Service and Support
Customers generally find NetApp Private Storage's customer service and support effective, especially for technical issues. However, reaching knowledgeable support can be cumbersome due to multi-layered processes, especially in locales without direct presence. Although initial contact may involve basic screening, escalation resolves issues swiftly. Several clients note diminished service quality over time but still acknowledge the team's effectiveness when accessed. Regional limitations exist, requiring reliance on partners. Most rate their experiences positively despite some difficulties.
Deployment
Some individuals find NetApp Private Storage setup straightforward and quick, citing prior experience and step-by-step guides. Others describe it as complex due to extensive setup options. Some rely on third-party assistance or need multiple personnel to manage installation. Pre-configured setups for specific scenarios simplify the process, though full deployments can take up to a week. Factors like network availability may impact duration. Expert users rate ease of setup highly.
Scalability
NetApp Private Storage offers excellent scalability, characterized by easy vertical and horizontal expansion. Users appreciate its impressive capacity to support varying user numbers, from hundreds to thousands, depending on the model. Organizations find it convenient to add storage or upgrade seamlessly. The service scales effectively, accommodating future expansion plans with ease, though recognizing potential costs associated with scaling. It consistently ranks high in capability, often rated nine or ten out of ten by users.
Stability
NetApp Private Storage is highly stable. Users find it excellent, reliable, and top-shelf, with no bugs or crashes. Some report congestion issues at capacity, leading to potential data loss, but others highlight swift issue resolutions. Despite downtimes, users praise timely support and effective performance in emergencies. Feedback is positive, with high stability ratings suggesting strong user satisfaction.