Deliver outstanding IT support services to employees and customers.
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
| Author info | Rating | Review Summary |
|---|---|---|
| Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees | 3.5 | I use Ivanti Service Desk primarily for financial service management due to its simplicity and ease of use. However, its interface could be improved to include interactive features and standard functionalities like chat. I have experience with ServiceNow and use AWS for deployment. |
| Lifetime Process Manager at a government with 201-500 employees | 4.0 | We find Ivanti highly flexible for diverse workflows, but its UI customization is limited. It's stable and scalable, yet demands significant investment and development time to fully leverage its capabilities, which we've done successfully. |
| IT Manager at Public Transportation Company | 3.5 | I find Ivanti stable and scalable, with good incident management and easy setup. However, its mobile service and portal are outdated, integration is lacking, and support is slow and unprofessional, making it feel expensive. |
| Senior Consultant at a tech services company with 10,001+ employees | 4.0 | I use Ivanti Service Desk for service and incident management, finding its setup straightforward and integrations beneficial over ManageEngine. However, I deduct points for its poor, outdated GUI compared to competitors, rating it 8/10. |
| Security Consultant at IBM Thailand | 4.5 | I use Service Desk for requests, valuing automatic SLA tracking and cloud review. My main issue is that implementing changes takes 2-3 days. I rate it 9/10, though I prefer Jira for its superior integrations. |
| IT Senior Manager/ User Support at a insurance company with 501-1,000 employees | 4.0 | I use this stable and scalable solution for help desk management, valuing its incident and service request features. Setup required professional services. The administrative UI isn't intuitive, and support response is slow. |
| Director of Technology Integration Services with 501-1,000 employees | 3.0 | No summary available |
| Solution Architect at a tech services company with 51-200 employees | 4.0 | In my review of Ivanti Service Desk [EOL], I found that the documentation for migration, especially between versions or from cloud to on-premises, is lacking detail, and there is inadequate planning for metadata updates, complicating data movement with package push. |
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