We performed a comparison between Microsoft Exchange Online and Zimbra Collaboration based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Exchange Online plays a significant role in our business. It controls all our emails, so we'd be in a lot of trouble if we didn't have that. It's an essential product."
"I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details."
"The most valuable feature of Microsoft Exchange Online is it helps the IT department with problems."
"The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
"The most valuable feature of Microsoft Exchange Online is its performance."
"The solution is easy to use and the cloud version has taken a lot of challenges away from the user."
"Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
"All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."
"The stability is good and keeps getting better with each new update."
"The most valuable feature is sending messages as well as text and documents. It's a big solution for us since internal communication is a must in our organization."
"The logs, troubleshooting, and tracking we have found to be the most valuable features. We have any issues with lost messages the features are useful. It is very easy to track and log."
"Zimbra Collaboration has integrated a lot of their party tools and they have good documentation available."
"It has all collaboration features, such as document sharing, video conferencing, chatting, task sharing, and calendar sharing."
"The backup and storage management features of Zimbra Collaboration are valuable."
"The product is easy to set up."
"The web interface is powerful and easy to use."
"Microsoft needs to lower the price of the extra production add-ins for Exchange Online."
"For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved."
"The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags."
"Microsoft Exchange Online could improve the overall protection of the solution."
"The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful."
"The solution should have more integration with other platforms."
"There is an annual enterprise subscription could improve by having more features."
"The pricing could be cheaper."
"It is good and competent, but you have to pay for video and group chat features."
"The support was lacking in my experience. However, recently the support I received was good. Perhaps they have improved."
"There are some security issues."
"Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes."
"I can confidently say that Zimbra is good enough for 2,000 client users. But, at the same time, if my client needs more than that and we have two options—Zimbra or Microsoft—I'm going with Microsoft because many admins will speak to Microsoft's ability to handle that many."
"It would be great if a group chat feature were created to allow for a team environment."
"It does have a few bugs."
"Zimbra Collaboration does not have a solution roadmap as aggressive as the new collaboration mail solutions. Additionally, they can have a better interface and integration with single sign-on."
Microsoft Exchange Online is ranked 4th in Email Applications with 34 reviews while Zimbra Collaboration is ranked 3rd in Email Applications with 13 reviews. Microsoft Exchange Online is rated 8.6, while Zimbra Collaboration is rated 8.0. The top reviewer of Microsoft Exchange Online writes "Reasonably priced, reliable, easy to install, and helpful technical support". On the other hand, the top reviewer of Zimbra Collaboration writes "Automatic backup with good web client features for an easily scalable, stable, installable and manageable solution". Microsoft Exchange Online is most compared with Google Workspace, KerioConnect, HCL Domino, IceWarp and Amazon WorkMail, whereas Zimbra Collaboration is most compared with Microsoft Exchange, KerioConnect, IceWarp, Google Workspace and Open-Xchange. See our Microsoft Exchange Online vs. Zimbra Collaboration report.
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