Dell Business Laptops Reviews

My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software development, a test device to connect to test equipment, or to control test equipment. Or it could be as simple as just sitting down on a plane watching a movie as I'm going from place to place. Currently, I'm mainly using it for program management, but over the 25 years, I've used it for everything from business use in the office, to fieldwork, to on the plane, to engineering, to software development, to controlling test equipment.

Something unique that I might have used my Dell Business Laptops for is that, as a power user, over the past 12 months or so, I've been running my own AI agents locally on my machine. I've been using Ollama and agents within Ollama running off of just laptops. It's amazing what you can do with these machines nowadays.

Some of the best features I've noticed on Dell Business Laptops lately include extremely good keyboards. Battery life is getting better and better, and even on the XPS line, which I understand is not a Dell Business Laptop, the screen is phenomenal with a 2.8K screen, battery life, the keyboard, and the haptic feedback on some of the machines on the mouse trackpad is always really nice. The port selection is also a good thing.

Having tried many different brands over the years, Dell Business Laptops have really stood out to me as they seem to use different Intel processors, and their memory doesn't seem to get as hot as other laptops. Productivity just keeps going. When I've got developers sitting there using X9 processors, 64 gigs of RAM, and 2-terabyte hard drives, these machines are rock solid and have never had any issues with them whatsoever.

I've seen a reduction in downtime with Dell Business Laptops. For example, when the team is crunching a new software program, anytime they do a build that might have taken 32 minutes on a similarly specced HP, it takes roughly around 20 minutes on a similarly specced Dell Business Laptop.

One of my biggest considerations lately is how do I compete against Apple products? I've got some team members using Apple laptops that really appreciate them. A big thing for me is quality. I went through a stage of trying out HP laptops at one point due to IT requirements, and I found that users want to use a laptop that feels nice in hand, not like plastic. I want a good quality product. The build quality and features are very important to me. A full aluminum or titanium body is number one for me. If it feels horrible to hold and use, I'm not going to use it.

I would like to see all your business laptops reach the same build quality as your brand new XPS 14 line. I've been using that machine now for business for a few months, and it is by far one of the best quality machines I have ever used. It has never had any issues. The quality, fit, feel, finish, keyboard layout, mouse, haptic feedback, speakers, and display screen are all incredible. I would love to see either a 2.8K or a 4K screen on these Dell Business Laptops.

One improvement I'd see is the laptop design being a little more visually distinctive. While at Dell Technology World down in Vegas, I spoke with the development team and expressed how nice it would be if Dell offered features that Apple does. The XPS is awesome, but why not let users choose to make the XPS glow? This way, when I'm in a coffee shop, people know I'm using a Dell machine. Little things that may not impact performance are becoming increasingly important for usability and appearance.

I have not experienced any issues or surprises with the AI tools and features when I've tried them.

I've been using Dell Business Laptops for 25 years in the field.

Dell Business Laptops are stable overall. I faced one issue with a Dell Pro 13 from the 2025 series regarding the power button, which occasionally requires holding for 60 seconds to boot. However, all other models I've used, including Latitudes and Precisions, have been rock solid.

Dell Business Laptop scalability is impressive. If there's a rapid growth requirement, such as needing to onboard 100 employees quickly, partnering with Dell is the best way to ensure machines can be built and shipped efficiently within a short time frame.

I haven't had to use Dell Business Laptops customer support, so I can't speak on that. My IT team handles support needs, and I've only needed to contact Dell support for servers, not laptops.

The specific challenge I faced when choosing Dell Laptops for my organization was the subpar build quality of HP laptops. Within six months of a brand new HP laptop, I experienced fan failures, overheating, and a plasticky feel that creaked if typed on too hard. Overall, Dell's quality is unmatched.

We have not yet deployed Dell Laptops across the entire company, as we are currently discussing Dell PC as a Service. At this point, I have a beta team trying out a select few models to determine what we want to use. The major focus in discussions is on cost savings. We already have a baseline for the expected cost every two years, and if I can save money or maintain within 5%, it would make it easy to switch entirely to Dell.

I have not seen a return on investment yet because we have not finalized our decision. We're currently working with the Dell PC as a Service team to determine what that return will look like, and I have used their online ROI calculators, which appear competitive with our current practices. I aim to reduce the number of employees required or alleviate their workloads.

My experience regarding pricing, setup costs, and licensing for Dell Business Laptops has been that it would be much simpler if the IT team could log into a portal to order machines for employees. They currently have to manage the building and shipping process, which incurs significant costs and time. I believe finding a way to streamline this process with flat pricing would be ideal.

Prior to choosing Dell Business Laptops, we considered HP, Lenovo, and even some off-brand machines. The closest comparable to Dell were Samsung laptops, but they lack the PC as a Service aspect that Dell offers.

Currently, on my desk, I am trying out a Dell Latitude 5431 for use with my military customer, and I would not buy that laptop for my team. It's a very basic machine that does what it needs to do, but it's not particularly user-friendly, durable, or high-performing. My previous experience with the Dell Pro 13 from 2025 showed good performance, but its user experience and fit didn't match expectations. I've also tried out multiple Dell Latitudes, such as the 9440s and 9450s, which I absolutely love. They offered good performance, durability, cost, and a nice user experience, but they could be improved with an aluminum chassis for a better feel.

If I were recommending Dell Laptops to a peer, I would advocate for the fit, feel, and finish of the laptop. I have presented different versions of the laptops and would suggest using the XPS. If TAA compliance is a requirement, I would then steer them towards the new Dell Pro line, which previously was the Latitude line. I have promoted the XPS multiple times, as people often admire my model and inquire about it.

My top priorities when selecting laptops for the organization include cost, performance, user experience, and durability. Cost is always the top priority since what you compare to is a major factor. Performance is closely followed, then user experience, and durability are equally important. If you can make a business laptop like the XPS, it would definitely be my laptop of choice.

Dell Laptops support our organization's hybrid workforce by providing reliable devices. Dell Business Laptops appear to be much more reliable than our previous HP models. I've observed far fewer incidents of Dell machines being replaced due to fan failures or other malfunctions compared to the HPs.

Dell Business Laptops improve my company's ROI by extending the lifecycle of laptops. Typically, we plan for a two to three-year lifecycle due to the rapid pace of technological change. Our planning revolves around a three-year replacement strategy. Transitioning to Dell's PC as a Service would significantly enhance efficiency versus the current model where the IT director must manually handle each machine's setup.

I would rate this review as a 7 out of 10.

