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VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
| Author info | Rating | Review Summary |
|---|---|---|
| Head Of Information Technology at ALAINE FORWARDING | 3.5 | I find VMware Service Manager stable with suitable features and good scalability for 200-500 users. Support is satisfactory, and setup is not complex. However, its automation needs improvement, which I rated 7/10. |
| System Administrator at a financial services firm with 1,001-5,000 employees | 4.0 | I find VMware stable, scalable, and excellent for automatic failover without clustering across multiple nodes. However, its high price and less-than-ideal direct support, especially when routed through a third party, are significant drawbacks. |
| Global manager at Faurecia | 2.5 | I find this Manufacturing Execution System valuable for production sites, offering flexibility and improved maintenance cycles. However, I believe user roles, access rights, and time zone handling require improvement. |
| Principal Consultant at a tech services company with 501-1,000 employees | 4.0 | After four years, I find its Service Desk and Workflow modules powerful, and setup is stable with prerequisites met. I think the GUI is dated, and customization needs work. VMware discontinued this version's development. |
| IT Administrator at a media company with 51-200 employees | 4.0 | I find this solution valuable for its simplicity and flexibility in deploying cloud environments. However, it's new, so many features are unexplored, and not many professionals are using it yet. |
All of the features are very suitable for us. It is also a stable solution.
Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.
I have been using VMware Service Manager for more than six years.
It is stable.
Its scalability is good, but it is subjective. In my company, around 200 to 500 people have used this solution.
I am satisfied with their support. We had escalated our ticket to the partner who provides us the support. We did not directly contact VMware.
I have used Citrix virtualization. It was good overall, but the objective is different between VMware and Citrix.
The initial setup is not so complex, but you need some experience in implementing this kind of infrastructure.
The price depends on different enterprises. As compared to Citrix, VMware is reasonable.
I would rate VMware Service Manager a seven out of ten.
We have seven physical nodes on vCenter. Now, we have about 100 plus activations running on VMware.
We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues. We will then have six nodes. We can handle all these applications or resources.
I've been working with VMware for about four or five years so if we need help, we have a service agreement with them. We can get help from VMware at any time if we need any improvement or help with a configuration.
I have been using this solution for three years.
It is stable.
It is scalable.
We have around 3,000 users benefiting from VMware.
Their support is good. If we ever have issues, we can easily get support.
We are using a middle server from VMware so we introduced maturation into our container. We would like to implement Nutanix or a hyper-converged solution. We only use VMware as a partial server, not hyper-converged. We are implementing Nutanix.
It is a good product. I would rate it an eight out of ten.
Not a ten because the price is high.
We use VMware for 50 licenses from HP. We get support from HP, not from VMware. If we take any issues to VMware their support is not up to mark. We get some support from HP through VMware so it will take time for their support to increase.
Manufacturing execution systems (MES) for production sites (production declaration, shipment, logistics systems, and data transfer) on Windows server.
It provides us the following:
The Service Desk module and the Workflow module, which is extremely powerful.
I have four years of practical experience in implementing the tool and providing training to several customers.
No, if you follow the prerequisites correctly.
No issues encountered.
No, if you follow the prerequisites correctly.
The product is not developed anymore in this current version because VMware stopped the development of it. Support is still provide by VMware until 2017. A British company called Alemba will take over the development and support, but the look and feel will be completely different.
Simplicity and Flexibility, these are its major plus points making it one leading industry solution for deploying cloud environments.
Still new in the market and alot of its features are still not yet explored. Because of that not much professionals are working with it.
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