What is our primary use case?
They must listen to the modules or similar content. Recruiting is vital for performance, creating a learning management system for a ten percent improvement, and also monitoring competition through CNACP.
What is most valuable?
Safety is the most robust aspect of this platform. They don't intend to market this model; they employ multifactor authentication in the Voyager system.
Regarding safety, it was somewhat due to the presence of filters and extensions, allowing us to create various scenarios internally. Also, the development time has improved. There is a well-defined roadmap for time tracking, addressing gaps in time tracking, shifts, rostering, latency, and related aspects. This module is a recent addition with valuable new features, making a significant impact. Additionally, it boasts a potent engine with strong consolidation capabilities.
What needs improvement?
The application integration between cloud and on-premises storage has been completed. However, there is still room for improvement in integrating EC and SAP applications. I believe more enhancements are necessary. Additionally, the onboarding process, particularly in the morning, demands a high degree of intelligence. Morning onboarding is a component of the onboarding modules, and from a technical perspective, it represents a significant area for improvement.
For how long have I used the solution?
I have been working with SAP SuccessFactors Learning since 2018.
What do I think about the scalability of the solution?
How are customer service and support?
SAP technical support is generally quite reliable, but we have encountered some delays with certain support tickets. However, the recent introduction of a new center code, specifically for the Customer Interaction Center security, has accelerated technical support. They've also introduced an option for adopting support through multiple support channels. This includes a ticketing system, extra chats, and customer interaction centers. The introduction of these channels has been beneficial, as response times have improved significantly. In the past, responses typically took up to two days, but now, you can expect to receive a response within the same day. When you open a ticket, it usually takes only three to four hours for them to assign it to the appropriate team. Once the ticket is with the dedicated team, they provide a solution design promptly. This system works well for us because it gives us a clear understanding of when the issue will be resolved, whether it will be a quick fix or take more time.
How was the initial setup?
For the implementation, it varies depending on the company's size. If the company is relatively small to medium-sized, it will typically take three to four months. In the case of larger enterprises, the implementation period extends to six to eight months. To begin, we require an analysis team to set up something known as a configuration workbook. This workbook is essentially an Excel sheet that we share with clients for them to input all the necessary configuration values. Additionally, we can activate a safety practice feature, which is a valuable aspect of implementing best practices.
By enabling these best practices, we can integrate them into the system and commence the first iteration or workflow with the client on the business processing side, using sample data. Subsequently, we work on incorporating additional business processes based on the customer's requirements. Configuring these business processes, which is of moderate complexity, typically takes around thirty minutes for each course of action.
What about the implementation team?
It required a consultant for the deployment. We are familiar with the system, and configuring it is straightforward. It doesn't demand extensive experience to set up. I can handle the configuration easily. The only aspect that adds complexity to the configuration is the payload, which is expected due to its high performance and configuration requirements. However, for other modules, there's no need for a dedicated team to safeguard them.
For smaller to medium-sized businesses, the requirement typically ranges from two to six individuals. In the case of large enterprises, you would need at least five to seven team members.
What's my experience with pricing, setup cost, and licensing?
You need to procure licensing and it is expensive.
What other advice do I have?
For specific reasons, this solution stands out. It's the sole option that offers localized data for all significant extensions. Specifically, in the case of Egypt, it covers all aspects comprehensively. Even in situations where there isn't a dedicated organization, it can still address localization requirements in certain countries. When it comes to a native cloud solution for HR, this is the exclusive option available that can effectively encompass a wide range of cloud modules.
I would overall rate it a nine out of ten.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner