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OpenText EnCase eDiscovery vs Smarsh Enterprise Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText EnCase eDiscovery
Ranking in eDiscovery
8th
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Smarsh Enterprise Platform
Ranking in eDiscovery
7th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the eDiscovery category, the mindshare of OpenText EnCase eDiscovery is 4.4%, up from 2.7% compared to the previous year. The mindshare of Smarsh Enterprise Platform is 4.0%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eDiscovery Mindshare Distribution
ProductMindshare (%)
Smarsh Enterprise Platform4.0%
OpenText EnCase eDiscovery4.4%
Other91.6%
eDiscovery
 

Featured Reviews

Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
A stable and scalable hybrid solution with easy setup
The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.
reviewer2902509 - PeerSpot reviewer
Managing Director at a hospitality company with 11-50 employees
Compliance monitoring has created a trustworthy, well-documented record of all team communications
I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up and start using as the other tools. I understand this is something that Smarsh is pursuing to improve, and it is evolving over time. The issue is to develop something that the user finds frictionless; most tools are totally frictionless, and for example, the Teams solution is amazing because when they operate it, they see no difference at all before and after implementing the tool. It is fantastic and state of the art, but WhatsApp, unfortunately, is not the same experience due to Meta's restrictions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very useful tool; it is worth buying irrespective of price."
"It indexes much faster, and is more reflexive because of the Enscripts."
"The solution has been quite good, and, overall, the features we need are available to us."
"Using Encase we are able to implement security and also Forensics."
"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."
"The technical support is excellent."
"The solution is very stable."
"The most important feature we've found is the Enscripts, as it allows me to customize the scripts and deploy them as and how I need them, for example to segregate and index files efficiently."
"In my opinion, the best features Smarsh Enterprise Platform offers are how really easy it is to set up and very fast to start using, along with being trustworthy."
 

Cons

"There were minor UI bugs."
"​Sometimes the application can take more time to complete the image processing or fail at the end of the process.​"
"Ease of use and learning curve need improvement."
"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."
"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."
"The reporting is a bit unreliable. It needs to be better."
"From a customer service standpoint, this is unacceptable."
"I suggest that if the mobile phone acquisition is embedded in the Encase law enforcement version, it would be very useful."
"I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up and start using as the other tools."
 

Pricing and Cost Advice

"​The product is affordable and user-friendly.​"
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
"EnCase is an affordable solution."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Construction Company
8%
Performing Arts
8%
Financial Services Firm
7%
Financial Services Firm
19%
Comms Service Provider
12%
Healthcare Company
9%
Hospitality Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise3
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Smarsh Enterprise Platform?
My experience with pricing, setup cost, and licensing has been standard cost; I always use Microsoft because it is the best solution for me, and I trust them—they work properly. My whole system is ...
What needs improvement with Smarsh Enterprise Platform?
I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up a...
What is your primary use case for Smarsh Enterprise Platform?
My main use case for Smarsh Enterprise Platform is teams capture, recording, and archiving, which is my most important feature, along with emails. It is important for compliance reasons to document...
 

Also Known As

EnCase eDiscovery
Micro Focus eDiscovery, Autonomy eDiscovery, HPE Autonomy eDiscovery, HPE eDiscovery, Actiance
 

Overview

 

Sample Customers

Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department
Bank AlJazira, MTS India, Vodafone Ireland
Find out what your peers are saying about Commvault, Microsoft, Google and others in eDiscovery. Updated: October 2026.
919,586 professionals have used our research since 2012.