What is our primary use case?
We primarily provide the solution to our customers.
I don't create the use cases. I just deploy as required.
Largely, the solution is used for protection. It can be used for various purposes, including URL filtering, spam filtering, and VPN.
What is most valuable?
The URL filtering is the most valuable aspect of the product. I've used the VPN for that. It's of great value to the customer.
The solution is stable.
The product can scale well.
Technical support has been quite helpful in the past.
What needs improvement?
The company should work to improve its VPN capabilities.
For the most part, there aren't really any features or services that are missing.
The implementation may be a bit more complex for a person who doesn't have much experience with the process.
The company should update the URL filtering database. They need to enhance the URL filtering and make it easier to customize.
For how long have I used the solution?
I've been dealing with the solution for the past two years or so.
What do I think about the stability of the solution?
The solution is mostly stable. We've just had a little configuration issue around the access and net policy. However, beyond that, it's been pretty reliable.
What do I think about the scalability of the solution?
The solution scales well. If a company needs to scale, it can do so with ease.
How are customer service and support?
Lately, I have not needed their services, however, I have contacted them in the past. I find them to be very helpful and responsive. They have a good support team. We are quite satisfied with them.
Which solution did I use previously and why did I switch?
I also work with Palo Alto and Check Point.
How was the initial setup?
You cannot say this is a simple product. Comparatively, to other products, such as Fortinet's Firewall, it's much more complex. It has an Azure Server client-server architecture. You need to install the entire management server separately and you need the client's GUI to manage the console.
Deployment takes a while. It may be ten to 15 days for a medium-sized organization. I've mostly installed this in mid-sized companies.
There is some maintenance required. Often, we offer a monthly health checkup to our clients and we would provide maintenance services.
What about the implementation team?
I handle the installation for clients. I understand the process and can do everything for them.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product compared to Fortinet, however, it is cheaper than Palo Alto. That said, I can't speak to exact pricing. A different team manages the sales and licensing aspects.
Which other solutions did I evaluate?
You can compare this solution to a few other vendors. For example, most of the features available in this product are also available in other products as well. If you're talking about Check Point NG and Palo Alto, Forcepoint is very similar. Palo Alto and Fortinet use a single appliance. However, Check Point and the Forcepoint have a server-client with the architecture actually. We need to install the GUI from that. And a management server and engine we'll install separately too.
What other advice do I have?
We have a partnership with Forcepoint. We are resellers of the solution.
We have clients that have the solution, and therefore we tend to deal with different versions of the solution. It might not always be the latest.
I would recommend the solution. I would rate it at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
