OnviCenter is a consolidated infrastructure powering a unified, comprehensive suite of software and products; delivering advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations.
| Product | Market Share (%) |
|---|---|
| OnviForce Workforce Optimization | 1.0% |
| Genesys Cloud CX | 19.6% |
| NICE CXone | 13.5% |
| Other | 65.9% |
OnviForce Workforce Optimization was previously known as OnviCenter, OnviSource OnviCenter.
Microsoft, Concerto Software, Intel, HP, Panasonic, Aculab, Aurix, PIKA Technologies
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