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Microsoft Exchange Online vs Zimbra Collaboration comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Exchange Online and Zimbra Collaboration based on real PeerSpot user reviews.

Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Microsoft Exchange Online vs. Zimbra Collaboration report (Updated: September 2022).
636,406 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product.""I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details.""The most valuable feature of Microsoft Exchange Online is it helps the IT department with problems.""The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together.""The most valuable feature of Microsoft Exchange Online is its performance.""The solution is easy to use and the cloud version has taken a lot of challenges away from the user.""Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing.""All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."

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"The stability is good and keeps getting better with each new update.""The most valuable feature is sending messages as well as text and documents. It's a big solution for us since internal communication is a must in our organization.""The logs, troubleshooting, and tracking we have found to be the most valuable features. We have any issues with lost messages the features are useful. It is very easy to track and log.""Zimbra Collaboration has integrated a lot of their party tools and they have good documentation available.""It has all collaboration features, such as document sharing, video conferencing, chatting, task sharing, and calendar sharing.""The backup and storage management features of Zimbra Collaboration are valuable.""The product is easy to set up.""The web interface is powerful and easy to use."

More Zimbra Collaboration Pros →

Cons
"Microsoft needs to lower the price of the extra production add-ins for Exchange Online.""For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.""The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags.""Microsoft Exchange Online could improve the overall protection of the solution.""The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful.""The solution should have more integration with other platforms.""There is an annual enterprise subscription could improve by having more features.""The pricing could be cheaper."

More Microsoft Exchange Online Cons →

"It is good and competent, but you have to pay for video and group chat features.""The support was lacking in my experience. However, recently the support I received was good. Perhaps they have improved.""There are some security issues.""Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes.""I can confidently say that Zimbra is good enough for 2,000 client users. But, at the same time, if my client needs more than that and we have two options—Zimbra or Microsoft—I'm going with Microsoft because many admins will speak to Microsoft's ability to handle that many.""It would be great if a group chat feature were created to allow for a team environment.""It does have a few bugs.""Zimbra Collaboration does not have a solution roadmap as aggressive as the new collaboration mail solutions. Additionally, they can have a better interface and integration with single sign-on."

More Zimbra Collaboration Cons →

Pricing and Cost Advice
  • "We have an enterprise agreement for licensing."
  • "The price of the solution could be less expensive."
  • "There is a license required for the solution and it is paid annually."
  • "The subscription fee is monthly."
  • "This solution requires a license."
  • "The model is one which is pay-per-use go. There is no license. We are talking about per-user subscription-based use."
  • "I am using Office 365 and Microsoft Exchange Online comes as the package. It cost approximately $13 per month."
  • "I think that the price is a little high, especially considering that Google have a similar, free email solution."
  • More Microsoft Exchange Online Pricing and Cost Advice →

  • "If you choose the network edition, it is a little pricier. They have the open-source edition too which is only community supported."
  • "We are using perpetual licenses. We have deployed it in our local data center, and we buy perpetual licenses on a per-user basis."
  • "When it comes to the licensing of Zimbra Collaboration, my license covers the servers and I find its terms to be much simpler than those of Microsoft Exchange."
  • "We do not pay for licenses to use this solution."
  • "The price of the solution is low."
  • "It's very expensive. When we compare the cost with Google Workspace, it's so expensive."
  • "There is an annual standard licensing fee to use Zimbra Collaboration and there is no other cost."
  • "Zimbra Collaboration is expensive, and there is no perpetual license option."
  • More Zimbra Collaboration Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This product is too complex to use. It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to… more »
    Top Answer:Zimbra is a free, open source collaborative software suite. The features I like best are the ease of integration and the email, calendar, and collaboration server with web interface. In addition, I… more »
    Top Answer:The stability is good and keeps getting better with each new update.
    Top Answer:The solution is very low cost. It's an open-source solution. It's not an expensive option.
    Ranking
    4th
    out of 20 in Email Applications
    Views
    3,826
    Comparisons
    2,592
    Reviews
    28
    Average Words per Review
    331
    Rating
    8.5
    3rd
    out of 20 in Email Applications
    Views
    7,039
    Comparisons
    5,715
    Reviews
    13
    Average Words per Review
    373
    Rating
    7.9
    Comparisons
    Also Known As
    Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online
    Learn More
    Overview
    Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.
    Zimbra Collaboration provides administrators and their end users innovative features that solve the challenges faced by organizations using today's legacy communications infrastructure.
    Offer
    Learn more about Microsoft Exchange Online
    Learn more about Zimbra Collaboration
    Sample Customers
    Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
    NEC Biglobe, City of Ventura, Monterey Bay Aquarium Research Institute, Hola Publishing, BIG, Sleepwell, LaFayette College, Xmission, DNA, Ring Line, Future Group, TIGC
    Top Industries
    REVIEWERS
    Manufacturing Company17%
    Comms Service Provider13%
    Energy/Utilities Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Comms Service Provider25%
    Computer Software Company17%
    Government9%
    Media Company5%
    REVIEWERS
    Media Company29%
    Financial Services Firm14%
    Comms Service Provider14%
    Security Firm14%
    VISITORS READING REVIEWS
    Comms Service Provider33%
    Computer Software Company15%
    Government7%
    Retailer5%
    Company Size
    REVIEWERS
    Small Business41%
    Midsize Enterprise14%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise21%
    Large Enterprise48%
    REVIEWERS
    Small Business70%
    Midsize Enterprise15%
    Large Enterprise15%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise25%
    Large Enterprise46%
    Buyer's Guide
    Microsoft Exchange Online vs. Zimbra Collaboration
    September 2022
    Find out what your peers are saying about Microsoft Exchange Online vs. Zimbra Collaboration and other solutions. Updated: September 2022.
    636,406 professionals have used our research since 2012.

    Microsoft Exchange Online is ranked 4th in Email Applications with 34 reviews while Zimbra Collaboration is ranked 3rd in Email Applications with 13 reviews. Microsoft Exchange Online is rated 8.6, while Zimbra Collaboration is rated 8.0. The top reviewer of Microsoft Exchange Online writes "Reasonably priced, reliable, easy to install, and helpful technical support". On the other hand, the top reviewer of Zimbra Collaboration writes "Automatic backup with good web client features for an easily scalable, stable, installable and manageable solution". Microsoft Exchange Online is most compared with Google Workspace, KerioConnect, HCL Domino, IceWarp and Amazon WorkMail, whereas Zimbra Collaboration is most compared with Microsoft Exchange, KerioConnect, IceWarp, Google Workspace and Open-Xchange. See our Microsoft Exchange Online vs. Zimbra Collaboration report.

    See our list of best Email Applications vendors.

    We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.