Service and Support
Bamboo's customer service is often accessible via forums and ticket systems. Users find quick responses in technical support, rating it average to good. Some report the need for better security-related support. While many resolve issues through community forums, others appreciate the high-level assistance and fast responses from dedicated channels. Users employed different strategies, with some relying on third-party or in-house teams for support queries before reaching out to Atlassian.
Deployment
Many users found Bamboo's initial setup simple and similar to other Atlassian offerings, though some noted complex configuration. Installing and configuring is generally straightforward, with steps well-documented. Enterprise features, like multi-database support, add complexity but also capability. Performance varies based on infrastructure and deployment, with cloud options increasingly preferred. Those experienced with IT resources complete setup efficiently, despite challenges in customizing pipelines. Initial setup ratings ranged from seven to nine out of ten.
Scalability
Many users find Bamboo scalable, with the ability to add nodes and handle numerous users. However, scalability depends on infrastructure resources and can be limited by agent costs. While some manage expansions well, others encounter issues with resource allocation and technical support. Large enterprises often benefit most, although handling extensive testing may pose challenges. Overall, experiences vary, with ratings ranging between six and ten out of ten for scalability, depending on specific environments and needs.
Stability
Bamboo is generally stable; users cite regular server issues but note improvements after updates. Compatibility with dependent software like Java is crucial. Some deployments hang requiring restarts, yet support is effective. Stability ratings vary, with an average score around eight out of ten. A few have faced crashes leading to version upgrades. Some found installation challenging. Occasionally, script and memory problems occur due to user configurations. Integration with Jira affects stability slightly.