Service and Support
Technical support at Cloudability receives mixed feedback. Customers mention a dedicated technical account manager for enterprises and praise quick responses and helpfulness. However, issues include inconsistent support, lack of phone or chat options, and reliance on email. Some find technical assistance receptive, while others criticize for inadequate data backup options. Many find the support team responsive, but with varying satisfaction regarding support effectiveness. Regular meetings with a professional services team are beneficial for some.
Deployment
Most users found Cloudability's initial setup easy, especially with AWS. However, a few faced challenges with Azure due to complex data integration, requiring expert assistance. Generally, setup and deployment were quick. Larger environments might experience complexity issues due to admin rights and multiple accounts, but same users noted effectiveness with simpler structures. Cost is valued despite being slightly higher, reflecting Cloudability's extensive features. Documentation and APIs facilitate easier integration.
Scalability
Cloudability's scalability is generally well-regarded among users. Many note its ability to handle extensive datasets and cloud accounts efficiently, without significant performance concerns, benefitting from its SaaS nature. While some users mention limitations in direct feature support and integration, most find it scales effectively across diverse cloud environments. A few users express mixed views, highlighting areas for improvement, especially in customizable reporting features, though it still meets most organizational needs.
Stability
Cloudability exhibits high stability, with many users experiencing no issues. Ratings range from seven to ten out of ten, and most find it stable enough to handle their needs. While some users note occasional outages, they don't significantly impact productivity. Stability is seen as average by a few, but generally, it’s considered mature and reliable, often undergoing continuous improvement. It serves well for both single-cloud and multi-cloud environments, providing valuable resource optimization.
