Staff Technical Analyst at a tech vendor with 5,001-10,000 employees
MSP
Top 20
Dec 12, 2025
Based on my hands-on experience, there are areas where Zuora could improve, specifically invoicing reversal restrictions. Zuora has limitations when an invoice is already split, making it challenging to reverse such invoices. We spend a lot of time doing research with Zuora support and team members to resolve these issues. Integration consistency issues caused by metadata and version mismatches have been observed with Zuora billing. I also find Zuora's UI slightly dated and feel some important fields are too deeply nested. Additionally, the revenue model complexity requires careful handling because any changes in billing affect revenue. Finally, support documentation sometimes lacks clarity, especially around amendments and invoicing reversals. We experience some downtime with Zuora quarterly, which also affects latency. On the positive side, since Zuora introduced one-ID, managing user roles has become easier.
There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes. Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.
Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other than English, but now it can support Spanish and other languages. Furthermore, there are more improvements happening, like the introduction of batch updates and global search capabilities.
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.
Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through. Unlike Zoho, there's no straightforward search option to find what you need in Zuora quickly. Apart from the customer search button, there are limited settings changes available. In contrast, Zuora offers comprehensive options; you can easily find what you want using the search function. Additionally, Zuora employs symbols for easy identification and remembrance, making navigation more intuitive than Zoho, where everything is written out, potentially leading to confusion. This difference in approach makes the feature set of Zuora stand out from Zoho.
Zuora offers a comprehensive solution for subscription management, focusing on automated billing, customer and revenue analytics, and enhanced operational efficiency. Its features support flexible pricing, streamlined billing cycles, and detailed insights into customer behavior, making it ideal for businesses adapting to subscription-based models. Users experience significant productivity gains and operational improvements.
Based on my hands-on experience, there are areas where Zuora could improve, specifically invoicing reversal restrictions. Zuora has limitations when an invoice is already split, making it challenging to reverse such invoices. We spend a lot of time doing research with Zuora support and team members to resolve these issues. Integration consistency issues caused by metadata and version mismatches have been observed with Zuora billing. I also find Zuora's UI slightly dated and feel some important fields are too deeply nested. Additionally, the revenue model complexity requires careful handling because any changes in billing affect revenue. Finally, support documentation sometimes lacks clarity, especially around amendments and invoicing reversals. We experience some downtime with Zuora quarterly, which also affects latency. On the positive side, since Zuora introduced one-ID, managing user roles has become easier.
It would be beneficial to have an improved dashboard.
There have been some bugs which Zuora support has been unable to fix until now. For example, when we initiate sandbox refreshes, access of users who are only in the sandboxes gets wiped off, forcing me to recreate their accounts from scratch, although their entries exist in Zuora One ID, creating confusion and manual work. It has been a year and a half since this issue arose, and I believe it should have been fixed by now, as it is a significant problem when kicking off sandbox refreshes. Additionally, we faced issues with new payment method types rolled out in Q1 2025 that created confusion as they reflected under users' names, which should not happen.
Zuora is good, but I have faced some issues while using data queries. While fetching the data, I had faced some issues. The issue with the tool may be because of my limited knowledge.
There are some new developments, such as the invoice template, which is now more convenient for providing different languages. Previously, it was challenging to provide different languages other than English, but now it can support Spanish and other languages. Furthermore, there are more improvements happening, like the introduction of batch updates and global search capabilities.
The main area where issues can arise is third-party integrations, particularly payment gateways. Some clients use third-party payment gateways, and problems can occur during these integrations. In my experience with my last two projects, I didn't encounter such issues. However, in my earlier support role, I noticed that some customers faced challenges when using external payment gateways. Specifically, payments were being received but not connecting to the customer accounts.
Unlike Zoho, the main page doesn't contain everything. You have to click a button to reveal multiple options; even within those, there are further layers of options to navigate through. Unlike Zoho, there's no straightforward search option to find what you need in Zuora quickly. Apart from the customer search button, there are limited settings changes available. In contrast, Zuora offers comprehensive options; you can easily find what you want using the search function. Additionally, Zuora employs symbols for easy identification and remembrance, making navigation more intuitive than Zoho, where everything is written out, potentially leading to confusion. This difference in approach makes the feature set of Zuora stand out from Zoho.