Zscaler Cloud IPS Reviews

Zscaler Cloud IPS features multiple licensing options, including custom URL categories and user-based licenses, similar to WSA. Licenses cover features like web proxy firewall and new additions such as Cloud Browser Isolation. While there are no extra costs for scaling, the software pricing has increased, making it less accessible for small and medium enterprises. Pricing and cost specifics are managed by Zscaler, and the product suits larger enterprises with complex security needs.

• "The product is not affordable for small and medium enterprises."
• "The software has become more expensive at present."
• "Zscaler has so far been solely responsible for all the sales we have done with it, so it would be more suited than us to address any issues concerning the pricing."

Organizations primarily use Zscaler Cloud IPS for secure internet access, implementing IPsec or GRE tunnels, URL filtering, SSL decryption, and advanced threat protection. It supports internet access control, extended log storage, and cloud application management. Users benefit from threat protection, full SSL inspection, and data center scalability. These services integrate with cloud firewalls, sandboxing, Cloud Security Broker, and Data Loss Prevention. They enable authorization of specific TCP or UDP ports, controlling traffic effectively.

Zscaler Cloud IPS customer service and support receive high praise. Users highlight the quick response time, often within 10 to 15 minutes. Customer interactions with the technical team have been positive, with effective communication via calls and chat. Even when seeking assistance for URL issues, users find the support team helpful, indicating strong technical support skills. There is no dependency on direct support because the Zscaler team addresses their needs efficiently.

The initial setup of Zscaler Cloud IPS is generally described as straightforward and easy, although some knowledge in security is necessary. Users find it relatively simple compared to other technologies. The interface is accessed through a public URL, and involves configuring a tunnel between the internet router and a Zscaler device. It requires proficiency with firewall and proxy tools. Some customers had pre-existing setups, making observance limited.

Zscaler Cloud IPS shows strong stability across user experiences. Reports indicate no significant complaints, especially due to the consistent use of a secondary data center as a backup. Many find it running efficiently and compare its performance favorably to WSA. Stability assessments generally rate it nine out of ten. No issues have been noted, and stability remains highly regarded. Zscaler Cloud IPS encounters isolated incidents, such as one two months ago, but remains stable.