BMC Remedy Reviews

Vendor: BMC

3.9 out of 5

35 reviews
91% willing to recommend

What is BMC Remedy?

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

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BMC Remedy is the #1 ranked solution in top License Management solutions and #5 ranked solution in top IT Asset Management solutions. PeerSpot users give BMC Remedy an average rating of 7.8 out of 10. BMC Remedy is most commonly compared to ServiceNow: BMC Remedy vs ServiceNow. BMC Remedy is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 864,053 peers since 2012

Featured BMC Remedy reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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MohammedOmer

Senior Information Technology Support Analyst at Qatar Development Bank

BMC is excellent for large and complex environments but can be more challenging for small and medium-sized enterprises. It requires significant manual configuration and customization to meet specific requirements. In contrast, some other solutions on the market come ready to use with predefined templates, policies, and procedures, which can be easier to implement. With BMC, you have full control over the platform, allowing you to tailor it precisely to your needs, but this also means a time-consuming configuration process across its three layers: front end, mid layer, and back end. Our next goal is to transition from on-premises to cloud solutions. It does require transfer.

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Paolo Comandini

Dynatrace Specialist at AlmavivA

The solution helps to manage the operational flow in our organization. It helps with incident management, CMDB, and change request and service request life cycles. CMDB and incident management have had the most impact on managing our IT services The interface is obsolete. It is not comparable to…

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BMC Remedy mindshare

Product category:

As of July 2025, the mindshare of BMC Remedy in the IT Asset Management category stands at 5.2%, down from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerResearch reports based on BMC Remedy reviews

Type	Title	Date
Category	IT Asset Management	Jul 31, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 31, 2025	Download
Comparison	BMC Remedy vs ServiceNow	Jul 31, 2025	Download
Comparison	BMC Remedy vs BMC Helix Discovery	Jul 31, 2025	Download
Comparison	BMC Remedy vs ServiceNow Discovery	Jul 31, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	20.5%	91%	223 interviews Add to research
Qualys VMDR	4.1	3.3%	94%	94 interviews Add to research

Valuable Features

BMC Remedy offers valuable features including asset management, peer sharing, tracking capabilities, dashboards, and reports. It provides cloud and mobile access, ease of use, and customization. CMDB integration allows automation, incident management, and a streamlined ticketing process. Advanced features like a single source of truth, scalable interface, and smart IT enhance efficiency. Users find the tool user-friendly and effective for communication, integrating various technologies, managing incidents, and enhancing service delivery.

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"The discovery feature of BMC Remedy has been very valuable."

Room for Improvement

BMC Remedy requires improvements in user interface, integration, and customization options. Users face challenges with complex workflows and lack of intuitive dashboards, complicating asset and change management. Performance issues like resource exhaustion are noted. Pricing is seen as high, especially for mid-sized businesses. Enhancements in analytics, AI, licensing, and deployment are necessary. Users also desire a shift towards cloud-based solutions for improved flexibility and faster integration. Additional support and stability enhancements are essential.

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
"Maybe the network automation aspects need improvement."
"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

ROI

Several users have reported a positive return on investment with BMC Remedy. The tool significantly reduces manual effort, completing tasks in under three hours versus the usual 24 hours. Although it is considered costly in some regions like Greece where it lacks users, BMC Remedy has been praised over five to ten years for its stability and efficiency, resulting in noticeable gains.

Pricing

BMC Remedy pricing is perceived as high and complex, often rated as costly, especially for small businesses. Some users find it reasonable, believing it offers good value, particularly for large organizations, and it's viewed as competitive compared to ServiceNow. Pricing factors include licenses, server installations, integration, and configurations. Flexible models like yearly or perpetual licenses exist, but users suggest BMC should enhance affordability and clarity to expand its customer base.

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"It is an expensive tool."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

Popular Use Cases

BMC Remedy is primarily used for asset management, incident handling, change and problem management, ticketing, network management, and IT service management. Users utilize its automated workflows and integrations, supporting discovery, lifecycle management, and CMDB functions. It's favored for its user-friendly and stable interface. Many appreciate its capabilities in monitoring infrastructure and managing assets like servers and network components, while satisfying customer requirements through easy integration and comprehensive management features.

Service and Support

Customer support for BMC Remedy is often praised for being very helpful and available 24/7. Some users note delays in response times, especially for lower-priority issues. Direct contact with BMC is limited due to intermediary vendors, and the quality may vary. Improvements are suggested, particularly in response time and case resolution. Premium support clients express satisfaction, while others see room for enhancement.

Deployment

BMC Remedy's initial setup is generally straightforward, though experiences vary. Deployment can range from a few hours to several months, and complexity depends on the environment and company needs. Technical staff typically find it easier, while end users might face challenges. Setup can be aided by consultants and documentation, with some considering it complex due to customization needs. Users rate the setup ease from two to ten on a ten-point scale.

Scalability

BMC Remedy offers strong scalability for enterprise-level businesses. Users highlight its capability to handle varying numbers efficiently, despite some technical challenges. The system's architecture and deployment options enhance scalability, although some license-related limitations exist. The need for careful management is noted, yet the tool maintains high ratings. Its single sign-on feature and ease of installation contribute positively, but costs for expanding usage can be high. On average, scalability ratings range from seven to ten out of ten.

Stability

BMC Remedy consistently receives positive feedback for its stability. Users often highlight its reliability and solid performance, awarding it high ratings such as nine or ten out of ten. While some mention initial issues or difficulties in integration compared to other tools like ServiceNow, others praise its configuration flexibility and improvements with expert support. Stability is notably enhanced when implemented in a Linux environment, with ratings frequently around eight and nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BMC Remedy Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

13%

Government

12%

Manufacturing Company

Retailer

Educational Organization

Healthcare Company

Insurance Company

Energy/Utilities Company

Comms Service Provider

Printing Company

Transportation Company

Outsourcing Company

Legal Firm

Construction Company

Wholesaler/Distributor

Consumer Goods Company

Non Profit

Recreational Facilities/Services Company

Renewables & Environment Company

Pharma/Biotech Company

Performing Arts

Hospitality Company

Individual & Family Service

Real Estate/Law Firm

International Affairs Institute

University

Media Company

Compare BMC Remedy with alternative products

Learn more about BMC Remedy

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC Remedy was previously known as Remedy Asset Management.