We use two main modules. We really appreciate the change manager. It's one of the most valuable aspects of the solution.
The technical support is pretty good.
We need the solution to have full compliance with IPV6.
We also use VMware features and we need the solution to be fully integrated. We used to make micro-segmentation. We'd like to be able to do this again, and for that to happen, we need more integration.
The pricing of the solution is rather expensive.
It needs to be more comprehensive. There are also some drawbacks in trying to import a policy matrix inside. If some people design a policy matrix in the file, in an Excel file, the problem is that we will have to work a bit to interact with it properly. Something more economical needs to be in place to deal with the policy matrix.
We have a small team working with Tufin. That said, even though the team is not a big team, we have a lot for it to do. Tufin now is our policy manager for the private cloud. It's the main policy manager. We also use Skybox for the legacy part.
I've dealt with technical support in the past. They are okay. They really try to work with us. I'd describe them as being helpful and responsive for the most part. We're largely satisfied with their level of service.
We also use Skybox Security Suite. We use both that and Tufin simultaneously.
The initial setup was actually handled by another team. I can't speak to the implementation process due to the fact that I did not participate in the process directly.
As an architect, the pricing seems expensive to me. For what it does, I would say it's expensive.
I can only really compare it to Skybox, which is a solution we also use.
If I compare it with Skybox, I see it is the best. It is better than the Skybox. However, we need it to do more.
We are not a reseller. We are an IT enterprise. We are customers and end-users. That said, our relationship is evolving. It's becoming something like a partnership, as we need more features and are making suggestions and trying to develop it out a bit.
I'm not sure of which version of the solution we're using. I can't recall the version number off-hand.
I'd rate the solution at a seven out of ten.