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SAP HANA Cloud Reviews

Vendor: SAP
4.1 out of 5
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What is SAP HANA Cloud?

SAP HANA Cloud integrates finance, materials, and sales functions, offering real-time analytics and automation. Its flexible, multi-tenant cloud design improves scalability and cost management, enhancing productivity with VPN-free access and accelerated data retrieval through in-memory technology.

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SAP HANA Cloud is the #10 ranked solution in top Database as a Service vendors. PeerSpot users give SAP HANA Cloud an average rating of 8.2 out of 10. SAP HANA Cloud is most commonly compared to Amazon RDS: SAP HANA Cloud vs Amazon RDS.
Buyer's Guide
SAP HANA Cloud
December 2025
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SAP HANA Cloud mindshare

As of December 2025, the mindshare of SAP HANA Cloud in the Database as a Service (DBaaS) category stands at 1.5%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Database as a Service (DBaaS) Market Share Distribution
ProductMarket Share (%)
SAP HANA Cloud1.5%
Amazon RDS16.7%
MongoDB Atlas13.2%
Other68.6%
Database as a Service (DBaaS)

PeerResearch reports based on SAP HANA Cloud reviews

TypeTitleDate
CategoryDatabase as a Service (DBaaS)Dec 30, 2025Download
ProductReviews, tips, and advice from real usersDec 30, 2025Download
ComparisonSAP HANA Cloud vs Amazon RDSDec 30, 2025Download
ComparisonSAP HANA Cloud vs Microsoft Azure SQL DatabaseDec 30, 2025Download
ComparisonSAP HANA Cloud vs MongoDB AtlasDec 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
Amazon RDS4.216.7%98%58 interviewsAdd to research
Oracle Database as a Service4.37.1%97%69 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SAP HANA Cloud excels in tight integration across finance, materials, and sales, allowing rapid innovation. It offers scalability, real-time data access, and flexibility in model building and workload management. Real-time analytics and embedded automation features enhance business processes. Multi-tenant architecture provides cost-effective solutions. It consolidates value chains for a unified business view and enables workflows. Machine learning and AI features are promising but require better user education. Business Application Studio access without VPN is advantageous.
  • "The solution has integrated many different value chains across the organization, as previously there were multiple systems managing those value chains."
  • "SAP HANA Cloud provides a single version of truth, automation, intelligence, process control, and best practices."
  • "The real-time analytics feature is good; there is no doubt about it."

Room for Improvement

SAP HANA Cloud's innovation pace lags, lacking AI-driven features. Developers face challenges due to inaccessible databases in HANA Studio and insufficient documentation, impacting usability and feature exploration. The high cost causes client attrition, with limited configuration and slow performance. Improved transparency in support and seamless sandbox capabilities are needed. User experience remains non-intuitive, requiring a more configurable and user-friendly interface. Improvements are needed in process clarity and planning for commercial changes.
  • "In future updates of SAP HANA Cloud, I would suggest some changes in the user interfaces to make it more user-friendly."
  • "SAP HANA Cloud requires extensive documentation before connecting with a human being to troubleshoot an issue."
  • "The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25 days to process."

Popular Use Cases

Organizations primarily use SAP HANA Cloud for managing procurement and inventory, particularly in finance, supply chain, and HR. Engaging with SAP products like BPC, Business Objects, and SAP BW for HANA, users have extensive experience with both cloud and on-premises deployments. Mid-market enterprises, including manufacturing and service-oriented sectors, deploy SAP HANA Cloud for real-time S/4 reporting and utilizing Business Application Studio for data management. Users find complex scenarios such as module-specific tasks and table creations require learning adjustments.

Service and Support

SAP HANA Cloud's customer service is excellent, maintaining a 99.7% SLA commitment. However, technical support varies. Some consider it always good and reliable, while others find it inadequate, with slow response times and tickets taking over 25 days. The service experience often depends on the support tier, with Tier 1 being satisfactory. Some feel the support process is inefficient, with issues passing through multiple people. Australian context feedback is generally positive in terms of responsiveness.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP HANA Cloud Buyer's Guide for additional reliable information.

