Service and Support
Ivanti Connect Secure's support receives mixed opinions. Some find it prompt and efficient, solving connectivity issues quickly, while others rate it average, citing immature solutions and response delays. Knowledgeable engineers and reasonable case handling are appreciated, but some mention knowledge gaps and patching challenges. Local partners occasionally handle support, impacting response time. Transition issues have affected service quality. Despite these challenges, users find support satisfactory but see room for improvement.
Deployment
Many users found Ivanti Connect Secure's initial setup straightforward and easy, depending on their technical experience. Deployment time varied from minutes to days, influenced by complexity and project scope. Some encountered challenges, particularly with complex configurations and AWS. Most praised the detailed documentation and user-friendly installation tools. While some reported longer project timelines when integrating multiple clients, others found it swift, taking only minutes with proper permissions and specified configurations.
Scalability
Ivanti Connect Secure demonstrates strong scalability, accommodating a variety of user needs. Users have successfully scaled licenses and appliances to support numerous employees. While some encountered challenges with on-prem setups and hardware dependencies, updates and virtual appliances have improved scalability. Licenses are easily added for expansion, yet concerns remain regarding automated scaling compared to cloud solutions. Some users integrate additional solutions to manage high demands, reflecting variability in user experiences with its scalability.
Stability
Ivanti Connect Secure is considered stable by many users, rating between seven to nine out of ten. Some experience intermittent disconnections and issues requiring updates. Typically, the central infrastructure maintains high stability and availability. However, vulnerabilities and bugs are concerns. Stability can be affected by load, impacting performance especially in on-premises deployments. Users note that current versions show improvement compared to previous versions, offering more reliability and fewer issues during daily use.
