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GoTo Resolve Reviews

Vendor: GoTo
4.5 out of 5
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What is GoTo Resolve?

GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.

Get the Remote Access Buyer's Guide and find out what your peers are saying about GoTo Resolve, Microsoft Intune, Microsoft Remote Desktop Services and more!
GoTo Resolve is the #22 ranked solution in top Remote Monitoring and Management Software and #25 ranked solution in top Remote Access solutions. PeerSpot users give GoTo Resolve an average rating of 9.0 out of 10. GoTo Resolve is most commonly compared to Microsoft Intune: GoTo Resolve vs Microsoft Intune. GoTo Resolve is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
Buyer's Guide
Remote Access
August 2025
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Helped 867,341 peers since 2012

GoTo Resolve mindshare

Product category:
Remote Access
As of September 2025, the mindshare of GoTo Resolve in the Remote Access category stands at 1.6%, up from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
GoTo Resolve1.6%
TeamViewer Business11.1%
Microsoft Intune9.7%
Other77.6%
Remote Access
 
 
Key learnings from peers

Valuable Features

  • "I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
  • "The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

Room for Improvement

  • "The pricing of GoTo Resolve is very high compared to other solutions."
  • "If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

Pricing

  • "It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Remote Access Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
20%
Healthcare Company
7%
Financial Services Firm
7%
Retailer
6%
Comms Service Provider
5%
Manufacturing Company
5%
Government
5%
Media Company
4%
Consumer Goods Company
4%
Educational Organization
4%
Legal Firm
3%
Performing Arts
3%
Insurance Company
3%
Construction Company
3%
Sports Company
3%
Non Profit
2%
Energy/Utilities Company
2%
Transportation Company
2%
Outsourcing Company
2%
University
2%
Logistics Company
2%
Wholesaler/Distributor
1%
Marketing Services Firm
1%
Pharma/Biotech Company
1%
Real Estate/Law Firm
1%
Recreational Facilities/Services Company
1%
Aerospace/Defense Firm
1%
Leisure / Travel Company
1%

Compare GoTo Resolve with alternative products

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Learn more about GoTo Resolve

GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.

What features define GoTo Resolve?
  • Remote Access: Provides instant access to devices globally, facilitating real-time support interventions.
  • Ticketing System: Manages support requests efficiently with streamlined tracking and resolution features.
  • Multi-platform Support: Compatibility with major operating systems ensures versatile deployment across devices.
  • Integration Capabilities: Seamlessly integrates with existing IT systems to enhance operational workflow.
  • Security Protocols: Robust data encryption and authentication measures ensure user and data protection.
What benefits and ROI should users seek?
  • Increased Efficiency: Enhances productivity by reducing downtime through swift issue resolution.
  • Cost Savings: Minimizes on-site visit needs, leading to reduced operational expenses.
  • Enhanced Security: Offers reliable data security, aligning with compliance standards for user trust.
  • Improved User Satisfaction: Delivers superior support services, boosting client and team satisfaction.
  • Scalability: Adapts to growing technology demands, ensuring long-term investment value.

Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.

GoTo Resolve was previously known as GoToAssist.

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Product Categories

Product Categories
Remote Access
Remote Monitoring and Management (RMM)

Popular Comparisons

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GoTo Resolve Reviews Summary
Author infoRatingReview Summary
Technical executive at Satcom Infotech4.5I've used GoTo Resolve for a year in patch management and remote support. It's stable, scalable, integrates well, and offers excellent support, though its pricing is high. Overall, I rate it 9 out of 10.
CEO at Computer Design Center LLC4.5No summary available