Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
Genesys PureConnect [EOL] was previously known as Interactive Intelligence Customer Interaction Center, CIC.
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
| Author info | Rating | Review Summary |
|---|---|---|
| Sr. Genesys System Engineer at a tech services company with 201-500 employees | 4.5 | I find Genesys PureConnect valuable because it offers customizable features that enhance customer experiences and satisfaction. Currently, it performs well, constantly improving its services, making it a reliable choice for managing various communication channels effectively. |
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