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Cisco Prime OverviewUNIXBusinessApplication

Cisco Prime is #4 ranked solution in top Network Management Applications. PeerSpot users give Cisco Prime an average rating of 7.6 out of 10. Cisco Prime is most commonly compared to Cisco DNA Center: Cisco Prime vs Cisco DNA Center. Cisco Prime is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
Buyer's Guide

Download the Network Management Applications Buyer's Guide including reviews and more. Updated: July 2022

What is Cisco Prime?

Cisco Prime products deliver next-generation management by supporting an intuitive workflow-oriented user experience and integrated lifecycle operations across Cisco architectures, technologies, and networks.

Cisco Prime was previously known as Cisco Prime Infrastructure.

Cisco Prime Customers

Mohawk Industries, Universidad EAFIT, Halton Healthcare

Cisco Prime Video

Cisco Prime Pricing Advice

What users are saying about Cisco Prime pricing:
"Cisco Prime is an expensive solution."

Cisco Prime Reviews

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Wireless IT Manager at a retailer with 10,001+ employees
Real User
Top 20
Enables oversight so we can tweak and tune in order to successfully manage the company
Pros and Cons
  • "Enables oversight in order to tweak and tune."
  • "The solution can be slow at times."

What is our primary use case?

We use Cisco Prime to manage all of the wireless infrastructure in our stores and campus distribution centers. In our distribution centers we also monitor switches so we can do rogue AP detection. I'm the IT wireless manager and we are customers of Cisco Prime. 

What is most valuable?

I'm required to produce a rogue report once a quarter and also to provide a summary. The map overview of our campus environment shows the distribution of RF frequency channels and the distribution of a client. It provides us with a great idea of where the busier areas are within our environment to allow us to tweak and tune. The reporting is also a great feature because everyone sees which APs and which clients are the busiest, as well as the busiest applications. This solution enables us to do that.

What needs improvement?

Cisco is currently moving to DNA Center which has a lot of extra features we're looking forward to using. I think many of the gaps currently in Cisco Prime will be implemented in DNA Center. For now, because there are more and more devices in enterprise organizations that are wireless, it's the platform that's depended on. Cisco Prime is slow at times, we often have to restart the database to run reports or to gain access. We have it deployed on a VM, and that was a mistake, because when you put it on VM, the resources and management don't function well. The good still outweighs the bad, but when we have these ongoing problems, performance is not ideal. 

For additional features, I'd like to see support for Ekahau Site Survey maps. Some competing companies allow you to import that together with its AP attributes, so you can perform your predictive, or post site surveys and incorporate them into their management system. It ensures you don't have to start from scratch and then import a new map and new APs with all of the attributes. Having some level of ability to work with either AirMagnet or Ekahau, the two top wireless analysis tools on the market, is where you can gain great benefit for supporting large deployments.

For how long have I used the solution?

I've been using this solution for 12 years. 

Buyer's Guide
Network Management Applications
July 2022
Find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise and others in Network Management Applications. Updated: July 2022.
620,600 professionals have used our research since 2012.

What do I think about the stability of the solution?

If you're using a VM, stability is iffy, probably around 80% stable. 

What do I think about the scalability of the solution?

We currently have 10 Prime servers and when I compare it to the competition, it can handle more devices than competing companies. From a scalability standpoint, it seems to be able to support more devices. We have our operations department which troubleshoots on a daily basis. Our wireless engineering team set up new facilities, put in new maps and AP placements. There are two groups - operations and engineering. We have a few people involved in that area. 

How are customer service and support?

The technical support is very helpful and very knowledgeable.

Which solution did I use previously and why did I switch?

Working for a larger company, we were using Wavelink to manage our first and second generation access points. Wavelink is a vendor-agnostic management tool to manage APs. When you choose a more sophisticated solution, such as Cisco, as our vendor for deploying nationwide, it made sense to select a management tool that's going to allow us to manage, deploy, report, and provide PCI requirements. Those are the main reasons we switched. 

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

We're not like a normal company, we get steep discounts from Cisco, although they do compete well on a pricing level with other similar solutions. 

What other advice do I have?

Anyone wanting to implement this now should deploy DNA Center and I would recommend against using VMs if possible.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network-Engineer at a aerospace/defense firm with 5,001-10,000 employees
Real User
Lots of features and excellent stability but a bit too complex
Pros and Cons
  • "The hardware Cisco provides is excellent. It's a well-made product."
  • "The solution is not easy to configure."

What is our primary use case?

We primarily use the solution for wireless and to do backups on switches and routers. In addition, we're using it for the deployment of our new software versions.

What is most valuable?