My main use case for Dell Business Laptops is usage in air-conditioned environments and the modernization of the technology estate focused on the workplace and the end user.

A quick and specific example of how Dell Business Laptops contributed to this modernization in the end-user environment is by providing more performance and more technology, helping users to perform their activities with greater agility.

My main priorities when selecting laptops for my organization are performance and reliability.

The specific challenge my company was trying to address by choosing Dell Business Laptops is reliability.

Dell Business Laptops has had a positive impact on my organization by modernizing the entire estate, providing a unique support experience, and allowing my employees to have performance in their devices.

We replaced approximately 9,000 devices that were previously obsolete, which led to a reduction in support tickets from around 10,000 to 6,000 tickets.

The specific results end users have experienced since adopting Dell Business Laptops include an overhaul that impacted their daily routine by bringing greater product reliability, good performance, and a unique experience.

Since the deployment of Dell Business Laptops, I have a satisfaction score of approximately 97%.

The best features that Dell Business Laptops offers include having a highly technological device, added service, and a unique after-sales experience, which brings a positive experience for my users.

Regarding the AI features of Dell Business Laptops, I think they meet expectations with balanced governance and the level of security I expect.

Regarding the accuracy and reliability of the results for the AI features of Dell Business Laptops, I find them very good.

The most valuable features in these laptops include performance. For example, the Pro Max device provides greater reliability, greater speed, and satisfaction.

I rate the security features of Dell Business Laptops in relation to my organization's needs as good.

I think improvements for Dell Business Laptops could include better pricing, as devices are becoming much more expensive and harder to acquire due to global challenges with memory chips. Additionally, having engineering support that is more present would be beneficial, as there is a certain difficulty when I need an analysis together with an engineer.

I have been using Dell Business Laptops for approximately two and a half years.

My organization has been using Dell Business Laptops for approximately three years.

Dell Business Laptops are very stable.

I rate the scalability of Dell Business Laptops as nine, which is very good.

Regarding the added service and after-sales experience, I have personalized support. All my support is based in Brazil, and if I need something urgent or an emergency, I can channel it through the Dell team that assists me. For my users, there is the benefit of agility in support for any problems with the devices.

Customer support is very good, and I would rate customer support on a scale from 1 to 10 as a 10.

I previously used several different solutions, and standardizing on Dell Business Laptops helped my organization.

I purchased Dell Business Laptops through the sales management team, also called the sales executive.

I chose Dell Business Laptops instead of other brands I was considering because of the after-sales service and the warranty.

Before choosing Dell Business Laptops, I evaluated other options, including Lenovo's solution and HP's solution.

I rate Dell Business Laptops a nine on a scale from 1 to 10. I assign that number because I think they meet my needs very well, but they would not be a 10 because I miss more effective involvement of Dell's engineering with the customer.

The Dell Business Laptops lines I am evaluating include XPS, Precision, Dell Pro Max, and Dell Pro Latitude.

The advice I would give to others considering Dell Business Laptops is that reliability, technology, service, and after-sales support make a difference.

The laptops I have assigned and some that technicians have assigned are used for conferences in different areas to give talks. They use them carefully to ensure they don't get damaged. The technicians use them carefully for conference activities.

Just yesterday there was an activity with the technicians for awards recognizing their excellence. They won several prizes, plaques, and trophies, and some of their own projects were presented about plowing, soil, aggregates, and related topics from the Tobacco Foundation at the company where we work. They were all very pleased and happy.

The technicians had a really good time. I lent them one of my laptops and someone else also brought another laptop for the music, for the activity, for projection with the data show, the microphone, and other equipment, and they had a great time.

We choose Dell Business Laptops for some technicians who request them based on their needs for private use and for work. They use a laptop for more flexibility to work more agilely from home and to speed up processes. This is a new system we have for technology transfer to technicians.

Dell Business Laptops offer economical prices with the i5 models being mid-priced. We always have Dell Business Laptops with i7 processors featuring 8 to 16 GB of RAM and hard drives with SSD of 512 and 256 GB. They use them very well and it makes things easier for them, and they are happy.

The laptops have very good graphics, and the processors are very good with i7 featuring seven cores and i5 as well, with 8 to 16 GB of RAM. The hard drives ranging from 512 to 256 SSD run very fast, and the technicians are happy using their laptops and we are too, for graphic design, presentations, and data show applications.

We are doing very well and positively. The technicians are grateful to the technology department, including me, because we chose good, guaranteed equipment with Dell Business Laptops and desktop computers. These computers have never failed since they were purchased in 2021 and 2020 when we started. Those laptops have been working great since then.

There are a few laptops with minor issues, but nothing significant to fix them. If you fix them once, for example, I have a Dell Latitude 7072 where fixing the keyboard requires completely disassembling it, but it gets fixed and it is nothing more than a minor issue. Sometimes some technicians have had water or liquid spilled on an old laptop, so we had to completely disassemble it to fix that little issue with the touchpad and the keyboard.

For productivity, collaboration, and reduction of problems, the laptops work fine and they work well.

I have been in this job for about 6 years and 3 days or so.

The processor is fine up to now. The laptops already come with the operating system integrated with Windows 11. According to an error from Microsoft, they already fixed that issue. In a report I made with the FBI, they realized there was a leak, some issue where information was being stolen with Microsoft Office, but the laptop works perfectly.

There is no problem with the processors, the hardware, or the hard drive. The laptop sometimes comes with an integrated microphone and it works very well, and the HD camera also works very well. So far everything is fine, and they work perfectly.

We have a Dell PowerEdge server and we also use Dell Business Laptops with a cloud system paid by the government to a private company. It works perfectly and has never failed. We have those servers set up well. We have one Power server and we are going to buy another new one and requesting quotes to buy another more modern server, an R600 or 800, more modern than the PowerEdge server we have.

We have two PowerEdge T1 servers, which are very good and have never failed. With Windows Server 2019, we are going to put 2026 on the new one. We use them in the private cloud in our public institution. Dell Business Laptops are being used perfectly in the private cloud with no problems.

We are doing very well and positively. The technicians are grateful to the technology department, including me, because we chose good, guaranteed equipment with Dell Business Laptops and desktop computers. These computers have never failed.

When the previous person in charge was not there and when we arrived, we realized that Dell Business Laptops were the better machines. There were some HPs that would freeze and reboot all the time, and they were unreliable. When we made the first purchase in 2020 and 2021, we bought two or three Dell devices and realized that Dell Business Laptops are better and have never failed, and they are still there. They are 6 years old now and have never failed.

