Microsoft Exchange Reviews

Name: Microsoft Exchange
Brand: Microsoft
Rating: 4.2 (94 reviews)

4.2 out of 5

94 reviews
93% willing to recommend

What is Microsoft Exchange?

Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.

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Microsoft Exchange is the #2 ranked solution in top Wireless Email solutions, #3 ranked solution in top Email Applications, and #3 ranked solution in top File Archiving solutions. PeerSpot users give Microsoft Exchange an average rating of 8.4 out of 10. Microsoft Exchange is most commonly compared to Commvault Cloud: Microsoft Exchange vs Commvault Cloud. Microsoft Exchange is popular among the small business segment, accounting for 38% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 865,649 peers since 2012

Featured Microsoft Exchange reviews

Harry Murdani

Manager, IT Security at Averis Sdn Bhd

All features are useful; they meet the purpose of an email server. There's no specific or very appealing function. All are related to email services. The function of this product is to send an email. It's easy to manage because we know how. If you don't know how to manage, then, of course, it will be complicated.

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Hesham Hussain

Head Of Infrastructure at ValU

Regarding the decision of increasing the number of users, it depends on the organization's choice, whether to opt for CapEx or OpEx. Both options involve expenses over the years. Building an in-house Exchange solution requires investing in hardware, storage, connectivity, and administrative resources. Office 365 shifts the budget solely to OpEx as a subscription service. Scalability is another factor. Starting a new company favors Office 365 due to cost efficiency. As the organization grows, the choice depends on available resources and technical expertise. An internal Exchange setup is feasible with skilled engineers, while Office 365 suits those lacking in-house resources.

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AnikIslam

Senior Executive at Lakdhanavi Limited

We use the platform for scheduling and managing meetings. We regularly use the calendar function to select and integrate schedules with Microsoft Teams for seamless communication and collaboration One major area for improvement is the need for repeated authentication when running a meeting. This…

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Microsoft Exchange mindshare

Product category:

As of August 2025, the mindshare of Microsoft Exchange in the Email Applications category stands at 11.5%, down from 11.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

PeerResearch reports based on Microsoft Exchange reviews

Type	Title	Date
Category	Email Applications	Aug 24, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 24, 2025	Download
Comparison	Microsoft Exchange vs Google Workspace	Aug 24, 2025	Download
Comparison	Microsoft Exchange vs Microsoft Exchange Online	Aug 24, 2025	Download
Comparison	Microsoft Exchange vs Amazon WorkMail	Aug 24, 2025	Download

Title	Rating	Mindshare	Recommending
Commvault Cloud	4.3	N/A	95%	111 interviews Add to research
Google Workspace	4.1	21.0%	95%	104 interviews Add to research

Valuable Features

Microsoft Exchange is valued for its seamless integration with Microsoft products, user-friendly interface, and robust security features. Clients praise its scalability, stability, and effective email and calendar management. Its ability to support collaboration through Outlook, Teams, and other platforms is noted as significant. Users appreciate the data protection features, including email retention and recovery. Exchange's mobile and desktop functionalities, along with its customization options, enhance organizational communication and efficiency substantially.

"Microsoft Exchange is a user-friendly and easy-to-deploy solution, which is beneficial for handling emails even without professional support."
"With the cloud coming in, scalability is not an issue even for Microsoft."
"The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar."

Room for Improvement

Microsoft Exchange requires enhancements in security measures, user interface friendliness, search capabilities, and technical support promptness. Cloud integration, storage management, and ease of deployment also need attention. Organizations desire improved spam filtering, reduced maintenance complexity, better third-party compatibility, and more detailed documentation. There's a demand for seamless hybrid deployment, more efficient archiving, enhanced performance, scalable architecture, cost-effectiveness, and streamlined licensing. Users suggest leveraging artificial intelligence and refining administrative interfaces to improve productivity and usability.

"The biggest issue with Microsoft Exchange is its high cost, especially in pricing for license upgrades and expansion to more users."
"I do not have any notes for improvement."
"The filtering of spam needs significant improvement, as many spam emails are not getting detected."

ROI

Microsoft Exchange demonstrates varied ROI based on deployment and organization needs. On-premises versions can be cost-effective, though maintenance and updates may require planning. Users experience time savings and improved productivity. While some say costs are minimal after setup, ROI can depend on Microsoft 365 licenses. For many, returns are evident through better communication services. In certain regions, Microsoft Exchange is preferred due to widespread adoption in finance and multinational sectors.

Pricing

Enterprise buyers find Microsoft Exchange pricing to range from costly to reasonable, often influenced by company size and usage. Subscription-based models provide flexibility, although licensing complexity can present challenges. Discounts for larger enterprises are available, while smaller companies may face higher per-user costs. Pricing is generally considered fair for the features offered, though some users suggest it's not always competitive with alternatives. As deployment sizes grow, the cost shifts toward management and infrastructure.

"The product pricing is reasonable if you utilize its full suite of features."
"The solution's pricing is fine...I do think the tool offers value for money."
"The platform has a reasonable price."

Popular Use Cases

Organizations primarily use Microsoft Exchange for email communication, managing calendars, scheduling meetings, and collaboration. It is widely implemented by businesses of all sizes to facilitate internal and external communication, integrate with Microsoft Teams, and support various collaborative efforts. Many also use Exchange to centralize email management on-premise or in cloud environments like Office 365. Additional functionalities include contact management, document sharing, and interaction with other Microsoft tools.

Service and Support

Customer service and support for Microsoft Exchange are mixed, with some users finding them good, responsive, and knowledgeable, especially with Enterprise Agreements. Others report delays, lack of depth in response, and difficulty with complex issues. Many rely on third-party or internal teams for primary support, raising tickets with Microsoft when necessary. The response times vary, especially across different regions, with some users finding community resources or documentation more helpful.

Deployment

Users found Microsoft Exchange's initial setup either straightforward or complex, influenced by experience and deployment environment. Fresh installations were often rated as easy, while migrations posed more challenges due to the need for deep platform knowledge. Many noted simplicity when deploying in small to mid-sized setups, contrasting with complex configurations required in larger enterprises. Cloud-based deployments were seen as easier compared to on-premises, often due to reduced infrastructure needs.

Scalability

Microsoft Exchange is considered highly scalable, capable of supporting both small teams and large organizations with thousands of users. User feedback indicates flexibility in expanding use due to its architecture, though costs and resource management are factors to consider. Scaling can be achieved through hybrid cloud environments and includes ease-of-use for administrators. While licensing can impact scalability, the solution offers robust options for growing businesses. The scalability is often rated highly by users.

Stability

Microsoft Exchange is praised for its stability by many users, though challenges arise occasionally. Some mention issues following updates or misconfigurations, and a few report temporary freezing or glitches. Many express satisfaction, highlighting its reliability, availability, and robust performance. Users also mention the importance of updates and the correct setup to ensure consistent stability. While some occasional bugs occur, the majority recognize it as a dependable platform.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Exchange Buyer's Guide for additional reliable information.