What is our primary use case?
We deploy Palo Alto IoT Security for various clients who utilize a range of applications, products, and versions depending on their specific needs. While the deployed solutions vary, clients primarily utilize the Palo Alto Strata platform.
Many clients are switching to Palo Alto from other vendors because it offers better security and cost-efficiency, allowing them to centralize more features in a single, reliable appliance.
How has it helped my organization?
Experienced engineers often find Palo Alto highly intuitive and easy to learn, thanks to its user-friendly interface and well-structured documentation.
Palo Alto’s IoT Security solution offers considerable visibility, even with basic licensing. While advanced features enhance the depth of insights, the standard package still provides valuable information about connected devices and their activities. Although it may not deliver a comprehensive view of the entire network, it effectively highlights critical details specific to IoT security.
What is most valuable?
Palo Alto is widely recognized for its GlobalProtect feature, offering robust security options such as user ID mapping and VPN capabilities. Clients also value the flexibility of its firewall deployment, which adapts well to diverse environments.
Palo Alto Networks IoT Security provides granular zero-trust least-privilege policy recommendations, ensuring enhanced security tailored to specific needs. The speed of creating zero-trust policies depends on the complexity of the desired outcome, but for straightforward objectives, the process is efficient. When the desired outcome is well-documented, creating policies becomes simpler, as the required steps are clearly outlined. From there, it’s a matter of configuring details and implementing changes, making the process relatively straightforward in such scenarios.
Customers also appreciate the seamless integration of Palo Alto’s IoT Security with platforms like Cisco ISE and other Cisco tools, including user identification systems. This flexibility, combined with Prisma Access integration, provides comprehensive security across varied environments and ensures interoperability with existing infrastructure.
IoT Security's risk assessment features offer valuable guidance for aligning with best practices, which is crucial for engineers making adjustments or managing new deployments. This ensures compliance with industry standards and facilitates informed decision-making.
Palo Alto Networks IoT Security leverages its next-generation firewall as a sensor, eliminating the need for additional hardware. While this multi-functional approach is advantageous, it’s important to recognise that the firewall may not address every security layer effectively. Relying solely on it for all security needs might not be ideal, so a layered security approach is recommended.
What needs improvement?
The product could improve by offering more comprehensive network visibility and expanding beyond IoT-specific activities to provide a holistic view of the entire network. This would allow administrators to better contextualize IoT device behaviour within overall network traffic. Additionally, while the next-generation firewall's role as a sensor is beneficial, addressing its limitations in handling all security layers would enhance its effectiveness and reliability for broader security needs.
In future releases, incorporating advanced analytics for proactive threat detection, automated response mechanisms for IoT-related incidents, and improved scalability for managing diverse and growing IoT ecosystems would significantly enhance the product. Enhanced integration with third-party platforms and tools could also improve interoperability and streamline security management across complex environments.
It would be beneficial if Palo Alto IoT Security could integrate with Let's Encrypt for free SSL certificates.
For how long have I used the solution?
I have been working with Palo Alto IoT Security for about three years.
What do I think about the stability of the solution?
We have not experienced any stability or performance issues with Palo Alto IoT Security.
What do I think about the scalability of the solution?
Palo Alto IoT Security is scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with both Cisco Firepower and Palo Alto, and Palo Alto is a more user-friendly and adaptable platform. It offers greater flexibility and consistency, resulting in a more reliable experience than Cisco Firepower.
The reasons for switching include the need for more advanced threat detection, enhanced visibility into network traffic, or a desire for a more integrated approach to security. Palo Alto's focus on next-generation firewalls, user-friendly interfaces, and comprehensive features like GlobalProtect and IoT Security often makes it an appealing choice for organizations seeking improved performance, scalability, and ease of use.
How was the initial setup?
The initial setup requires planning and proper sequencing to prevent issues. The setup becomes straightforward with the right knowledge and experience, but it can be complex at first.
Usually, one or two people handle the implementation. The deployment involves interviewing the client to understand their expectations and determine whether Palo Alto Networks IoT Security would best suit their needs. Based on their goals for deploying the firewall within their network, we'll develop a high-level plan and submit it for client approval. Once approved, we'll create a detailed implementation plan. After the client reviews and approves this detailed plan, we'll proceed with the deployment.
The deployment time for Palo Alto Networks IoT Security varies based on client needs, network complexity, the number and connection methods of devices, and other factors. For a college with around 1,200 users migrating from another vendor, the estimated time frame, including project initiation, requirements gathering, device deployment, and final delivery, would likely range from 30 to 45 days.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Customers transitioning from Cisco to Palo Alto are benefiting from competitive pricing on high-quality products. As Palo Alto partners, we provide not only competitive pricing but also exceptional service, which has been met with overwhelmingly positive feedback. The growing trend of successful migrations underscores Palo Alto's superior cost-benefit ratio for firewall solutions.
What other advice do I have?
I would rate Palo Alto IoT Security nine out of ten.
Palo Alto IoT Security requires regular maintenance, including firmware and patch upgrades, which may occasionally cause planned outages for firewall restarts. While these updates are generally straightforward, they involve some inherent risk.
When considering Palo Alto, compare its features and integration capabilities with those of other vendors. Look at its ability to manage layers from two to seven within the same device, which not all firewalls can do. Consider Palo Alto's ease of management compared to other firewalls.
Which deployment model are you using for this solution?
On-premises