Everything is easy for us, the configuration, the operating system and all of that, changing the language to something else is nothing and there is nothing more to add. It works perfectly. Security is the most important thing in the BIOS. When they bring me a computer, we configure how the computer will be and the client feels satisfied and happy with that.

My colleague can give his testimony as he is here with me now. He says that Dell Business Laptops are good. He has a Dell as well, a Dell desktop, and it works very well for him. He has had the Dell for 15 years and it still works well.

The technicians had a really good time. I lent them one of my laptops and someone else also brought another laptop for the music, for the activity, for projection with the data show, the microphone, and those other things, and they had a great time.

Sometimes the financial director and a supplier who provides us with new equipment are involved. Since the government pays something between 50% to 90% upfront, when they pay 50% upfront, they raise the price and quote it high, but the brand is expensive, of course, and that is fine. When that equipment arrives, I certify whether the purchase is worth buying from the supplier. Sometimes there are about eight suppliers according to the quote sent, and I validate one supplier to buy correctly with quality, because the government does not like to buy used and bad equipment according to the requirements.

My colleague has a Dell that he has had for 11 years since I met him, and it is very good. He said that Dell turned out great for him. It is one of the good machines he uses for graphic design and he knows a lot about that. His laptop is Dell. My son bought himself a Dell as well and he uses it well. I would recommend that he continues using Dell Business Laptops and that he participate along with me so he can do the same as me.

My main use case for Dell Business Laptops is that it's one of the main brands that we provide to our customers. As a hardware-as-a-service leasing company, we strongly recommend Dell Business Laptops. In particular, Dell Pro with a Ryzen processor is what we've appreciated greatly.

I can give you a quick and specific example of how I use or recommend Dell Business Laptops for my customers. Dell, although it sometimes seems a bit more expensive, ends up offsetting this price issue when you look at quality. Because Dell's architecture and manufacturing process, being much more consistent, has a big impact on a failure rate that is infinitely lower in day-to-day use. This ends up being important for the customer, who saves a lot more by keeping their team productive all the time, without downtime, as we call it when we talk to these customers.

One cool thing to mention about our main use case or about how I approach customers regarding Dell Business Laptops, which we really appreciate to bring into the solution, is Absolute Security resilience agents for day-to-day use, to reduce inventory loss. This has been something very well accepted in the market.

Dell Business Laptops have had a positive impact on my organization as it's one of the main products that drives our day-to-day business. Today, with this laptop line, Dell is among the three largest manufacturers in our operation.

What I think Dell contributes a lot to our situation is that when we attach the brand's credibility to an affordable price through our monthly fees, we're able to convert a lot of business that was previously with a competing brand, which might have had a slightly more aggressive price proposal, but through this partnership we've managed to find paths to build many winning deals.

The best features that Dell Business Laptops offer are a very robust architecture that has very few failures in the field.

One of the things I've been appreciating a lot about the features of Dell Business Laptops is the gadgets. Dell Earbuds Pro together with Dell laptops work really well and, for example, the noise canceling works much better than the AirPods I had before. I'm very satisfied with this part of the interface between the laptops and the gadgets that Dell makes.

How Dell Business Laptops can be improved specifically in the Brazilian lines, I notice that in the entry-level lines, the finish and the material seem to use acrylic instead of the aluminum finishes you have in the more expensive lines. I think sometimes this gets in the way a bit. If the finish were a bit more premium at a price that was only slightly higher, I think we would be converting more.

I think that for Dell Business Laptops to be a ten, it would need to have more traction with development teams, who today, many times, still prefer to bet on Apple as their primary solution. Apart from that, I would have given it a ten.

I've been using Dell Business Laptops since July 2020. I had an interaction with Dell before that as well.

Dell Business Laptops are stable.

Dell Business Laptops' scalability is completely feasible. Our projects are more focused on the middle market. When we talk about scaling, for most manufacturers that doesn't seem to be huge scale. The main point for us is that we have many middle market projects and then we end up gaining some scale.

I've interacted with Dell Business Laptops customer support very little so far.

We mostly sold Lenovo PCs before choosing Dell Business Laptops. Now we're working with Dell at a good volume, largely because we were able to access the channel program.

In our case, the project's ROI has a lot to do with the day-to-day return. I expect to find comparative metrics that show that Dell is delivering this ROI in the sense of having a lower failure rate. That's something we expect, but we've only returned this year to having a representative volume with Dell so that we have a reliable sample size to understand whether this is being confirmed in everyday use.

Pricing, setup costs, and licensing have fluctuated quite a bit over the year. In general, we've been able to find good paths in partnership with Dell in terms of pricing. I think we would have appreciated getting a bigger discount in some cases that we ended up losing to the competition, but on the other hand, in many others we succeeded. I'd say it's fair. Not perfect, but good enough.

Before choosing Dell Business Laptops, our day-to-day work involved a lot of evaluation. We've already looked at Asus and Acer, but I think what we looked at in more depth is Lenovo and Dell itself.

I would rate Dell Business Laptops overall as nine on a scale from one to ten.

Regarding the AI features of Dell Business Laptops, I think about governance and security that local AI, at least here in Brazil, is still not one hundred percent in use, at least not in the middle market, which is where we mostly operate. What's being used more, in my perception, are things like Claude and ChatGPT. That ends up requiring less local processing capacity. I think here in Brazil we're still in the early stages of this shift. I still don't see it as a very strong, obvious use case for the middle market.

We use Claude and Gemini.

Dell Business Laptops are deployed in my organization with a variety of configurations. Most of our proprietary technology is cloud. We have very little on-premises, but we do have some. One or another technology runs on-premises. We use some things on GCP and some on AWS.

I would very strongly recommend to others who are thinking about using Dell Business Laptops to take a close look at Dell Pro Plus. It's an amazing machine with a very affordable price. It can greatly benefit executives like me. It has a much more efficient battery; you can spend an entire day working on this machine without having to think about charging it. That's something I strongly promote.

My main use case for Dell Business Laptops is supporting my company's entire operation with devices that work for any type of role, from technology analysts, technology developers, support staff, and shared services people such as accounting, finance, and HR. It's a device that serves all the positions in my company.

A quick and specific example of how Dell Business Laptops has helped in my day-to-day work is that my AI analysts use Dell Business Laptops, and with this development on the Dell computer, I've already managed to eliminate 10% of my cost for technology development professionals, exactly because of all the AIs that I can develop on these machines.

