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OpenText EnCase eDiscovery Reviews

Vendor: OpenText
3.9 out of 5
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What is OpenText EnCase eDiscovery?

eDiscovery collection tools address the rise in dispersed and remote workforces, the proliferation of mobile devices and new sources of data. Comprehensively collecting data across all data sources, including endpoints, such as desktops and laptops, is critical to defensibility. Collection analytics and culling is key to efficient digital investigations, narrowing the document collection to drive down the cost of legal review.

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OpenText EnCase eDiscovery is the #5 ranked solution in top eDiscovery software. PeerSpot users give OpenText EnCase eDiscovery an average rating of 7.8 out of 10. OpenText EnCase eDiscovery is most commonly compared to Microsoft Purview eDiscovery: OpenText EnCase eDiscovery vs Microsoft Purview eDiscovery. OpenText EnCase eDiscovery is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 13% of all views.
Buyer's Guide
eDiscovery
August 2025
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OpenText EnCase eDiscovery mindshare

As of August 2025, the mindshare of OpenText EnCase eDiscovery in the eDiscovery category stands at 3.2%, down from 4.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eDiscovery Market Share Distribution
ProductMarket Share (%)
OpenText EnCase eDiscovery3.2%
Microsoft Purview eDiscovery23.3%
Google Vault12.9%
Other60.6%
eDiscovery
 
 
Key learnings from peers

Valuable Features

OpenText EnCase eDiscovery offers valuable features like user-friendly interfaces, simultaneous search processing, image creation and analysis, data recovery including partition repair, and Enscripts customization. Pathways, SweepEnterprise, and EnCase mobiles enhance versatility in data extraction. Users appreciate artificial modeling for stability and competitive pricing. Comprehensive tech search and distinctive user experiences, extended through traditional artificial intelligence, highlight its uniqueness. These make it ideal for indexing, keyword searches, and customized data segregation.
  • "The solution is very stable."
  • "It indexes much faster, and is more reflexive because of the Enscripts."
  • "The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."

Room for Improvement

Mobile phone acquisition could be enhanced by embedding it in the law enforcement version. The indexing of Microsoft Exchange Server emails and support for all email types need improvement. Users find the learning curve steep and wish for increased data ingestion capability. Report customization lacks flexibility, and technical support response times are slow. Mobile data extraction features could be expanded. Users experience challenges with repetitive processes and could benefit from improved reporting reliability and performance.
  • "The reporting is a bit unreliable. It needs to be better."
  • "In the past, incident response time for tech support was slow."
  • "We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."

Pricing

Enterprise users generally find OpenText EnCase eDiscovery pricing reasonable and affordable, though some express concerns about costs when dealing with currency exchange rates. While professional users recommend buying at least three licenses, suggesting it's not ideal for beginners due to pricing, others feel it's suitable for professional use. Discussions around educational licensing indicate a market need for lower-cost options. Overall, EnCase's pricing is not considered the most expensive, but opinions on value vary.
  • "We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
  • "We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
  • "EnCase is an affordable solution."

Popular Use Cases

Organizations primarily use OpenText EnCase eDiscovery for forensic analysis, leveraging its capabilities to capture images, extract data, and perform keyword searches. It is utilized in monitoring endpoints with Encase SAFE for security purposes. Major use cases include managing data within data centers and servers, and extending engineering and capital project documentation. It serves as an add-on for project and asset management in complex technical environments.

Service and Support

Customer service and support for OpenText EnCase eDiscovery show varied experiences. Some find technical support excellent, while others consider it average. A segment hasn't interacted with support or opted not to use it. Certain users express dissatisfaction due to slow response times and lengthy resolutions, deeming it unsatisfactory for their customer service expectations. Improvements in response efficiency could enhance customer satisfaction.

Deployment

Users describe OpenText EnCase eDiscovery's initial setup as straightforward compared to similar software. Complexity varies with the application's intricacy, taking from one week to three months. Configuring user access and defining the company's application structure are required steps. Some participants were not involved in the setup process. Many users rate the setup ease as nine out of ten, indicating it is manageable and not overly complicated.

Scalability

OpenText EnCase eDiscovery demonstrates strong scalability, adaptable for enterprise use but reliant on system size and contributions. Users experience challenges with case additions, yet scalability spans three levels, including presentation and back-end functions. Storage capabilities are expandable. Serving both enterprise and smaller clientele, it efficiently supports increasing user numbers from 25 to thousands.

Stability

OpenText EnCase eDiscovery shows mixed stability. Some experienced occasional processing delays and UI bugs, yet most found it reliable with no significant crashes or functional disruptions. Version improvements, particularly from 6.10 to 8.5, addressed previous issues. Many noted its long-standing presence in the market, highlighting the importance of proper configuration for optimal performance. Users acknowledge its stable nature, expressing satisfaction with its enduring functionality when set up correctly.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our eDiscovery Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business45
Midsize Enterprise11
Large Enterprise46
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
10%
Energy/Utilities Company
7%
Financial Services Firm
7%
Government
7%
Insurance Company
7%
Manufacturing Company
7%
Hospitality Company
6%
University
6%
Construction Company
5%
Non Profit
4%
Healthcare Company
3%
Recreational Facilities/Services Company
3%
Wholesaler/Distributor
2%
Legal Firm
2%
Media Company
2%
Real Estate/Law Firm
2%
Transportation Company
2%
Comms Service Provider
2%
Logistics Company
1%
Renewables & Environment Company
1%
Educational Organization
1%
Outsourcing Company
1%
Pharma/Biotech Company
1%
Computer Retailer
1%

Compare OpenText EnCase eDiscovery with alternative products

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Learn more about OpenText EnCase eDiscovery

With OpenText™ EnCase™ eDiscovery, organizations can streamline the collection, culling and preservation of data across diverse sources in a single efficient process.

OpenText EnCase eDiscovery was previously known as EnCase eDiscovery.

OpenText EnCase eDiscovery customers

Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department

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OpenText EnCase eDiscovery Reviews Summary
Author infoRatingReview Summary
Enterprise Business Solutions Manager at DCL Consultores EIM SL4.5We use OpenText EnCase eDiscovery for engineering and capital projects, benefiting from its full tech search and user experience enhanced by AI. However, there's a need to improve productivity. No alternate solutions or cloud providers were considered.
Digital Forensics Analyst at a security firm with 11-50 employees4.0No summary available
Sr. Engineer at a tech services company with 501-1,000 employees4.5No summary available
Team Lead at a security firm with 51-200 employees4.0No summary available
Information Security Analyst at a tech services company with 10,001+ employees3.0No summary available
Digital Forensic Investigator and Data Recovery Expert at a consultancy with 10,001+ employees4.0No summary available
Sr. Systems Engineer (R&D) at a manufacturing company with 10,001+ employees2.0No summary available
Director-in-Charge at a non-tech company5.0No summary available