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Symantec Identity Governance and Administration Reviews

Vendor: Broadcom
3.8 out of 5
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What is Symantec Identity Governance and Administration?

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

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Symantec Identity Governance and Administration is the #8 ranked solution in top Identity Governance Administration (IGA) solutions, #9 ranked solution in top User Provisioning Software, and #23 ranked solution in top Identity Management (IM) solutions. PeerSpot users give Symantec Identity Governance and Administration an average rating of 7.6 out of 10. Symantec Identity Governance and Administration is most commonly compared to Microsoft Entra ID: Symantec Identity Governance and Administration vs Microsoft Entra ID. Symantec Identity Governance and Administration is popular among the small business segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a marketing services firm, accounting for 13% of all views.
Buyer's Guide
Symantec Identity Governance and Administration
February 2026
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Symantec Identity Governance and Administration mindshare

Product category:
Identity Governance Administration (IGA)
As of March 2026, the mindshare of Symantec Identity Governance and Administration in the Identity Governance Administration (IGA) category stands at 4.3%, up from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
Symantec Identity Governance and Administration4.3%
SailPoint Identity Security Cloud32.6%
Saviynt Identity Cloud19.5%
Other43.6%
Identity Governance Administration (IGA)

PeerResearch reports based on Symantec Identity Governance and Administration reviews

TypeTitleDate
CategoryIdentity Governance Administration (IGA)Mar 27, 2026Download
ProductReviews, tips, and advice from real usersMar 27, 2026Download
ComparisonSymantec Identity Governance and Administration vs SailPoint Identity Security CloudMar 27, 2026Download
ComparisonSymantec Identity Governance and Administration vs One Identity ManagerMar 27, 2026Download
ComparisonSymantec Identity Governance and Administration vs Omada IdentityMar 27, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.3N/A95%273 interviewsAdd to research
SailPoint Identity Security Cloud4.132.6%97%72 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Symantec Identity Governance and Administration excels in automated processes for identity lifecycle management, role-based access control, and self-service capabilities. Users appreciate flexible customization, ease of installation, and extensive connectors for on-premise and cloud integrations. It improves security, streamlines workflows, reduces help desk costs, and enhances compliance with regulatory standards. Its intuitive interface allows efficient management of entitlements, role assignments, and access certifications across varied applications and user groups.
  • "It is a great solution."
  • "It's a very useful tool that has improved our client's security, from day one."
  • "I like that it is easy to diagnose, and it has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."

Room for Improvement

Symantec Identity Governance and Administration requires improvements in user interface design and usability due to its complexity. Users face challenges with integration, especially with cloud and third-party systems, and technical support is inadequate. Reporting, monitoring, and custom connector creation are difficult. The platform is prone to performance issues, lacks out-of-the-box integrations, and needs to enhance its cloud capabilities and documentation to streamline processes and further enhance overall functionality.
  • "Currently, it is difficult to create these connectors in this solution."
  • "Personally, I don't think the technical support is very good. The technicians don't seem to have enough training and knowledge surrounding the solution — they don't have in-depth knowledge."
  • "Technical support from CA is not very good."

ROI

Symantec Identity Governance and Administration enhances productivity by enabling automated onboarding, self-service password resets, and access requests. It reduces IT costs by allowing staff to refocus funds and expertise from traditional tasks like user onboarding. The tool prevents costly security breaches with centralized management, leading to efficiency and resource sharing. Organizations manage with minimal administrative staff, benefit from automatic user lifecycle management, and appreciate its capabilities for temporary staff handling.

Pricing

Symantec Identity Governance and Administration offers varying pricing and licensing models, typically user-based. Costs are often competitive with other CA products but more expensive than Dell and Microsoft. Companies note flexibility in pricing, with possible negotiations available for additional solutions. Some find the solution reasonable and priced similar to market alternatives. While there are complaints about occasional price increases, the pricing can depend significantly on company size and integration needs. Overall, the implementation can be costly.
  • "The price is flexible for our existing customers."
  • "Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
  • "The product has a good price in competition with another product with the same solution."

Popular Use Cases

Symantec Identity Governance and Administration is primarily used for provisioning, managing user identities, and access governance. Organizations implement it to analyze privileges, centralize accounts, divide access, and ensure compliance. It helps streamline identity management via roles and access rights certification, enhancing risk management and security. Clients use it for creating users, assigning privileges, conducting lifecycle management, and handling workflows for user access, leveraging it to improve business process automation and eliminate manual errors.