Dell Business Laptops has had a positive impact on my organization in the way that there is greater availability of people working. With a volume of a little more than 500 people, it's not a large company, but when you have devices that have a higher recurrence of problems and maintenance, you need a larger stock, you need to invest more, and even so, you end up having people not working due to unavailability of personal computer technology and the professional's laptop. With Dell, I've had these gains of not needing as many devices in stock and doing less maintenance, which means people working for longer periods.

I have a metric that demonstrates this gain in availability or reduction in maintenance. I had an average of 200 to 300 tickets per month, generally 250 to 300 tickets per month, with various products, from mouse, keyboard, headset, laptop. With Dell, even though the headset still isn't from Dell, only the mouse, keyboard, monitor, and laptop, we had a drop of approximately 20% in monthly tickets.

The best features that Dell Business Laptops offers are agility and reliability.

The agility of Dell Business Laptops makes a difference in my daily routine because it's a very fast computer, with memory that supports complex programs, such as agents, in slightly more complex development stacks. Reliability manifests in my team's work routine because I know it's a computer for everyday work that I end up not having problems with, doesn't generate support tickets for me, and doesn't create complications with the entire structure of employees in the company.

The point where I still think Dell needs to improve is the price, especially of memory. However, I don't think it's only Dell; I think the market today has very expensive memory that is driving up and greatly increasing the price of laptops. Even though Dell is still a little more expensive than, for example, Lenovo, I have still chosen to buy Dell, but if Dell could offer a slightly more competitive price, it would be much better.

Currently, some computers have been coming with only two USBs, which has complicated things for me. Just for headset, mouse, and keyboard I'm already using three USBs, and sometimes I need one more for something else and I don't have a port. The ideal is computers that come with three USBs; when they come with two, it causes me some problems.

I have been using Dell Business Laptops for 8 years.

Dell Business Laptops is stable, very stable in my experience.

The scalability of Dell Business Laptops in my organization is such that 80% of people use it.

My experience with Dell Business Laptops' customer support has been that I only needed it about three or four times, and it was very fast and very efficient.

I would rate customer support on a scale from 1 to 10 as a 10.

This company was recently created, and there was another company before, but it didn't have any similar solution nor an infrastructure and technology team. Dell Business Laptops was the first solution adopted.

I didn't have a staff reduction, but I did have 20% fewer tickets, which reflects a return on investment.

My experience with the pricing, setup costs, and licensing of Dell Business Laptops has been that we did all of that internally. The infrastructure team did that work, and I currently have a team of three people—actually four people—in infrastructure who did that work. I had no extra costs.

Before choosing Dell Business Laptops, I evaluated other options, and I considered Lenovo.

On a scale from 1 to 10, I would rate Dell Business Laptops an eight.

I rate Dell Business Laptops an eight because what weighed most positively is reliability and agility, while what could lead the score to be even higher is the absence of USB ports, which are the devices most used today. Dell changing from three ports to two ports, as well as the price that has been increasing due to the rise in some components, including mainly memory, are concerns.

Regarding the AI features of Dell Business Laptops, I honestly use the Microsoft stack nowadays, and I mainly use Copilot.

Dell Business Laptops is implemented in my organization in a private cloud, which is the entire Microsoft environment. For this private infrastructure, I use Azure as my cloud provider.

My advice to other people who are thinking of using Dell Business Laptops is that they should use it because my experience was very good and brought good results.

Dell Business Laptops serve many purposes across our organization. The C-suite uses the fancier, slimmer models, leaning towards XPSes for that purpose. I have tried to move them towards more Latitude models to keep the business uniform.

We have heavy-lift users who require a lot of processing power on their machines. We have a couple of developers running Pentium or similar models. Our main users are on 5000 models, which is the primary Latitude model. Recently, the model system has changed to the Pro and Pro Max versions, so we are realigning our internal thinking regarding what the models are versus what they mean for the roles that are established. We try to keep it as uniform as possible across the board so that everyone understands which laptops people receive based on their level or workload.

Dell Business Laptops massively help support our hybrid workforce. Having laptops means that our employees are able to move around and work from home from time to time because we operate a hybrid model.

We operate a hybrid model with a three-two structure, where people work from home two days a week and work in the office three days. We also have multiple locations, so people will be working in different locations from time to time. The big advantage is being able to carry their laptop with them and bring it wherever they go, which means they have one working solution regardless of where they are.

From an office point of view, what we have tried to do is have the desks be as uniform as possible in all locations. When they come in, we use dock screens that have the dock built-in. The desk is quite clean with just a USB C lead coming out of the left screen, a wireless keyboard and mouse, and the right screen loops out of the left screen. When they go to any office location, they see the same keyboard and mouse, same screens that they always see, and the same cable that they plug into the laptop. They know natively it does not matter where they go or if they use a shared desk.

I would make Dell Business Laptops slightly more modularized. They are quite modularized as they are in regards to repair and servicing and upgrading, such as if you want more RAM or anything else. The back case is probably the biggest struggle from time to time. There are about 16 screws in them that you need to take off. Beyond that, everything is quite clean and modularized to take in and put out or put back in if need be.

More modularization would be the only thing I would recommend. Everything else is quite decent. You get what you pay for with a lot of it.

In IT, I have been working for over 12 years, and in my current job, I have been working for just over four years.

I find Dell Business Laptops to be stable and reliable. The people seem to be the main problem in an IT space for anything, especially with the hardware. The hardware works fine until someone interacts with it by dropping it, burning a hole in the bottom of it, or spilling coffee on it. We have had multiple coffee spills where we are always told, 'No, this is the first time it has ever touched it, and it was only a drop.' Then you get a keyboard out of it and turn it upside down, and about two cups of coffee come out of the thing. Then they start explaining, 'I did spill it five times before, but it kept working, so everything was fine.' It was not the fifth cup of coffee that killed it; it was all five together. It is filling a cup, and it will not overflow to the top, but all the other contributions add to it. This shows the robustness of Dell Business Laptops in that they can take three or four cups of coffee before you see a problem.

I have worked with customer support for Dell Business Laptops from time to time when we have had a couple of different end-user issues. Most of the problems come from software-based issues. But you have to weave these things out, and then you have to handle ordering parts as well.

