Genesys PureConnect Reviews

Name: Genesys PureConnect
Brand: Genesys
Rating: 4.5 (1 reviews)

4.5 out of 5

1 review
100% willing to recommend

What is Genesys PureConnect?

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Get the Workforce Engagement Management Buyer's Guide and find out what your peers are saying about Genesys PureConnect, Genesys Cloud CX, NICE CXone and more!

Genesys PureConnect is the #5 ranked solution in top Workforce Engagement Management solutions, #8 ranked solution in top Unified Communications solutions, #9 ranked solution in top IP Telephony & Unified Communications solutions, and #12 ranked solution in top Contact Center Infrastructure solutions. PeerSpot users give Genesys PureConnect an average rating of 9.0 out of 10. Genesys PureConnect is most commonly compared to Genesys Cloud CX: Genesys PureConnect vs Genesys Cloud CX. Genesys PureConnect is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Buyer's Guide

Workforce Engagement Management

June 2025

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Helped 861,390 peers since 2012

Genesys PureConnect mindshare

Product category:

As of July 2025, the mindshare of Genesys PureConnect in the Workforce Engagement Management category stands at 7.8%, down from 16.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Workforce Engagement Management

Key learnings from peers

Valuable Features

"Can integrate with a lot of gateways in voice."

Room for Improvement

"Customer support can sometimes be delayed."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Workforce Engagement Management Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Healthcare Company

Government

Comms Service Provider

Energy/Utilities Company

Performing Arts

Retailer

Transportation Company

Pharma/Biotech Company

Non Profit

Legal Firm

Logistics Company

Wholesaler/Distributor

Engineering Company

Hospitality Company

Educational Organization

Media Company

Outsourcing Company

Religious Institution

Recruiting/Hr Firm

Recreational Facilities/Services Company

Real Estate/Law Firm

Agriculture

Compare Genesys PureConnect with alternative products

Learn more about Genesys PureConnect

Genesys PureConnect was previously known as Interactive Intelligence Customer Interaction Center, CIC.

Genesys PureConnect customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB