Service and Support
Huawei eSight's customer service and support show mixed feedback. Some users find the technical support satisfactory and improved over time. Others mention it is knowledgeable but suggest further training and education is needed. Many express dissatisfaction, noting support is not very good. A few users rate it highly, giving it a nine out of ten.
Deployment
Many found Huawei eSight's initial setup straightforward, especially with integrated Huawei products. Documentation helps navigate complexities. Those with experience rate it well, though some note complexity if errors arise or with non-Huawei networks. The one-click option simplifies the process on Huawei appliances, while VM installations are trickier. Deployment typically takes hours, design longer. Most rate setup ease between three and nine out of ten. Technical teams generally find installation manageable, though support may still be necessary.
Scalability
Huawei eSight is widely acknowledged for its scalability. Many note its ease of expansion, although redundancy in installations is a challenge. It supports single-node setup, accommodating up to 200 devices. Usage is split across teams, monitoring tasks, and alerts. Users rate its scalability highly, particularly within Huawei infrastructures, with some experiencing complexity when upgrading for larger volumes or different setups. The solution's features, especially in firewall management, meet many client requirements effectively.
Stability
Users generally find Huawei eSight to be stable, with many praising its reliability and lack of crashes or glitches. While some feel the stability is not excellent, others rate it highly, noting no major issues during or after implementation. Alerts can be inaccurate, but stability is frequently rated ten out of ten.