One of the biggest struggles we have faced is ordering the cases. We had an issue a couple of years ago when a laptop came in, and the user was complaining about a completely different issue, like a fan problem that was running a bit slow. When we turned the laptop over to take the case off, there was probably about a six-inch ring burnt into the bottom of the laptop case. When we pointed this out, he said, 'No, it has been like that for months, it is fine.' The burn had melted through the case onto pretty much all the hardware under it, including the motherboard, chips, and the battery was quite swollen as well from it. We had to explain to him, 'You have been carrying around a bomb for months. This thing could have exploded in your bag at any minute.' But he was convinced it was just a fan problem and did not need anything done about it. We could not give him the laptop back; we had to pry the case off, which took us about half a day to get the actual case pried off the board and everything else. We got the battery out as safely as we could and put it into a box and placed it as far away from the building as safely possible until it was collected for recycling.

We encounter a couple of different end-user problems from time to time, and you would be surprised at the random parts that you have to buy. Someone breaks a screen but swears it always sits on the desk and never touched the ground, but the corners of it are rounded. The availability of these products makes it a lot easier. We are not going to buy a new laptop; we are buying parts for it that are modular and less expensive than buying the whole device, which encourages people to not deliberately break their device because they think they are going to get a new one. It also means that we keep the longevity of that device. From a circular economy point of view, this is positive as well.

When we first came in, the company primarily used HP laptops. There was a mix of everything there, so we did a review of vendors, and Dell came out on top, so we went with Dell Business Laptops.

The ROI on Dell Business Laptops is the longevity of them in our case. We are not having to replace them early or anything. You can stretch the models out longer as well. Older laptops function longer from a Dell perspective in comparison to HP or others. The biggest replacement drive for us in the last year was the Windows 10 end of life. We have laptops that will not run Windows 11 but are working perfectly. That was a big struggle for the business to explain because we had to pull the plug on this and replace all these devices, but they are functional. There is nothing wrong with them. We reached out to a number of schools to see if we could donate them to them to try and keep them working because functionally, there is nothing wrong with them even though they are about seven or eight-year-old devices. They still work great, and barring Windows 11 not being compatible with them, they run everything we need them to. It is a little bit difficult to justify to the business, but we replaced them purely from a Windows software point of view, nothing else. Everyone ended up with shiny new laptops, so they are happy as well. Hopefully, we will get another seven or eight years out of them.

The price and licensing for Dell Business Laptops are decent. We are a premier customer, so we get pretty good discounts from time to time. Obviously, with the way the world is at the moment, the RAM cost is going up, and everything is increasing that way. I have seen a 32 gig RAM chip was something around €700 or €800, but the whole laptop costs nearly that for us. You are looking at it thinking, 'a chip or I could buy the whole machine and take a chip out of it.' It lends itself well to this. There are no big issues regarding budget problems. I have never had a situation where we go in, and then suddenly it is 'Oh, they were more expensive than we thought they would be.' We always overestimate in that point of view, but there are always good discounts. Even the peripherals are good value; when you go in to buy docks from time to time, they are half the price that you expect them to be because there is some promotion running on the product. It is always positive for us. We have never gone in thinking, 'that is more expensive than we thought.' It is always either about what we thought it would be or massively cheaper because there is some promotion.

I find Dell Business Laptops quite clean and easy to reformat and wipe. The Dell support tool is quite handy for that; it is pretty much automated. There is a step-by-step guide with it that downloads the right drivers for you. Those are all struggles from an IT department point of view that you would step through, especially with different models. The fact that we went with a uniform set of models for everyone means if you need to wipe one, you always have an old one and a new one crossing paths somewhere. It just works. There are no issues. Once you use the proper tools, it works fine. Some guys come in with the USB key, plug it in, and want to do a direct OS install on it. But we find without the Dell software add-ons, that can be a little bit lacking. So we prefer to have the command update on them and everything else, and the peripheral managers because we have everything Dell, even from a peripheral point of view with screens and everything else, it keeps all of those products up to date as well. It lends itself to the whole ecosystem.

Having Dell Business Laptops builds into our having an end-to-end solution with Dell quite well because the end user experiences everything as uniform. The end user is the biggest issue for us in all aspects of it. Once the hardware works, we do not have a problem with that; it is how it is used and what has been done with it. From an end-user perspective, it is clean. They know what to expect and what they are working with. If there is an issue with it and we have to swap them out, they get a similar looking device that works the same way and has the same product solution around it. Their peripherals all look the same, their screens, their keyboard, their mouse; everything lends itself quite well in the ecosystem.

Even with the hybrid model and working in different locations, it makes it easier for them to walk in and hot desk at their own desk, their desk at home, or anywhere else; everything is uniform. It is all the same thing. It has gotten rid of the smaller issues where you go to a different office and might have different screens or a different dock, or different mouse or keyboard, and they do not know how it is linked up correctly. Usually, their screen is on the left, and when they plug it in, it jumps to the right. Those kinds of things are resolved for us, so we do not have those basic level one problems anymore from a ticketing point of view. They are all higher issues that we can deal with or proactively get rid of rather than reactively handle problems.

This gives the customer service rating of 3 out of 5.

The top priorities when selecting laptops for my organization are performance and Windows 11.

Dell Business Laptops models we are currently using at my organization include the Dell Pro Plus 14 with AMD Ryzen AI 350.

We specifically chose that model because it does not have Intel's collaboration mode. That is where Microsoft Teams, when you get in a call or Zoom call or anything that engages the camera and microphone, slows down the Intel processor to give it better battery life. But then all of our consumers say that they cannot do anything while on Teams calls. So that is why we went AMD.

The specific challenge or need we were trying to address when we chose Dell Business Laptops was serviceability, logistics, and support. Dell Business Support, when you open a ticket for anything relating to the hardware at scale, is pretty good. It is better than some of the other vendors we have dealt with. Their SLA for their Pro Plus warranty and extended warranty plan is strong. We do use another logistics provider, GTS, to help us facilitate that because we obviously want a next-day laptop to our customers. We take that laptop and Dell handles it with GTS on the back end for us. So that is why we picked Dell Business Laptops over some of the others for that flexibility.

For Dell Command Update, it manages the drivers for the hardware platform, such as your Intel thermal framework driver, your graphics driver, or your AMD chipset driver, so that we are in line with what is available through the Dell catalog. For BIOS recovery, that is if the operating system corrupts or there is a BitLocker and the key is not unlocking the drive, we can go and connect to the web, similar to remote restore on Apple products. It surprisingly works faster than the Apple restore. I am very happy with that feature.

We do use Dell Trusted Vault in coordination with CrowdStrike, which allows us to verify the BIOS integrity when we are deploying the update on Dell Business Laptops. If there is ever a man-in-the-middle attack or someone gains administrative privileges to upload their own custom BIOS, CrowdStrike together with Dell Trusted Vault should prevent that attack from happening.

