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Enlighten AI Reviews

Vendor: NICE
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    What is Enlighten AI?

    Enlighten AI makes the entire contact center smarter. Turn customer service into a powerful competitive differentiator with a suite of innovative CX solutions, purpose-built on the industry's only comprehensive AI and Machine Learning framework for customer engagement.

    Get the Workforce Engagement Management Buyer's Guide and find out what your peers are saying about Enlighten AI and more!
    Buyer's Guide
    Workforce Engagement Management
    August 2025
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    Helped 867,497 peers since 2012

    Enlighten AI mindshare

    As of September 2025, the mindshare of Enlighten AI in the Workforce Engagement Management category stands at 0.8%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Workforce Engagement Management Market Share Distribution
    ProductMarket Share (%)
    Enlighten AI0.8%
    Genesys Cloud CX19.6%
    NICE CXone13.5%
    Other66.1%
    Workforce Engagement Management

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    Product Categories

    Product Categories
    Workforce Engagement Management
     

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