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Salesforce Experience Cloud Reviews

Vendor: Salesforce
4.8 out of 5
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What is Salesforce Experience Cloud?

Salesforce Experience Cloud empowers enterprises to create engaging digital experiences tailored to their audiences. It enables businesses to connect with customers, partners, and employees through personalized websites, portals, and forums.

Get the Partner Relationship Management (PRM) Buyer's Guide and find out what your peers are saying about Salesforce Experience Cloud, Salesforce PRM and more!
Salesforce Experience Cloud is the #5 ranked solution in top Partner Relationship Management (PRM) solutions. PeerSpot users give Salesforce Experience Cloud an average rating of 9.6 out of 10. Salesforce Experience Cloud is most commonly compared to Salesforce PRM: Salesforce Experience Cloud vs Salesforce PRM.
Buyer's Guide
Partner Relationship Management (PRM)
May 2025
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Helped 853,868 peers since 2012

Salesforce Experience Cloud mindshare

As of June 2025, the mindshare of Salesforce Experience Cloud in the Partner Relationship Management (PRM) category stands at 3.7%, up from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Partner Relationship Management (PRM)
 
 
Key learnings from peers

Valuable Features

  • "The ability to set up layouts and create pages on the fly was beneficial."
  • "We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes."

Room for Improvement

  • "Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds."
  • "The CSS library of Salesforce is not as customizable as I would prefer."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Partner Relationship Management (PRM) Buyer's Guide for additional reliable information.

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Learn more about Salesforce Experience Cloud

Salesforce Experience Cloud provides a powerful platform for creating digital experiences that integrate seamlessly with existing Salesforce systems. It offers robust customization options, allowing organizations to design user-friendly interfaces that enhance customer engagement and drive business growth. This platform supports the development of community portals and customer service centers, providing essential tools for efficient interaction management. It aligns well with strategic goals by facilitating collaboration and streamlining processes.

What are the key features of Salesforce Experience Cloud?
  • Community Builder: Create custom-branded communities easily with drag-and-drop functionality.
  • Personalization: Deliver tailored content to users based on data and preferences.
  • Integration: Seamlessly connect with Salesforce data for unified experiences.
  • Mobile Optimization: Ensure responsive design for optimal viewing on any device.
  • Analytics: Gain insights into user interactions and community performance.
What benefits and ROI should be expected?
  • Enhanced Engagement: Increased interactions lead to stronger customer, partner, and employee relationships.
  • Improved Efficiency: Streamlined operations reduce costs and improve service delivery.
  • Customizable Solutions: Tailor experiences to specific needs, accelerating adoption and satisfaction.
  • Scalability: Easily expand capabilities as business needs evolve, ensuring long-term growth.

Salesforce Experience Cloud is widely adopted across industries such as healthcare, finance, and retail, where customer engagement is crucial. In healthcare, it supports patient portals for improved communication and access to information. In finance, it enables secure client interactions through personalized portals. Retailers use it to create immersive online shopping experiences that drive customer loyalty and increase sales. Its industry-specific solutions deliver measurable improvements in engagement and operational efficiency.

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Product Categories

Product Categories
Partner Relationship Management (PRM)

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Salesforce PRM vs Salesforce Experience Cloud
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Salesforce Experience Cloud reviews

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Ajay Pal - PeerSpot user
Associate Consultant at a consultancy with 10,001+ employees
Verified user of Salesforce Experience Cloud
Oct 8, 2024
Empower customization with personalized UI and seamless user independence

Pros

"We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes."

Cons

"The CSS library of Salesforce is not as customizable as I would prefer. "

What is our primary use case?

We are currently working on an Experience Cloud site. It is one site that you can create using Salesforce. It is a normal site where users can log in using their credentials. Their users, such as customers or partners, can process something on their own. It is independent of complete Salesforce. 

While the database is linked to Salesforce CRM, it remains an independent site with an independent URL. The URL can be changed, and it can be used anywhere. Any support team can use it, for instance. They can log into the site, enter the credentials, and perform some process or request. Those actions can be done using Experience Cloud.

How has it helped my organization?

By utilizing libraries like the personalization options Salesforce provides, it is easy to incorporate external libraries as needed.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (490 words)
PeerSpot user
Salesforce Associate Architect at a tech services company with 51-200 employees
Verified user of Salesforce Experience Cloud
Oct 8, 2024
Intuitive portal creation , professional support, and offers enhanced user engagement

Pros

"The ability to set up layouts and create pages on the fly was beneficial."

Cons

"Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds."

What is our primary use case?

We implemented a maintenance app for contractors. Within the Experience Cloud portal, contractors could log in, raise work orders for maintenance requests, and manage those tasks through the portal. Internal users can see specific actions based on criteria such as a request's status.

What is most valuable?

Salesforce Experience Cloud's community template for quick portal setup was valuable. The ability to set up layouts and create pages on the fly was beneficial. Additionally, the live chat feature and the option for users to view knowledge articles before raising a case were important features.

*Disclosure: My company has a business relationship with this vendor other than being a customer: msp
Read full review (368 words)