Service and Support
HPE MSA customer service and support receive mixed feedback. Many users praise their responsiveness and helpfulness, rating them high, especially for technical assistance and firmware upgrades. Some users, however, report issues with response times and procedural challenges, with delays in addressing critical matters. Support in Saudi Arabia is positively mentioned, while suggestions for integrating more tools like HP InfoSight are raised. Overall, satisfaction varies with some expressing high contentment and others less so.
Deployment
Users found HPE MSA's initial setup straightforward, citing its ease during deployment. Configurations typically took minutes to a few days, depending on complexity. An intuitive setup process, supported by HPE's guidance, was highlighted. Many completed setup without issues, rating it highly on a ten-point scale. Users appreciated the ability to integrate with different operating systems and praised the user-friendly interface. Technical support facilitated smoother implementations and problem resolution when needed.
Scalability
HPE MSA is often highlighted for its scalability, accommodating both small and medium-sized needs. Users frequently mention adding extra storage easily, which suits diverse business settings. While ideal for smaller environments, it can extend storage capacity without upgrading key components. Its design supports roles in different sectors like internet services and customer operations. Some users note limitations in configurability, yet many appreciate its adaptability in expanding storage.
Stability
HPE MSA is regarded as highly stable by users. They note excellent reliability and minimal issues with installations. Some encountered minor problems with firmware codes years ago, but it remains a rock-solid choice. RAID capabilities effectively address hard drive failures, maintaining stability. Users rate stability between eight and ten out of ten. Comments mention no crashes, freezes, bugs, or glitches. Even under challenging conditions, HPE MSA proves to be very dependable.