Prisma SD-WAN Reviews

Prisma SD-WAN enabled around 50% cost savings by moving from a legacy Layer 3 WAN and reducing outages. Compliance and security features have facilitated strict auditing. Users appreciate its cost-effectiveness, network stability, automation, scalability, and ease of network adjustments. Voice prioritization and elimination of VPNs contributed to heightened network readiness. Expecting an ROI in approximately two years, users replaced MPLS with affordable broadband links, realizing significant monetary benefits.

Prisma SD-WAN pricing is considered premium but justified by its advanced functionality and exceptional service quality. Enterprise users find it more expensive than competitors like Zscaler and Fortinet, with costs influenced by factors such as licensing for bandwidth, security features, and additional services. A subscription-based model, combined with needed hardware, makes it more suitable for medium to large enterprises. Discounts are available when bundled with other Palo Alto products, offering financial benefits for existing Palo Alto users.

• "Prisma SD-WAN is a pretty expensive solution."
• "It is more expensive than Fortinet."
• "On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

Organizations primarily use Prisma SD-WAN to enhance connectivity and manage internet traffic across multiple sites, replacing costly MPLS with broadband. It facilitates secure and efficient VPN tunnels, supports remote access, and integrates with third-party applications like Zscaler and Prisma Access. Businesses utilize it for path manipulation, multi-cloud access, and maintaining centralized infrastructure, aiding seamless communication and reduced latency for workers and their environments. Prisma SD-WAN enables effective network management and connectivity optimization.

Many found Prisma SD-WAN support to be knowledgeable, though some noted delays in response and challenges in connecting with the right personnel. Support quality sometimes dipped after Palo Alto's acquisition, with response times taking one or two hours. Frequent users appreciated consistent ticket handling through a centralized portal, yet a few expressed dissatisfaction, rating support between seven to nine out of ten. Some praised direct access to skilled engineers, while others highlighted room for improvement.

Initial setups of Prisma SD-WAN vary in complexity. Some find it straightforward, citing ease of deployment with basic networking knowledge. Others encounter complexity due to hybrid models or network policies. Support from Palo Alto engineers is sometimes needed. Deployments range from hours to weeks, depending on site numbers and team size. Users note quick setups but mention challenges like unsupported applications and packet drops, while some report smooth transitions with minimal downtime.

Prisma SD-WAN supports large, complex architectures, fitting various scenarios like global offices and small businesses. Users report effective scalability with seamless addition of new sites and improved performance in cloud configurations. Some encounter issues due to documentation, affecting ease of use. Licensing impacts scalability, yet with appropriate licenses, scaling is straightforward. Rated mostly between seven to ten, Prisma SD-WAN meets scalability demands across different networks, with some concern in deployment understanding.

Prisma SD-WAN has significantly improved in stability over time, with fewer issues and minimal downtime, particularly with MPLS and Internet at sites. While new appliances may introduce complications, reliability is enhanced with high availability setups. Most outages are associated with third-party VPN tunnels. Management teams find it runs smoothly after setup, though firmware and version updates require attention. Users rate stability between seven to ten, noting occasional bugs but effective resolutions.