The product has a lot of features and capabilities. It's very flexible. It's a big tool with lots of useful pro features.

The initial setup isn't too complex. We have a good in-house team that can manage it.

The stability has been quite good overall.

The solution has scaled as much as we have needed it to.

The hardware Cisco provides is excellent. It's a well-made product.

What needs improvement?

We tried here to use it as a bigger monitoring tool. However, the problem is that a lot of new products from Cisco are not supported by Prime anymore.

The solution is not easy to configure. It's not user-friendly for admins. It's quite a complex solution.

The strategy from Cisco doesn't seem to be well defined. We need to figure out how to properly integrate everything together, and right now, that's not exactly clear.

For how long have I used the solution?

I've been using the solution for about two years at this point. It's been a while.

What do I think about the stability of the solution?

The stability has been good so far. There are no bugs or glitches. It doesn't crash or freeze. For how we are using it, we haven't had issues.

What do I think about the scalability of the solution?

The scalability fits our needs. For how we are using it, the scalability has been fine.

How are customer service and technical support?

We have direct technical support from our supplier here in Germany if we need it.

How was the initial setup?

The initial setup is not so complex. It's pretty straightforward. We had a lot of people in-house that were proficient in Cisco. It was not very complicated.

What about the implementation team?

The initial implementation was done here within the company. We did not need to hire any consultants or integration partners. We handled it ourselves.

Which other solutions did I evaluate?

We're looking at Cisco DNA. Prime, for the things we're using it for, is too big for us. This is why we want to compare it with Cisco's DNA Center. Cisco creates very good hardware solutions. However, we need some time here to integrate products into software solutions from Cisco. 

What other advice do I have?

We are a customer and an end-user. We do not have a professional relationship with Cisco.

We will not keep using this solution. I'm only keeping Prime Infrastructure at the moment for coexistence purposes as we have not yet created some functionalities elsewhere. 

I'd rate the solution at a six out of ten, mostly due to some issues we have surrounding its overall complexity that hinders us a bit.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

Cisco DNA-C isn't FIPS certified. 

Buyer's Guide
Network Management Applications
July 2022
Find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise and others in Network Management Applications. Updated: July 2022.
620,600 professionals have used our research since 2012.
Juan Pr - PeerSpot reviewer
IT Professional at NTT Security
Real User
Top 5Leaderboard
Easy to install and good monitoring but could be less expensive
Pros and Cons
  • "The installation is easy."
  • "It should be able to monitor Palo Alto, Juniper, and Check Point products - not just Cisco solutions."

What is our primary use case?

I primarily offer this solution to my clients. It is really helpful, for example, for monitoring the access point condition of my clients' devices.

What is most valuable?

I like the monitoring of access points. We can see the heat map in locations within the building. In case of trouble, if my client has trouble in some specific area, we can look to specific areas on the map, which areas are impacted.

The installation is easy.

What needs improvement?

The solution is a bit pricey.

It should be able to monitor Palo Alto, Juniper, and Check Point products - not just Cisco solutions. 

For how long have I used the solution?

I've been dealing with the solution for five or six years.

What do I think about the stability of the solution?

It's stable. There are no bugs or glitches. I have never heard my customers complaining about the stability of Cisco Prime.

What do I think about the scalability of the solution?

I'm not sure about the scalability. Most of my clients deploy the network differently. Not that many worry about scaling. If you want it to be scalable, it's still possible to scale by upgrading the hardware or software, maybe. It's VM-based; it's still scalable if you upgrade it.

We have five clients using the solution, however, I'm unsure how many users are under each client. 

How are customer service and support?

Technical support is great. We find them to be helpful and responsive. 

How was the initial setup?

The solution is very straightforward and simple. It's not overly complex. 

The deployment is quick as well. For installation, a half-day is enough. That covers not just installation. That also covers the testing and connection to the network.

What's my experience with pricing, setup cost, and licensing?

The licensing is pretty simple, however, we would like it to be less expensive. 

What other advice do I have?

We resell both the cloud and on-premises versions. 

I would recommend the solution. We tend to recommend it to clients. 

I'd rate the solution seven out of ten.

There are fewer monitoring solutions around, however, for now, my clients are using Cisco Prime just to monitor Cisco products only - not other brands like HP or Palo Alto, or Check Point. I cannot recommend it beyond using it if you are heavily involved in Cisco.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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PeerSpot user
Network Specialist at a financial services firm with 501-1,000 employees
Real User
Top 20
Provides us with real-time monitoring but could benefit from more visibility
Pros and Cons
  • "Cisco Prime is helpful as it provides us with real-time monitoring. This allows us to be proactive in our environment."
  • "The overall management capabilities of Prime need to be improved."