The most valuable feature we have found about Dell Business Laptops is Dell Command Update, which is the most powerful tool that we use. We use it via background task with the command line interface. That is something some other vendors do not have. The other thing that is extraordinarily helpful is the recovery image from BIOS, or even with the USB generation from an application. There are some vendors where, when you do recovery, they lock it down as far as the serial number on the device. For example, I have a thousand of the same laptops and I built one USB for it. If I go and put it in another one, it will fail because it does not match the serial number. But Dell seems to keep it trucking along and it works fine.

To go from a nine to a ten, it would be great if some Dell products would have warranties because we view Dell as a business partner. We had an issue last year, and it was with NVIDIA directly inside the hardware. We identified the bug, opened a ticket with NVIDIA, and they resolved the bug. When we informed Dell about the bug so they could help their other customers, they basically brushed us off because we no longer had a warranty on that product. We felt frustrated because we were trying to provide them knowledge and insight into their own product that we solved for them. Other than that, it has been pretty good.

What would be great with Dell Command Update is if they launched their drivers through Dell Command Update as fast as they did through the Dell support site. We typically see a delay of seven to fourteen days from when a driver is offered on their website as a critical fix to when it is available in the Dell Command application. If we could narrow down that time, that would be great because sometimes our vulnerability team will inform us that this driver has a CVE 9.9, and we are already mostly remediated. But sometimes, speed is of the essence.

I would rate Dell Business Laptops overall as an eight. There is definitely room to do better. A lot of their Dell Plus line, especially their fifteen and sixteen-inch laptops, cannot be configured as tenkeyless. You only get one keyboard option and a lot of our users complain about the keyboard not being centered. I also see Dell's argument that so many of their other customers want the keypads. So I do think if we had some sort of flexibility with the chassis with Dell Pro Plus and their aluminum AMD systems to have either the tenkey keypad or not on their fifteen-inch model, that would be ten out of ten.

I have been working in my current field for ten years.

My organization has specifically been using Dell Business Laptops for ten years as well, for Cox Automotive.

I would rate the support overall as a nine out of ten.

I went with Dell Business Laptops over Microsoft and HP mainly due to the support we get from Dell.

We have considered HP in the past and we have also considered Microsoft directly for their Surface lineup, mainly the Surface Laptop and Surface Laptop Studio as a comparison to what was Latitude and Precision, and now Dell Pro and Dell Pro Max.

We do have measurable outcomes for the company such as cost savings, productivity improvements, and user satisfaction scores. When we had Intel Meteor Lake processors and switched to AMD, we were seeing that our employees were gaining about an hour to two hours of productivity back from the performance improvements of switching to the AMD platform per endpoint. Since we switched over about ten thousand endpoints from the Intel platform with Core Ultra to AMD Ryzen, we have saved millions of hours over the course of a year.

The specific results or improvements the end-user has felt since switching to or using Dell Business Laptops in general include having more availability in the hardware to test and certify. Now that we do have the option between whatever is the latest from Intel, whatever is the latest from AMD, whatever is the latest from Snapdragon Qualcomm, it gives us the flexibility to always pick what is fastest. HP and Lenovo have done a really good job of offering all three of those platforms, but now that Dell has caught up with those other vendors and provided the best service, that has greatly improved our ability to give the fastest platform at any given time.

If I were recommending Dell Business Laptops to a peer, I would probably smash it and then tell them that I would not worry about it because another one is coming in forty-eight hours. But on a serious note, a lot of my peers are in information technology or in development or computer-aided design at universities. Performance has always been king. Dell Pro Plus Max with AMD and then the NVIDIA Blackwell is the first high-performance laptop that I can have more than five hours of battery life and actually use in my lap without burning myself over the Intel platform. I would probably show off how fast I can compute in my lap, and they would probably be blown away by that.

To another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet, I think in real life, I describe my experience with Dell by telling this story called the cardboard coffin. A lot of times with other vendors, they send an onsite tech if requested or replacement after you mail yours in, which can take some time. But our experience with what I call the cardboard coffin, where they just send you a cardboard coffin, you throw the laptop in, and overnight via FedEx to Dell in Nashville or Austin, wherever they choose to send it, then you get your replacement back or they repair yours, is the industry best. It is better than Apple.

I sum up my experience with Dell Business Laptops as mostly positive. On a personal note, I choose to buy Dell Business Laptops at home. I have an Inspiron fourteen, I have an Alienware M17. My wife does have an HP EliteBook and it is a nice computer, but I prefer Dell in my house and at work. It is a brand I recognize, it is a brand I trust, and they have proven it with their support and their cost. While it might not be as stylish as some of the older ThinkPads or a MacBook, it definitely gets the job done.

Dell Business Laptops have supported our organization's hybrid workforce mainly through our ability to have direct ship to the consumer for the laptop if needed, especially for repair or emergencies. Their ability to actually get inventory in has been crucial. A lot of people have been talking about the supply chain crunch, but we have been able to get our Dell T2 Towers with NVIDIA cards without any issues and on time. We have been able to get all of our laptop shipments in time. Since the COVID pandemic, we have not had any shipping or cost delays or overruns as a result of AI scale-out or anything to that effect. We have been very pleased with that. I would rate this review an eight overall.

My main use case for Dell Business Laptops is to use them for day-to-day purposes to make my business run. During a typical workday, I use Dell Business Laptops for emails, Facebook, and website design. I use Microsoft 365 with Dell Business Laptops.

The best features Dell Business Laptops offers are portability and ruggedness. The weight and battery are amazing, and the ruggedness is their built industrial strength to support us in all fields. This current Dell Business Laptop has a network jack that is built into it, which I would like to mention about the features. Dell Business Laptops have positively impacted my organization by always being available for me for support and the price point, allowing me to have a decent laptop over all the competitors.

To improve Dell Business Laptops, I think they should add USB-Cs and maybe more ports for the particular laptops, along with more color options.

I have been using Dell Business Laptops for 25 years.

Dell Business Laptops are stable.

The scalability of Dell Business Laptops is good because you can definitely open the bottom of the laptop and add more RAM or storage space on the SSD drive.

On Dell support, it is nice to have availability when you go to support.dell.com, as you can instantly chat in, make a phone call to them, and they respond quickly with the problem. The Dell technician is usually at my office within the next day or two versus shipping the computer off as other vendors such as HP and Lenovo would want you to do.

