testing for you. They've got a community of testers across the globe. There are 150,000 testers in India, and 1.5 million across the globe to do the testing for you.

    The beauty of this solution is that they can do the in-the-wild testing. They can test at any location with any device and with any category of people, which helps companies understand what their real user experience is.

    Applause seamlessly does functional testing for me. It can do exploratory testing for me. It can also do a lot of payment testing and UI/UX testing, which I feel is invaluable because, with the limited bandwidth that I have internally in my team, I can't do a lot. This is where I can use Applause to make sure that I'm testing very stringently before going live.

    The kind of people they have in the community are very good. The results are top-notch. The turnaround time is very fast, and there are no issues with respect to the legality. It is very secure and very stable.

    What needs improvement?

    Pricing is the main thing where I feel Applause can do a lot better. They can improve on their pricing. They can cover more with more startup-friendly packages.

    Another thing that they can improve is how they work with teams on the payment side. They can do payment testing, but they can't do trading. If you are a stock exchange app, you can't do trading. Obviously, there are limitations related to GDPR, etc, but that is one thing for which they can find solutions. I'd like to see how effectively they can do trading on the app, which is something they are not covering right now. So, the testers currently can't do trading. If you're buying stock and your app allows you to buy Microsoft and Google shares, that is something that is currently not in the testing purview. So, that is something that I would like them to include.

    They can plug in a little bit of automation to help companies automate their testing as well. This is another area where I feel Applause can be better. They can do more on the automation front. 

    I would also love to see how they can do omnichannel testing. They do some omnichannel testing, but it is not their strongest area. This is an area that needs to be strengthened.

    For how long have I used the solution?

    I have been using this solution for almost two years.

    What do I think about the stability of the solution?

    It is very stable. 

    What do I think about the scalability of the solution?

    It is very scalable. In terms of people working with this solution, the development team, the product teams, the growth teams, and the user experience teams are using Applause to ramp up their production and build their side of their business. So, more than 300 to 400 people benefit from Applause.

    How are customer service and support?

    It's a fully-managed solution. We are always in touch with one person who is the community head. That person is our single point of contact. From a technical point of view, no one is required because the service is not very technical. It's more about getting the right community in place, and the community manager that we have is our single point of contact. This community manager takes care of everything for us. 

    How was the initial setup?

    There is no deployment for Applause. Basically, you share a build with Applause. It's a version of your app that you share with Applause, and they get it tested by hundreds of testers they have in their community. So, there's no deployment. 

    It's seamless. It's plug-and-play. If you give Applause a build on Friday, they will send it to the community on Saturday, and by Monday, they will finish the whole testing, and you will have all the bugs that they have been able to find during the testing. You can then work on those bugs and make sure that your real customers don't face those bugs.

    What was our ROI?

    We have absolutely seen an ROI. It helps in taking the Play Store ratings up. It also helps in retaining customers and being able to acquire more customers. With a better app experience, through word of mouth, we are able to acquire more customers.

    It has improved our developer productivity. Our developers are no longer stuck with finding out issues themselves because Applause is able to do it for them. Because they already know what the issues are in their development, they're able to resolve them very quickly. So, overall, the productivity has gone massively up, and the ROI is from multiple fronts.

    What's my experience with pricing, setup cost, and licensing?

    It has a yearly subscription. It is an expensive proposition, and Applause can do a lot better in terms of pricing.

    What other advice do I have?

    If you're using Applause for the first time, make sure that you first do a PoC for a month. During the PoC, you set an agenda about what are the key things that you want to test and also understand and redefine what success means to you. You should also communicate that to the Applause team. 

    When you're looking at Applause, look at it as a long-term solution, not as a short-term solution. That's because once you have Applause in your team, you won't require a very large QA team. You can be fairly confident that your releases are stable. Applause is something that helps you in making your release, your product, and your app stable. So, you need to look at it as a long-term partnership, not as a short-term project.

    I would rate Applause a nine out of ten because it is very scalable. They are very community-centered, and the community and the project management team are absolutely superior in their skillset. They are very good to work with.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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    PeerSpot user
    Head of Engineering at Getmega
    Real User
    Top 20Leaderboard
    Digital testing solution that has reduced deployment and testing time by 75%
    Pros and Cons
    • "The most valuable feature is the capacity to define an audience. I am able to define specific devices and ask for testers that have these devices."
    • "I would like to see improvements on the quality of the UX/UI side and for the use of the solution to be more intuitive."

    What is our primary use case?

    We use the crowdtesting solution predominantly. It has helped us get a predefined audience of testers from specific geographies that we target. They give us a set of 40 to 50 testers, and we're able to send our builds to them to test and provide reports. These testers highlight any bugs. We are able to send them a questionnaire about specific things we want to test and get some feedback about whether they were able to understand the feature and use it effectively.

    What is most valuable?

    The most valuable feature is the capacity to define an audience. I am able to define specific devices and ask for testers that have these devices. Through Applause, we're able to get a large set of real device coverage for our testing. 
    For example, there are multiple compliance checks that we need to do for specific states in India as our product is unregulated or not allowed. In those cases, we're able to test that the product is actually not accessible from there. We are able to test localization transmigration in different geographies. 

    The second valuable feature is turnaround time. Prior to using Applause, it would take us a considerable amount of time to fix bugs found in new releases and to send out new release versions. UsingApplause, we get regress testing over the weekends and by Monday morning, we have our bug list ready. We're able to prioritize a few set of bugs that we think are critical and solve them over the first half of Monday before sending out a new build. The actual time has been reduced by over 75%. It used to take three weeks to be able to really ramp up a build, and now we're able to do it in less than a week.

    What needs improvement?

    I would like to see improvements on the quality of the UX/UI side and for the use of the solution to be more intuitive. 

    For how long have I used the solution?

    We have been using this solution for 11 months. 

    What do I think about the stability of the solution?

    We have not experienced any issues with stability. 

    How are customer service and support?

    A customer success team was onboarded onto a shared Slack channel and they were super responsive. The whole adoption and customer support cycle is great.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is straightforward. Firstly, you need to integrate your bug reporting system with the solution. Then you want to be able to define the right set of audiences and your test cycles. Once your audiences are defined, the setup is complete.

    What was our ROI?

    Applause is an inexpensive tool based on the value and service they give you. 

    What's my experience with pricing, setup cost, and licensing?

    The licensing for this solution is annual. 

    What other advice do I have?

    Applause is a very flexible tool. What they're giving you is a crowd of users who are incentivized to use your app and find issues with it and this is very powerful. I would others to be clear about their use use of the solution. You want to be clear on why you are using it, or how would you want to consume and leverage it. Drawing value comes down to the client and  how they want design their cycles. 

    I would rate this solution a nine out of ten and that's predominantly because of their customer support. They take it upon themselves to make sure that over the first three months of adoption that the client is getting value from the solution. Their responsiveness has always been above par. Because we had them on Slack, they're always available and we have one monthly review call.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user