What is our primary use case?

We use Cisco Prime to manage and monitor our banking app devices and other wireless devices.

Within our company, there are seven employees that use this solution. We have plans to increase our usage of this product. 

How has it helped my organization?

Availability and uptime. Cisco Prime helps us a great deal with reports.

What is most valuable?

Cisco Prime is helpful as it provides us with real-time monitoring. This allows us to be proactive in our environment.

What needs improvement?

When compared to DNA, I think DNA has a lot of improvements over Cisco Prime. I think going forward, it's best to move towards Cisco DNA instead of trying to improve Prime.

The overall management capabilities of Prime need to be improved. With Cisco DNA, you get total visibility of your environment. Not only can you manage the uptime, but you can also apply recommendations. Cisco Prime doesn't allow you to do this.

For how long have I used the solution?

We've been using Cisco Prime for seven years.

What do I think about the stability of the solution?

Stability-wise, it's great. We don't have any complaints. Once it's installed, it functions well.

What do I think about the scalability of the solution?

Cisco Prime is scalable.

How was the initial setup?

The installation of Cisco Prime is very easy.

What's my experience with pricing, setup cost, and licensing?

Cisco Prime is an expensive solution.

What other advice do I have?

I would recommend Cisco Prime — it's a good product; however, I would suggest you go with Cisco DNA instead. 

Overall, on a scale from one to ten, I would give this solution a rating of seven. If it provided us with true visibility, I would give it a higher rating.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Data Center Engineer at Emerging Communications Limited
Real User
Top 5
Stable, scalable, and simple implementation

What needs improvement?

The user interface of Cisco Prime could be more user-friendly and increase its performance.

For how long have I used the solution?

I have been using Cisco Prime for approximately one year.

What do I think about the stability of the solution?

Cisco Prime is a stable solution.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

How are customer service and support?

We are in Tanzania and we use a support representative in Kenya. We have received good responses from them and the technical support we receive from Cisco has been through email and it was good. However, the support we have received from Huawei was better. It would have a local presence in Tanzania.

I rate the support from Cisco Prime a four out of five.

Which solution did I use previously and why did I switch?

I have used other solutions previously, such as Huawei. What attracts customers to Cisco Prime is it is readily available. Many customers are comfortable with Cisco solutions, it is easy for us to sell to them. The solution is recommended for large enterprises.

How was the initial setup?

The initial setup of Cisco Prime is simple.

I would rate the initial setup of Cisco Prime a three out of five.

What other advice do I have?

I rate Cisco Prime an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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PeerSpot user
Network Engineer at IRPC PCL
Real User
Top 5Leaderboard
Wireless infrastructure management solution used to troubleshoot signal strength for five years

What is our primary use case?

We use this solution to troubleshoot our wireless systems, specifically regarding signal strength. We have 10 users and 5 admins for maintenance of this solution. 

What needs improvement?

This solution could be improved if it could monitor configuration changes.

For how long have I used the solution?

I have been using this solution for five years. 

What do I think about the scalability of the solution?

This is not a scalable solution. 

How are customer service and support?

The customer service and support for this solution is good. When we have had a technical problem, we have worked together with them to fix any issues. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use this solution together with SolarWinds. We use SolarWinds to monitor set up and configuration changes. We use Cisco Prime to troubleshoot network signal.

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Erick Kahozi - PeerSpot reviewer
Network Engineer Coordinator at a mining and metals company with 5,001-10,000 employees
Real User
Top 10
Flexible, reliable, and great support

What is our primary use case?

We use Cisco Prime for managing calls for the company. We are only at the beginning of using the solution.

What is most valuable?

Cisco Prime allows us to do a lot of functions with the users and it is flexible.

What needs improvement?

Cisco Prime could improve the graphical user interface.

For how long have I used the solution?

I have been using Cisco Prime for approximately seven months.

What do I think about the stability of the solution?

Cisco Prime is a sable solution.

What do I think about the scalability of the solution?

We have five administrators using this solution in my organization.

How are customer service and support?

I have used the support.

I rate the support from Cisco Prime a five out of five.

How was the initial setup?

The initial setup of Cisco Prime is very simple. The process takes a few minutes.

I rate the initial setup of Cisco Prime a four out of five.

What other advice do I have?

I rate Cisco Prime an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free Network Management Applications Report and find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise, and more!
Updated: July 2022
Buyer's Guide
Download our free Network Management Applications Report and find out what your peers are saying about Cisco, Huawei, Hewlett Packard Enterprise, and more!