Service and Support
DigitalOcean customer service is responsive but not always effective, especially for advanced users. Technical support presents challenges, with requests for quicker assistance and more contact options. Businesses desire reliable, easily accessible support for critical infrastructures. Some users express a preference for paid support options. Comparatively, support is rated lower than AWS, with calls for improvement despite generally good experiences. DigitalOcean is favored over Google Cloud due to its commendable support history.
Deployment
DigitalOcean's initial setup is noted for its simplicity and speed. Users report it can be accomplished in a few minutes to a couple of hours, sometimes with just a few clicks. No advanced expertise is required, making it accessible to those with minimal technical skills. Many appreciate the ease of deployment and the ability to be up and running quickly. Even minimal staffing can efficiently handle setup and management tasks.
Scalability
DigitalOcean is considered scalable by multiple users, with ease of adjustment through subscription options. Some rate scalability highly, mentioning flexibility in RAM and storage management. Users currently testing report they will determine scalability upon full deployment. Scalability is achieved via tools for traffic management and load balancing. While users have found no limitations in scaling up or down, ratings for scalability tend to be between seven to nine-point-five out of ten, suggesting straightforward scaling enhancements.
Stability
DigitalOcean is often praised for its strong stability, with many highlighting consistent performance and absence of major issues. Occasional short downtimes have been noted but are quickly resolved. While most users express confidence in its reliability, assigning high ratings around eight to nine, some have reported periodic server issues, impacting their stability perception. Nevertheless, these instances seem less frequent, overshadowed by the positive experiences shared by many users.