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Learn more about SAP HANA Cloud

SAP HANA Cloud is tailored for mid-market enterprises in sectors like manufacturing, services, media, wholesale, high-tech, construction, and consumer goods. It supports applications for real-time reporting, supply chain management, inventory, finance, and HR. Leveraging BPC, BW for HANA, S/4, and Business Application Studio, organizations gain flexibility across modules such as procurement and logistics. Though its in-memory technology enhances data access speed, challenges remain in innovation speed and user interfaces, requiring more intuitive navigation. Pricing, database access, and sandbox efficiency are areas needing attention, as well as AI feature development and update clarity.

What are the key features of SAP HANA Cloud?
  • Real-time Analytics: Offers immediate data insights, enhancing decision-making.
  • Automation: Streamlines workflows, reducing manual tasks and errors.
  • Multi-tenant Cloud: Supports scalability and cost management.
  • VPN-Free Access: Enhances productivity by simplifying connectivity.
  • In-memory Technology: Accelerates data retrieval for faster processing.
  • Machine Learning & AI: Promotes advanced data analysis potential.
What benefits should users expect from SAP HANA Cloud?
  • Enhanced Productivity: Streamlining access and operations through automation and advanced analytics.
  • Scalability: Adapting quickly to changing needs with multi-tenant flexibility.
  • Cost Efficiency: Managing expenditures effectively within cloud architecture.
  • Improved Decision-Making: Benefiting from real-time information and consistent reporting.

SAP HANA Cloud supports industries ranging from retail and pharmacy to manufacturing, offering real-time capabilities for finance and HR functions. Companies in media and construction sectors use it for integrated business processes, enhancing supply chain and inventory management, facilitating operations across diverse environments.

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Product Categories

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Database as a Service (DBaaS)

Popular Comparisons

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SAP HANA Cloud Reviews Summary
Author infoRatingReview Summary
SAP BI Architect at a government with 10,001+ employees4.5I work with SAP HANA Cloud on Azure, appreciating its strong performance, scalability, and real-time reporting. However, limitations include a lack of AI features, inadequate documentation, and restricted database access through HANA Studio for developers.
IT Application Manager at TBTD4.0I've used SAP HANA Cloud for four years and found it fast, easy to deploy, and effective for business integration, though the UI could be more user-friendly and support better for customizations. Overall, I rate it 8 out of 10.
SAP Analytics Lead at Miracle Software Systems, Inc4.0I use SAP HANA Cloud's Business Application Studio without needing a VPN, which is very convenient. However, the documentation is lacking, making it difficult to explore features. The platform is flexible but expensive, leading some clients to switch to Azure.
Vice President at Knowledgecrop Consulting3.5I’ve used SAP for 25 years and found HANA Cloud's analytics strong but its performance and configurability poor. Support is slow, and it's less suitable than on-premise options. I rate it a seven but prefer other deployment models.
Lead SAP Cloud Services at a computer software company with 201-500 employees4.5I use SAP HANA Cloud to support mid-market businesses due to its real-time analytics, scalability, and ease of deployment, though support transparency and innovation documentation need improvement. ROI is typically realized within six months.
Partner at a consultancy with 51-200 employees3.5I’ve worked with SAP HANA Cloud across procurement, finance, and HR. It offers strong integration and data visibility, though the user experience needs improvement. Implementation was complex, but support has been responsive. I’d rate it a 7 out of 10.
Solution Architect at a tech vendor with 10,001+ employees4.5I've worked with both SAP HANA on-premises and SAP HANA Cloud, participating in deployments. The software effectively integrates finance, materials, and sales but lags in introducing innovations compared to competitors, likely due to thorough testing for robustness.