Service and Support
Microsoft Azure VPN Gateway support has mixed evaluations. Some users praise its effectiveness and responsiveness, especially with premium support contracts, receiving high ratings. However, others encounter delays and difficulties, particularly with basic support, often taking days for resolutions. Users often find it challenging to connect with knowledgeable representatives quickly. Dependence on support tier is evident, with free support being slower and less effective compared to premium services. Users occasionally resort to external resources or internal solutions for unresolved issues.
Deployment
Setting up Microsoft Azure VPN Gateway is generally considered straightforward and easy, often taking between 15 to 45 minutes. Many find the in-depth documentation helpful, facilitating quick deployment. While experienced users find the process simple, assistance might be needed for more complex tasks or integrating with existing systems. Users rate setup ease highly, usually between eight and ten out of ten. Some setups prove challenging, especially with advanced configurations or network dependencies.
Scalability
Microsoft Azure VPN Gateway provides high scalability and is praised for supporting a wide range of business needs. Users find it easy to scale, noting its cost-effectiveness compared to competitors. Its features seamlessly manage increased workloads, ensuring high availability and reliability. Users emphasize the flexibility to switch between SKUs for scaling, though some instances may require recreating for upgrades. The gateway operates well in both site-to-site and point-to-site configurations, meeting diverse organizational demands.
Stability
Microsoft Azure VPN Gateway often demonstrates strong performance, with many users experiencing reliability and lack of outages. Some users monitor parameters regularly to maintain this standard. However, some report issues, requiring alternatives like Palo Alto or Checkpoint. Setting up channels and understanding bandwidth is crucial for desired stability. Open-source VPNs have been mentioned to outperform Azure VPN Gateway in some cases, while changes in CI/CD integrations and Microsoft networks influence stability perceptions inconsistently.