The customer support for Dell Business Laptops is amazing with a quick turnaround. If you need anything, they are able to answer quickly. Since I have Dell Pro support, I do not get the consumer support, which is a plus. You just get right in, tell the technician what you are having problems with, and they will escalate the result, getting a part or service out to you in the next day.

I previously used older laptops, and when it was time to get current ones, I switched to Dell Business Laptops to have up-to-date specs and performance.

My experience with pricing, setup cost, and licensing was that I bought it from a channel partner, and while I was not too pleased with that, it works. Now with the tariffs or the price of the laptops even on dell.com going up, I am glad I bought when I did.

Dell Business Laptops help improve my company's ROI through daily employee productivity and device reliability by cutting our daily workload by half, allowing us to do other tasks or even provide free time for the employees to do something besides be on the computer. Dell Business Laptops impact my company's bottom line through financial savings. I chose the Dell 14 because of the cost point, knowing that I am buying a medium-ranged computer that will last two to three years with the current technology advancements. I have seen a return on investment with my Dell Pro 14 because it was roughly $1,200, and we have already paid for it in the last three months.

I would rate Dell Business Laptops a 10 on a scale of 1 to 10. I choose a 10 for Dell Business Laptops because when testing other laptops in the same environment, they seem not to be business-friendly. They want to be more consumer-friendly, and I am looking for something that is going to last me two to five years or more.

Regarding Dell Business Laptops' AI capabilities, I think it has one of the best governance and security in the industry, allowing us to be more protected and aware of its AI capabilities. I think everybody should upgrade to the new performance of Dell Business Laptops to be able to use AI more accurately and reliably.

My top priorities when selecting laptops for my organization are that I want them to weigh less than most, and I want features such as a built-in network card for troubleshooting networks, along with portability, a lot of RAM, and performance because I do not want a sluggish computer.

The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was with the current world situation with limited RAM and hard drive space. I wanted something that had enough RAM and storage space to last me for the next three years.

I chose Dell over the other brands I was considering because I have been loyal to Dell for 25 years plus, so it is hard to shift to another company.

I believe the security features of Dell Business Laptops match 100% with us, allowing us to keep up with the security functions of the world. They are one of the best companies to focus on security on their platforms compared to others. It is a trusted brand I would put in any organization or home.

Since switching to these Dell Business Laptops, my end users have experienced increased performance because upgrading to these newer laptops with the new Ultra 5 processor allows us to get our day-to-day tasks done quicker so we can move on to the next job.

We have seen measurable outcomes since deploying Dell Business Laptops, with our performance increased by at least 50%. We are considering getting the next models to be even better.

To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would tell them to ensure that they have lots of storage, RAM, and a medium to high processor so that the new technology in AI will allow them to advance instead of replacing or swapping out existing models every year. With the current model they decide to choose, they can last two to five years.

To convince a peer to choose Dell Business Laptops, I would share a specific example. When everybody needs a computer, they always ran to Best Buy, Costco, or Staples and just got something off the shelf. Of course, when you get something off the shelf, you get Windows Home versus Windows Pro, and you do not get the support that you need from buying from Dell or one of their vendors.

Dell Business Laptops have supported my organization's hybrid workforce by making it easier because you do not have to lug around a desktop. You can just unplug it, put it in your laptop bag, hopefully a Dell laptop bag, and take it wherever you need to go.

My advice to others looking into using Dell Business Laptops is to review the models that you are looking at and compare them. They are all wonderful, but you will see some models where you might want the Ultra 7 versus the Ultra 5 or 16 gigs of RAM versus 32 gigs of RAM. Get the best processing power you can upfront instead of trying to go for a laptop that is not performing its best.

Before we wrap up, I would love to demo Dell Business Laptops in person before buying them.

I would rate this review a 10 out of 10.

Since we work with students primarily and because we're a higher education institution, cost is probably the number one factor when selecting laptops for our organization. It's a challenging question to answer because we have different use cases. We have the cheap solution, which is purely cost-focused and needs to be as inexpensive as possible. For the GPU solution, we want the best price per value in regards to what students can actually do with those machines. Then we want to look at the capabilities of those machines. There are certain standards that we have for our students and our faculty that are validated by me and the rest of my team, the tech team. We want to buy products that fit those standards, and thankfully, Dell Business Laptops has a little bit of everything that we can pick from to find something that works for us.

We are currently using a Pro MAX Plus 16 and a Pro Plus 14 business laptop model. They've changed the naming convention, so I used to know them as Precisions and Latitudes. We're using a whole gamut. Our faculty buy anything and everything. We have really thin, lightweight models. I've got an older, I think it's a 9310 or 9320 laptop that I'm carrying, and then at home, I've got the big RTX Pro 3000 GPU laptop.

The big RTX Pro 3000 GPU laptop is for mainly testing local inferencing for AI models and testing different AI tools that we can provide to our students. If certain faculty have it baked into the curriculum that they want to teach local inferencing or whatever AI tools they have, we may let students borrow or use those laptops in a shared lab setting. Those are kind of the evaluating models that we're going through right now. We're waiting on a shipment of Alienwares, for Area-51 Alienwares with 5090s in them, to compare that versus a business solution, such as the RTX Pro series.

With Dell Business Laptops, we have so many use cases, and the primary focus for me being an academic system administrator is on our students. I'm aligning our curriculum that we're given by our faculty to have our students be successful. Not everyone can afford a $5,000, $6,000, or $10,000 laptop or piece of equipment. Being in a computer science department, we have very specialized curriculum, and obviously, with the emergence of AI learning and curriculum and programs, that's what we are tailoring that for. We have every need under the sun that we could think of, but that is one of the strong needs right now that we're buying for, which is AI tools.

Dell Business Laptops have supported our organization's hybrid team as follows: We're officially, I don't know if I can say that we're fully hybrid, but in practice, many of us are hybrid. It almost is having a hybrid solution out of the box. We have our students' lab, which is in-person, but mostly everything else is a hybrid solution. It's worked for us so far.

I feel Dell Business Laptops address the AI needs of my organization, and I will say that the Dell team has been fabulous to work with. They make it easy for us to purchase. I honestly think that's a huge plus for us working with them. As far as warranty support, the Dell team is very much accessible. They make it easy on us.

