It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The price for the licensing is fair.
It is expensive. It's not a cheap thing.
The price for the licensing is fair.
It is expensive. It's not a cheap thing.
IT Care Center serves as an IT ticketing system for incidents, requests, and workflows like new hires and exits. Organizations use it for case creation, resolution, and approvals, along with asset, change, and license management. Users value its flexibility, customization, and integration, despite challenges with global support. Many suggest improvements in mobile functionality and admin training.
The licensing model is very flexible.
Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements.
The licensing model is very flexible.
Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements.
Organizations use IBM SmartCloud Control Desk for ticketing, incident management, and service requests. It supports change management and IT asset management, facilitating workflow automation. Users appreciate its stability and API integrations but desire a more modern interface and improved scalability. Challenges include slow support and outdated Java reliance.