Service and Support

Symantec Identity Governance and Administration customer service is praised for being responsive and proactive, with ratings ranging from 7 to 9 out of 10. Users appreciate quick responses and proactive representatives, although there is room for improvement in regional expertise. Technical support has mixed feedback. Many users rate it high for responsiveness and knowledge, but others highlight delays and lack of depth. Priority-one tickets receive excellent support, while lower priorities can experience slower responses.

Deployment

Symantec Identity Governance and Administration's initial setup often varied between straightforward and complex experiences. Some found the installation simple with clear documentation, while others faced challenges due to high availability requirements and inadequate support. Complexity often arose from organizational needs or large identity volumes. System integration and customization posed difficulties as unique requirements demanded extensive planning and architecture understanding. Users noted the setup was manageable with assistance from technical expertise and thorough documentation insights.

Scalability

Symantec Identity Governance and Administration is generally considered scalable. Users report no significant challenges and acknowledge its ability to handle large user volumes. Some experience issues due to customization and resource requirements. It requires specific configurations for optimal performance but supports numerous users efficiently. Limitations are occasionally attributed to initial setup, not inherent flaws. Users appreciate its flexibility and scalability, particularly when expanding their organizations, though high availability could be improved.

Stability

Symantec Identity Governance and Administration is generally stable with some users reporting occasional issues like database connection loss or Java memory leaks. Performance challenges arise when handling large tasks, but memory allocation and tuning often resolve these. Users appreciate its scalability and dependability, noting high availability features and minimal issues after initial setup. Despite a few bugs, its design and architecture are praised, offering robust reporting and reliable functionality.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Symantec Identity Governance and Administration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise36
By reviewers
By visitors reading reviews
Company SizeCount
Small Business53
Midsize Enterprise22
Large Enterprise50
By visitors reading reviews

Top industries

By visitors reading reviews
Marketing Services Firm
13%
Manufacturing Company
13%
Performing Arts
8%
Government
6%
Computer Software Company
6%
Financial Services Firm
6%
University
5%
Retailer
4%
Wellness & Fitness Company
4%
Insurance Company
4%
Educational Organization
4%
Recreational Facilities/Services Company
3%
Comms Service Provider
2%
Construction Company
2%
Healthcare Company
2%
Logistics Company
2%
Real Estate/Law Firm
2%
Transportation Company
2%
Media Company
2%
Paper And Forest Products
2%
Hospitality Company
2%
Legal Firm
1%
Energy/Utilities Company
1%
Outsourcing Company
1%
Non Profit
1%
Security Firm
1%

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Learn more about Symantec Identity Governance and Administration

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Symantec Identity Governance and Administration was previously known as CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance.

Symantec Identity Governance and Administration customers

Acciona, Core Blox, DBS

Related questions

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Product Categories

Product Categories
Identity Governance Administration (IGA)
User Provisioning Software
Identity Management (IM)

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Symantec Identity Governance and Administration Reviews Summary
Author infoRatingReview Summary
Managing Director at a consultancy with 1-10 employees3.5I find Symantec Identity Governance and Administration easier to use than other identity management products, offering free connectors for applications like SAP. However, its technical support and community engagement need improvement, and it should accelerate cloud adoption.
Managing Director at I'curity Solutions3.5I am a consultant working with identity and network management solutions, including Symantec. The automated provisioning and access reviews are valuable features. Symantec should offer a SaaS solution for easier deployment. We switched from Oracle due to its features.
Information Security Specialist at CAS Trading House3.0No summary available
Solutions Architect at MAINT4.0I've used Symantec Identity Governance and Administration for managing users, including creation, updates, deletions, password changes, and rule assignments. However, developing connectors for endpoints is complicated and requires a more streamlined process.
Manager at a computer software company with 501-1,000 employees2.5I tested Symantec Identity Governance and Administration in a controlled setting and found its capabilities to be limited and mid-range, with a fair price. It lacks cloud options, extensive features, and comprehensive connectivity, reporting, and workflow approval.
General Manager at Global SEIS4.0No summary available
ALiBS Solutions at ALiBS Solutions4.5No summary available
Enterprise Solutions & Services Head at Duroob Technology4.5I find this secure, customizable solution valuable for centralizing directories and self-service. While stable and scalable, its setup is complex, technical support is poor, and the directory/dashboards need improvement. It's a valuable long-term identity management investment.