Escala CRM is very good for sales tracking, lead management, and self-tracking. It is practical, simple, and easy to use, especially for companies with up to 100 employees. The process on the site is interesting and user-friendly.
Best suitable for small to medium companies and offers excellent technical support and training
What is our primary use case?
What is most valuable?
The most valuable feature of Escala CRM is its excellent training and support. The company provides comprehensive training resources, including videos and courses in Spanish, which greatly assist in onboarding and using the tools effectively.
What needs improvement?
Currently, I don't see any areas that need improvement with Escala CRM. It meets our needs well at the moment. However, it might not be suitable for larger enterprises.
For how long have I used the solution?
I have been using escala CRM for six months.
What do I think about the stability of the solution?
I would rate the stability of the product as a nine out of ten.
What do I think about the scalability of the solution?
The scalability of Escala CRM is primarily focused on medium and small companies. While scalability might not be a top priority for this product, it aligns well with the needs of these types of businesses.
How are customer service and support?
The tech support provided by Escala CRM is excellent because they are highly responsive and closely assist customers throughout the setup and customization process. I would rate the support as an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Yes, we previously used Zoho CRM and HubSpot. The main differences between those and escala CRM are in the market focus. Escala is tailored for the pan-American market, specifically medium and small companies, which aligns better with our needs. Additionally, the excellent tech support and training offered by escala set it apart from other products.
How was the initial setup?
The initial setup of escala CRM is not overly complex.
What other advice do I have?
The dashboard and reporting features of escala CRM have been beneficial because they are straightforward to use. Unlike other tools that try to do too much, escala focuses on simplicity, making it easier to train employees and adapt to our market needs. This simplicity is crucial for us, as extensive training can be expensive and time-consuming.
The integration of Escala CRM with other tools is very good, particularly due to its use of APIs. Integrating with other applications is straightforward and standard practice, making it easy to connect with different tools as needed.
Whether I would recommend escala CRM to others depends on the specific needs of the customer. If they require more than just CRM functionality, such as digital marketing capabilities, escala may not be a good fit. However, if they primarily need CRM features, it is worth considering based on its focus on small and medium-sized companies, excellent support, and training.
Overall, I would rate escala CRM as a nine out of ten.