On the business side, we do consider other brands, and we've had faculty look into Puget, I think it is. We've looked into HP. We've looked into Lenovos. We have faculty who prefer Mac. A big one is MacBooks right now. Especially with, for example, the Neo, which serves a different use case than the big beefy GPU machines, but a $499 base model laptop that can provide basic cloud connectivity and web browsing, that's a big appeal for people. Especially if departments such as ours are providing GPU resources for students to use, it's a question of why someone would spend so much money for their own GPU when they can use the shared GPU and benefit from those resources. That has become an adaptation we're seeing, where people are moving towards Macs. We've got faculty that love Macs. We have faculty that despise Macs and will never touch them. I would say that that's one of the biggest disruptors in my opinion right now. But it really comes down to use cases. What are you going to use these machines for, and there are certain things that will make your decision for you.

We have deployed some thin client laptops since deploying Dell Business Laptops. I'll focus mainly on the business, beefy GPU laptop machines. Our students love them. They're not complaining at all. They're having a wonderful time with the ones that we've rolled out. Our faculty have enjoyed them. We're primarily a Dell shop. I would say satisfaction has been very high with those machines. Value requires being more selective about what you're picking out there. The Dell pricing is a little off in my opinion for certain models. It's a situation where if you go maybe ten percent more in cost, you're getting maybe twice the value of a machine. That can be challenging because if you have a set budget, you might not be able to spend that extra ten percent, but you're so close anyway in that spend that it is a little heartbreaking. I wish the pricing reflected that more.

To make the product a ten, I would suggest just addressing some details. For instance, we had this Pro MAX Plus 16. First off, the naming convention—I know it's changing again. The naming convention was confusing. Please don't do that again. Make it easy on your customers. Use fewer words in the name. Keep it simple. Precision works. You don't need to do Pro MAX Plus whatever. When we received these, three of the units that we received in the same shipment all had an issue with the preconfigured operating system, which was a pain to address. I think better quality control of the custom factory image integration process would be appreciated in that regard. More Linux validation would be helpful—we have a lot of Linux users and a lot of Linux faculty, and Dell is doing better about that, but some of these machines, when we go to buy them, they don't have that validation out of the box. We have to wait several months sometimes for that process to happen. The big thing is price—trying to keep that price in a reasonable range.

Pricing has been a challenge recently, and I would evaluate the pricing and licensing overall as follows: We have this $500 asset control limit, so when we're talking about budget devices such as thin clients, we don't want to tag three hundred of these going into our classrooms. It's been a challenge to keep it under that level. There are solutions, where we went with an older model, let's say Opti 3000 versus the new micro client. There are workarounds, and the Dell team is pretty good about working with us on that. But that's just how the market is these days. As far as costs go, if you need something, you need something. You got to make it work.

On a scale of one to ten, with one being worst and ten being best, I would rate the support as follows: In the past, I would rate it a ten. Currently, I would rate it an eight. We are going through some growing pains. We just moved and merged, and we have a brand new team and they're learning. I can't fault them for that. I have no doubt they're going to be stellar, but they are getting familiar with our account at the current time. Give them a month and I bet it'll be up to a ten again.

To another IT buyer or leader who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say give them a try. Work with the Dell rep and see what they can do for you. Obviously, it's not going to work for every institution, every place, every person. But in my experience, the Dell team has been very friendly, and they've been more than willing to bend over backward to try to find a solution that works for us. I have to give them credit there. I think if you're on the fence, try it. Work with Dell. They have an excellent seed program, they have a tester program, they have tools that you can use to see if that's a right fit for you.

If I were recommending Dell Business Laptops to a peer, I would say, can you find another system that has the support and the modules, the configuration, the options that you need to have it work. I think that's where Dell shines. For us, ease of purchase and ease of support matter. We know we can find a system that's configured to meet our needs. With other vendors, you get what you get, and sometimes it's harder to deal with their support.

I personally love Dell Business Laptops, and I would say the product itself is a solid nine.

I've had a great experience with Dell Business Laptops. I really enjoy working with their team. We've had a lot of changeover just with our institution, but every team that we've gotten has been rock solid. If they aren't, they very quickly become rock solid. It's great, and I love working with them. My overall rating for this product is nine out of ten.

We needed standardization when choosing Dell Business Laptops, ensuring everybody is on the same equipment, using the same software, and same drivers.

Our engineering staff is all on the Precision models, specifically using a lot of ProMax 14s, ProMax 14 Premiums, the 16s, some of the rugged models, the Tablet 13s, and a number of the rugged laptops, though I forget their model number.

Reliability is a top priority besides standardization in choosing Dell Business Laptops, as we need something that just works without fixing them every other day, along with the capacity to handle new workloads since a lot of new capabilities are coming out that we need to accommodate.

Most valuable to us, besides the features we have just mentioned, is upgradeability because we were unhappy when we went with soldered-on RAM. We understand why they did it, but it still sucks since we cannot upgrade them in place if we discover we need more RAM. The importance of reliable software is also critical. We have had some issues with drivers coming out that break other things, so stability in the systems is a really big priority for us.

From my perspective, software quality control is the big one for improving Dell Business Laptops in our business. Many drivers that come out have caused us to stop allowing self-updates because they often break other things and software, so stability and rigorous testing prior to deploying the software are crucial for us. Additionally, the USB-C board in the larger models, I think the 16s, is weak. If users punch them in hard or wiggle them around a lot, it breaks that connection, and you cannot charge your laptop until we fix it.

In IT, I have been in for 17 years.

Our engineering staff is all on the Precision models, specifically using a lot of ProMax 14s, ProMax 14 Premiums, the 16s, some of the rugged models, the Tablet 13s, and a number of the rugged laptops, though I forget their model number.

We do have a certain degree of people working remotely, but it is primarily our contractor workforce, which is a sore spot for us as we try to figure out how to get them devices, manage those devices, keep them secure, and keep them online when they are out east, and I do not have anybody out that way.

If I were advising a peer considering Dell Business Laptops, I would say they are the standard. While there are issues, everybody has them, but there are a lot fewer issues than I have faced with HPs and Lenovos in the past. The support and community are important, and the customer service is there. Every Dell rep I have interacted with has been really good and helpful, even when I had to address concerns about the devices. They have always engaged with us to resolve the problems.

The security features of Dell Business Laptops are nice, but they are useless for us because we have our own stack. Everyone has their own stack, so we do not need more. With every new feature, such as BIOS-level encryption and tracking, it is great, but we already have similar capabilities in other places.

Satisfaction has gone up significantly since deploying Dell Business Laptops, as I know from polling the users. They tend to be happier with Dell than they were with HPs or Lenovos in the past. Standardization has helped, and we have achieved cost savings by being able to maintain one standard across the fleet, eliminating concerns about that.

I rate this review a 7 out of 10.