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BMC Remedy [EOL] vs Symantec Asset Management Suite comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
641
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Symantec Asset Management S...
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
IT Asset Management (20th), License Management (12th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
NR
Team Lead at a computer software company with 10,001+ employees
Plenty of features, stable, and scalable
The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good."
"Automation Anywhere has helped my company with APIs. We are currently in a project to create APIs for our core banking service and other transactional systems, migrating from another integration technology to API."
"AA has indirectly helped in re-engineering processes, which has made them more robust and efficient, and this has helped the business immensely."
"We have increased our productivity by five times as of now, and we are still growing."
"It improved on 40+ % of manual effort which was a pain point for project budget and Project team SMEs."
"Automation Anywhere is the best among all other automation tools available in the market such as Power Automate and UiPath."
"This solution has decreased the time that our employees spend on manual processes."
"I like web automation and SAP application automation."
"The solution helps to manage the operational flow in our organization."
"The customer support is great, maybe that's because I'm with a big client."
"The solution helps us manage, escalate, and solve incidents."
"The incident management console is available out of the box."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"It is a stable solution."
"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."
"The service management features are beneficial – very good."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
 

Cons

"When I post questions, I seldom get answers fast, and when I do, there are inconsistencies with the existing documentation."
"Automation Anywhere should have more Excel-related functionality."
"To improve the product, one aspect that Automation Anywhere can work on is archiving legacy data effectively. Currently, data older than current versions remains on the server, slowing the system down."
"The product is not working sometimes with the methods we prefer."
"As a developer, I find Automation Anywhere's bot editor riddled with minor workflow issues that hinder productivity."
"I would like to see extensive OCR capabilities in the next release."
"We have had some quirkiness happen when integrating the Automation Anywhere with other solutions, such as weird Excel issues or temperamental legacy system issues."
"The integration in UiPath is much better. Automation Anywhere's latest version has improved. It's fine but not as good as UiPath."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"It was hard to get reports unless by contacting the developer."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The solution must be flexible."
"The tool's GUI is an area of concern where improvements are required."
"The interface is obsolete."
"The tool is very old."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
 

Pricing and Cost Advice

"Automation Anywhere University is pretty good. They make it available free for everyone."
"The starting price, which is a one-off fee is a bit high and this may deter mid and small-sized companies from acquiring and decide to shun the platform."
"When I started working on it, it was difficult to obtain a trial version (barrier to entry). Now, they have a Community Edition, which may make it easy to get started."
"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."
"On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten."
"We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue."
"The pricing is reasonable and one can achieve ROI faster when compared to other tools."
"Licensing for Automation Anywhere (AA) is paid on a yearly basis. Out of all the RPA tools, it has the most value for money, e.g. what you pay is what you get."
"The pricing is on the expensive side."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"BMC should decrease the pricing further."
"The tool is expensive."
"It is an expensive tool."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The price of the solution was reasonable a couple of years ago but now it is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Construction Company
12%
Manufacturing Company
11%
Computer Software Company
7%
Financial Services Firm
15%
Manufacturing Company
11%
Government
8%
Marketing Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
Symantec Altiris Asset Management Suite
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: June 2026.
902,270 professionals have used our research since 2012.