Zimbra is a cheap and open-source tool. It provides security, which is crucial for user authentication and authorization. It also offers robust support options, including access to expert assistance.
One of the premium features was customized rooms tailored to the collaboration needs. Many of the clients customize features such as organization logos and scanners.
Some issues cause the solution not to function correctly or to cause downtime once a month.
New features could be implemented, or areas could be enhanced, such as the email feature.
I have been using Zimbra Collaboration for five years.
Deployment can take up to a few weeks, depending on the organization, first solution, and migration.
The pricing of this tool varies depending on factors such as the number of mailboxes and the client's usage. As a distributor, the organization provides discounts based on the configuration of mailboxes, especially for clients with higher mailbox quantities. You can also negotiate with the vendor, which can further impact the cost for the client. Generally, the larger the usage scale, the more cost-effective the pricing is. While pricing details may vary from client to client, it appears that Zimbra offers flexibility in pricing based on individual client needs and usage levels.
Zimbra's strength lies in its individuality, and it should focus on leveraging its unique features rather than trying to emulate competitors.
My organization has certified Zimbra technicians, so we believe we can utilize Zimbra certification. However, I was recently informed by Zimbra that no such certification exists. I have recently completed the test kit, and after the training, I will gain access to tickets. Therefore, if any clients are experiencing issues, we have a certified technical team available to provide support 24/7. This is how we can cater to our client's needs.
I recommend Zimbra to small-scale and enterprise customers. Anyone, even those with 5 users, can opt for Zimbra.
Overall, I rate the solution a nine out of ten.